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Cultural CompetencyCultural Competency
Source: U. S. Department of JusticeCommunity Relations Service
African American CulturesAfrican American Cultures
Loyalty, trust, and kinshipCommunication style is expressivePride & DignityStrong link with extended family/childrenStrong church influenceRESPECT
White/Anglo CulturesWhite/Anglo Cultures
Individualism and personal achievement
CompetitionPrimarily nuclear familySocial relationships are informalPrivacy/spaceRESPECT
Hispanic/Latino CulturesHispanic/Latino Cultures
Family & ReligionPride in heritageHigher value placed on interaction
with othersCommunication is expressiveHonor, dignity and RESPECT
Native American CulturesNative American Cultures
Individual Clan – Tribe
Family rolesCustomsReligion
HomeChildrenEducationRESPECT
Asian CulturesAsian Cultures
Cooperation/Sharing
HarmonyConversationPolitenessFormality
PatienceIndirectnessFamily
HonorRESPECT
Arab, Muslim and Sikh CulturesArab, Muslim and Sikh Cultures
Individual- VillageFamily roles are well definedGender roles are well definedCustoms are steeped in religionChildren importantRESPECT
Top Ten Cross – Cultural TipsTop Ten Cross – Cultural Tips10. Diversity has many levels and
complexities.9. Be willing to admit what you don’t
know.8. Notice and remember what people
call themselves.7. Remember that you are an insider to
your culture, and an outsider to other cultures.
Top Ten Cross – Cultural Tips Top Ten Cross – Cultural Tips continued . . . continued . . . 6. Look for aspects of the other
culture that are admirable.5. Never imply that the established
way of doing something is the only way or the best way.
4. Be formal at first in language and in behavior.
Top Ten Cross – Cultural Tips Top Ten Cross – Cultural Tips continued . . . continued . . . 3. Never make assumptions based on
a person’s appearance, name or group.2. Never show amusement or shock
at something that is strange to you.1. Enjoy meeting people!
CommunicationCommunicationEvery new bit of information either
helps or hinders the situation
–Recognize your communication style
–Expect to learn something about yourself and others
–Speak clearly and use personal examples when making a point
Communication continued . . . Communication continued . . .
–Participate honestly and openly
–Engage in the process by listening actively and carefully
–Confidentiality
–Take responsibility for any misunderstanding that may occur.