WSH CultureGoh Chye Guan

SME Academy

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Scope

1. Introduction1. Introduction

2. What is Culture?

3. How is Culture Measured?

4. Nurturing Safety Culture4. Nurturing Safety Culture

5. Summary

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Introduction

The Four Strategic Outcomes:

• Reduction in WSH incident rates

• WSH as an integral part of business

• Singapore as a renowned Centre of Excellence for WSH

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of Excellence for WSH

• A Progressive and Pervasive WSH Culture.

2. What is Culture?

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The Elephant Metaphor

瞎瞎瞎瞎瞎瞎瞎瞎

子子子子

摸摸摸摸

象象象象象象象象

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DependentStage

InterdependentStage

IndependentStage

CorpSAFE

Large Organisation

MentorSAFEEnforcement

bizSAFE

CorpSAFE

SMEs

Micro Organisation

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“Culture is a set of shared attitudes,

Wikipedia:

“Culture is a set of shared attitudes,

values, goals, and practices that

characterizes an institution,

organization or group."

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5. GENERATIVE 5. EXEMPLARY

Five Stage of WSH Culture

3. CALCULATIVE

4. PROACTIVE

3. PROACTIVE

4. PROGRESSIVE

1. PATHOLOGYICAL

2. REACTIVE

1. REACTIVE

2. PARTICIPATIVE

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4. PROGRESSIVE

Stakeholder

motivated to progress

and pervade WSH

5. EXEMPLARYInternalisation of

WSH as a non-

negotiable value

2. PARTICIPATIVEStakeholder

participate and

3. PROACTIVEPre-emptive

address of WSH

issues

4. PROGRESSIVE and pervade WSH

Culture

1. REACTIVETop down

management of

WSH

2. PARTICIPATIVE participate and

engage in WSH

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3. How is Culture Measured?

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CultureSAFE Approach

Competent & Learning Leadership &

Commitment

Governance

Learning Organisation

Ownership & Teamwork

Commitment

Work Management

Systems

Communication & Reporting

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Perception- Output Report

Workers = 112

Supervisors = 118

Managers = 135

Assessing Culture

based Survey

Evidence-based AssessmentAssessment

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Perception-based Survey

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Evidence-based Assessment

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Diagnose

Typical Implementation Cycle

ReportRevise &Evaluate

ActionPlanning

Implement

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4. Nurturing Safety Culture

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“Culture is a set of shared attitudes,

Wikipedia:

“Culture is a set of shared attitudes,

values, goals, and practices that

characterizes an institution,

organization or group."

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1. Catastrophes (Chernobyl 1986)

2. Regulations

Believing in Safety

2. Regulations

3. Liability and Lawsuits

4. Enlightened Employees

5. Fast Changing Technology

6. New Media and Public Pressure6. New Media and Public Pressure

7. Competition

8. Corporate Social Responsibility

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The New Paper, 21 Mar 2013

• 21 months old

• Rescued once in Apr 2012

• Death due to fall in Jun 2012

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Pfizer Asia Pacific20

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As industry leaders we have the

intellect and controls within our

power to ensure every worker

Collective Leadership

power to ensure every worker

returns safely to his or her family

after a day at work – “it is our

moral obligation…. nothing less”

An International Construction Company22

Collective Belief will achieve zero

accidents one day ……how long

Collective Belief

accidents one day ……how long

is up to you and me

An International Construction Company23

Accentuate this … Minimise this …

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Active

Participation

by All

� I am an active member of

the WSH team

by All � I choose and want to be involved

� I influence those around

me to be involved

� The company empower � The company empower me to work safely

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Bad

Planning• No preparation

• Lack of thought and • Lack of thought and foresight

• Whoever gets it will have to find a way

• No housekeeping

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Frequent

Communication

� We talk about safety

openlyCommunication

� I talk about safety to anyone

� Anywhere and at

anytime

� Allocate time for � Allocate time for discussion

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Failing to

learn from

previous

� It happened to you because of your luck

It won’t happen to meprevious

incidents� It won’t happen to me

� I understand, but why should I change?

� Not listening to other people’s experiences

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5. Summary

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The next big step is your PEOPLES

afe

ty P

erf

orm

an

ce

SystemsSafety Management and Procedures

PeoplePeople and behaviours

Sa

fety

Pe

rfo

rma

nce

Time

HardwarePPE, Barriers, Lockout Tagout

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Leadership Sets the Vision

� by 2015 we will be “Exemplary”

� Our objective is to be free from accident or incident� Our objective is to be free from accident or incident

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