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CUNA

STAFF SALARY REPORT // 2019-2020

CUNA STAFF SALARY REPORT 3©2019 Credit Union National Association

The 2019-2020 CUNA Staff Salary Report (Stock No. 30699) is produced by CUNA Research.

PREPARED BY:Dayna Johnson Schmitt, product manager

Lora Bray, market intelligence analyst

Connie Dey-Marcos, manager of market research

Meg Jelak, product administrator

Bandana Malla, research analyst

FOR MORE INFORMATION:

• Visit cuna.org/compensation;• Call 800-356-9655, ext. 4172; or• Email mktresearch@cuna.com.

Copyright Infringement Notice — Copyright ©2019 Credit Union National Association Inc. All rights reserved. The contents of this report are copyright protected and are considered confidential by Credit Union National Association (CUNA). This report, or any of the data contained in the report, may not be printed, forwarded, shared, reproduced, copied, or otherwise redistributed to anyone or any entity outside of the recipient’s own organization.

Any violation of CUNA’s rights with respect to this report will cause CUNA irreparable harm and damages will result.

CUNA

STAFF SALARY REPORT// 2019-2020

http://cuna.org/compensationmailto:mktresearch%40cuna.com?subject=CUNA%20Staff%20Salary%20Report

CUNA STAFF SALARY REPORT 5©2019 Credit Union National Association

CONTENTS

Survey Methods, Regions, and Services . . . . . . . . . . . . . . . . . . . . . . 7

List of Participating Credit Unions . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Key Findings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Base Salaries and Variable Pay . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

How to Use the Data Tables, Including Definitions of Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

List of Data Tables/Job Descriptions . . . . . . . . . . . . . . . . . . . . . . . 41

Data Tables/Job Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

CUNA

STAFF SALARY REPORT// 2019-2020

©2019 Credit Union National Association

This report summarizes the results of a survey conducted by CUNA Research in Madison, Wis., between February and June 2019.

In February, CUNA sent questionnaires to the Human Resource (HR) professional or CEO/manager of 5,388 credit unions with $1 million or more in assets. An online version of the questionnaire was available as well.

Several follow-up email messages and a postcard were also sent to nonresponding credit unions, to remind them of their opportu-nity to participate in the study.

CUNA Research asked credit unions to provide compensation data effective January 1, 2019.

By April 2019, the cutoff date for inclusion in the report, CUNA had received a total of 1,161 usable surveys—a 21.5% response rate.

The data was weighted to adjust for the over- or under-represen-tation of credit unions in any individual asset category.

Weighting is a standard survey analysis procedure designed to increase the reliability of the survey results. It ensures that the results aren’t biased by a specific group of credit unions.

The salary, total variable pay, and total cash compensation data also were weighted by the number of employees in each position.

REGIONS

Northeast = New England (ME, NH, VT, MA, RI, CT);

Middle Atlantic (NY, NJ, PA)

Midwest = East North Central (OH, IN, IL, MI, WI);

West North Central (MN, IA, MO, ND, SD, NE, KS)

South = South Atlantic (DE, MD, DC, VA, WV, NC, SC,

GA, FL);

East South Central (KY, TN, AL, MS);

West South Central (AR, LA, OK, TX)

West = Mountain (MT, ID, WY, CO, NM, AZ, UT, NV);

Pacific (WA, OR, CA, AK, HI)

PACIFIC

MOUNTAIN

WESTNORTH CENTRAL

WESTSOUTH CENTRAL

EASTNORTH CENTRAL

EASTSOUTH

CENTRAL

SOUTHATLANTIC

MIDDLEATLANTIC

NEWENGLAND

PACIFIC

SURVEY METHODS,REGIONS, AND SERVICES

CUNA STAFF SALARY REPORT 7

CUNA STAFF SALARY REPORT 9©2019 Credit Union National Association

LIST OFPARTICIPATING CUsALABAMA

Alabama CU

Alabama One CU

Alabama Rural Electric CU

Avadian CU

Brassies CU

Covington School FCU

Family Savings CU

Family Security CU

Fedmont FCU

Fogce FCU

Heritage South CU

North Alabama Papermakers FCU

Nucor EFCU

Postal ECU

RiverFall CU

Rocket City FCU

The Infirmary FCU

Tuscaloosa VA FCU

Tuscumbia FCU

Valley CU

WCU CU

ARIZONA

Alhambra CU

APC EFCU

Arizona Central CU

Arizona FCU

Desert Financial CU

EM FCU

First CU

Mohave Community FCU

Pima FCU

Prescott FCU

Rim Country FCU

SunWest FCU

ARKANSAS

Arkansas Education Assn FCU

Baptist Health FCU

Democrat P and L FCU

Fort Smith Teachers FCU

LRFD FCU

Natural State FCU

Northeast Arkansas FCU

Rheem Arkansas FCU

Southern Gas FCU

UARK FCU

United Arkansas FCU

Usem Mena FCU

White County FCU

CALIFORNIA

Altura CU

Arrowhead CU

Atchison Village CU

Bay FCU

Bourns EFCU

Cal Poly FCU

CalCom FCU

California CU

Chabot FCU

City of Ukiah ECU

CoastHills CU

Community First CU

Delta Schools FCU

Denocos FCU

Dow Great Western CU

Downey FCU

Eagle Community CU

East County Schools FCU

Employees Choice FCU

Espeeco FCU

Financial Center CU

Fresno Grangers FCU

High Sierra CU

JACOM CU

Kinecta FCU

Lassen County FCU

Limoneira FCU

Merced School EFCU

Modestos First FCU

Mojave Plant EFCU

Nikkei CU

North Bay CU

Ontario Public EFCU

Orange County’s CU

Organized Labor CU

Pacific Transportation FCU

Pacoima Development FCU

Patelco CU

Rancho FCU

Safe 1 CU

San Diego County CU

San Joaquin Power ECU

Santa Ana FCU

Santa Clara County FCU

SchoolsFirst FCU

Sea Air FCU

SESLOC FCU

Siskiyou Central CU

SkyOne FCU

SMW 104 FCU

South Bay CU

Southland CU

Technicolor FCU

Technology CU

Thinkwise CU

Torrance Community FCU

USC CU

Valley Oak CU

Ventura County CU

Watsonville Hospital FCU

Western Healthcare FCU

Xceed Financial CU

10 CUNA STAFF SALARY REPORT ©2019 Credit Union National Association

COLORADO

Aventa CU

BCS Community CU

Canvas CU

Colorado CU

Electrical FCU

Elevations CU

Fidelis Catholic CU

Foothills CU

Harrison District 2 FCU

One Thirteen CU

Options CU

Otero County Teachers FCU

Pikes Peak CU

Premier Members CU

Rio Blanco Schools FCU

Rio Grande FCU

School District 3 FCU

Southwest Colorado FCU

Westerra CU

White Crown FCU

Yuma County FCU

CONNECTICUT

Bridgeport Post Office FCU

Connecticut State ECU Inc

Lawrence Memorial Hospital EFCU

Regional Water Authority ECU Inc

St Vincents Medical Center FCU

Stamford Postal EFCU

Torrington Municipal-Teachers FCU

Valley Catholic FCU

Waterbury Police FCU

DELAWARE

Eagle One FCU

Priority Plus FCU

Provident FCU

Tidemark FCU

DISTRICT OF COLUMBIA

Agriculture FCU

HUD FCU

FLORIDA

Bay CU

Community CU of Florida

Connect CU

Coral Community FCU

Dade County FCU

ECU CU

Farmers FCU

First Coast FCU

Flag CU

Florida Dept of Trans CU

FRSA CU

Gold Coast FCU

Guardians CU

Harvesters FCU

IBM Southeast ECU

Manatee Community FCU

McCoy FCU

MembersFirst CU of Florida

MIDFLORIDA CU

My Healthcare FCU

Pinellas FCU

Priority CU

San Antonio Citizens FCU

South Atlantic FCU

SunState FCU

Tampa Postal FCU

Town of Palm Beach FCU

USF FCU

GEORGIA

Altamaha FUC

Atlanta Postal CU

Brosnan Yard FCU

Coca-Cola FCU

Colquitt County Teachers FCU

Combined Employees CU

Credit Union of Georgia

Delta Community CU

Doco CU

Family First CU

Flowers Employees Credit League

GEMC CU

Georgia Heritage FCU

HALLCO Community CU

Lanier FCU

Macon-Bibb Employees CU

Marshland Community FCU

North Main CU

Savannah Postal CU

Three Rivers CU

HAWAII

CU Hawaii FCU

Garden Island FCU

Gather FCU

Hawaii Central FCU

Hawaii Community FCU

Hawaii First FCU

Hawaii State FCU

Hawaiian Electric EFCU

HFS FCU

Honolulu FCU

Kahuku FCU

Lanai FCU

McCabe Hamilton and Renny FCU

Pearl Hawaii FCU

Wailuku FCU

IDAHO

Beehive FCU

Capital Educators FCU

Icon CU

Latah CU

Lewis Clark CU

Pine Tree Community CU

CUNA STAFF SALARY REPORT 11©2019 Credit Union National Association

Potlatch No 1 Financial CU

Simplot ECU

St Joe Valley CU

Westmark CU

ILLINOIS

1st MidAmerica CU

2 Rivers Area CU

AAEC CU

Acme Continental CU

ADM CU

Altonized Community FCU

Andigo CU

ASH ECU

Aurora Firefighters CU

Aurora Postal ECU

Central Illinois CU

Champaign Postal CU

Chicago Firefighters CU

Chicago Firemans Assn CU

Clifford Jacobs ECU

Community Plus FCU

Community Trust CU

Corporate America Family CU

Credit Union 1

CSX Chicago Terminal CU

Decatur Postal CU

Dupage County ECU

Elite Community CU

Evergreen Park Schools FCU

Fieldstone CU

Financial Partners CU

Financial Plus CU

Fox Valley CU

Gale CU

Great Lakes CU

Illinois Educators CU

Illinois State CU

Joliet Firefighters CU

Joliet Municipal EFCU

Kaskaskia Valley Community CU

Kone ECU

LinXus CU

Maternity BVM CU

Mid-Illini CU

Midwest Members CU

New Horizon CU

Northern Illinois FCU

Oak Lawn Municipal ECU

Paris Hiway CU

Peoria Postal ECU

Prairieland FCU

Quincy Postal ECU

Riverside Community CU

Rock Valley CU

School Dist 162 163 EFCU

Scott CU

Sherwin Williams ECU

Silgan White Cap CU

SIU CU

SIUE CU

Sourceone CU

South Division CU

South Shop FCU

Springfield Fire Fighters CU

State Farm FCU

Streator Onized CU

Synergy Partners CU

Western Illinois CU

Western Illinois School ECU

Williamson County Catholic CU

INDIANA

Advance Financial FCU

Afena FCU

Allegius FCU

Bar-Cons FCU

Bluffton Motor Works Franklin Electric ECU

Central Soya FCU

Clifty Creek EFCU

Concora Wabash FCU

Crane CU

Dearborn County Hospital FCU

Financial Builders FCU

Financial Health FCU

Financial Partners FCU

Fire Police City County FCU

Fortress FCU

Gary Fire Fighters Assn FCU

Hoosier Hills CU

Huntington County FCU

Industrial FCU

INOVA FCU

Jefferson Community FCU

KEMBA Indianapolis CU

LaPorte Community FCU

Link FCU

Members Source CU

One Vision FCU

Partners 1st FCU

PrimeTrust Financial FCU

Purdue FCU

Richmond City EFCU

Teachers CU

TLCU Financial

Whitewater Regional FCU

IOWA

Ascentra CU

Burlington Municipal ECU

Capitol View CU

Casebine Community CU

Community 1st CU

Community Choice CU

Davenport Police Dept CU

Greater Iowa CU

KAH CU

Midwest Community CU

North Star Community CU

12 CUNA STAFF SALARY REPORT ©2019 Credit Union National Association

IOWA

North Western ECU

Polk County CU

Power Co-Op ECU

Quaker Oats CU

River Community CU

United CU

University of Iowa Community CU

Veridian CU

KANSAS

Bradken CU

C & R CU

Catholic Family FCU

Central Kansas Education CU

Cooperative CU

Dillon CU

Eagle FCU

Enterprise CU

Frontier Community CU

Golden Plains CU

Kansas Teachers Community CU

Meritrust CU

Morton CU

Reliance CU

Salina Interparochial CU

Tri-County CU

United CU

United Northwest FCU

USPLK EFCU

Wheat State CU

KENTUCKY

Bluegrass Community FCU

C and O United CU

Class Act FCU

Commonwealth CU Inc

Cove FCU

Fort Knox FCU

Hopkins County Teachers FCU

Jefferson County FCU

KIT FCU

KUE FCU

L and N FCU

Louvah FCU

Modern EFCU

Morehead Community FCU

Signet FCU

Tayco EFCU

Your Hometown FCU

LOUISIANA

3rd District Highway FCU

Acadian FCU

Aneca FCU

Ascension CU

Baton Rouge Fire Dept FCU

Baton Rouge Telco FCU

CF LA CU

Coast Guard ECU

Concordia Parish School EFCU

District 58 FCU

Eagle Louisiana FCU

First Street FCU

Geismar Complex FCU

Iberville FCU

Jeff Davis Teachers FCU

Kraftman FCU

La Capitol FCU

Louisiana USA FCU

Montell FCU

Morton Weeks FCU

Municipal EFCU

NAS JRB CU

Northwest Louisiana FCU

Ouachita Valley FCU

Pelican State CU

Rapides FCU

South Louisiana Highway FCU

Southwest Louisiana CU

Texaco CU of Houma

Total Choice FCU

UNO FCU

Valex FCU

Xplore FCU

MAINE

Capital Area FCU

Connected CU

Dirigo FCU

Lewiston Municipal FCU

Monmouth FCU

New Dimensions FCU

Saco Valley CU

The County FCU

MARYLAND

Baltimore Washington FCU

Carco FCU

Educational Systems FCU

Freedom FCU

HEALTHCARE 1st FCU

Howard County Education FCU

Market USA FCU

National Institutes of Health FCU

Peninsula General Hosp Med Ctr EFCU

Prince George’s Community FCU

SelfReliance Baltimore FCU

WOR Co FCU

MASSACHUSETTS

Bedford VA FCU

Cambridge Municipal EFCU

Chelsea EFCU

Commonwealth Utilities ECU

Hanscom FCU

Leominster Employees FCU

Lincoln Sudbury Town EFCU

Lynn Firemens FCU

Malden FCU

Manchester FCU

CUNA STAFF SALARY REPORT 13©2019 Credit Union National Association

NESC FCU

Norwood Town EFCU

Ocean Spray EFCU

St Anne CU

St Jean’s CU

Somerville Municipal FCU

Tewksbury FCU

Winchester FCU

MICHIGAN

Advantage One CU

Advia CU

Awakon FCU

Birmingham-Bloomfield CU

Christian Financial CU

Community Focus FCU

Consumers Professional CU

Detour Drummond Comm CU

Diversified Members CU

DORT FCU

Dowagiac Area FCU

Eastpointe Community CU

Family Financial CU

Filer CU

Financial Plus CU

Forest Area FCU

Four Flags Area CU

Frankenmuth CU

FreeStar Financial CU

Genisys CU

Harbor Beach Community FCU

HarborLight CU

Honor CU

Isabella Community CU

KALSEE CU

Kellogg Community CU

Kent County CU

Lake Superior CU

Lakes Community CU

Limestone FCU

LOC FCU

MemberFocus Community CU

Michigan Schools & Government CU

Michigan State University FCU

Michigan Tech EFCU

Muskegon Co-op FCU

North Central Area CU

Northland Area FCU

Northwest Consumers FCU

PARDA FCU

Peninsula FCU

People Driven CU

PFCU

Riverview Community FCU

SB Community FCU

Service 1 FCU

Settlers FCU

Soo Co-Op CU

South Central CU

Southeast Michigan State EFCU

Sovita CU

T & I CU

TBA CU

TLC Community CU

Total Community CU

Tri-Cities CU

Ukrainian Selfreliance Michigan FCU

Unified Communities FCU

United Bay Community CU

Walled Lake School EFCU

West Michigan CU

Wildfire CU

Wolverine State CU

MINNESOTA

Affinity Plus FCU

Associated Healthcare CU

Central Hanna ECU

Electric Machinery ECU

Embarrass Vermillion FCU

Energy Services FCU

Fairmont School EFCU

Federated ECU

Firefly CU

First Alliance CU

FIRST PACE CU

Heartland CU

Hiway FCU

Home Town FCU

Latvian CU

Mayo EFCU

Mid Minnesota FCU

Mower County ECU

North Memorial FCU

North Star CU

Northern Energy FCU

Northern States Power St Paul CU

Red Wing CU

Riverview CU

St Paul FCU

Star Choice CU

TopLine FCU

Toro EFCU

Trades and Labor FCU

Trustone Financial FCU

United ECU

Wadena FCU

Wakota FCU

West Metro Schools CU

MISSISSIPPI

Biloxi Teachers FCU

Citizens Choice FCU

First Neshoba FCU

Gulf Coast Community FCU

Keesler FCU

Memorial FCU

Meridian Postal FCU

Mississippi FCU

MS Highway Safety Patrol FCU

14 CUNA STAFF SALARY REPORT ©2019 Credit Union National Association

MISSISSIPPI

MUNA FCU

Mutual CU

Natchez Adams Educators FCU

Pearl Municipal FCU

Shelby Bolivar County FCU

Sunbelt FCU

Tombigbee FCU

Twin States FCU

MISSOURI

Assemblies of God CU

BluCurrent CU

Cape Regional CU

City CU

Dexter Public Schools CU

Division 10 Highway ECU

First Community CU

Goetz CU

Great Plains FCU

Greater KC Public Safety CU

Health Care Family CU

JC Federal ECU

MAWC CU

Missouri Baptist CU

Missouri Central CU

Neosho School ECU

SW Counties School Employees CU

UBC CU

MONTANA

Altana FCU

Billings FCU

Butte Community FCU

Daniels-Sheridan FCU

Embark CU

Fergus FCU

Miles City FCU

Montana FCU

Mountain West FCU

Park Side CU

SEG FCU

Sky FCU

Tricounty FCU

Valley CU

Wolf Point FCU

NEBRASKA

Archer Cooperative CU

Bakers FCU

Box Butte Public EFCU

Chadron FCU

Cobalt CU

Dale Employees FCU

First Nebraska CU

Four Points FCU

Heartland Area FCU

KRD FCU

North Platte Union Pacific ECU

Northeast Nebraska FCU

Omaha Douglas FCU

Omaha Police FCU

Roberts Dairy EFCU

Trius FCU

NEVADA

Elko FCU

Great Basin FCU

Las Vegas UP EFCU

Pahranagat Valley FCU

Silver State Schools CU

NEW HAMPSHIRE

Holy Rosary CU

Members First CU of NH

St Mary’s Bank CU

Triangle CU

NEW JERSEY

Atlantic City Police FCU

Bay Atlantic FCU

Campbell EFCU

Clifton NJ Postal EFCU

Deepwater Industries FCU

Healthcare EFCU

Jersey City Police FCU

Linden NJ Police and Firemen FCU

M & C Menlo Park FCU

Manville Area FCU

Monmouth County Postal ECU

New Jersey Law and Public Safety CU

Newark Police FCU

P.S.E. and G. Nuclear EFCU

Princeton FCU

South Jersey FCU

VAH Lyons EFCU

West Hudson Teachers FCU

NEW MEXICO

Deming School ECU

Eddy FCU

Estacado FCU

Everyone’s FCU

First Financial CU

Ft Bayard FCU

Jemez Valley CU

Otero FCU

Sandia Laboratory FCU

Telco Roswell New Mexico FCU

U-1st Community FCU

ZIA CU

NEW YORK

Allegany First FCU

Alternatives FCU

Amherst FCU

Att-Wyo Correctional EFCU

Boulevard FCU

BS & CP Hospitals EFCU

Buffalo Police FCU

Cobblestone Country FCU

CUNA STAFF SALARY REPORT 15©2019 Credit Union National Association

Cornerstone Community FCU

Corning FCU

Coxsackie Correctional EFCU

CVPH EFCU

Division 726 FCU

Encompass Niagara FCU

Erie County Employees CU

Erie Metro FCU

First Heritage FCU

Focus First FCU

Good Neighbors FCU

Hudson River Community CU

Hudson Valley FCU

ICS FCU

Inner Lakes FCU

Linton FCU

Local 804 FCU

Lockport Schools FCU

Long Island State EFCU

MCT FCU

MONEY FCU

Municipal CU

Neighborhood Trust FCU

Niagara Falls Teachers FCU

Niagara Frontier Federal Municipal ECU

Niagara Regional FCU

Niagara Wheatfield FCU

Niagara’s Choice FCU

Norton-Troy ECU

O and R Utilities EFCU

Ontario Shores FCU

Peru FCU

Postal Emp of Troy NY FCU

Rediform Niagara Falls NY FCU

Remington FCU

Rochester and Monroe Co EFCU

Rome FCU

SeaComm FCU

Southern Chautauqua FCU

St Lawrence FCU

Steuben Citizens FCU

Sunmark FCU

SUNY Fredonia FCU

Sweet Home FCU

Syracuse Postal FCU

TCT FCU

Teachers FCU

TEG FCU

The Summit FCU

Town of Cheektowaga FCU

Troy FCU

Twin Rivers FCU

Ulster FCU

Upstate Telco FCU

Western Division FCU

Western New York FCU

NORTH CAROLINA

Acclaim FCU

American Partners FCU

Carolina FCU

Local Government FCU

Members CU

Mountain CU

Nova CU

Piedmont Advantage CU

Shuford FCU

State ECU

Team & Wheel FCU

Vision Financial FCU

WNC Community CU

NORTH DAKOTA

AREA Community CU

Fargo Public Schools FCU

FFE FCU

Flasher Community CU

GEM FCU

Hometown CU

Minot Area Schools FCU

North Star Community CU

Northern States Power Co EFCU

Postal Family FCU

Prairie FCU

Tel-U-Watt FCU

University FCU

Vue Community CU

OHIO

Atomic CU Inc

Bardes EFCU

Canton School Employees FCU

Cincinnati Ohio Police FCU

Cleveland Selfreliance FCU Inc

CODE CU

Community One CU Inc

Community United CU

DAY AIR CU Inc

Desco FCU

DN Community FCU

Dynamic FCU

Edison CU

Eight FCU

Emerald CU

Firefighters and Company FCU

Fremont FCU

Goodyear ECU Inc

Greater Wayne Community FCU

GROhio Community CU

Hancock FCU

Heartland FCU

Jeep Country FCU

KEMBA Financial CU Inc

Kraton Belpre FCU

Lake Community FCU

Local Union 392 FCU

Members Choice CU

ODJFS FCU

Ohio Catholic FCU

Presidents FCU

16 CUNA STAFF SALARY REPORT ©2019 Credit Union National Association

OHIO

Quest FCU

River Valley CU

RSC YO/CL Offices FCU

Sharefax CU Inc

Sorg Bay West FCU

St James Parish CU

St Josephs FCU

Sun FCU

Superior Savings CU Inc

TrueCore FCU

Unity Catholic FCU

Universal 1 CU

Wiremens CU Inc

Woodco FCU

OKLAHOMA

Allegiance CU

Fort Sill FCU

Friends FCU

OK Members First FCU

Space Age Tulsa FCU

The FOCUS FCU

Tinker FCU

TTCU FCU

Tulsa FCU

University and Community FCU

OREGON

Advantis CU

Cascade Central CU

Cascade Community FCU

Emerald Empire FCU

IBEW and United Workers FCU

InRoads CU

Laneco FCU

Mid Oregon FCU

Pacific Crest FCU

Rogue CU

South Coast ILWU FCU

USAgencies CU

Wauna FCU

PENNSYLVANIA

Allegent Community FCU

Ambridge Area FCU

American Heritage FCU

ARC FCU

Beaver Falls PA Teachers FCU

Bethlehem 1st FCU

Blue Chip FCU

Bradford Area FCU

Butler Co Teachers FCU

Choice One Community FCU

CHROME FCU

Clarion FCU

Community Regional CU

Consumer 1st FCU

Corner Post FCU

Corry Jamestown CU

Discovery FCU

Erie City Emp FCU

Erie Times FCU

Fayette Federal Employees FCU

Financial 1st FCU

First Area FCU

First Commonwealth FCU

Fort Ligonier FCU

Franklin Mint FCU

Freedom CU

Freedom United FCU

Glass Cap FCU

Hershey FCU

IBEW - Local NO. 5 FCU

Irvin Works FCU

Lake Erie Community FCU

NET FCU

North East Welch FCU

PACE Resources FCU

Pittsburgh Firefighters FCU

Riverside Beaver County FCU

R-S Bellco FCU

Sarco FCU

Service 1st FCU

Spirit Financial CU

Springdale P P G FCU

Stanwood Area FCU

State College FCU

Superior CU

Tendto CU

Tri Boro FCU

Trouvaille FCU

U F C W Local 1776 FCU

USX FCU

Vasco FCU

West York Area School Dist Employees FCU

WEST-AIRCOMM FCU

Westmoreland Water FCU

White Rose CU

Your Choice FCU

RHODE ISLAND

Blackstone River FCU

Greenwood CU

Ocean State CU

The Peoples CU

SOUTH CAROLINA

ArrowPointe FCU

Columbia Post Office CU

G.H.S FCU

MTC FCU

Nucor ECU

SCI FCU

Secured Advantage FCU

South Carolina FCU

South Carolina Methdst Cnfrnc CU

Spartanburg City ECU

SPC CU

Upstate FCU

CUNA STAFF SALARY REPORT 17©2019 Credit Union National Association

SOUTH DAKOTA

Aberdeen FCU

Consumers FCU

Coteau Valley FCU

Dakota Star FCU

Dakotaland FCU

East River FCU

Fort Randall FCU

HB Telco FCU

Lakota FCU

M-O FCU

OAHE FCU

Palace City FCU

Sioux Empire FCU

Voyage FCU

TENNESSEE

Alcoa Tenn FCU

Appliance CU

Ascend FCU

AUB ECU

Binsy FCU

Bowater ECU

Chattanooga Federal Empl CU

Chattanooga First FCU

Cornerstone Financial CU

Dixie Line CU

Employee Resources CU

Enlighten FCU

Family Advantage FCU

First Choice Community CU

Foothills FCU

Fortera CU

Greeneville City ECU

Healthcare Services CU

HealthNet FCU

Kennedy VA EFCU

Kimberly Clark CU

LG & W FCU

Lowland CU

Middle Tennessee FCU

MPD Community CU

Nashville Post Office CU

Northeast Community CU

ORNL FCU

Outreach Community FCU

Pathway CU

Shelby County FCU

St Thomas CU

Tenn Depart of Safety CU

Tennessee River FCU

TNConnect CU

TVA Mid South FCU

United Southeast FCU

Upper Cumberland FCU

Veritas FCU

TEXAS

AMOCO FCU

Andrews School FCU

Baylor Health Care System CU

Ben E Keith EFCU

Big Spring Education EFCU

Brazos Community CU

Brazos Valley Schools CU

Cochran Cnty Schools FCU

Communities of Abilene FCU

Concho Valley CU

C-T Waco FCU

Cy Fair FCU

Dallas UP Employees CU

Domino FCU

DuGood FCU

East Texas Professional CU

Education CU

Educators CU

Faith Cooperative FCU

Fannin Co Teachers FCU

FCS FCU

First Community CU

FirstLight FCU

GECU

Germania CU

Government EFCU

Gulf Coast Educators FCU

Heritage USA FCU

Highway District 2 CU

Highway ECU

Houston Police FCU

Houston Texas Fire Fighters FCU

InTouch CU

Kerr County FCU

Las Colinas FCU

Local 20 IBEW FCU

Local 24 EFCU

Longview FCU

Lufkin FCU

Mesquite CU

Mountain Star FCU

MTCU

Nascoga FCU

Neighborhood CU

Northeast Texas Teach FCU

NRCS FCU

One Source FCU

Pasadena Postal CU

Pie CU

Pollock Employees CU

Port Arthur Teachers FCU

Port Terminal FCU

Red River EFCU

Resource One CU

Sabine FCU

Santa Fe FCU

Shared Resources CU

Shell FCU

South Texas FCU

Southland FCU

St Lukes Community FCU

Star of Texas CU

18 CUNA STAFF SALARY REPORT ©2019 Credit Union National Association

TEXAS

Sweeny Teachers FCU

Tarrant County’s CU

Temple Santa Fe Community CU

Texas Assn of Professionals FCU

Texas Bridge CU

Texas DPS CU

Texas People FCU

Texas Tech FCU

Texas Trust CU

Texasgulf FCU

Texell CU

Tyler City ECU

Valwood Park FCU

Velocity CU

Victoria FCU

Wharton County Teachers CU

Yoakum County FCU

UTAH

Box Elder County FCU

Employees First CU

Freedom CU

Gibbons & Reed EFCU

Hercules CU

HollyFrontier ECU

Logan Medical FCU

San Juan CU

Trans West CU

Uintah CU

Utah First FCU

Utah Prison ECU

Varex FCU

VERMONT

Members 1st CU

Members Advantage Community CU

New England FCU

NorthCountry FCU

Northeast Schools and Hospital CU

One CU

Vermont VA FCU

VIRGINIA

Augusta County FCU

Baylands Family CU

BayPort CU

Beach Municipal FCU

CommonWealth One FCU

Credit Union of Richmond

Fairfax County FCU

Front Royal FCU

Glamorgan EFCU

InFirst FCU

Kraftsman FCU

Member One FCU

Mountain Empire FCU

NSWC FCU

Park View FCU

Portsmouth Schools FCU

Prime Care CU

Richmond Virginia Fire Police CU

RVA Financial

Vantage Point FCU

Virginia Beach Schools FCU

WASHINGTON

Alaska Air Group CU

Blue Mountain CU

CALCOE FCU

Connection CU

Fibre FCU

Granco FCU

iQ Credit Union

Lower Valley CU

Newrizons FCU

Nordstrom FCU

North Coast CU

Peoples Community FCU

Red Canoe CU

Solarity CU

Sound CU

TRI-CU

Utility Employees FCU

Waterfront FCU

WCLA CU

WEST VIRGINIA

CAMC FCU

CCMH FCU

CHA TEL FCU

Clarksburg Area Postal EFCU

Logan County School EFCU

Members Choice WV FCU

Morgantown AES FCU

National EFCU

Natrium Employees FCU

Peoples FCU

Pioneer West Virginia FCU

Raleigh County Educators FCU

Teamsters Local 697 FCU

WAYCOSE FCU

WISCONSIN

1st Class Express CU

1st Community CU

Air Tech CU

Altra FCU

Appletree CU

Arcadia CU

Athens Area CU

Bay Shore CU

Blackhawk Community CU

Brantwood CU

Brewery CU

Brokaw CU

Capital CU

Community First CU

Compassionate Care CU

CONE CU

CUNA STAFF SALARY REPORT 19©2019 Credit Union National Association

Connexus CU

Co-op CU

County City CU

CoVantage CU

Dane County CU

Empower CU

Evergreen CU

First Choice CU

FOCUS CU

Fond du Lac CU

Fort Community CU

Fox Communities CU

Glacier Hills CU

Golden Rule Community CU

Governmental ECU

Hayward Community CU

Health Care CU

Heartland CU

Heritage CU

Holy Family Memorial CU

Kenosha Police and Firemen CU

Kohler CU

Lakewood CU

Madison Fire Dept CU

Marshfield Medical Center CU

MCU Financial Center - CU

Meadowland CU

Members Advantage CU

Members First CU

MG & E CU

Northern Paper Mills CU

Northwestern Mutual CU

Northwoods Community CU

Oakdale CU

Oshkosh Community CU

Oshkosh Postal Employees CU

Oshkosh Truck CU

Park City CU

PCM CU

Post Office CU

Premier Financial CU

Public Service CU

Ripco CU

Royal CU

Schneider Community CU

School Employees CU

Service CU

Sheboygan Area CU

Shipbuilders CU

Shoreline CU

Simplicity CU

Southern Lakes CU

St Mary’s and Affiliates CU

Taylor CU

Teachers CU

The Labor CU

Thrivent FCU

Tomah Area CU

Unison CU

Utilities CU

UW CU

WEA CU

Westby Coop CU

Westconsin CU

Wisconsin Medical CU

Wood County Employees CU

WYOMING

Atlantic City FCU

Blue FCU

CITCO FCU

Powell Schools FCU

Reliant FCU

Sheridan Community FCU

Sweetwater FCU

Yellowstone FCU

CUNA STAFF SALARY REPORT 41©2019 Credit Union National Association

EXECUTIVE SUMMARY Compensation and Staffing Trends 44

PRESIDENT/CEO/MANAGER President/CEO/Manager 78

EXECUTIVE MANAGEMENT Executive VP or Assistant Manager 84 Chief Operations Officer 90Chief Lending Officer 96Chief Information Officer 102Chief Marketing Officer 108Chief Human Resources Officer 114Chief Financial Officer 120

SUPPORT/MEMBER SERVICES SVP/VP Operations 126Member Services VP 131Teller Manager/Supervisor 136Share Draft Manager 141Business Services VP/Director 146”Universal Employee” 151Member Services Representative II/Sr. 156Member Services Representative I 161Head Teller 166Teller II/Sr. 171Teller I 177Share Draft Clerk 182EFT/ACH Clerk 187Executive Secretary/Admin. Assistant 192Receptionist 197General Office Clerk 202IRA/Certificate Specialist 207Financial Planner 212Small-Credit Union Generalist Position 217

LENDING/COLLECTIONS Loan VP or SVP 222

Consumer Loan VP/Manager 227

Mortgage Loan VP/Manager 232

Member Business Loan VP/Manager 237

Dealer Direct Manager 242

Collections VP/Manager 247 Loan Officer II/Sr. 252

Loan Officer I 257

Loan Processor 262

Loan Clerk 267

Member Business Loan Officer II/Sr. 272

Member Business Loan Officer I 277

Consumer Loan Officer II/Sr. 282

Consumer Loan Officer I 287

Consumer Loan Processor/Clerk 292

Mortgage Loan Officer II/Sr. 297

Mortgage Loan Officer I 302

Mortgage Loan Processor/Clerk 307

Collector/Adjuster 312

Collection Clerk 317

PLASTIC CARD Plastic Card Manager/Supervisor 322Plastic Card Clerk 327Member Service Representative— Plastic Cards 332ATM Specialist 337

INFORMATION SYSTEMS/TECHNOLOGY SVP/VP of IT 342Information Systems Manager/Supervisor 347Systems Analyst 352Programmer 357Network Administrator 362Technology Specialist 367Web Administrator 372Data Entry Specialist 377

MARKETING SVP/VP of Marketing 382Marketing Manager/Supervisor 387Business Development Manager 392Marketing Specialist 397Marketing/Communications Coordinator 402Marketing Assistant 407Business Development Representative 412

HUMAN RESOURCES SVP/VP of Human Resources 417Human Resources Manager/Supervisor 423Training Director 428Human Resources Assistant/Specialist 433Training Coordinator/Specialist 438

LIST OF DATA TABLESAND JOB DESCRIPTIONS

42 CUNA STAFF SALARY REPORT ©2019 Credit Union National Association

Payroll Coordinator/Administrator 443Benefits Coordinator/Specialist 448

LEGAL & AUDIT Internal Audit VP 453Internal Audit Manager/Supervisor 458Internal Auditor 463Compliance Officer 468Risk Management Officer/Specialist 473

ACCOUNTING & FINANCESVP/VP of Finance 478Accounting VP 483Accounting Manager/Supervisor 488Investments VP 493Investment Manager 498Accountant 503Accounting Clerk 508

BRANCH OPERATIONS & CALL CENTER Branch Operations VP 513Branch Manager II 518Branch Manager I 523Assistant Branch Manager II 528Assistant Branch Manager I 533Call Center VP 538Call Center Manager/Supervisor 543Call Center Representative II/Sr. 548Call Center Representative I 553

PART-TIME HOURLY WAGES Part-Time President/CEO/Manager 558Part-Time EVP 561Part-Time “Universal Employee” 564Part-Time Teller 567Part-Time MSR 570Part-Time Loan Officer 573Part-Time Loan Processor/Clerk 576Part-Time Accountant 579Part-Time Call Center Representative 582

CUNA Member Activation Program enables credit unions to fully harness the advocacy potential of their membership with three simple steps:

1. We provide plug-and-play content on advocacy issues.

2. You deliver the content to members.

3. Members find ways they can fight for your credit union’s future.

“Advocacy is part of our Culture…We take our responsibility to keep our law makers informed of who we are and what we do very seriously.  MAP has made it possible for us to take our message directly to our members and enlist their help in telling our story.”

Angela McCathran - President/CEO, People’s Trust FCU

cuna.org/map

HOW CAN THIS HELP YOUR CREDIT UNION?

More EngagementAdvocacy communications make members feel more connected to your credit union.

More Business82% of members are more inclined to do business with your credit union after receiving advocacy communications.

More SatisfactionSelf-described credit union “members” view credit unions 89% more favorably than banks.

508 CUNA STAFF SALARY REPORT ©2019 Credit Union National Association

        

Reports to:   Accounting Manager/Supervisor  

 

  

Job Responsibilities  

Perform a variety of activities to assist the manager in maintaining the financial, statistical, and accounting records of the credit union. 

  Enter data into accounting systems and generate reports on a daily basis. Prepare various 

financial, regulatory, and special reports on a weekly, monthly, and quarterly basis as requested by management. 

  On a daily basis, verify and balance teller sheets from all locations. Total checks and prepare 

deposit slips for daily bank deposit. Verify that checks received from members have restricted endorsement. Run tapes of check vouchers, receipts, and offline items. 

  Assist share draft department in encoding errors, late returns, and other problems. Batch 

checks in numerical order, indicating missing stubs.   

Journalize all necessary transactions and make sure everything is in balance.  

Review and enter employee expenses into the general ledger.  

Post some general ledger entries, and proof totals with the general ledger system. File and store general ledger journals daily. 

  Prepare accounts payable checks after receiving proper authorization. 

  Maintain FED Line by wiring money to/from Federal Reserve, verifying outgoing wires, daily 

roll‐over, and reconciling Federal Reserve Account. Wire money for purchase of mortgages.  

Reconcile MasterCard statements and share draft statements.  

Deposit mortgage checks from the settlement companies.  

Maintain working knowledge of various account software programs. 

Position Purpose:  Follow detailed and standardized procedures in performing routine accounting clerical operations. Perform a variety of support duties related to the accounting function within the credit union. 

ACCOUNTING CLERK

Accounting & Finance 

CUNA STAFF SALARY REPORT 509©2019 Credit Union National Association

Table 85 - 1Salaries

Accounting Clerk25th 75th 90th

N average percentile median percentile percentileOverall 329 $38,840 $33,000 $37,620 $42,860 $50,440By credit union asset size $1M to $2M 0

$2M to $5M 0$5M to $10M 1 * * * * *$10M to $20M 5 $35,800 $29,180 $33,000 $43,860 *$20M to $50M 28 $35,630 $31,200 $35,880 $38,250 $43,440$50M to $100M 59 $36,450 $30,730 $34,540 $40,620 $48,100$100M to $200M 75 $37,190 $33,000 $36,000 $40,560 $49,400$200M to $500M 69 $39,550 $33,110 $39,200 $43,970 $50,440$500M to $1B 42 $39,320 $32,070 $37,670 $43,270 $50,810$1B to $3B 41 $41,080 $36,300 $39,790 $44,280 $49,850$3B or more 9 $45,050 $42,980 $44,400 $50,060 *

By region New England 12 $39,030 $34,930 $39,630 $41,310 $44,510Middle Atlantic 24 $38,400 $35,180 $38,210 $41,320 $44,400East North Central 95 $39,000 $33,270 $38,910 $42,440 $50,440West North Central 27 $38,700 $31,750 $38,280 $44,080 $48,910South Atlantic 45 $39,610 $33,000 $37,480 $46,350 $51,760East South Central 30 $37,510 $33,350 $37,550 $39,870 $49,240West South Central 38 $36,210 $32,050 $34,820 $40,360 $44,830Mountain 25 $37,600 $32,000 $36,070 $42,000 $46,000Pacific 33 $43,800 $37,640 $44,440 $50,050 $52,480

By number of 1 0full-time employees 2 - 4 4 * * * * *

5 - 9 17 $38,120 $32,540 $36,950 $44,020 $49,24010 - 49 127 $36,950 $31,280 $35,670 $40,290 $49,26050 - 99 74 $38,340 $33,000 $37,230 $41,690 $50,440100 or more 107 $40,540 $35,280 $40,370 $44,400 $51,630

By number of 1 - 2 0services offered 3 - 4 0

5 - 6 1 * * * * *7 - 8 1 * * * * *9 - 10 5 $33,180 $28,220 $32,620 $38,610 *11 - 12 20 $37,630 $31,900 $38,310 $40,920 $43,99013 - 20 302 $38,960 $33,210 $37,640 $42,980 $50,440

By amount of $500,000 to $2M 0loans outstanding $2M to $5M 2 * * * * *

$5M to $20M 25 $35,400 $30,000 $34,440 $39,730 $44,050$20M to $50M 52 $36,830 $32,020 $35,000 $40,270 $46,010$50M to $100M 59 $34,530 $30,490 $33,280 $37,400 $41,600$100M to $200M 63 $38,860 $33,750 $37,290 $41,180 $49,990$200M or more 128 $40,940 $35,310 $40,390 $44,830 $50,600

By number of members 1 - 999 01,000 - 1,999 4 * * * * *2,000 - 4,999 33 $38,150 $32,910 $37,020 $41,300 $50,8405,000 - 9,999 61 $35,000 $30,330 $34,090 $39,040 $42,47010,000 - 19,999 76 $37,710 $33,000 $36,780 $40,590 $49,40020,000 - 39,999 53 $38,930 $33,000 $36,330 $44,830 $50,44040,000 - 49,999 16 $38,790 $37,000 $39,870 $41,870 $44,08050,000 - 59,999 17 $42,840 $40,550 $42,400 $44,440 $51,64060,000 or more 69 $40,590 $35,280 $39,500 $46,000 $51,680

Number of branch offices 1 44 $38,230 $31,200 $37,640 $43,920 $51,8102 40 $36,800 $32,110 $35,000 $40,500 $47,3303 37 $39,300 $32,670 $37,310 $44,630 $52,4804 40 $34,480 $30,450 $33,920 $36,280 $44,4205 or more 168 $39,860 $34,290 $39,680 $44,000 $50,440

* Insufficient data

510 CUNA STAFF SALARY REPORT ©2019 Credit Union National Association

Table 85 - 2Incentives and Bonuses

Accounting Clerk% paid average

incentive incentive/N and/or bonus N bonus

Overall 316 70% 213 $1,700By credit union asset size $1M to $2M 0 0

$2M to $5M 0 0$5M to $10M 1 0% 0$10M to $20M 5 40% 2 *$20M to $50M 28 74% 20 $1,140$50M to $100M 57 65% 38 $1,290$100M to $200M 72 71% 49 $1,210$200M to $500M 66 71% 44 $2,350$500M to $1B 40 73% 27 $1,690$1B to $3B 39 74% 29 $1,770$3B or more 8 56% 4 *

By region New England 11 83% 5 $1,230Middle Atlantic 24 58% 16 $1,760East North Central 90 70% 64 $1,760West North Central 27 66% 21 $2,210South Atlantic 44 62% 22 $1,170East South Central 29 81% 22 $1,510West South Central 34 78% 26 $1,690Mountain 25 59% 15 $1,160Pacific 32 76% 22 $2,180

By number of 1 0 0full-time employees 2 - 4 4 0% 0

5 - 9 17 71% 12 $1,25010 - 49 125 69% 86 $1,32050 - 99 68 74% 46 $2,000100 or more 102 69% 69 $1,790

By number of 1 - 2 0 0services offered 3 - 4 0 0

5 - 6 1 0% 07 - 8 1 0% 09 - 10 5 79% 4 *11 - 12 19 56% 11 $1,86013 - 20 290 71% 198 $1,700

By amount of $500,000 to $2M 0 0loans outstanding $2M to $5M 2 0% 0

$5M to $20M 25 67% 17 $1,120$20M to $50M 50 67% 33 $1,490$50M to $100M 57 62% 39 $1,020$100M to $200M 60 79% 43 $1,760$200M or more 122 70% 81 $1,970

By number of members 1 - 999 0 01,000 - 1,999 4 74% 3 *2,000 - 4,999 33 64% 20 $1,4505,000 - 9,999 59 71% 43 $1,19010,000 - 19,999 71 67% 45 $1,32020,000 - 39,999 52 75% 36 $2,11040,000 - 49,999 16 83% 12 $1,89050,000 - 59,999 15 65% 10 $2,07060,000 or more 66 68% 44 $1,750

Number of branch offices 1 42 74% 28 $1,4102 39 57% 24 $1,4403 36 70% 26 $1,4104 40 71% 26 $1,2405 or more 159 71% 109 $1,880

* Insufficient dataNOTE: Incentives/bonuses are limited to credit unions actually reporting incentive/bonus payments were made.

CUNA STAFF SALARY REPORT 511©2019 Credit Union National Association

Table 85 - 3Total Cash Compensation

Accounting Clerk25th 75th 90th

N average percentile median percentile percentileOverall 329 $39,900 $34,050 $39,260 $44,000 $51,680By credit union asset size $1M to $2M 0

$2M to $5M 0$5M to $10M 1 * * * * *$10M to $20M 5 $36,430 $30,740 $33,000 $43,860 *$20M to $50M 28 $36,400 $31,200 $36,500 $40,210 $43,920$50M to $100M 59 $37,260 $31,780 $35,000 $42,100 $50,370$100M to $200M 75 $37,910 $33,280 $36,790 $41,370 $49,400$200M to $500M 69 $41,050 $33,990 $40,390 $45,590 $55,000$500M to $1B 42 $40,480 $34,050 $41,050 $45,170 $50,870$1B to $3B 41 $42,190 $37,490 $41,700 $45,380 $50,800$3B or more 9 $45,610 $43,110 $45,150 $51,160 *

By region New England 12 $39,700 $36,280 $39,630 $42,550 $45,880Middle Atlantic 24 $39,420 $36,000 $40,390 $42,870 $44,550East North Central 95 $40,130 $33,880 $39,990 $42,900 $55,000West North Central 27 $40,170 $32,320 $39,500 $45,000 $49,900South Atlantic 45 $40,160 $34,090 $37,620 $46,470 $51,810East South Central 30 $38,610 $34,270 $37,870 $41,050 $50,560West South Central 38 $37,320 $33,970 $37,230 $41,290 $46,000Mountain 25 $38,190 $33,350 $36,320 $42,580 $46,000Pacific 33 $45,430 $40,490 $46,640 $51,160 $55,680

By number of 1 0full-time employees 2 - 4 4 * * * * *

5 - 9 17 $39,020 $33,640 $36,960 $44,350 $50,44010 - 49 127 $37,780 $32,240 $36,150 $41,610 $51,47050 - 99 74 $39,600 $33,280 $37,620 $43,300 $51,800100 or more 107 $41,660 $35,520 $41,270 $45,590 $51,680

By number of 1 - 2 0services offered 3 - 4 0

5 - 6 1 * * * * *7 - 8 1 * * * * *9 - 10 5 $34,040 $29,590 $33,220 $38,990 *11 - 12 20 $38,510 $32,780 $38,820 $41,360 $50,33013 - 20 302 $40,040 $34,090 $39,500 $44,030 $51,700

By amount of $500,000 to $2M 0loans outstanding $2M to $5M 2 * * * * *

$5M to $20M 25 $36,140 $30,250 $35,880 $40,870 $44,770$20M to $50M 52 $37,730 $32,700 $35,950 $41,970 $46,470$50M to $100M 59 $35,130 $30,770 $33,630 $38,370 $42,870$100M to $200M 63 $39,950 $34,720 $37,720 $44,130 $51,500$200M or more 128 $42,200 $36,000 $41,700 $46,390 $54,480

By number of members 1 - 999 01,000 - 1,999 4 * * * * *2,000 - 4,999 33 $38,990 $34,350 $38,750 $41,740 $52,2605,000 - 9,999 61 $35,830 $31,180 $34,280 $40,400 $43,54010,000 - 19,999 76 $38,370 $33,280 $36,920 $41,270 $50,70020,000 - 39,999 53 $40,510 $33,990 $37,720 $48,610 $55,00040,000 - 49,999 16 $40,220 $39,500 $40,840 $43,660 $45,59050,000 - 59,999 17 $44,020 $41,460 $42,550 $46,640 $51,75060,000 or more 69 $41,630 $35,350 $41,050 $46,000 $51,680

Number of branch offices 1 44 $39,010 $32,310 $39,580 $44,160 $51,8102 40 $37,540 $32,380 $35,570 $41,550 $48,0603 37 $40,200 $33,850 $37,470 $45,710 $52,9004 40 $35,300 $30,670 $34,110 $36,810 $46,5005 or more 168 $41,070 $35,290 $40,670 $45,150 $51,750

* Insufficient dataNOTE: Total compensation mean and percentile calculations include zeroes ($0) for the incentive/bonus part of the calculation,if the position did not receive an incentive/bonus payment - this reflects the fact that not all employees in a given position received such payments.

512 CUNA STAFF SALARY REPORT ©2019 Credit Union National Association

Table 85 - 4Salary Ranges

Accounting Clerkaverage average average

N minimum midpoint maximumOverall 219 $31,380 $39,030 $46,670By credit union asset size $1M to $2M 0

$2M to $5M 0$5M to $10M 0$10M to $20M 1 * * *$20M to $50M 13 $28,350 $34,050 $39,750$50M to $100M 28 $32,760 $38,750 $44,750$100M to $200M 45 $30,290 $37,230 $44,160$200M to $500M 51 $30,930 $38,540 $46,160$500M to $1B 36 $31,730 $41,460 $51,190$1B to $3B 36 $32,450 $40,700 $48,950$3B or more 9 $35,660 $46,750 $57,840

* Insufficient dataNOTE: Limited to credit unions with established minimums and maximums for the position.

© Credit Union National Association 2019

CUNACOMPENSATION RESOURCES

Regardless of market conditions, understanding the status of compensation across the credit union industry enables you to offer total compensation packages that are competitive to attract and retain top talent.

In addition to the PDF file and print versions of the Staff Salary Report, CUNA also offers the same data through CUNA Compensation Analytics, an online, interactive tool to review and compare data collected from 1,100 credit unions for 90 job titles.

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cuna.org/compensation19

36% of credit unions— including no fewer than 59% of those with assets of $100 million or more—plan to add full-time employees to their payrolls during 2019.

Source: CUNA 2019-2020 Staff Salary Report

Shape and retain your ideal team

http://cuna.org/compensation19

CUNA's 2019-2020 Staff Salary ReportTitle pageTable of contentsSurvey Methods, Regions, and ServicesList of participating CUsKey FindingsAdapt your compensation srategy to retain employeesTrends in CU Staff Turnover Compensation questions for considerationBase Salaries and Variable PayIncentive/Bonus PayHow to use the data tables, including definitions of termsList of data tables and job descriptionsLIST OF DATA TABLESExecutive Summary (ES) tablesPresident/CEO/ManagerEXECUTIVE MANAGEMENTExecutive VP or Assistant Manager (#2 position)Chief Operations Officer/ COO/SVP/VPChief Lending Officer/ CLO/SVP/VP Chief Information Officer/ CIO/SVP/VPChief Marketing Officer/ CMO/SVP/VPChief Human Resources Officer/ CHRO/SVP/VPChief Financial Officer/ CFO/SVP/VP

SUPPORT/ MEMBER SERVICESSVP/VP of Operations (#2 position) Member Services VP (head of member services)Teller Manager/SupervisorShare Draft ManagerBusiness Services VP/ Director"Universal Employee"Member Services Representative II/SrMember Services Representative IHead TellerTeller II/SrTeller IShare Draft ClerkEFT/ACH ClerkExecutive Secretary/ Administrative AssistantReceptionistGeneral Office ClerkIRA/ Certificate SpecialistFinancial PlannerGeneralist (at small CUs)

LENDING/COLLECTIONSSVP/VP of Lending (#2 position)Consumer Loan VP/ ManagerMortgage Loan VP/ ManagerMember Business Loan VP/ManagerDealer Direct ManagerCollections VP/ Manager (head of collectionsLoan Officer II/ SrLoan Officer ILoan ProcessorLoan ClerkMember Business Loan Officer II/SrMember Business Loan Officer IConsumer Loan Officer II/SrConsumer Loan Officer IConsumer Loan Processor/ ClerkMortgage Loan Officer II/SrMortgage Loan Officer IMortgage Loan Processor/ ClerkCollector/ AdjusterCollection Clerk

PLASTIC CARDSPlastic Cards Manager/ SupervisorPlastic Card ClerkMember Service Rep. -- Plastic CardsATM Specialist

INFORMATION SYSTEMSSVP/VP of IT (#2 position)IT Manager/ SupervisorSystems AnalystProgrammerNetwork AdministratorTechnology SpecialistWeb AdministratorData Entry Specialist

MARKETINGSVP/ VP of Marketing (#2 position)Marketing Manager/ SupervisorBusiness Development ManagerMarketing SpecialistMarketing/ Communications Coordinator Marketing AssistantBusiness Development Representative

HUMAN RESOURCESSVP/VP of Human Resources (#2 position)HR Manager/ SupervisorTraining DirectorHR Assistant/ SpecialistTraining Coordinator/ SpecialistPayroll Coordinator/ AdministratorBenefits Coordinator/ Specialist

LEGAL & AUDITInternal Audit VP (head of internal audit)Internal Audit Manager/ SupervisorInternal AuditorCompliance OfficerRisk Management Officer/ Specialist

ACCOUNTING & FINANCE SVP/VP of Finance (#2 position)Accounting VPAccounting Manager/ SupervisorInvestments VPInvestments ManagerAccountantAccounting Clerk

BRANCH OPERATIONS & CALL CENTERBranch Operations VP (head of branch ops)Branch Manager IIBranch Manager IAssistant Branch Manager IIAssistant Branch Manager ICall Center VP (head of call center)Call Center Manager/ SupervisorCall Center Representative IICall Center Representative I

PART-TIME POSITIONS

JOB DESCRIPTIONSPresident/CEO/ManagerEXECUTIVE MANAGEMENTExecutive Vice President/ Assistant ManagerChief Operations OfficerChief Lending OfficerChief Information OfficerChief Marketing OfficerChief Human Resources OfficerChief Financial Officer

SUPPORT/ MEMBER SERVICESSVP/VP of OperationsMember Services Vice President Teller Manager/ SupervisorShare Draft ManagerBusiness Services Vice President/ Director "Üniversal Employee"Member Service Representative II/SeniorMember Service Representative IHead TellerTeller II/ SeniorTeller IShare Draft ClerkEFT/ACH ClerkExecutive Secretary/ Administrative AssistantReceptionistGeneral Office ClerkIRA/ Certificate SpecialistFinancial PlannerGeneralist (at small CUs)

LENDING/ COLLECTIONSSVP/VP of Lending (#2 position)Consumer Loan VP/ManagerMortgage Loan VP/ ManagerMember Business Loan VP/ ManagerDealer Direct Manager Collections VP/ ManagerLoan Officer II/ SeniorLoan Officer ILoan ProcessorLoan ClerkMember Business Loan Officer II/ SeniorMember Business Loan Officer IConsumer Loan Officer II/ SeniorConsumer Loan Officer IConsumer Loan Processor/ ClerkMortgage Loan Officer II/ SeniorMortgage Loan Officer IMortgage Loan Processor/ ClerkCollector/ AdjusterCollection Clerk

PLASTIC CARDPlastic Card Manager/ SupervisorPlastic Card ClerkMember Service Representative -- Plastic CardsATM Specialist

INFORMATION SYSTEMSSVP/VP of IT (#2 position)IT Manager/ SupervisorSystems AnalystProgrammerNetwork AdministratorTechnology SpecialistWeb AdministratorData Entry Specialist

MARKETINGSVP/VP of Marketing (#2 position)Marketing Manager/ SupervisorBusiness Development ManagerMarketing SpecialistMarketing/ Communications CoordinatorMarketing AssistantBusiness Development Representative

HUMAN RESOURCESSVP/VP of Human Resources (#2 position)Human Resources Manager/ SupervisorTrianing DirectorHuman Resources Assistant/ SpecialistTraining Coordinator/ SpecialistPayroll Coordinator/ AdministratorBenefits Coordinator/ Specialist

LEGAL & AUDITInternal Audit VPInternal Audit Manager/ SupervisorInternal AuditorCompliance OfficerRisk Management Officer/ Specialist

ACCOUNTING & FINANCESVP/VP of Finance (#2 position)Accounting VPAccounting Manager/ SupervisorInvestments VPInvestments ManagerAccountantAccounting Clerk

BRANCH OPERATIONS & CALL CENTERBranch Operations VPBranch Manager IIBranch Manager IAssistant Branch Manager IIAssistant Branch Manager ICall Center VPCall Center Manager/ SupervisorCall Center Representative IICall Center Representative I

OTHER RELEVANT RESOURCESCompease--"feel like your pay ranges could use a makeover" CUNA Compensation ResourcesCUNA CouncilsCUNA Professional Development Online (CPD Online)CUNA Training BundleCUNA MAP -- Member Activation ProgramCUNA Environmental ScanCompease -- "want more accurate salary data and more pay insights?" Compease -- "looking to lighten your workload" CUNA Creating Member Loyalty Compease -- "ready for Compease to automate this process?"