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Curo’s Independent Living Service A ‘ ground-breaking’ service Harriet Bosnell Jackie Burns
Curo’s Independent Living
Service
A ‘ ground-breaking’
service
Harriet Bosnell
Jackie Burns
What’s been said…
“It’s a simple but winning idea. In just 18 months Curo has helped almost 500 people, aged from 23 to 103 to live independently at home” (24Housing)
“ we know from working with residents and community representatives that people want a service that fits around them and not the other way round”
An Award Winning Service In 2013 our Independent Living Service won three National Housing Federation Community Impact Awards
South West Better Health
Overall South West Winner
Overall National Winner
NHF
' Absolutely fantastic and
cannot be commended
enough' NHF Judge
Curo
‘We are a thriving ethical business, with a mission to make a positive and profound contribution to the neighbourhoods we work in – inspiring and empowering people to succeed in life’
What do we do ?
• We are one of the largest landlords in the West of England, owning more than 12,000 homes across the Bath and Bristol area.
• High quality care and support services
• Supporting around 2,500 people, of all ages
Our priorities
• Improve the quality of life for our customers
• Reach out to more people who need our support
• Develop new services and inspiring ways to support people
• Financial viability
Our Care and Support Services
ILS – Steps to Success
• Build relationships • Customers not clients • Take time to understand and unpick
what people actually want • Offer a flexible, affordable service • Measure what you do (SROI) • Publicity-use your networks;
customers, commissioners, colleagues – ‘Norma & her daughter’
ILS - Our Offer to people
• You choose what you want from a list or menu of options
• You decide the level of service you have as well as what
• We know that you are an expert in your own support needs
• Support designed by you and people like you, supported by us.
• For funded and private self funded
Services we would want for people we know
In relation to the health agenda?
Cost effective support to stay at home
• Prevention
• Enablement
• Personalisation
• Partnership – village agents rural health, Carers Centre, Care
Support for long term conditions –dementia, mental health needs
On platform of telecare/ telehealth
Key networks/contacts?
• Clinical Commissioners for non-acute and long-term conditions
• Adult Social Care Commissioners
• Forums – affordable warmth, dementia and reablement
• Clinical Commissioning Group – lead GP commissioner
• Health & Wellbeing Board
Understanding the health agenda
• Locate the health/housing interfaces in your operating locations
• Dementia pathways, reablement, health action groups, LiNK groups for patient representatives
• Working jointly towards shared agendas
Engaging with health
• Offers to GP surgeries via practice managers – drop-in advice sessions
• Support to dementia clinics – offer to carers
• Home from hospital services plus step-down accommodation
• Access GP education sessions
• Tender for Health and Social Care opportunities
Evidencing success
Let the results from last year do the talking.. 69 people helped over to prevent residential care – public purse saving of up to £630,000 52 people supported to access aids and adaptations to prevent falls 41 people with dementia supported to live independently at home 12 people to alternative non-hospital bed accommodation
The path we took to success
• Investing in relationships – with customers, colleagues commissioners
• Customers not clients - we always ask “ what works – what doesn’t work?”
• Measuring what we do in ways that meet the latest care and Support Industry ways ( Social Return On Investment)
• Taking the time to understand and unpick what people actually want
• Making an offer that is flexible, affordable • Getting customers who love us to tell others about us in
every way possible – Norma and her daughter
More than ILS – continuing to
innovate
• Support to 2,000 people in sheltered
• Independent Living Service
• Step down from hospital
• Rural Dementia Challenge Service
• Teen Parents services
• Floating Support with outreach – Reach
• Specialist Mental Health Service
• Time to Talk - family mediation and schools programme
• Same day access temporary accommodation services
• Supported accommodation services for young people
• 2 x 24 hour complex needs schemes homeless people young people
• Foyer (Training Support Accommodation)
• Consistently high positive outcomes
• 93% successful move-on for homeless and young people
• Sheltered – satisfaction levels of 95% in quarterly surveys
Want to know more?
I
01225 366167
07773 435556
01225 366240
07983515234
Award from the Minister!
Closing thoughts
I can talk properly to someone who
listens. It means I can
cope better with other things
“ ”
“
I get help with paperwork and
money – I feel so much better after
the visits
