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Internal Use Only 1 Customer Business Solutions Contact List May 2018
Internal Use Only 1
Customer Business SolutionsContact ListMay 2018
Internal Use Only 2
Jessica Camp
Director, CBS
Strategy & PMO
M: 770-354-5189
Ren Spreier
Director, RTM &
Exchange
M: 470-216-0470
Shawn Hicks
Sr. Manager, CIS
M: 678-429-3416
Caitlyn Carr
Vice President -CBS
M: 770-289-9897
Christine Withers
Executive Assistant
M: 404-786-0354
Bjorn Reichenbaugh
Sr. Director, Data Services
breichenbaugh@coca-
cola.com
M: 614-406-2026
CBS Leadership Team – Contact Information
Judy Knighten
Director, Customer
Governance & Pricing
M: 678-313-4132
April Bessonny
CCBSS Director External
Relations & Client Services
M: 404-304-3170
Jason Aurelia
Director, Cashless
Technology
M: (404) 788-0973
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Customer Governance & Pricing Solutions Team
ContactsApril 2018
Judy Knighten’s Team
Internal Use Only 4
CBS Governance Services Contact List
System Contact Email Cell Phone
CPA - Customer Pricing & Accrual Eric Bahnsen [email protected] (404) 695-9659
CPACT - Customer Program Approval & Communication Tool
Vanessa Henderson
[email protected] (404) 725-2436
Customer Relationship Mgt Tools Terese Belongia [email protected] 770 235-3237
Governance Site & Calendar Terese Belongia [email protected] 770 235-3237
Governance Invoice Services (GIS) Eric Bahnsen [email protected] (404) 695-9659
Price Monitoring (PM) Vanessa Henderson
[email protected] (404) 725-2436
Sam’s Demand Forecasting Terese Belongia [email protected] 770 235-3237
Overall CBS Governance Services Judy Knighten [email protected] 678 313-4132
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Strategy & PMO ContactsMay 2018
What do you do if you have a request for a
shared service that doesn’t fit in our current
service lines?
Please contact Jessica Camp at
[email protected] or 770-354-5189
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Data Services ContactsMay 2018
Bjorn Reichenbaugh’s Team
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Who to contact for information/challenges?
Shawn Blanks [email protected] 404-783-6092 is your contact
• Master Data issues• Adding Data to the Coke Master Database• Matrix Data• Volume Data
If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Bjorn Reichenbaugh @ [email protected]
Internal Use Only 8
Who to contact for Matrix Help?
For assistance with or access to any Matrix tools: -1-888-CBS-COKE (1-888-227-2653) -Email: [email protected]
For ad-hoc report requests:https://cokecbs.quickbase.com/db/bk6zqw5jg?a=nwr
If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Jamie Sharp @ [email protected]
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Business ServicesRTM/Club POM/CCNA Exchange
May 2018Ren Spreier’s Team
Internal Use Only 10
Who to contact for RTM/CIS implementation?
Joy Fleetwood [email protected] 303-809-6027 is your contact:
• RTM implementations• E-Commerce /B2B/Dunkin/Distributors/National Retailers
• RTM Product Price List (PPL) requests and questions• CIS implementations
• Active Projects & Potential Customers
If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Ren Spreier @ [email protected]
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Who to contact for RTM Trade Letters and RTM Finance related questions?
Ronnetta Barrett-Young [email protected] 770-989-3119 is your contact:
• New National Customer EA models for Trade Board• Subway related financial questions• RE/P&L questions• Trade Letter submissions – all bottlers• General RTM reports primary/secondary
If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Ren Spreier @ [email protected]
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If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Taimoon Jones @ [email protected] or Ren Spreier @ [email protected]
Who to contact for RTM bottler payments?
If you have a customer service question please submit a ticket via this link for quickest response time:https://cokecbs.quickbase.com/db/bm47nsg4r?a=nwr
Specific questions related to Delivery Bottler Invoicing:Natasha Chappell [email protected] is your contact:• Delivery Bottler
Shelley Schultz [email protected] :• LARTM payments• School Bids
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Who to contact for RTM Product Order Management information/challenges?
Contacts by priority:
1. BTD Orders [email protected] responsible for all Bottler RTM orders2. ARTM Orders [email protected] responsible for select Regional Bottler
Customer orders• Great Lakes/Coca-Cola Florida/Heartland/Southwest ARCA/Reyes W/Liberty
3. Alex Diaz [email protected] 404-330-3379 responsible for all Supply Chain/Order info
If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Ren Spreier @ [email protected]
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RTM - ALL SUPPLYING BOTTLERS CONTACT INFORMATIONLast updated by CBS ARTM POM Team – 11-06-2017
When a Distributor experiences a typical Supply Chain issue such as a product cut or a late delivery, it is important that they follow the existing
communication protocol. However, in cases where Supply or Transportation issues are ongoing and systemic, or responses are not being sent timely, a
Distributor may feel that an escalation is necessary. Please read the descriptions of the issues outlined below, and follow the appropriate escalation
process.
Typical Order fulfilment Issue: (Not ongoing, not systemic):
• Where is my truck/Delivery Status/Dock Appointments, etc
Please provide the following information:
1. Which Distributor is experiencing the issue?
Name, Outlet #, etc.
2. What is the issue?
Outline; On Time, Case Fill, Plant, Product?
3. What is the time frame?
Since June, YTD, etc.?
4. Any additional comments/context?
Has the distributor called?
National Chain(s) Effected?
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Territory Supplying Bottlers Customer Service Email Customer Service # Escalation Point Name & Email
FL, Coca Cola Beverage Florida CBS POM ARTM
1-866-227-8544 Bottles and Cans
Preferred-Faster Method
Alexandra Diaz
Manager Business Services RTM-POM
Email: [email protected]
IL, WI, MN, MI Reyes Great Lakes
KS, MO, IL Heartland Coca Cola
CA, NV (Las Vegas) Reyes West OU
TX Coca Cola South West Beverage
NY, PA, CT, NJ Liberty Coca Cola
PA, OH (Cleveland & Solon) Abarta Coca Cola Cleveland
Abarta Coca Cola PA
1-216-378-7468
1-844-888-COKE
Gary Bosnic, [email protected]
IA, IL(Rock Island), MN (Fairmount) Atlantic Coca Cola [email protected] 1-800-242-6531 'Scott Ites' [email protected]
NE Chesterman Coca Cola [email protected] 1-844-644-2653 Zach [email protected]
MS, KY (Bowling Green) Clark Coca Cola [email protected] 1-800-633-7686 ext 149 [email protected]
AR, TN, OH, NC, SC, PA (Chambersburg),
KY,MD,IN,VA
Consolidated Coca Cola [email protected] 1-800-260-2653 Craig Anderson [email protected]
Sims, Roni [email protected] For ecommerce
NY, MA, NE Coca Cola Northern New England [email protected]
[email protected] – B2B
Shelley Savage [email protected] - Distributors
OK Great Plains Coca Cola [email protected] 1-800-400-8777
918-229-2086
Keith [email protected]
MT, ND High Country Coca Cola [email protected] 1-800-658-3638 [email protected]
MO (Springfield) Ozark Cola Cola [email protected] 1-417-865-9900 ext 726 A. Anderson [email protected]
AZ, CO, UT, NV, ID, NM, OR, WA Swire Coca Cola [email protected] 1-855-600-2653 Marcie Jones [email protected]
GA, AL, LA, TN (Chattanooga) United Coca Cola [email protected] 1-888-927-2663 Chandler Crane [email protected]
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Who to contact for Club-Product Order Management inquiries?
Kemeshia Moore [email protected] 678-832-8063 is your contact:
For Business Support of Club Orders contact the following:
• Coca-Cola Beverages Florida/United/Clark/CCNNE - Archer Vick at [email protected]
• Southwest Beverages/Great Plains/Ozarks/Odom – Dante Torelli at [email protected]
• Heartland/Great Lakes/Atlantic/Chesterman – Michael Forest at [email protected]
• Swire/Abarta/Reyes/Liberty – Yusleivy Rodriguez at [email protected]
If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Ren Spreier @ [email protected]
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Who to contact for CCNA Exchange?
Exchange Mailbox [email protected] responsible for all
RPB and NonRPB invoices
Shelly Hopson at [email protected] is your contact:
If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Ren Spreier @ [email protected]
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SWIPE Cashless Solutions Team Contacts
May 2018
Jason Aurelia’s Team
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Who to contact for SWIPE information/challenges?
SWIPE Help Desk:
Phone: 1-888-CBS-COKE (1-888-227-2653)
Email: [email protected]
SWIPE Key Contacts:
Dave Ahuja, [email protected], 404-676-9166, Ticket Escalation, Issue Resolution
Dan Ashcraft, [email protected], 404-676-9155, Operations Manager
SWIPE Director:
Jason Aurelia, [email protected] or 404-788-0973
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Consolidated Invoicing Team (CIS) Contacts
May 2018
Shawn Hick’s Team
Internal Use Only 21
Who to contact for CIS information/challenges?
CIS Supervisors:1. Heather Sparks [email protected] 404-676-9206 responsible for DSD National Customers invoicing2. Christina Gagliano [email protected] 404-676-7459 responsible for RTM Distributor invoicing3. Jennifer Greene [email protected] 470- 514-8227 responsible for AR/AP Cash Team
CIS Manager:1. [email protected] 770-331-3565 responsible for National Customers/ Distributors/ A/R
Transactional Responsibility:Consolidated Invoicing Services:
• Consolidating invoices from bottlers to Customer for specific CIS customers• Accounts receivable dollars from customer• Accounts payable back to bottlers from customers
If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Shawn Hicks @ [email protected] 678-224-2436
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Technology ContactsMay 2018
Rodolfo Quiroz’s Team
Internal Use Only 23
Global Strategy and Standards: Open
IT Operations: Enrique Suarez, Director IT Ops [email protected]
EDI eBusiness Services: EDI Development & Support:Winfield Meyer,
Fernán A. Peralta,[email protected]
Finance and Supply Chain: Doug Jordan, EDI [email protected]
System of the Future: Winfield Meyer, SoF [email protected]
Escalations:Rodolfo Quiroz, Vice President Information Technology
[email protected] 676 9437
Technology / IT Contacts
Internal Use Only 24
Who to contact for Service Desk operations?
Support: -1-888-CBS-COKE (1-888-227-2653) -Email: [email protected]
Purposes:-To report a problem with existing day to day applications and services.
-System is down-Unable to log on -Error running a report, etc.
-To log a service request: -Hardware replacement-Employee onboardment
Escalations:1. Brent M. Vinterella, Service Desk Lead [email protected] and 404-676-92112. Enrique Suarez, Director IT Ops: [email protected] and 470–258-3727
Internal Use Only 25
Who to contact for Security Inquiries?
General Q&A: CBS Security [email protected]
Support: -1-888-CBS-COKE (1-888-227-2653) – option zero on the menu-Email: [email protected]
Purposes:-To report a problem:
- Access granted but unable to log on- Access granted but unable to execute a specific action on the system
-To log a service request: - Special request for data
- General one off requests
* Request for new or modified access need to follow standard process unique to the application in question and cannot be requested by logging problems or service requests.
Escalations:1. Brent M. Vinterella, Service Desk Lead [email protected] and 404-676-92112. Enrique Suarez, Director IT Ops: [email protected] and 470-258-3727
Internal Use Only 26
Who to contact for Enabling Tech Application Support?
Support: -1-888-CBS-COKE (1-888-227-2653)-Email: [email protected]
Purpose:-To report a problem with a supported application and platform:
- CCBSS QuickBase applications- CCBSS Salesforce.com applications- Other CCBSS applications.
-To log a service request: - Special request for data- General one off requests
Escalations:1. Enrique Suarez, Director IT Ops: [email protected] and 470-258-3727
Internal Use Only 27
Who to contact for EDI/eBusiness?
EDI leaders:Winfield Meyer [email protected] 404-805-1351 responsible for EDI Development and SupportFernán A. Peralta [email protected] 770-335-0888 responsible for EDI Development and SupportDoug Jordan [email protected] 404-676-9280 responsible for all Finance and Supply Chain
Transactional Responsibility:Inbound:
(850 - Orders): Win & Fernan(820 - Payments): Doug
The best starting point is the CBS Support Desk for all issues (Connection, missing transactions, etc.):1-888-CBS-COKE (1-888-227-2653)
For escalations, contact the three EDI leaders above and ultimately Enrique Suarez, Director IT Operations @ [email protected]
Outbound (810 – Invoices): Doug(894 – Returns): Win & Fernan(856 – ASNs): Doug
Internal Use Only 28
Who to contact for EDI-Product Order Management/Implementations?
Mary Hutton [email protected] 770-596-0697 is your contact:
• Material Determination table issues for authorized products – Great Lakes/Florida/Heartland/ARCA-SW/Abarta/Reyes West/Liberty
For Business Support of Electronic PO’s or ASN’s contact the following:
• Great Lakes and Reyes West Bottler- Vanessa Warrick at [email protected]
• Southwest Beverages and Liberty bottlers – Jeannie Obront at [email protected]
• Abarta, Coca-Cola Beverages Florida and Heartland Coca-Cola Bottlers– JoAnn Garner at [email protected]
If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Enrique Suarez, Director IT Operations @ [email protected]
Internal Use Only 2929
EDI Support Support
CBS E-Business Service Desk
• Service Desk services: • [email protected]• 888-826-1060
• Supports customer emails/calls• Incident reporting and management
Classified - Confidential
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Finance Team ContactsMay, 2018
Michael Poarch’s Team
Internal Use Only 31
FINANCE-Who to contact for information/challenges?
Lisa Tyler-Maxie [email protected] 770-249-1235 CCBSS AR/APFinancial Analyst II - Accounts Payable/Receivable, Concur T&E System
Susana Macedo [email protected] 404-276-5660 CCBSS General LedgerAccounting Manager – General Ledger
Rhonda Williams [email protected] 404-676-9323 CCBSSPrincipal Financial Analyst CCBSS – Master data, Internal Controls, Rebate & Payroll oversight, Cash flow forecasting
Gabriela Faircloth [email protected] 404-291-2329 ProcurementFinancial Services Manager - Can and HFCS Rebates, Procurement budget & RE
Becky Beasley [email protected] 404-676-9311 CBS Financial Services Manager CBS – CBS budget & RE, Capital, CCNA-Bottler Billings, Operational Finance support
Smitty Turner [email protected] 470-217-7581 CBSSr Manager, CCBSS Finance – CBS budget & RE, RTM Operational Finance support
Cortney Herington [email protected] 404-615-6894 CCBSS Finance Finance Director/Controller, CCBSS – CCBSS General Ledger, Internal Controls, Procurement Operational support
If you have issues that need further resolution/direction or that need escalation, please reach out to Michael Poarch [email protected] 813-363-7005.
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CCBSS Bottler LiaisonProcurement Contacts
May 2018
April Bessonny’s Team
Internal Use Only 33
CCBSS Client Relations Team Contact List
Jason VanDyke
Sr. Client Relations
Manager
United, Coca-Cola
Beverages Florida
Email: [email protected]: 404-216-5487
Margaret Wilkerson
Sr. Client Relations
Manager
Consolidated, Tullahoma,
Gulf States, South Atlantic
Canners
Email: [email protected]: 404-274-8299
Glenda Adams
Sr. Client Relations
Manager
CCSWB, Heartland,
Ozarks
Email: [email protected]: 404-852-5956
Christina Yuhas-New
Client Relations Manager
CCNNE, High Country, Viking, ½
Mainstream
Email: [email protected]: 404-387-4234
Jim Velky
Sr. Client Relations
Manager
Reyes Coca-Cola,
Great Lakes Coca-
Cola, Swire, Odom
Email: [email protected]: 770-633-1356
Dawn Chatham
Client Relations Manager, ABARTA,
Atlantic, Chesterman, ½ Mainstream
Email: [email protected]: 678-756-4557
Alison Johnson
Sr. Client Relations
Manager
CCNA, All Participants
Email: [email protected]: 404-291-7728
Gwen St. Cyr
Sr. Client Relations
Manager
CCR Canada and
Liberty Coca-Cola
Email: [email protected]: 678-237-3419
April Bessonny
CCBSS Director External
Relations & Client Services
M: 404-304-3170
