Customer Case Study – Retail Wine retailer grows success with a … · 2019-07-29 · Customer...

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Our customer This Napa Valley wine retailer grew from a small operation to an advanced winery with a state-of-the-art facility and exceptional grapes, becoming one of the leaders in the industry. How we helped Rackspace Application Services; Salesforce Customer Success Platform; Sales Cloud and Pardot The obstacles they faced The winery struggled to track responses to email campaigns, could not calculate ROI, and lacked a central system for storing and monitoring its sales-to-order process. What we achieved together Now the winery easily tracks email responses, calculates ROI, and centrally stores and monitors its sales-to-order process. Early results included $550K+ in orders within 48 hours. Customer Case Study – Retail Wine retailer grows success with a robust marketing platform Using an optimized Salesforce platform, this wine maker tracks customer touch points, interactions, conversions and lifetime values for a clear picture of its marketing effectiveness.

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Page 1: Customer Case Study – Retail Wine retailer grows success with a … · 2019-07-29 · Customer Case Study – Retail Wine retailer grows success with a robust marketing platform

Our customerThis Napa Valley wine retailer grew from a small operation to an advanced winery with a state-of-the-art facility and exceptional grapes, becoming one of the leaders in the industry.

How we helpedRackspace Application Services; Salesforce Customer Success Platform; Sales Cloud and Pardot

The obstacles they facedThe winery struggled to track responses to email campaigns, could not calculate ROI, and lacked a central system for storing and monitoring its sales-to-order process.

What we achieved togetherNow the winery easily tracks email responses, calculates ROI, and centrally stores and monitors its sales-to-order process. Early results included $550K+ in orders within 48 hours.

Customer Case Study – Retail

Wine retailer grows success with a robust marketing platform Using an optimized Salesforce platform, this wine maker tracks customer touch points, interactions, conversions and lifetime values for a clear picture of its marketing effectiveness.