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Customer Deck - On-Demand & Deployment Services

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ePlus. Where Technology Means More.® © 2016 ePlus inc. Confidential and Proprietary. © 2016 ePlus inc. Confidential and Proprietary. On-Demand Services
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Page 1: Customer Deck - On-Demand & Deployment Services

ePlus. Where Technology Means More.® © 2016 ePlus inc. Confidential and Proprietary.

© 2016 ePlus inc. Confidential and Proprietary.

On-Demand Services

Page 2: Customer Deck - On-Demand & Deployment Services

ePlus. Where Technology Means More.® © 2016 ePlus inc. Confidential and Proprietary. © 2016 ePlus inc. Confidential and Proprietary.

We Believe Time is of the Essence.

IT Service Excellence

Clear Business Outcomes

Superior IT Solutions

Exceed Customer Expectations

Page 3: Customer Deck - On-Demand & Deployment Services

ePlus. Where Technology Means More.® © 2016 ePlus inc. Confidential and Proprietary.

Customers tell us they need timely services that: + Offer task-oriented engineering

support on a time and material

basis

+ Can effectively deploy technology

rollouts and refreshes globally

+ Provide a single point of contact

for IT needs across the U.S.

© 2016 ePlus inc. Confidential and Proprietary.

Page 4: Customer Deck - On-Demand & Deployment Services

ePlus. Where Technology Means More.® © 2016 ePlus inc. Confidential and Proprietary.

RAPID RESPONSE to meet your needs quickly with a

single point of contact

SIMPLE TERMS for easy engagement

ePlus On-Demand Services

© 2016 ePlus inc. Confidential and Proprietary.

LOCAL ENGINEERING with a global presence

Page 5: Customer Deck - On-Demand & Deployment Services

ePlus. Where Technology Means More.® © 2016 ePlus inc. Confidential and Proprietary.

Speed Time to Market with ePlus

On- Demand Services

© 2016 ePlus inc. Confidential and Proprietary.

MAC Services

Structured Cabling Call Center

• Staging and deployments

• Customized rollouts or refreshes across multiple sites

• Moves/adds/changes on all communication systems and components

• Includes servers, routers, switches, operating systems, IP voice and video

• For a flexible, well-designed platform on which to build your overall information system

• 1-800 call center number for ordering and support

Deployments

Page 6: Customer Deck - On-Demand & Deployment Services

ePlus. Where Technology Means More.® © 2016 ePlus inc. Confidential and Proprietary. © 2016 ePlus inc. Confidential and Proprietary.

Case Study: Animal Healthcare

+ National Veterinarian Hospital Network

- Based in Southern California, leading provider of pet healthcare services in the country

+ Business Challenge: Providing Wireless Services to 700+ free-standing veterinary hospitals

Wireless Site Survey and Post-Survey Remediation

WIRELESS SITE SURVEYS - Existing ePlus customer in need of local IT support across the country

- On-boarded as a Support Services customer, allows them to use ePlus dispatch services - Request for dispatch for Wireless Site Survey - ePlus provides support and heat map for remediation

REMEDIATION DISCOVERED ISSUES - Working with ePlus engineering to develop a solution

- Ordering of necessary equipment - Dispatch to implement solution

Page 7: Customer Deck - On-Demand & Deployment Services

ePlus. Where Technology Means More.® © 2016 ePlus inc. Confidential and Proprietary. © 2016 ePlus inc. Confidential and Proprietary.

Case Study: Government

+ State Government Agency

- Based in New England, provider of emergency communication services

+ Business Challenge: Ensuring Emergency Services Network stays operational 24/7

UPS Battery Installation and Replacement

DEPLOYMENT SERVICES

- Existing ePlus customer in need of local IT support across New England

- Scheduled rolling deployment for battery installations

- Hardware procurement through ePlus

- All resources meet state, local government screening requirements

- Deployment team picks up batteries at a centralized location

- Scheduled and managed installation

- Handled shipment returns to manufacturer for recycling

Page 8: Customer Deck - On-Demand & Deployment Services

ePlus. Where Technology Means More.® © 2016 ePlus inc. Confidential and Proprietary.

Why ePlus?

ePlus puts it all together

to deliver leading On-Demand Services…

+ High customer satisfaction rates

+ Industry-leading engineering expertise and support

+ Focused on business outcomes

Your trusted IT services arm now and for the future

© 2016 ePlus inc. Confidential and Proprietary.

Page 9: Customer Deck - On-Demand & Deployment Services

ePlus. Where Technology Means More.® © 2016 ePlus inc. Confidential and Proprietary.

For more information about leveraging ePlus On-Demand Services

to connect the dots between IT investment and business outcomes,

contact us today.

©2016 ePlus inc. All rights reserved. ePlus, the ePlus logo, and all referenced product names are trademarks or registered tr ademarks of ePlus inc. All other company names, product images and products mentioned herein are trademarks or registered trademarks of their respec tive companies.

www.eplus.com / 866.758.7662 Option 3 / [email protected]


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