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CUSTOMER EMPLOYEE REVENUE SATISFACTION PRODUCTIVITY -...

Date post: 28-Jul-2018
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© 2014 Pegasystems Inc. 2

EMPLOYEE PRODUCTIVITY

CUSTOMER SATISFACTION

REVENUE

© 2014 Pegasystems Inc. 3

OVERLY COMPLICATED SYSTEMS

DISJOINTED CUSTOMER EXPERIENCE

INABILITY TO ADAPT

EMPLOYEE PRODUCTIVITY

REVENUE

© 2014 Pegasystems Inc. 4

© 2014 Pegasystems Inc. 5

© 2014 Pegasystems Inc. 6

© 2014 Pegasystems Inc. 7

© 2014 Pegasystems Inc. 8

The Power to Engage

© 2014 Pegasystems Inc. 9

The Power to Engage

© 2014 Pegasystems Inc. 10

© 2014 Pegasystems Inc. 11

The “Un-Digital” Age?

© 2014 Pegasystems Inc. 12

The Power to Simplify

Thanks for calling, Ms. Connor. Your next payment is due August 15th. How else can I assist you today?

© 2014 Pegasystems Inc. 13

The Power to Simplify

© 2014 Pegasystems Inc. 14

© 2014 Pegasystems Inc. 15

The Power to Change

© 2014 Pegasystems Inc. 16

A Unified Solution

© 2014 Pegasystems Inc. 17

© 2014 Pegasystems Inc. 18

Reduce Customer Effort

Build Customer Value

Engage – Simplify – Change

© 2014 Pegasystems Inc. 19

Leadership for the Digital Enterprise • DECISIONING • CASE • MOBILE • CLOUD BUSINESS PROCESS • SOCIAL • INTEGRATION • ANALYTICS

#1 IN CASE MANAGEMENT

LEADER IN CRM

PEGA

PEGA PEGA

PEGA

LEADER IN Mobile Apps

© 2014 Pegasystems Inc. 20

Jeff Foley

Director, Product Marketing

Customer Service Solutions

[email protected]

linkedin.com/in/jjfoley

twitter.com/jjfoley

Visit Pega at Booth #2

© 2014 Pegasystems Inc. 21

BETTER BUSINESS SOFTWARE™

FOR THE

DIGITAL ENTERPRISE Build for Change®


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