CUSTOMERENGAGEMENTTHROUGHFIELD MOBILITY

NEXTSERVICE NATIVELY INTEGRATES INTO YOUR NEW OR EXISTING NETSUITE SOFTWARE

NextService leverages the power of the NetSuite development platform. We understand the core building blocks and can develop, deploy, bundle and manage our field service application seamlessly for customers.

SCHEDULE & DISPATCHIncrease �eld productivity by ensuring the right person is at the right job, at the right time.

WORK ORDER MANAGEMENTProactive management of your �eld team to co-ordinate, monitor and automate customer service requests.

CUSTOMER ENGAGEMENTDrive business e�ciency and growth with real-time job status and �eld resource location.

INVENTORY & RETURNSComplete inventory accountability from start to �nish across the service chain.

REPORTING & ANALYTICSActionable performance metrics to measure, track, benchmark and grow your service business.

FIELD MOBILITYMobile access on connected devices enables real-time collaboration of tasks, jobs, project status and parts management.

NextService is designed to manage mobile workforces for commercial, residential and industrial service industries. Whether asset or location-based service, NextService provides seamless billing, inventory management and customer visibility. Built on the world’s leading cloud business management platform, NetSuite.

• Solar Energy

• HVAC

• Plumbing & Electrical

• Public Safety

• Medical Equipment

• Manufacturing & Equipment

• IT Service Management

• Facilities Management

• Pool Service

• Healthcare Management

• Maintenance Services

• Data Networking

• Sanitation Services

• Security Services

• Inspection & Certification

ONE SYSTEM MANAGING YOUR ENTIRE WORK FORCE

CUSTOMERENGAGEMENT

LIFE-CYCLE MANAGEMENTSynchronising every customer touch point throughout your business.

CUSTOMER EXPERIENCEGive your customers a digitaland informed experience.

GETTING IT RIGHTRight person, right part, right place and right time.

CUSTOMER LOYALTYExceed customer demands and expectations.

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Drive business efficiency and growth with real-time job status, field resource location and two-way communication. NextService can be leveraged by any customer-centric organisation and exceed customer demands with effective service levels that drive customer loyalty.

WORK ORDERMANAGEMENT

Efficient management of your field team to co-ordinate, monitor and

automate customer service requests. NextService drives proactive field service management to maximise uptime and customer satisfaction.

PREVENTATIVE MAINTENANCEProactive and consistent service

levels decrease equipment downtime.

INSTALLATION & COMMISSIONINGInstallations with task driven work

order generation. Serial asset commissioning and on-site reporting.

INCREASED REVENUEHigher number of visits per day

increases new business opportunities and up-sells in the field.

MAXIMISE PRODUCTIVITYMatch field team utilisation to customer SLA commitments.

Inventory & Returns

Reporting & Analytics

Field Mobility

Work O

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Customer Engagem

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SCHEDULE& DISPATCHThe NextService scheduling board keeps track of your team and their status increasing productivity and efficiency. Customer service levels are improved along with first-time fix rates and real-time visual insights.

REAL TIME COMMUNICATIONEnabling fast response to rapidly changing circumstances.

MAINTENANCE TASK SCHEDULINGProactive maintenance schedules to ensure service levels are achieved.

GEOLOCATION OF FIELD STAFFReal time visualisation of your team for scheduling and managing your field workforce.

DRAG & DROPSimple and easy to use drag and drop scheduling to ensure the right person is at the right place, at the right time.

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FIELDMOBILITY

CUSTOM FORMS & CHECK LISTSCompliance and safety check-lists.

SIGNATURE & PHOTO CAPTUREJob verification and quality assurance.

INVENTORY & PARTS MANAGEMENTFull visibility of inventory location.

BILLING & INVOICINGManage time, labour and parts

to a customer invoice.

DEVICE AGNOSTIC & OFFLINEEmpower employees or contractors to use any mobile device or roll out

cost effective tablets.

Inventory & Returns

Reporting & Analytics

Field Mobility

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Schedule & Dispatch

Customer Engagem

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Mobile access on connected devices enables real-time collaboration of

tasks, jobs, project status and parts management. Work order dispatch

notifications, on-site completions and add-on service requests are communicated

instantly to and from the field.

AGILE& RAPIDDEPLOYMENT

NextService adopts productised domain knowledge, leading practices, KPI’s, reports, metrics and an agile approach to product implementation. The real benefits are faster time to value, increased business efficiency, flexibility, and greater customer engagement.

INITIATION

• Stakeholders• Milestones & timelines• Bundle deployment

PROVE

• System walk through• Phase one

configuration

CONFIRMATION

• User acceptance testing• Training

LAUNCH

• Data migration• System go-live• Hands on support

OPTIMIZATION

• Phase two configuration• Milestone meetings

REPORTING& ANALYTICS

AUTOMATED REPORTINGEngineer utilisation, contract leakage and problem identification.

VISUAL DASHBOARDSFirst time to fix, mean time to repair, KPI’s and SLA achievements.

360-DEGREE CUSTOMER VIEWUnified information from marketing, sales, financials, inventory and field service.

BUSINESS INTELLIGENCEMonitor operations, model changes and execute improvement.

Actionable performance metrics for customer engagement to measure, track, benchmark and grow your service business. Our service insights focus on service levels, resource utilisation, job and contract profitability and proactive asset maintenance scheduling.

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INVENTORY& RETURNS

END-TO-END PARTS MANAGEMENTInventory management and tracking from the warehouse to the field resource with trucks/vans.

OPTIMISING RETURNS FROM THE FIELDTracking and managing returns while managing the cost of logistics.

INVENTORY CONTROLReal-time view of inventory levels minimising leakage and write-downs.

MAINTENANCE TOOL KITSMaintenance and repair kit management and automatic parts replenishment.

Complete inventory accountability from start to finish across

the service chain. Seamless inventory management with full

visibility of part location from the warehouse to the field resource

ensures up-to-date, accurate and audited inventory levels thereby

minimising inventory leakage and write-downs.

Inventory & Returns

Reporting & Analytics

Field Mobility

Work O

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Schedule & Dispatch

Customer Engagem

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We operate as a collaborative team and ensure that we work closely with our clients for long term success. We are honest and believe in hard work and building lasting relationships.

At Next Technik we enjoy bringing our customers closer to their clients and we will go the extra mile to provide a service that we would like to experience ourselves.

“NextService is helping the Olympus service and warranty teams save incredible amounts

of time”

Jake LeeSnr Information Systems Analyst

“NextService has enabled the service arm of SprintQuip to work on the same

platform as the rest of the business, which has created efficiencies both in the field and within back office

administration.”

Stephen BasfordGeneral Manager of Systems and

Compliance

“The decision to go with NextService was easy. The biggest drawcard was that

NextService is built within the NetSuite platform”

Chris VatOperations Manager

“NextService has been a game changer for our service business. It has given us

the visibility and control to bring the next level of value and ease-of-use to both our

clients and our technicians.”

Christophe HascoetGeneral Manager

“NextService gives us instant information from the field which is crucially important

for Infracore because follow up works required through various SLAs now allows

us to achieve our timeframes and KPIs more efficiently.”

Mark Cooke Operations Centre Manager

“Having job history available on the mobile has meant technicians aren’t wasting time

triaging a problem. They can see what has been tried before and quickly move on to other possible resolutions. That’s

saved us a lot of time.”

Vicky Hollis Field Service Administration Manager

“NextService enabled us to achieve a 25-30% increase in the number of jobs

completed by each service person. Without NextService on board, we would not have achieved this goal”

Clint Irving Chief Software Architect

“Headland Machinery increased immediate utilisation and

efficiencies with NextService”

Richard KloeManaging Director

“NetSuite + NextService enabled us to connect all our data – financials, scheduling, cases,

service history – from anywhere, in real time.”

Marvin Roman Vice President (IT and Software)

OURCUSTOMERS

NETSUITE

Next Technik grew from the need to

enhance NetSuite in order improve

customer service levels and positively

affect the overall customer experience.

Our DNA is focused on customer

outcomes and we believe that improving

customer engagement will drive business

efficiency and growth.

As a software development company,

Next Technik builds field mobility solutions

which leverage the power of NetSuite

and enhance customer engagement.

Our solutions are scalable, customer

focused and utilise NetSuite’s cloud

infrastructure to deliver enterprise-class

data privacy, data management, security

and availability.

NEXTTECHNIK

Our strength comes from our agile

dedicated teams of brilliant minds who

are able to utilise the comprehensive

work-flows scripting, analytics and web

services to customise, extend, test and

build applications on NetSuite.

Our award-winning application,

“NextService” provides NetSuite

customers with a comprehensive field

service management solution. Built

for NetSuite, NextService focuses on

companies that are equipment and

labour-intensive organisations which

are measured by their ability to meet

customer and service level expectations.

“Our mission is to explore and extend our applications whilst keeping the customer at the centre of our business.”

Australia’s number one cloud

business software suite.

One unified business

management suite,

encompassing ERP/Financials,

CRM, and e-commerce for more

than 40,000 organisations.

Comprehensive functionality

with industry-specific support

for a broad range of industries

means NetSuite works the way

your business works.

Built from the ground up for the

cloud, NetSuite lowers costs and

reduces hassle for IT. One data

model spanning back office

financials to customer records,

to professional services.

info@nextservicesoftware.comCall (AU) 1300 60 44 22

Melbourne95 Highbury Road

Burwood Victoria 3125

Sydney23-25 Muriel Ave

Rydalmere NSW 2116

Texas400 Chisolm Place, Suite 310

Plano TX 75075

www.nextservicesoftware.com