Customer Returns

7/31/2019 Customer Returns

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RGL Consultancy aug. 2010 Customer Returns v0 www.rglconsultancy.nl

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Customer Returns

CONTENTS: Page

1) Introduction 2

2) Customizing settings 2

3) Master data settings 9

4) Process demonstration 11


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1) IntroductionWhen customers are not satisfied with the product they received, they may return these products.

This document details the steps to be taken to take the stock back into a HUM warehouse. First some of therelevant customizing and master data settings will be shown, then a demonstration of the process will be

given.

2) Customizing settings

Sales order Type:Standard SAP sales order type RE customer returns will be used.Its configuration is as follows:

Call up the customizing transaction as follows:

Menu Path IMG Sales and Distribution Sales Sales Documents SalesDocument Header Define Sales Document Types

Tr. code / Table VOV8 / TVAK

Click on button and fill in the sales area and sales document type.

Click on button

Select the line and then click on button


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Further we need to check if the sales area 1000/10/00 which is planned to be used is assigned to this salesorder type.


Menu Path IMG Sales and Distribution Sales Sales Documents Sales

Document HeaderAssign Sales Area To Sales Document Types

Assign sales order types permitted for sales areasTr. code / Table - / TVAKZ

Click on button and fill in the sales area and sales document type.

Click on button


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Delivery Type:Which delivery type is follow up document for sales order type RE?Call up the customizing transaction as follows:

Menu Path IMGLogistics ExecutionShippingCopying Control

Specify Copy Control for DeliveriesTr. code / Table VTLA / TVCPL

Click on button

Fill in the delivery and sales document type, then click on button

Select the line with LR and then click on button


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Details of delivery type LR.


Menu Path IMGLogistics ExecutionShippingDeliveriesDefineDelivery Types

Tr. code / Table 0VLK / TVLK

Select the line with LR and then click on button


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Billing Type:

Which billing type is follow up document of delivery type LR?


Menu Path IMG Sales and Distribution Billing Billing DocumentsMaintainCopying Control For Billing Documents Copying control: Delivery

document to billing document

Tr. code / Table VTFL / TVCPF

Click on button

Fill in the billing and delivery type, then click on button

However, as no copying requirements are defined on header level, no billing document can be created fromdelivery type LR.

Therefore we check if something has been defined for sales document RE to billing document RE.


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Menu Path IMG Sales and Distribution Billing Billing DocumentsMaintainCopying Control For Billing Documents Copying control: Sales document

to billing document

Tr. code / Table VTFA / TVCPF

Click on button

Fill in the billing and sales document type, then click on button

Select the line with RE and then click on button

We see that copy rule 001 is defined.

Details of billing type RE.Call up the customizing transaction as follows:

Menu Path IMG Sales and Distribution Sales Sales Documents Billing

Billing DocumentsDefine Billing TypesDefine Billing TypesTr. code / Table VOFA / TVFK


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Select the line with RE and then click on button


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3) Master data settingsOutput condition WMTA:

A WMTA output has been created to automatically create the Transfer Order(TO) for the return delivery.

Call up the transaction as follows:

Menu Path Logistics Logistics Execution Master Data Output Shipping

Outbound Deliveries Change

Transaction code VV22

Enter output type and then click on button

Then click on button

Click on button


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Click on button 3 times to leave this transaction.

Output condition RD00:

Created Billing output RD00 to enable the sending of a printed invoice to the customer.Call up following transaction:

Menu Path Logistics Sales and DistributionMaster Data Output BillingDocument Create

Transaction Code VV31

Enter output type and then click on button



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Enter partner function, medium and Date, then click on button

4) Process demonstration

Bin Status Report:Call up the transaction as follows:

Menu Path Logistics Logistics Execution Internal Whse Processes Bins and Stock Display Bin Status Report

Transaction Code LX03

The business case is that customer 2500 has returned 1 pallet of material QS6X20 which appeared to be ok

and needs to be taken back into unrestricted-use stock.

Create Return Sales Order:Call up following transaction:

Menu Path Logistics Sales and Distribution Sales Order CreateTransaction Code VA01


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Enter the order type RE and the sales area , then click on button

Click on button

Note that I have entered storage location 2000 as the receiving storage location. When the returned stock isposted it will have stock category R(returns), which will differentiate it from other stock.

Create Return delivery, Pack the Goods and Post Goods Receipt:Call up following transaction:

Menu Path Logistics Sales and Distribution Shipping and Transportation OutboundDelivery Create

Transaction Code VL01N


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Enter shipping point, selection date, sales order no. and delivery type then click on button

We need to pack the stock manually.

Click on button

Create a HU by entering a packing material, then click on button .


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Next go back by clicking on button

Click on button

Display the document flow of the delivery.Call up following transaction:

Menu Path Logistics Sales and Distribution Shipping and Transportation OutboundDelivery Display

Transaction Code VL03N

Enter delivery no., if not already defaulted.

Click on button


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Note the internal HU no. and the GD ret.del. returns document.

Display doc. 4900036632 to check the movement type.

Note that at this point no Accounting document has been created(see warning message below),

because only after inspection of the stock we will know how to value the goods.

With the Bin report (tx LX03) we check the stock situation after this goods receipt.

Check the line with stock category R and make a note of the HU 110005670000007418.


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Transfer Posting of Returns stock to unrestricted-use:

Suppose the stock is ok and can be made available to other customers. Than we need to create an

inbound delivery to take it into stock.Call up the transaction as follows:

Menu Path LogisticsMaterials Management Inventory Management Goods

Movement Goods Movement (MIGO)

Transaction Code MIGO

Enter the above data then hit the keyboard ENTER button.

Note the movement type proposed by the system which needs to be 453.

If everything is ok then click on button

This creates the following posting change delivery document.

Display the delivery in change mode.

Call up following transaction:

Menu Path Logistics Sales and Distribution Shipping and Transportation Outbound

Delivery ChangeTransaction Code VL02N


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Enter delivery no., if not already defaulted.

Click on button

As can be seen the TO has been created automatically and is also already confirmed.We now only have to post the Goods Issue.

Click on button and then on button

Now click on button (display document flow)

Display document 4900036633.

Position the cursor on its line and then click on button .



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Display TOCall up the transaction as follows:

Menu Path Logistics Logistics Execution Internal Whse Processes Stock Transfer

Display Transfer Order Single Document

Transaction Code LT21

Using the Putaway strategy, bin 03-01-04 was found in storage type 001, section 002.

Confirm TO(goods have been Putaway):Call up the transaction as follows:

Menu Path Logistics Logistics Execution Internal Whse Processes Stock Transfer

Confirm Transfer Order Single Document In One StepTransaction Code LT12

Click on button or hit the keyboard ENTER key.


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Finally we check the end situation in the warehouse with the Bin status report (tx LX03).

Create credit note:First remove billing block from sales order 60000132.

Click on button

Billing:Call up following transaction:

Menu Path Logistics Sales and DistributionBilling Billing Document CreateTransaction Code VF01


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Enter sales order no. then click on button or hit the keyboard ENTER key.

Click on button

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