Customer: Sample Customer Somewhere, OH United States ...

Customer: Sample Customer123 Elm StreetSomewhere, OHUnited States

Completion Date: Mar 29, 2013

Page 2 of 96

About MyITAssessmentMyITAssessment utilize advanced data collection engines as well as its patent pending UCEL (Unified Correlation Engine Logic) technology to identify key problems and opportunities for improvement in an IT environment. Once key concerns have been identified using concrete metrics, MyITAssessment "maps" these problems and opportunities to potential solutions.

Rarely is there only one solution to a problem or only one way to capture an opportunitiy for improvement. In addition, some solutions may solve multiple problems and provide for optimization across several opportunities. Time, cost and complexity are important factors to consider as you review the Solution Mapper results. MyITAssessment.com provides you with options, so that you can decide which solution(s) work best for your organization.

MyITAssessment.com serves hundreds of clients every year, in almost every business vertical. Most of these clients want to understand not only how they are performing, but how they compare to the broader IT community. To assist with this, MyITAssessment.com provides comparative analytics that help you understand how many of your IT peers have these same issues and opportunities.

What is a Sponsored Solution? Sponsored Solutions are solutions that are paid placement solutions. Vendors pay a fee to have their solutions displayed underneath issues and opportunities that they address. These are not recommendations from MyITAssessment.com. Instead they should be considered as potential options and discussion items as you work with your solution partner to determine what solutions work best for your organization. All sponsored solutions are clearly marked with a "Sponsored" tab.

How To Use This ReportMyITAssessment.com delivers maximum value when used as a catalyst for change within your IT environment. MyITAssessment.com analyzes issues and opportunities for improvement. MyITAssessment.com analysis also covers your IT "Fit" for specific initiatives, such as:

• VDI (Virtual Desktop Infrastructure)• Unified Communications• IP Video Conferencing• Compute Virtualization

Customers utilize MyITAssessment.com reports to assist in the preparation for change, as well as to gather Business Intelligence about their own IT environment so that they can effectively plan for the future.

The MyITAssessment.com Solution Arc (pictured above) is a visualization of the most effective methodology for processing the results contained in this report.

Page 3 of 96

IT Score

Overall Technology Score

76.6

Your score is in the 55.1 percentile

Infrastructure Score

77.0

Your score is in the 66 percentile

Server Score

75.3

Your score is in the 24.2 percentile

NOTE: The technology scores above are based on a 100 point scale.

The Technology Score is based on thousands of data points from each technology and focus area. Below is a chart that outlines the general weighted factors that comprise the scores above.

Within each technology focus seen in the chart below there are additional weighted factors based on the severity or importance of various data sets. By doing this a comprehensive analysis of the overall state of the IT environment can be made and easily compared.

The scores above also contain the relative percentile ranking against all other assessments performed to provide a solid comparison as to how your IT ranks against others. These comparative analytics are based on thousands of assessments performed each year from all verticals and size.

Page 4 of 96

Summary of Results

Analytic Check Summary

The following are the results of the Solution Mapper Analytic Checks. Below are the total number of failed checks broken out by technology area.

Technology # Failed

Network: 14Server: 12UC: 3

Total: 29

Top SolutionsTop 3 of 15 Potential Solutions

Service Solution

Vendor Subcategory Approximate Cost Solution

Partner General Contact Provider

General Partner Services can resolve many smaller issues regarding configuration, capacity, and performanceLearn about the problems this solution can solve

27 Problem(s) Resolved by Solution

Product Solution


Cisco Server Contact Provider UCS C

Reduce total cost of ownership (TCO) and increase business agility with Cisco UCS C-Series Rack-Mount Servers, which: Extend Unified Computing innovations and benefits to rack-mount servers Offer an entry point to unified computing Increase customer choice with unique benefits in a familiar rack-mount package Each product addresses varying workload challenges through a balance of processing, memory, I/O, and internal storage resources. The Cisco UCS C460 M1 is a 4-socket, 4 rack unit (RU) rack-mount server for compute-intensive, enterprise-critical stand-alone applications and virtualized workloads. The Cisco UCS C460 M2, a 4-socket, 4 RU rack-mount server for data-demanding applications; enterprise-critical, stand-alone software; and virtualized workloads The Cisco UCS C260 M2, one of the industry's highest-density, most expandable, 2-socket, 2 RU servers The Cisco UCS C250 M1 and Cisco UCS C250 M2, a 2-socket, 2 RU server that features Cisco Extended Memory Technology which increases performance and capacity The Cisco UCS C210 M1 and Cisco UCS C210 M2, 2-socket, 2 RU servers that offer up to 16 internal disk drives for up to 8 terabytes (TB) of storage The Cisco UCS C200 M1 and Cisco UCS C200 M2, 2-socket, 1 RU servers that balance simplicity, performance, and density for production-level virtualization, web infrastructure, standalone applications, and other mainstream data center workloads.Learn about the problems this solution can solve


https://www.riscnetworks.com/solutions/solution_redirect.cfm?assessmentid=264&solutionid=10&url=http://www.cisco.com


https://www.riscnetworks.com/solutions/solution_redirect.cfm?assessmentid=264&solutionid=10&url=http://www.cisco.com/en/US/products/ps10493/index.html




Page 5 of 96

Product Solution


Cisco UC Contact Provider CUPS

Enhance Productivity and Borderless Collaboration Cisco Unified Presence - powered by Jabber XMPP - is a standards-based enterprise platform that brings people together in and across organizations in the most effective way. This open and extensible platform facilitates the highly secure exchange of availability and instant messaging (IM) information between Cisco Unified Communications and other applications. With this integral component of the Cisco Unified Communications system, you can: Facilitate faster decision making and enhance productivity using presence awareness. View the availability of your colleagues - based on their desktop, mobile, telephony, and calendar information - to reduce communications delays. See the availability of partners and customers in other organizations and exchange instant messages with them. No more phone tag or emails with your closest business contacts in other organizations. Simultaneously support Cisco Unified Communications and standards-based XMMP clients with this dual-protocol platform that natively supports both SIP/SIMPLE and XMMP on a single appliance. Speed up your business processes by providing availability information in existing web and business applications. Improve first-call resolution and customer satisfaction with presence-enable customer care. Benefit from enhanced enterprise IM capabilities such as group chat, persistent chat, IM logging, and IM history to meet compliance and other business requirements.Learn about the problems this solution can solve








Page 6 of 96

List of Analytic Checks

Category: Network

Analytics Check / Key Question Focus Category Status

Spanning Tree Block Wrong Optimization Architecture

Network Oversubscription Performance Architecture

High CPU Utilization Performance CPU

Critical Uplinks with Errors Performance Packet Loss

Router Interfaces with Errors Performance Packet Loss

Shared Uplinks with Errors Performance Packet Loss

Critical Uplinks with Discards Performance Packet Loss

Router Interfaces with Discards Performance Packet Loss

Shared Uplinks with Discards Performance Packet Loss

Device Buffer Failures Performance Packet Loss

Overutilization Performance Traffic

Network Device Lifecycle Reliability Lifecycle

Network Device Lifecycle II Reliability Lifecycle

Network Software Consistency Scalability Management

Spanning Tree Block 10GB Optimization Architecture

Routing Protocol Reliability Architecture

IP Subnet Exhaustion Scalability Architecture

Public IP Use Scalability Architecture

PSIRT Devices in Network Security Managment

=Problem Identified =Opportunity Check =Check Passed =No Data to Check

Page 7 of 96

Category: Server


Potential Virtualization Optimization Virtualization

High CPU Utilization Performance CPU

High Memory Utilization Performance Memory

Server Links with Errors Performance Packet Loss

Server Links with Discards Performance Packet Loss

Hypervisor CPU Oversubscription Performance Virtualization

Hypervisor Memory Oversubscription Performance Virtualization

Hypervisor CPU VM Swap Performance Virtualization

Hypervisor Disk Command Aborts Performance Virtualization

High I/O Latency on Shared Storage Performance Virtualization

Backup Failures Reliability Application


Logical Disk Exhaustion Scalability System

Disk Latency Performance Disk

Hypervisor Memory Oversubscription Performance Virtualization

Virtual Switch Input Packet Loss Performance Virtualization

Virtual Switch Output Packet Loss Performance Virtualization


Server Reboots Reliability System


Page 8 of 96

Category: UC


Too Many IM/Chat Applications Optimization Deployment

Shared Lines vs. Presence Optimization Voice Support

CallManager End of Support Reliability Cisco CallManager

CallManager Upgrades Available Reliability Cisco CallManager

Abandoned / Dropped Calls Scalability Design

HD Video Conferencing (1080p Good) Scalability Video Support

HD Video Conferencing (720p Good) Scalability Video Support

Hunt List vs. Contact Agent Optimization Design

Video Devices Deployed Optimization Video Use

Potential G.711 Calls Supported Scalability Voice Support

Potential G.729a Calls Supported Scalability Voice Support


Page 9 of 96

Check: Are there any links that should be Etherchannels that are actually blocking?

Return to Check List

Instances of

this issue

4View Supporting Data

Percentof Peersw/ Issue

33%

Understand This Check

Potential Solutions

Service Solution



Solution ApplicationYour solution partner can adjust your configuration to bond these interfaces for all vlans and allow you to gain full access to your capacity.Learn what other problems this solution can solve

Product Solution


Cisco Network Contact Provider Nexus-7K

Solution ApplicationFabric Path from Cisco (available in Nexus 7000 switches) eliminates the need for spanning tree by providing a flat, optimized layer 2 network that scales to very large bandwidth.Learn what other problems this solution can solve

Product Solution


Cisco Network Contact Provider Cat-6K Sup 720-10G VSS

Solution ApplicationCisco VSS (available on Catalyst 6500) allows you to treat two physical switches as one virtual switch, thus eliminating spanning tree blocking from redundant paths.Learn what other problems this solution can solve

https://www.riscnetworks.com/solutions/solution_redirect.cfm?assessmentid=264&solutionid=12&problemid=41&url=http://www.cisco.com


https://www.riscnetworks.com/solutions/solution_redirect.cfm?assessmentid=264&solutionid=12&problemid=41&url=http://www.cisco.com/en/US/prod/collateral/switches/ps9441/ps9402/white_paper_c11-605488.html






https://www.riscnetworks.com/solutions/solution_redirect.cfm?assessmentid=264&solutionid=13&problemid=41&url=http://www.cisco.com/en/US/prod/collateral/switches/ps5718/ps9336/product_data_sheet0900aecd806ed759.html




Page 10 of 96

Check: Do you have physical servers that would be good candidates for virtualization?


Instances of

this issue



94%


Potential Solutions

Service Solution



Solution ApplicationYour Solution Partner can assist you in identifying, sizing, and deploying a virtualization technology (VMware, Hyper-V, Xen, etc) that works well for your environment.Learn what other problems this solution can solve

Product Solution


VMware Virtualization Contact Provider ESXi

Solution ApplicationVMware Hypervisor (ESXi) allows you to consolidate many underutilized physical servers onto a single, virtual platform.Learn what other problems this solution can solve

Product Solution



Solution ApplicationCisco UCS Servers can provide a scaleable platform for virtualization platforms.Learn what other problems this solution can solve

https://www.riscnetworks.com/solutions/solution_redirect.cfm?assessmentid=264&solutionid=14&problemid=55&url=http://www.vmware.com

https://www.riscnetworks.com/solutions/solution_redirect.cfm?assessmentid=264&solutionid=14&problemid=55&url=http://www.vmware.com

https://www.riscnetworks.com/solutions/solution_redirect.cfm?assessmentid=264&solutionid=14&problemid=55&url=http://www.vmware.com/products/vsphere/mid-size-and-enterprise-business/overview.html






https://www.riscnetworks.com/solutions/solution_redirect.cfm?assessmentid=264&solutionid=10&problemid=55&url=http://www.cisco.com/en/US/products/ps10493/index.html




Page 11 of 96

Check: Are there more than 2 IM / Chat clients deployed? Return to Check List

Instances of

this issue



61%


Potential Solutions

Service Solution



Solution ApplicationYour solution partner can assist in creating a plan to standardize on IM/Chat software or eliminating it altogether.Learn what other problems this solution can solve

Product Solution


Cisco UC Contact Provider CUPC

Solution ApplicationCUPC and CUPS provide advanced IM/Chat/Presence and video capabilities with secure communication.Learn what other problems this solution can solve

Product Solution



Solution ApplicationCisco Unified Presence Server allows you to use Cisco Unified Personal Communicator as a unified desktop client for IM, Video, and Voice.Learn what other problems this solution can solve













Page 12 of 96

Check: Do you have an opportunity to use Presence instead of busy lamp fields and shared lines to communicate status?


Instances of

this issue



95%


Potential Solutions

Service Solution



Solution ApplicationYour Solution Partner can help you optimize your use of UC features to reduce the complexity of your configuration.Learn what other problems this solution can solve

Product Solution



Solution ApplicationCisco Unified Presence Server allows you to see the status of other users, without needing to have an appearance of their line on your phone.Learn what other problems this solution can solve







Page 13 of 96

Check: Are there line cards and/or network switches that are oversubscribed and causing performance problems?


Instances of

this issue



35%


Potential Solutions

Product Solution


Cisco Network Contact Provider 67XX and 47XX Line Cards

Solution ApplicationReplace oversubscribed Line Cards with Line Rate cards for better performanceLearn what other problems this solution can solve



https://www.riscnetworks.com/solutions/solution_redirect.cfm?assessmentid=264&solutionid=2&problemid=37&url=http://www.cisco.com/en/US/products/ps10902/Products_Sub_Category_Home.html#~pro-drawer




Page 14 of 96

Check: Do you have Network Devices with 95th Percentile CPU Utilization in excess of 80%?


Instances of

this issue



16%


Read More Online

Potential Solutions

http://www.cisco.com/en/US/products/hw/routers/ps133/products_tech_note09186a00800a70f2.shtml




Page 15 of 96

Check: Do you have infrastructure uplinks that experience packet loss due to interface errors?


Instances of

this issue



64%


Potential Solutions

Service Solution



Solution ApplicationUplinks with Errors are likely Duplex Mismatches or faulty cabling. Your solution partner can help you resolve these.Learn what other problems this solution can solve

Page 16 of 96

Check: Do you have Router interfaces that experience packet loss due to interface errors?


Instances of

this issue



62%


Potential Solutions

Service Solution



Solution ApplicationRouter Ethernet links with Errors are likely Duplex Mismatches or faulty cabling. Serial errors can be caused by clocking mismatches on WAN interfaces, and also by faulty telecom handoffs (smartjacks). Your solution partner can help you resolve these.Learn what other problems this solution can solve

Page 17 of 96

Check: Do you have shared uplinks that experience packet loss due to interface errors?


Instances of

this issue



69%


Potential Solutions

Service Solution



Solution ApplicationShared Uplinks with Errors are likely Duplex Mismatches or faulty cabling. Your solution partner can help you resolve these.Learn what other problems this solution can solve

Page 18 of 96

Check: Do you have infrastructure uplinks that are dropping packets due to resource constraints or misconfiguration?


Instances of

this issue



73%


Potential Solutions

Service Solution



Solution ApplicationDiscards on uplinks can be caused by VLAN mismatches, oversubscription, and overutilization. Your solution partner can help you resolve these.Learn what other problems this solution can solve

Page 19 of 96

Check: Do you have Router interfaces that are dropping packets due to resource constraints or misconfiguration?


Instances of

this issue



62%


Potential Solutions

Service Solution



Solution ApplicationDiscards on router interfaces can be caused by VLAN mismatches, oversubscription, and overutilization. Your solution partner can help you resolve these.Learn what other problems this solution can solve

Page 20 of 96

Check: Do you have Shared uplinks that are dropping packets due to resource constraints or misconfiguration?


Instances of

this issue



75%


Potential Solutions

Service Solution



Solution ApplicationDiscards on shared uplinks can be caused by VLAN mismatches, oversubscription, and overutilization. Your solution partner can help you resolve these.Learn what other problems this solution can solve

Page 21 of 96

Check: Do you have devices dropping packets due to buffer Failures or No-Memory?


Instances of

this issue



55%


Read More Online

Potential Solutions

Service Solution


Partner Network Configuration Contact Provider

Solution ApplicationBuffer Failures and No-Memory events typically result from high traffic bursts or excessive traffic loads. Your solution partner can assist with 'tuning' the buffers on these devices.Learn what other problems this solution can solve

http://www.cisco.com/en/US/products/hw/modules/ps2643/products_tech_note09186a0080093fc5.shtml




Page 22 of 96

Check: Do you have interfaces that show drops with corresponding utilization?


Instances of

this issue



73%


Potential Solutions

Service Solution



Solution ApplicationYour solution partner can assist with design changes or hardware replacement to alleviate packet loss due to overutilization of critical interfaces.Learn what other problems this solution can solve

Product Solution


Cisco WAN Optimization Contact Provider Cisco WAAS

Solution ApplicationIf your packet loss is due to overutilization, Cisco WAAS can provide data compression, application acceleration, and local file caching in order to reduce the amount of bandwidth required for your critical applications.Learn what other problems this solution can solve



https://www.riscnetworks.com/solutions/solution_redirect.cfm?assessmentid=264&solutionid=25&problemid=38&url=http://www.cisco.com/en/US/products/ps5680/Products_Sub_Category_Home.html




Page 23 of 96

Check: Do you have Servers with 95th Percentile CPU Utilization in excess of 90%?


Instances of

this issue



52%


Potential Solutions

Page 24 of 96

Check: Do you have Servers with 95th Percentile Memory Utilization in excess of 90%?


Instances of

this issue



85%


Potential Solutions

Page 25 of 96

Check: Do you have interfaces connected to Windows Servers that experience packet loss due to interface errors?


Instances of

this issue



25%


Potential Solutions

Service Solution



Solution ApplicationServer links with Errors are likely Duplex Mismatches or faulty cabling. Your solution partner can help you resolve these.Learn what other problems this solution can solve

Page 26 of 96

Check: Do you haveinterfaces connected to Windows Servers that are dropping packets due to resource constraints or misconfiguration?


Instances of

this issue



44%


Potential Solutions

Service Solution



Solution ApplicationDiscards on Server links can be caused by VLAN mismatches, oversubscription, and overutilization. Your solution partner can help you resolve these.Learn what other problems this solution can solve

Page 27 of 96

Check: Is your VMware Hypervisor CPU oversubscribed? VMware recommends less than 5% CPU Ready time for all VMs.


Instances of

this issue



39%


Read More Online

Potential Solutions

Service Solution



Solution ApplicationYour solution partner can use data in this report to identify heavy CPU resource users and distribute them across multiple hypervisors.Learn what other problems this solution can solve

Product Solution



Solution ApplicationCisco UCS Servers can provide a scaleable platform for virtualization platforms.Learn what other problems this solution can solve

http://kb.vmware.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=2001003&sliceId=1&docTypeID=DT_KB_1_1&dialogID=289510225&stateId=1%200%20289514035










Page 28 of 96

Check: Do you have VMs suffering from performance problems caused by Memory Swaping to disk?


Instances of

this issue



72%


Read More Online

Potential Solutions

Service Solution



Solution ApplicationSwap back of memory can be a result of improper memory allocation. Your solution partner can help to determine if configuration changes alone can resolve this performance constraint.Learn what other problems this solution can solve

http://communities.vmware.com/servlet/JiveServlet/downloadBody/14905-102-2-17952/vsphere41-performance-troubleshooting.pdf




Page 29 of 96

Check: Do you have VMware hosts or guests with aborted storage commands?


Instances of

this issue



37%


Read More Online

Potential Solutions

Product Solution


NetApp Storage Contact Provider FAS6200

Solution ApplicationThe NetApp FAS6200 series storage provides large enterprise class storage solutions eliminating severe constraints such as storage command failures.Learn what other problems this solution can solve





https://www.riscnetworks.com/solutions/solution_redirect.cfm?assessmentid=264&solutionid=39&problemid=87&url=http://www.netapp.com


https://www.riscnetworks.com/solutions/solution_redirect.cfm?assessmentid=264&solutionid=39&problemid=87&url=http://www.netapp.com/us/products/storage-systems/fas6200/




Page 30 of 96

Check: Do you have Read or Write latency to a shared datastores? Return to Check List

Instances of

this issue



79%


Read More Online

Potential Solutions

Service Solution



Solution ApplicationIf the storage latency is isolated to a small number of datastores it might be possible to adjust storage usage to alleviate the latency constraints. Your solution partner can assist with this evaluation.Learn what other problems this solution can solve





Page 31 of 96

Check: Do you have End of Support Devices in your network? Return to Check List

Instances of

this issue



54%


Potential Solutions

Service Solution



Solution ApplicationYour solution partner can assist in determining the proper upgrade path for End of Support devices in your environment. Like for like upgrades are not always the most effective solution, so work with your solution partner to determine your current needs and how they may have changed.Learn what other problems this solution can solve

Page 32 of 96

Check: Do you have EoS devices that hold servers? Return to Check List

Instances of

this issue



20%


Potential Solutions

Service Solution



Solution ApplicationServers should immediately be relocated to non-End of Support devices.Learn what other problems this solution can solve

Page 33 of 96

Check: Do you have backup job failures that need to be reconfigured? Return to Check List

Instances of

this issue



23%


Potential Solutions

Service Solution



Solution ApplicationYour solution partner can work with you to identify the root cause of your backup failures and implement a solution.Learn what other problems this solution can solve

Page 34 of 96

Check: Do you have backup failures due to media failures? Return to Check List

Instances of

this issue



29%


Potential Solutions

Service Solution



Solution ApplicationYour solution partner can replace malfunctioning backup media.Learn what other problems this solution can solve

Page 35 of 96

Check: Is your Cisco Callmanager Version End of Support or approaching EoS?


Instances of

this issue



43%


Potential Solutions

Product Solution


Cisco UC Contact Provider CUCM

Solution ApplicationCisco Unified Communications Manager version 8.6 is an enterprise class voice and video communications platform.Learn what other problems this solution can solve



https://www.riscnetworks.com/solutions/solution_redirect.cfm?assessmentid=264&solutionid=23&problemid=69&url=http://www.cisco.com/en/US/products/sw/voicesw/ps556/index.html




Page 36 of 96

Check: Are there upgrades available for your CUCM which add additional Features?


Instances of

this issue



61%


Potential Solutions

Service Solution



Solution ApplicationYour Solution Partner can help you optimize your use of UC features to reduce the complexity of your configuration.Learn what other problems this solution can solve

Product Solution



Solution ApplicationCisco Unified Communications Manager version 8.6 is an enterprise class voice and video communications platform.Learn what other problems this solution can solve







Page 37 of 96

Check: Do you have the same IOS on all Network devices that have the same major family model?


Instances of

this issue



76%


Potential Solutions

Service Solution



Solution ApplicationYour Network partner can assist by helping you select a standard software image for each platform and then deploying that image to non-compliant devicesLearn what other problems this solution can solve

Page 38 of 96

Check: Do you have Windows disks that are running out of space (i.e. > 90% utilized)?


Instances of

this issue



85%


Potential Solutions

Service Solution



Solution ApplicationYour solution partner can advise you on freeing up additional storage space on your Windows Servers.Learn what other problems this solution can solve

Product Solution



Solution ApplicationNetApp solutions allow continued expansion of storage capacity to meet the needs of your infrastructure.Learn what other problems this solution can solve







Page 39 of 96

Check: Are there Hunt / Route Lists with abandonded calls? Return to Check List

Instances of

this issue



85%


Potential Solutions

Service Solution



Solution ApplicationYour Solution Partner can help you evaluate the types of calls that your Hunt/Route lists are abandoning. Abandoned calls are calls that are not answered, and could be customers.Learn what other problems this solution can solve

Product Solution


Cisco UC Contact Provider Cisco UCCX

Solution ApplicationContact Center applications from Cisco can help to efficiently handle inbound call distribution while allowing for features such as priority call routing and advanced queueing.Learn what other problems this solution can solve



https://www.riscnetworks.com/solutions/solution_redirect.cfm?assessmentid=264&solutionid=3&problemid=52&url=http://www.cisco.com/en/US/products/sw/custcosw/ps1846/index.html




Page 40 of 96

Check: What number of interfaces will NOT support 1 1080p HD Video Conference (3 Mbps Max)?


Instances of

this issue



69%


Read More Online

Potential Solutions

Service Solution



Solution ApplicationYour Solution Partner can assist you in evaluating your business processes to determine if business video would help you reduce costs and improve collaboration. You will need to do diagnostic testing before deploying. See the check details for more information.Learn what other problems this solution can solve

Product Solution


Cisco UC Contact Provider Cisco CTS

Solution ApplicationTo deliver an immersive collaborative environment with an in person experience, the Cisco TelePresence System 3010 allows 6 people to connect with up to 48 locations. The Cisco TelePresence System 3010 is ideal for customer engagements with small or large groups, supply-chain optimizations, press and media briefings, or regular team meetings.Learn what other problems this solution can solve

http://www.cisco.com/en/US/docs/solutions/Enterprise/Video/tpover.html#wp1043654










Page 41 of 96

Check: What number of interfaces will NOT support 1 720p HD Video Conference (1 Mbps Max)?


Instances of

this issue



65%


Read More Online

Potential Solutions

Service Solution



Solution ApplicationYour Solution Partner can assist you in evaluating your business processes to determine if business video would help you reduce costs and improve collaboration. You will need to do diagnostic testing before deploying. See the check details for more information.Learn what other problems this solution can solve

Product Solution



Solution ApplicationBring the power of Cisco TelePresence to multipurpose conference rooms. The Cisco TelePresence System 1300 Series has a simplified, elegant design, and one screen and three cameras. This system can support meetings with up to six people in a regular conference room. In Cisco TelePresence calls: All meeting participants are life-size on the screen Participation is easy with automatic voice-activated switching Built-in lighting produces high-quality, natural-looking video by eliminating facial shadowsLearn what other problems this solution can solve











Page 42 of 96

Check: Do you have any 10GB Ethernet ports that are blocking? Return to Check List

Instances of

this issue

0


14%


This check passed without issue.

Page 43 of 96

Check: Are there hunt lists configured (that take calls) but no contact center? Return to Check List

Instances of

this issue

0


36%



Page 44 of 96

Check: Are there existing Video Conferencing devices deployed in your environment?


Instances of

this issue



37%



Page 45 of 96

Check: Do you have physical disks that show 95th Percentile Disk latency > 40 ms?


Instances of

this issue

0


22%



Page 46 of 96

Check: Do you have VMware Servers with performance degradation due to Memory Swap In / Swap Out?


Instances of

this issue



50%


Read More Online

Potential Solutions

Service Solution



Solution ApplicationMinor to moderate memory oversubscription can be resolved through resource reservation adjustments. Your solution partner can help with these adjustments.Learn what other problems this solution can solve






Page 47 of 96

Check: Do you have receive packet loss occuring on virtual switchports? Return to Check List

Instances of

this issue

0


14%


Read More Online






Page 48 of 96

Check: Do you have transmit packet loss occuring on virtual switchports? Return to Check List

Instances of

this issue

0


1%


Read More Online






Page 49 of 96

Check: Do you have a mix of routing protocols (OSPF, Static, RIP, EIGRP, BGP)?


Instances of

this issue

0


17%



Page 50 of 96

Check: Do you have backup failures in your environment for low disk space?


Instances of

this issue

0


1%



Page 51 of 96

Check: Are any servers rebooting unexpectedly? Return to Check List

Instances of

this issue

0


16%


Read More Online


http://support.microsoft.com/search/default.aspx?mode=r&spid=global&catalog=LCID%3d1033&ast=25%2c28%2c29%2c30%2c31%2c33&res=10&query=unexpected%20shutdown




Page 52 of 96

Check: Do you have ranges that show more than 80% utilized for IP space? Return to Check List

Instances of

this issue

0


0%



Page 53 of 96

Check: Are you utilizing public Ips in your environment? Return to Check List

Instances of

this issue

0


56%



Page 54 of 96

Check: How many G.711 VoIP Calls can your network support, with properly deployed QoS, before you begin to punish other traffic?


Instances of

this issue



37%



Page 55 of 96

Check: How many G.729 VoIP Calls can your network support, with properly deployed QoS, before you begin to punish other traffic?


Instances of

this issue



37%



Page 56 of 96

Check: Are there open PSIRTs on any devices you have? Return to Check List

Instances of

this issue

0


44%



Page 57 of 96

All Potential Solutions Return to Check List

General Solution



General Partner Services can resolve many smaller issues regarding configuration, capacity, and performance


Analytic Check(s) Solved:

Do you have backup job failures that need to be reconfigured?

Do you have backup failures due to media failures?

Do you have Windows disks that are running out of space (i.e. > 90% utilized)?

Do you have interfaces that show drops with corresponding utilization?

Are there any links that should be Etherchannels that are actually blocking?

Do you have End of Support Devices in your network?

Do you have EoS devices that hold servers?

Are there more than 2 IM / Chat clients deployed?

Are there Hunt / Route Lists with abandonded calls?

Do you have the same IOS on all Network devices that have the same major family model?

Do you have physical servers that would be good candidates for virtualization?

Is your VMware Hypervisor CPU oversubscribed? VMware recommends less than 5% CPU Ready time for all VMs.

What number of interfaces will NOT support 1 1080p HD Video Conference (3 Mbps Max)?


Are there upgrades available for your CUCM which add additional Features?

Do you have an opportunity to use Presence instead of busy lamp fields and shared lines to communicate status?

Do you have infrastructure uplinks that experience packet loss due to interface errors?

Do you have interfaces connected to Windows Servers that experience packet loss due to interface errors?

Do you have Router interfaces that experience packet loss due to interface errors?

Do you have shared uplinks that experience packet loss due to interface errors?

Do you have infrastructure uplinks that are dropping packets due to resource constraints or misconfiguration?

Do you haveinterfaces connected to Windows Servers that are dropping packets due to resource constraints or misconfiguration?

Do you have Router interfaces that are dropping packets due to resource constraints or misconfiguration?

Do you have Shared uplinks that are dropping packets due to resource constraints or misconfiguration?

Do you have VMware Servers with performance degradation due to Memory Swap In / Swap Out?

Do you have VMs suffering from performance problems caused by Memory Swaping to disk?

Do you have Read or Write latency to a shared datastores?

Product Solution



Reduce total cost of ownership (TCO) and increase business agility with Cisco UCS C-Series Rack-Mount Servers,







Page 58 of 96


which: Extend Unified Computing innovations and benefits to rack-mount servers Offer an entry point to unified computing Increase customer choice with unique benefits in a familiar rack-mount package Each product addresses varying workload challenges through a balance of processing, memory, I/O, and internal storage resources. The Cisco UCS C460 M1 is a 4-socket, 4 rack unit (RU) rack-mount server for compute-intensive, enterprise-critical stand-alone applications and virtualized workloads. The Cisco UCS C460 M2, a 4-socket, 4 RU rack-mount server for data-demanding applications; enterprise-critical, stand-alone software; and virtualized workloads The Cisco UCS C260 M2, one of the industry's highest-density, most expandable, 2-socket, 2 RU servers The Cisco UCS C250 M1 and Cisco UCS C250 M2, a 2-socket, 2 RU server that features Cisco Extended Memory Technology which increases performance and capacity The Cisco UCS C210 M1 and Cisco UCS C210 M2, 2-socket, 2 RU servers that offer up to 16 internal disk drives for up to 8 terabytes (TB) of storage The Cisco UCS C200 M1 and Cisco UCS C200 M2, 2-socket, 1 RU servers that balance simplicity, performance, and density for production-level virtualization, web infrastructure, standalone applications, and other mainstream data center workloads.




Is your VMware Hypervisor CPU oversubscribed? VMware recommends less than 5% CPU Ready time for all VMs.

Product Solution



Enhance Productivity and Borderless Collaboration Cisco Unified Presence - powered by Jabber XMPP - is a standards-based enterprise platform that brings people together in and across organizations in the most effective way. This open and extensible platform facilitates the highly secure exchange of availability and instant messaging (IM) information between Cisco Unified Communications and other applications. With this integral component of the Cisco Unified Communications system, you can: Facilitate faster decision making and enhance productivity using presence awareness. View the availability of your colleagues - based on their desktop, mobile, telephony, and calendar information - to reduce communications delays. See the availability of partners and customers in other organizations and exchange instant messages with them. No more phone tag or emails with your closest business contacts in other organizations. Simultaneously support Cisco Unified Communications and standards-based XMMP clients with this dual-protocol platform that natively supports both SIP/SIMPLE and XMMP on a single appliance. Speed up your business processes by providing availability information in existing web and business applications. Improve first-call resolution and customer satisfaction with presence-enable customer care. Benefit from enhanced enterprise IM capabilities such as group chat, persistent chat, IM logging, and IM history to meet compliance and other business requirements.




Do you have an opportunity to use Presence instead of busy lamp fields and shared lines to communicate status?

Product Solution



With Cisco Unified Communications Manager, you get an enterprise-class IP communications processing system for up to 40,000 users, and even 80,000 users with a "mega cluster." In addition to traditional telephony features, it provides advanced capabilities, such as video, mobility, presence, preference, and full-featured conferencing services. This powerful call processing solution can help: Extend video capabilities to your employees through a single, unified communications infrastructure from the desktop to TelePresence rooms. Simplify voice systems with unified communications to cut costs and dramatically streamline provisioning and maintenance. Build productivity with comprehensive unified communications to help workers communicate and work more effectively. Enable mobility with embedded unified mobility software capabilities to keep workers productive wherever they are, with any content type, on any device, providing a rich and consistent experience. Improve collaboration: Click to begin an IM session, initiate a phone call, or easily start a video-conferencing call. Improve flexibility with a choice of deployment models: public cloud, private cloud, on-premises, remote, or hybrid. Cisco Unified Communications Manager creates a unified workspace that supports a full range of communications features and applications. This solution is highly: Scalable:









https://www.riscnetworks.com/solutions/solution_redirect.cfm?assessmentid=264&solutionid=23&url=http://www.cisco.com/en/US/products/sw/voicesw/ps556/index.html




Page 59 of 96


Support up to 40,000 users with each Cisco Unified Communications Manager cluster. Distributable: Get scalability, redundancy, and load balancing. Available: Maintain business continuity and collaboration with a high-availability foundation for server redundancy.



Is your Cisco Callmanager Version End of Support or approaching EoS?

Are there upgrades available for your CUCM which add additional Features?

Product Solution



Telepresence Puts People at the Center of Collaboration Cisco TelePresence places people at the center of the collaboration and video experience, empowering them to work together in new ways to transform business, accelerate innovation, and do more with less. It's next-generation video conferencing, where everyone, everywhere can be face-to-face and more effective through the most natural and lifelike communications experience available.





Product Solution


Cisco Network Contact Provider 67XX and 47XX Line Cards

Catalyst 67XX and 47XX Line Cards offer Line Rate 10/100/1000 for Chassis based Switches with High Port Density Needs



Are there line cards and/or network switches that are oversubscribed and causing performance problems?

Product Solution


Cisco UC Contact Provider Cisco UCCX

Replace Hunt Lists with Contact Center software that allows better call treatment



Are there Hunt / Route Lists with abandonded calls?

Product Solution


Cisco Network Contact Provider Nexus-7K

Cisco FabricPath: An NX-OS Innovation FabricPath is a set of capabilities within the NX-OS software that combines the "plug and play" simplicity of Ethernet with the reliability and scalability of Layer 3 routing. Using FabricPath you can build highly scalable Layer 2 multipath networks without Spanning Tree Protocol. Such networks are particularly suitable for large virtualization deployments, private clouds, and high-performance computing (HPC) environments.










https://www.riscnetworks.com/solutions/solution_redirect.cfm?assessmentid=264&solutionid=2&url=http://www.cisco.com/en/US/products/ps10902/Products_Sub_Category_Home.html#~pro-drawer






https://www.riscnetworks.com/solutions/solution_redirect.cfm?assessmentid=264&solutionid=3&url=http://www.cisco.com/en/US/products/sw/custcosw/ps1846/index.html






https://www.riscnetworks.com/solutions/solution_redirect.cfm?assessmentid=264&solutionid=12&url=http://www.cisco.com/en/US/prod/collateral/switches/ps9441/ps9402/white_paper_c11-605488.html




Page 60 of 96




Product Solution


Cisco Network Contact Provider Cat-6K Sup 720-10G VSS

The Cisco® Catalyst® 6500 Series Switches Virtual Switching System (VSS) 1440 is a network system virtualization technology that pools two Cisco Catalyst 6500 series switches with Virtual Switching Supervisor 720-10G VSS into a single virtual switch. In a VSS, the data plane and switch fabric of both supervisor engines are active at the same time in both chassis, thereby providing a combined system switching capacity of 1440Gbps.




Product Solution


VMware Virtualization Contact Provider ESXi

The hypervisor architecture of VMware vSphere plays a critical role in the management of the virtual infrastructure. The introduction of the bare-metal ESX architecture in 2001 significantly enhanced performance and reliability, which in turn allowed customers to extend the benefits of virtualization to their mission-critical applications. Once again, the introduction of the ESXi architecture represents a similar leap forward in reliability and virtualization management. Less than 5% of the size of ESX, VMware ESXi runs independently of an operating system and improves hypervisor management in the areas of security, deployment and configuration, and ongoing administration.






https://www.riscnetworks.com/solutions/solution_redirect.cfm?assessmentid=264&solutionid=13&url=http://www.cisco.com/en/US/prod/collateral/switches/ps5718/ps9336/product_data_sheet0900aecd806ed759.html




https://www.riscnetworks.com/solutions/solution_redirect.cfm?assessmentid=264&solutionid=14&url=http://www.vmware.com

https://www.riscnetworks.com/solutions/solution_redirect.cfm?assessmentid=264&solutionid=14&url=http://www.vmware.com

https://www.riscnetworks.com/solutions/solution_redirect.cfm?assessmentid=264&solutionid=14&url=http://www.vmware.com/products/vsphere/mid-size-and-enterprise-business/overview.html




Page 61 of 96


Product Solution


Cisco UC Contact Provider CUPC

Cisco Unified Personal Communicator integrates your most frequently used communications applications and services. Easily access soft phone, presence, instant messaging (IM), voicemail, video, and multiparty conferencing to effectively communicate and collaborate from anywhere.




Product Solution


Cisco WAN Optimization Contact Provider Cisco WAAS

Cisco WAAS offers you more WAN optimization choices, including appliances with performance at scale, solutions for Integrated Services Routers, and cloud-ready virtual appliances. And, the first technical deliverable from the strong Cisco partnership with Citrix has appeared in Cisco WAAS, which is the first and only third-party networking product to gain the Citrix Ready certification. The latest Cisco WAAS WAVE appliances also received a great review in Network World. The 2011 fourth quarter WAAS announcements generated a lot of positive buzz among the analysts that you trust for guidance. You may not have direct access to such reports, so here are links to some of them: a Forrester Research blog entry, an IDC Link (newsgram) from International Data Corporation (IDC) on the announcements, and a product brief from the Enterprise Strategy Group (ESG). Cisco WAAS offers you more WAN optimization choices, including appliances with performance at scale, solutions for Integrated Services Routers, and cloud-ready virtual appliances. And, the first technical deliverable from the strong Cisco partnership with Citrix has appeared in Cisco WAAS, which is the first and only third-party networking product to gain the Citrix Ready certification. The latest Cisco WAAS WAVE appliances also received a great review in Network World. The 2011 fourth quarter WAAS announcements generated a lot of positive buzz among the analysts that you trust for guidance. You may not have direct access to such reports, so here are links to some of them: a Forrester Research blog entry, an IDC Link (newsgram) from International Data Corporation (IDC) on the announcements, and a product brief from the Enterprise Strategy Group (ESG).



Do you have interfaces that show drops with corresponding utilization?

Product Solution



With the NetApp FAS3200 series you can cost-effectively meet the storage needs of business applications in both virtual and traditional environments. This industry-leading family offers even better value and performance than before, making our systems ideal for demanding business applications in virtualized environments. Lower your costs with the industry-leading storage efficiency of the NetApp unified architecture. Simple to install, provision, and upgrade. Consolidate multiple protocols including FC, FCoE, and diverse SAN and NAS workloads. Seamlessly expand as your needs change. Maximize productivity with our common suite of management software. Scale to nearly 3PB of versatile storage that adapts readily to your growing storage demands.



Do you have Windows disks that are running out of space (i.e. > 90% utilized)?

General Solution










https://www.riscnetworks.com/solutions/solution_redirect.cfm?assessmentid=264&solutionid=25&url=http://www.cisco.com/en/US/products/ps5680/Products_Sub_Category_Home.html




https://www.riscnetworks.com/solutions/solution_redirect.cfm?assessmentid=264&solutionid=32&url=http://www.netapp.com


https://www.riscnetworks.com/solutions/solution_redirect.cfm?assessmentid=264&solutionid=32&url=http://www.netapp.com/us/products/storage-systems/fas3200/




Page 62 of 96


Partner Network Configuration Contact Provider

Minor to moderate buffer failures can be remediated by 'tuning' the buffer memory allocation within each buffer class



Do you have devices dropping packets due to buffer Failures or No-Memory?

Product Solution



With the NetApp FAS6200 Series you can meet service-level agreements (SLAs) with confidence, drive operational excellence, and respond to growth. Choose from three performance points–FAS6210, FAS6240, and FAS6280–to tailor-fit a solution that’s right for both today and tomorrow.



Do you have VMware hosts or guests with aborted storage commands?







Page 63 of 96

Appendix A: Supporting Data


Analytics Check / QuestionDo you have backup job failures that need to be reconfigured?

Back to Potential Solutions


Issue Details

Device Instance Item Detail Probable Reason

Removed for Sample LogFile

1 Backup Exec Alert: Job Failed (Server: "XXXXX") (Job: "XXXXXl") XXXXXX -- The job failed with the following error: Access is denied

Analytics Check / QuestionDo you have backup failures due to media failures?



Issue Details


Removed for Sample LogFile

1 18204 : BackupDiskFile::CreateMedia: Backup device 'E:\Dumps\XXXXXXX.BAK' failed to create. Operating system error = 3(The system cannot find the path specified.).

Analytics Check / QuestionDo you have Windows disks that are running out of space (i.e. > 90% utilized)?



Issue Details


Removed for Sample C: 91 Logical Disk Utilization Logical Disk Utilization








Removed for Sample E: 95 Logical Disk Utilization Logical Disk Utilization

Page 64 of 96



Removed for Sample M: 97 Logical Disk Utilization Logical Disk Utilization

Removed for Sample D: 97 Logical Disk Utilization Logical Disk Utilization








Analytics Check / QuestionAre there line cards and/or network switches that are oversubscribed and causing performance problems?



Issue Details


Removed for Sample GigabitEthernet3/11123097 Discards In:0 Max In Util:0

Discards Out:123097 Max Out Util:0

WS-X4448-GB-RJ45 Oversubscribed 8:1


























Discards Out:210452 Max Out WS-X4448-GB-RJ45 Oversubscribed 8:1

Page 65 of 96



Util:1

Analytics Check / QuestionDo you have interfaces that show drops with corresponding utilization?



Issue Details


Removed for SampleDESCR: *** end-user data/voice port *** NAME: FastEthernet2/0/22

4795 In Util:3 In Discards:0 Out Util:155 Out Discards:4795

Interface has Dropped packets with high utilization

Removed for SampleDESCR: - Fa2/0/45 NAME: FastEthernet2/0/45



Removed for SampleDESCR:MPLS Uplink NAME: Ethernet0



Removed for SampleDESCR: Gi3/40 NAME: GigabitEthernet3/40






Removed for SampleDESCR: Gi6/48 ENG NAME: FastEthernet6/48









Removed for SampleDESCR: Fa1/0/24 NAME: FastEthernet1/0/24






Analytics Check / QuestionAre there any links that should be Etherchannels that are actually blocking?



Issue Details



0 Blocked Potential Etherchannel to 172.18.4.2

Blocked Potential Etherchannel










Page 66 of 96


Analytics Check / QuestionDo you have End of Support Devices in your network?



Issue Details


Removed for SampleCisco Systems Catalyst 6500 9-slot Chassis System

1 -68http://www.cisco.com/en/US/prod/collateral/switches/ps5718/ps708/eol_c51-500212.html

Removed for Sample1000BaseX Supervisor 2 port WS-X4013 Rev. 6.0

1 -1010http://www.cisco.com/en/US/products/hw/switches/ps4324/prod_eol_notice0900aecd80701579.html

Removed for SampleWS-SUP720 MSFC3 Daughterboard Rev. 2.5

1 -68http://www.cisco.com/en/US/prod/collateral/switches/ps5718/ps708/eol_c51_509455.html

Removed for Sample WS-C3550-48-SMI 1 -617http://www.cisco.com/en/US/products/hw/switches/ps646/prod_eol_notice0900aecd8029f777.html









Removed for Sample

Cisco Catalyst 3550 48 10/100 baseT ports + 2 Gig uplinks fixed configuration Layer 2/3 Ethernet Switch

1 -617http://www.cisco.com/en/US/products/hw/switches/ps646/prod_eol_notice0900aecd8029f777.html




http://www.cisco.com/en/US/prod/collateral/switches/ps5718/ps708/eol_c51-500212.html




http://www.cisco.com/en/US/products/hw/switches/ps4324/prod_eol_notice0900aecd80701579.html






http://www.cisco.com/en/US/prod/collateral/switches/ps5718/ps708/eol_c51_509455.html




http://www.cisco.com/en/US/products/hw/switches/ps646/prod_eol_notice0900aecd8029f777.html














































































Page 67 of 96



Removed for Sample WS-C3550-48-EMI 1 -617http://www.cisco.com/en/US/products/hw/switches/ps646/prod_eol_notice0900aecd8029f777.html


Analytics Check / QuestionDo you have EoS devices that hold servers?



Issue Details


Removed for Sample EOX with Servers 81 -1010 EOX with Servers

Removed for Sample EOX with Servers 1 -617 EOX with Servers

Removed for Sample EOX with Servers 15 114 EOX with Servers

Analytics Check / QuestionAre there more than 2 IM / Chat clients deployed?



Issue Details


Removed for Sample Genesys Meeting Center16 Genesys Meeting Center Version:

4.11.7.244Installs of Unique IM/Chat Client







Removed for Sample Meeting Center 23 Meeting Center Version: 4.0.3.094 Installs of Unique IM/Chat Client

Removed for Sample Meeting Center1 Meeting Center Version:


Removed for SampleMicrosoft Office Live Meeting 2005

326 Microsoft Office Live Meeting 2005 Version: 7.9.2107.0

Installs of Unique IM/Chat Client

Removed for SampleMicrosoft Office Live Meeting 2007

931 Microsoft Office Live Meeting 2007 Version: 8.0.6362.70


Removed for SampleWebEx Network Recording Player

1 WebEx Network Recording Player Version: 2.2.4917


Removed for Sample WebEx Recorder and Player14 WebEx Recorder and Player

Version: 2.7Installs of Unique IM/Chat Client

Removed for SampleWindows Live Communications Platform

1 Windows Live Communications Platform Version: 15.4.3502.0922














Page 68 of 96


Analytics Check / QuestionAre there Hunt / Route Lists with abandonded calls?



Issue Details


Removed for Sample CUCM1 214 CallsAbandoned Abandoned Calls for HuntList

Removed for Sample Customer Service 151 CallsAbandoned Abandoned Calls for HuntList

Removed for Sample Customer Service 2 23 CallsAbandoned Abandoned Calls for HuntList

Removed for Sample Failover PSTN 3 CallsAbandoned Abandoned Calls for HuntList

Removed for Sample PSTN-1 20 CallsAbandoned Abandoned Calls for HuntList

Removed for Sample PSTN-2 6 CallsAbandoned Abandoned Calls for HuntList

Removed for Sample Sales 1 CallsAbandoned Abandoned Calls for HuntList

Removed for Sample UNITY 4 CallsAbandoned Abandoned Calls for HuntList

Analytics Check / QuestionDo you have the same IOS on all Network devices that have the same major family model?



Issue Details


Removed for Sample CW_VERSION$ 7.6(1) $1 CW_FAMILY$Catalyst 4000

Switch$Software Versions on Family

Removed for SampleCW_VERSION$12.1(11)EA1$

1 CW_FAMILY$C3550$ Software Versions on Family

Removed for SampleCW_VERSION$12.1(13)EA1a$


Removed for SampleCW_VERSION$12.1(19)EA1c$


Removed for SampleCW_VERSION$12.2(18)EW, EARLY DEPLOYMENT$

1 CW_FAMILY$cat4000$ Software Versions on Family

Removed for SampleCW_VERSION$12.2(18)SXF17b$

7 CW_FAMILY$s72033_rp$ Software Versions on Family

Removed for SampleCW_VERSION$12.2(20)EW3$


Removed for SampleCW_VERSION$12.2(25)EWA1$








Removed for SampleCW_VERSION$12.2(25)SEB4$


Removed for Sample CW_VERSION$12.2(25) Software Versions on Family

Page 69 of 96



SEE1$ 1 CW_FAMILY$C3750$

Removed for SampleCW_VERSION$12.2(25)SEE2$


Removed for SampleCW_VERSION$12.2(35)SE5$









1 CW_FAMILY$C3750E$ Software Versions on Family

Removed for Sample CW_VERSION$12.4(20)T2$ 1 CW_FAMILY$C3845$ Software Versions on Family


Removed for Sample CW_VERSION$12.4(22)T5$ 1 CW_FAMILY$VG20X$ Software Versions on Family

Removed for Sample CW_VERSION$12.4(9)T7$ 1 CW_FAMILY$vg224$ Software Versions on Family


Removed for Sample CW_VERSION$15.1(4)M4$ 1 CW_FAMILY$C2900$ Software Versions on Family

Analytics Check / QuestionDo you have physical servers that would be good candidates for virtualization?



Issue Details


Removed for Sample PowerEdge R710

1 Max CPU (95th):3 Max Mem Util (95th):48 Max Disk Queue Length: 9 Avg Disk Transfers(sec): 14 Avg Disk % Time: 9

Server Utilization Makes it a good candidate for virtualization

Removed for Sample ProLiant DL380 G7












Removed for Sample PowerEdge 840 1 Max CPU (95th):17 Max Mem Server Utilization Makes it a good candidate

Page 70 of 96



Util (95th):62 Max Disk Queue Length: 8 Avg Disk Transfers(sec): 16 Avg Disk % Time: 6

for virtualization




Removed for Sample ProLiant DL360 G4p















Removed for Sample PowerEdge R710






Removed for Sample Integrated xSeries Server 2892



Removed for Sample ProLiant DL360 G4p









Removed for Sample ProLiant DL380 G5 1 Max CPU (95th):6 Max Mem Util Server Utilization Makes it a good candidate for virtualization

Page 71 of 96



(95th):54 Max Disk Queue Length: 5 Avg Disk Transfers(sec): 6 Avg Disk % Time: 2

Removed for Sample ProLiant ML370 G4



Removed for Sample PowerEdge 2900

































Page 72 of 96


Analytics Check / QuestionIs your VMware Hypervisor CPU oversubscribed? VMware recommends less than 5% CPU Ready time for all VMs.



Issue Details


Removed for Sample VM1 9 Average % Ready TimeTotal Hours over 5% ready time:5 VMware recommends under 5% CPU Ready Time










Analytics Check / QuestionHow many G.711 VoIP Calls can your network support, with properly deployed QoS, before you begin to punish other traffic?



Issue Details


Removed for SampleDESCR: MPLS intervace NAME: GigabitEthernet9/1

12 Inbound Calls:17 Outbound Calls: 12

G.711 calls supported on this interface

Removed for SampleDESCR: Site1 T1 NAME: Serial0















Removed for SampleDESCR: MPLS interface NAME: Ethernet0



Page 73 of 96












Analytics Check / QuestionWhat number of interfaces will NOT support 1 1080p HD Video Conference (3 Mbps Max)?



Issue Details


Removed for SampleDESCR: MPLS interface NAME: GigabitEthernet9/1

232 In Util: 207% Out Util: 231% Utilization with 1 1080p HD(3 Mbps) call













Removed for SampleDESCR: MPLS NAME: Ethernet0






Removed for SampleDESCR: VLAN NAME: FastEthernet1/0/14





Issue Details




Removed for SampleDESCR:Site1 T1 NAME: Serial0


Removed for Sample DESCR: Fa1/0/47 NAME: 113 In Util: 112% Out Util: 12% Utilization with 1 720p HD(1 Mbps) call

Page 74 of 96



FastEthernet1/0/47





Removed for SampleDESCR: Build VLAN NAME: FastEthernet1/0/14


Analytics Check / QuestionAre there existing Video Conferencing devices deployed in your environment?



Issue Details


Analytics Check / QuestionIs your Cisco Callmanager Version End of Support or approaching EoS?



Issue Details


Removed for Sample 6 CUCM Version 6.1 End of Sale

Date: 09-30-2010 - End of Support Date: 09-30-2015

End of Life CUCM



End of Life CUCM



End of Life CUCM



End of Life CUCM



End of Life CUCM



End of Life CUCM



End of Life CUCM



End of Life CUCM


Date: 09-30-2010 - End of End of Life CUCM

Page 75 of 96



Support Date: 09-30-2015



End of Life CUCM



End of Life CUCM



End of Life CUCM



End of Life CUCM



End of Life CUCM



End of Life CUCM



End of Life CUCM



End of Life CUCM



End of Life CUCM



End of Life CUCM



End of Life CUCM



End of Life CUCM



End of Life CUCM



End of Life CUCM



End of Life CUCM

Page 76 of 96


Analytics Check / QuestionAre there upgrades available for your CUCM which add additional Features?



Issue Details


Removed for Sample CM016 Cisco Unified Communications

Manager is 2.4 versions behindCUCM can be Upgraded









































Removed for Sample CM03 6 Cisco Unified Communications CUCM can be Upgraded

Page 77 of 96



Manager is 2.4 versions behind





Analytics Check / QuestionDo you have an opportunity to use Presence instead of busy lamp fields and shared lines to communicate status?



Issue Details


Removed for Sample 716844 4 Instances of 71684 may be

better with PresenceShared Lines / BLF can use Presence












Issue Details


Removed for SampleDESCR: MPLS interface NAME: GigabitEthernet9/1


















Removed for SampleDESCR:MPLS interface NAME: Ethernet0



Removed for Sample DESCR: Fa1/0/1 NAME: 0 Inbound Calls:375 Outbound G.729 calls supported on this interface

Page 78 of 96



FastEthernet1/0/1 Calls: 0




Removed for SampleDESCR: VLAN NAME: FastEthernet1/0/14



Analytics Check / QuestionDo you have infrastructure uplinks that experience packet loss due to interface errors?



Issue Details


Removed for SampleName:DESCR: router NAME: GigabitEthernet9/48 - Descr:GigabitEthernet9/48

1206639 Neighbor Device: ROUTER Total Errors:1206639

Low Level packet loss causes performance problems.

Removed for Sample

Name:DESCR: ** TOUPLINK FA 2/0/48 ** NAME: FastEthernet0/0 - Descr:FastEthernet0/0

1 Neighbor Device: SWITCH Total Errors:1


Analytics Check / QuestionDo you have interfaces connected to Windows Servers that experience packet loss due to interface errors?



Issue Details


Removed for SampleName:DESCR: Gi4/16 NAME: GigabitEthernet4/16 - Descr:GigabitEthernet4/16

2100 Server: SERVER Total Errors:2100



34 Server: SERVER Total Errors:34Low Level packet loss causes performance problems.

Removed for SampleName:DESCR: Lab Server NAME: GigabitEthernet6/11 - Descr:GigabitEthernet6/11

833214 Server: SERVER Total Errors:833214


Analytics Check / QuestionDo you have Router interfaces that experience packet loss due to interface errors?



Issue Details


Removed for SampleName:DESCR: ethernet0 NAME: Ethernet0 - Descr:Ethernet0

7092 Total Errors:7092Low Level packet loss causes performance problems.

Removed for Sample Name:DESCR:Site1 NAME: 3 Total Errors:3 Low Level packet loss causes performance

Page 79 of 96



Serial0 - Descr:Serial0 problems.

Removed for SampleName:DESCR: Et0 NAME: Ethernet0 - Descr:Ethernet0


Removed for SampleName:DESCR: Site1 NAME: Serial0 - Descr:Serial0




Removed for SampleName:DESCR: Site2 NAME: Serial0 - Descr:Serial0


Removed for SampleName:DESCR: TOUPLINK NAME: FastEthernet0/0 - Descr:FastEthernet0/0


Removed for SampleName:DESCR: Site1 LAN NAME: Ethernet1 - Descr:Ethernet1


Analytics Check / QuestionDo you have shared uplinks that experience packet loss due to interface errors?



Issue Details




















Removed for SampleName:DESCR: switch NAME: GigabitEthernet6/19 - Descr:GigabitEthernet6/19


Page 80 of 96


Analytics Check / QuestionDo you have infrastructure uplinks that are dropping packets due to resource constraints or misconfiguration?



Issue Details


Removed for SampleName:DESCR: - Wireless AP NAME: FastEthernet3/0/40 - Descr:FastEthernet3/0/40

5 Neighbor Device: Neighbor1 Total Discards:5

Packet Discards cause performance problems.

Removed for SampleName:DESCR: L2 Link NAME: GigabitEthernet1/3 - Descr:GigabitEthernet1/3

719 Neighbor Device: SWITCH 3 Total Discards:719



197169 Neighbor Device: AP1 Total Discards:197169



42151 Neighbor Device: ROUTERTotal Discards:42151


Removed for SampleName:DESCR: Office NAME: GigabitEthernet3/39 - Descr:GigabitEthernet3/39

38962 Neighbor Device:SWITCH Total Discards:38962


Removed for SampleName:DESCR: Tech NAME: GigabitEthernet5/40 - Descr:GigabitEthernet5/40

38689 Neighbor Device:ROUTER 12 Total Discards:38689


Removed for SampleName:DESCR: 3550 NAME: GigabitEthernet3/48 - Descr:GigabitEthernet3/48

38889 Neighbor Device: Juniper Router Total Discards:38889


Removed for SampleName:DESCR: Fa1/0/24 NAME: FastEthernet1/0/24 - Descr:FastEthernet1/0/24

298 Neighbor Device:SWTCH 1 Total Discards:298


Removed for SampleName:DESCR: Fa2/10 NAME: FastEthernet2/10 - Descr:FastEthernet2/10

1480583 Neighbor Device: HP Switch Total Discards:1480583



59 Neighbor Device: AP5 Total Discards:59


Analytics Check / QuestionDo you haveinterfaces connected to Windows Servers that are dropping packets due to resource constraints or misconfiguration?



Issue Details



416 Server:SRV 1 Total Discards:416 Packet Discards cause performance problems.


416 Server:SERVER 4 Total Discards:416


Removed for SampleName:DESCR: Gi4/16 NAME: GigabitEthernet4/16 -

1694 Server:Exchange Server Total Packet Discards cause performance problems.

Page 81 of 96



Descr:GigabitEthernet4/16 Discards:1694


1473 Server: SERVER Total Discards:1473



1412 Server: Server 1 Total Discards:1412



10260 Server: SQL01 Total Discards:10260


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9825 Server:SERVER1 Total Discards:9825



655793 Server: BACKUP Total Discards:655793



654737 Server: SRV Total Discards:654737


Removed for SampleName:DESCR: Site1 NAME: GigabitEthernet6/8 - Descr:GigabitEthernet6/8

654788 Server:CRM 1 Total Discards:654788


Analytics Check / QuestionDo you have Router interfaces that are dropping packets due to resource constraints or misconfiguration?



Issue Details


Removed for SampleName:DESCR: Site1 T1 NAME: Serial0 - Descr:Serial0

47499 Total Discards:47499 Packet Discards cause performance problems.



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Removed for SampleName:DESCR: MPLS interface NAME: Ethernet0 - Descr:Ethernet0


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Analytics Check / QuestionDo you have Shared uplinks that are dropping packets due to resource constraints or misconfiguration?



Issue Details




















Removed for SampleName:DESCR: Fa1/0/24 NAME: FastEthernet1/0/24 - Descr:FastEthernet1/0/24


Analytics Check / QuestionDo you have devices dropping packets due to buffer Failures or No-Memory?



Issue Details


Removed for SampleTotal Buffer Failure & No-Memory

47 Buffer Misses:246 Failures:47 No-Mem:0

Packet loss occuring due to device buffer limitations







Removed for Sample Total Buffer Failure & No- Packet loss occuring due to device buffer

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Memory59 Buffer Misses:475 Failures:59 No-

Mem:0limitations

Analytics Check / QuestionDo you have Network Devices with 95th Percentile CPU Utilization in excess of 80%?



Issue Details


Removed for Sample 82 Max CPU Utilization % Max CPU Utilization %



Analytics Check / QuestionDo you have Servers with 95th Percentile CPU Utilization in excess of 90%?



Issue Details



Analytics Check / QuestionDo you have Servers with 95th Percentile Memory Utilization in excess of 90%?



Issue Details


Removed for Sample 95 Max Memory Utilization % Max Memory Utilization %












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Analytics Check / QuestionDo you have VMware Servers with performance degradation due to Memory Swap In / Swap Out?



Issue Details


Removed for Sample Production VM113 Avg. SwapIn/SwapOut Rate

(KBps)

Memory Swap Out Rate:13.0000 KBps. Total Hours with Swap:1. VMware recommends 0 KBps SwapIn/SwapOut rate

Removed for Sample Production VM29 Avg. SwapIn/SwapOut Rate

(KBps)


Removed for Sample ProductionVM336 Avg. SwapIn/SwapOut Rate

(KBps)


Removed for Sample VM-Example027 Avg. SwapIn/SwapOut Rate

(KBps)

Memory Swap In Rate:6.6364 KBps. Total Hours with Swap:11. VMware recommends 0 KBps SwapIn/SwapOut rate

Removed for Sample VM-Example0448 Avg. SwapIn/SwapOut Rate

(KBps)


Removed for Sample VM12 Avg. SwapIn/SwapOut Rate

(KBps)


Removed for Sample SQL VM4 41 Avg. SwapIn/SwapOut Rate

(KBps)


Removed for Sample SQLVM 31 Avg. SwapIn/SwapOut Rate

(KBps)


Removed for Sample VDI VM12 Avg. SwapIn/SwapOut Rate

(KBps)


Removed for Sample VDI VM32 Avg. SwapIn/SwapOut Rate

(KBps)


Analytics Check / QuestionDo you have VMs suffering from performance problems caused by Memory Swaping to disk?



Issue Details


Removed for Sample 172.21.32.323 8 Avg. Swap Wait (ms)Swap wait:8.0000 ms. Total Hours with Swap Wait:1. VMware recommends 0ms of Swap Wait

Removed for Sample 172.31.32.133 312 Avg. Swap Wait (ms)Swap wait:312.1538 ms. Total Hours with Swap Wait:26. VMware recommends 0ms of Swap Wait

Removed for Sample 192.168.2.222 13 Avg. Swap Wait (ms)Swap wait:13.3333 ms. Total Hours with Swap Wait:3. VMware recommends 0ms of

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Swap Wait

Removed for Sample CUCM1 236 Avg. Swap Wait (ms)Swap wait:235.7143 ms. Total Hours with Swap Wait:18. VMware recommends 0ms of Swap Wait

Removed for Sample Cloud VM1 556 Avg. Swap Wait (ms)Swap wait:556.2000 ms. Total Hours with Swap Wait:2. VMware recommends 0ms of Swap Wait

Removed for Sample Development 02 14 Avg. Swap Wait (ms)Swap wait:13.8333 ms. Total Hours with Swap Wait:8. VMware recommends 0ms of Swap Wait

Removed for Sample Exchange Mail 170 Avg. Swap Wait (ms)Swap wait:170.1000 ms. Total Hours with Swap Wait:10. VMware recommends 0ms of Swap Wait

Removed for Sample Exchange Web 8 Avg. Swap Wait (ms)Swap wait:8.0000 ms. Total Hours with Swap Wait:1. VMware recommends 0ms of Swap Wait

Analytics Check / QuestionDo you have VMware hosts or guests with aborted storage commands?



Issue Details


Removed for Sample 172.28.32.111 28 Storage Commands AbortedCommands terminated:27.9469. Total Hours with aborted commands:138. VMware recommends 0 aborts

Analytics Check / QuestionDo you have Read or Write latency to a shared datastores?



Issue Details


Removed for Sample 172.22.32.122 26 LUN Read or Write LatencyPhysical device read latency:26 ms. Total Hours with latency >20ms:2.




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Appendix B: Check Details


Analytics Check / QuestionDo you have backup failures in your environment for low disk space?


Server Application and System logs are parsed to identify devices reporting backup failures due to media failure or space limitations. These issues might relate to network access to backup media as well as locally attached media files.

Analytics Check / QuestionDo you have backup job failures that need to be reconfigured?


View Supporting Data

Server Application and System logs are parsed to identify devices reporting backup failures due to configuration or application issues.

Analytics Check / QuestionDo you have backup failures due to media failures?



Server Application and System logs are parsed to identify devices reporting backup failures due to media failure. These issues might relate to network access to backup media as well as locally attached media files.

Analytics Check / QuestionDo you have ranges that show more than 80% utilized for IP space?


Best practice network design will make use of network space within a subnet however excessive usage will warrant allocating additional IP subnets.

Analytics Check / QuestionAre you utilizing public Ips in your environment?


Proper address allocation is critical to make sure only private address space or public space owned by the organization is in use. This check looks for any non-private address space (RFC 1918 of the Internet Assigned Numbers Authority - IANA). Be aware this includes address space configured on any network infrastructure devices included in the assessment. Many service providers offering MPLS circuits will have public address space in use in their WAN which will show up in this check.

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Analytics Check / QuestionDo you have Windows disks that are running out of space (i.e. > 90% utilized)?



High disk utilization on Windows Servers can result in heavy file fragmentation and inability to write files to disk. High fragmentation rates can also lead to increase read and write latency to the disk adding additional performance degradation to the server.

Analytics Check / QuestionAre there line cards and/or network switches that are oversubscribed and causing performance problems?



Many switches and line cards are designed using shared buffer architecture. By doing so a group of ports (typically 2, 4 or 8 ports) are provisioned to use the same input and output buffers. The setup of shared resources effectively reduces the throughput capability of those ports. For example a switch with an oversubscription of 4 to 1 on gigabit ports would experience roughly 1 gigabit of throughput for all 4 ports. The possibility for heavy packet loss due to the oversubscription can even further reduce the observed throughput of an application due to retransmissions.

Analytics Check / QuestionDo you have interfaces that show drops with corresponding utilization?



High interface utilization is best measured by looking at both interface bandwidth readings as well as packet loss on the interface. Bandwidth itself often times does not tell the whole picture. Most network devices have a minimum limit of a 30 second sampling period to gather an accurate bandwidth reading. On a gigabit interface this theoretically equates to moving 3.75GB in a period of 30 seconds. At these speeds interface saturation is much more likely to occur during traffic bursts over a time frame of milliseconds rather than seconds. Knowing this you can use both packet loss and bandwidth readings to determine which interfaces are suffering from overutilization.

Analytics Check / QuestionDo you have physical disks that show 95th Percentile Disk latency > 40 ms?


Disk latency measures the delay a server experiences when reading or writing to the physical medium. This can include all types of storage from locally attached, iSCSI or SAN. Identifying servers that consistently experience over 40ms of disk latency is a clear indication that disk access performance is a potential bottleneck for the server in question. Often the correlations can be observed in the type of disks experiencing issues. For example they might all be located on a common storage array within the SAN or possibly only locally attached IDE or SCSI drives are degraded.

Analytics Check / QuestionDo you have any 10GB Ethernet ports that are blocking?


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Where possible it is ideal to utilize 10GB ports in a forwarding state rather than a backup link at a layer 2. Unless a specific design requirement warrants a blocked 10GB it is often an indication of poor spanning tree design where the desired forwarding path is not in use.

Analytics Check / QuestionAre there any links that should be Etherchannels that are actually blocking?



Redundant physical topology lends itself very well to increased throughput on critical uplinks. Locations in the network where redundancy exists however is currently being blocked by spanning-tree are identified as great opportunities to create an Etherchannel and increase throughput where needed.

Analytics Check / QuestionAre there hunt lists configured (that take calls) but no contact center?


While hunt groups are able to serve their purpose for basic call handling in many cases a more robust solution using contact center will be a more scalable and reliable solution. The ability for detailed call control, queuing as well as extensive reporting capabilities can provide for a better overall user experience.

Analytics Check / QuestionAre there open PSIRTs on any devices you have?


PSIRTs (Product Security Incident Response Team) are security bulletins released on Cisco products and software. They indicate potential vulnerabilities that exist in the software often times related to a particular feature or configuration.

Analytics Check / QuestionDo you have End of Support Devices in your network?



End-of-Support devices include all network devices where the manufacturer has released they have discontinued hardware and software support for the device. Typically you can no longer receive hardware replacement or technical support from the manufacturer once a device has become end-of-life. In the case of a modular device it is possible that 1 or more pieces of hardware within the device has become end-of-life and not necessary the whole device.

Analytics Check / QuestionDo you have EoS devices that hold servers?



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End-of-Support devices include all network devices where the manufacturer has released they have discontinued hardware and software support for the device. This specific analytic check is looking for end-of-support devices that are directly supporting server infrastructure.

Analytics Check / QuestionDo you have a mix of routing protocols (OSPF, Static, RIP, EIGRP, BGP)?


Maintaining multiple routing protocols within an organization can add unnecessary management overhead as well as some interoperability constraints. This is especially true for interior gateway protocols (IGP) within a single autonomous system (AS).

Analytics Check / QuestionAre any servers rebooting unexpectedly?


Having unexpected reboots of servers can be critical for server availability, hardware reliability and understanding the stability of power consumption for key devices.Typically a unexpected reboot is due to a power failure or a manual reboot from a server power switch. You should evaluate the following to determine the best course of action

1) Was the reboot due to power failure? a)Was the server attached to a UPS? If so was it integrated with software for a 'soft shutdown'? 2) Was the reboot due to a manual shutdown at the power switch? Why?

Analytics Check / QuestionAre there more than 2 IM / Chat clients deployed?



Analytics Check / QuestionAre there Hunt / Route Lists with abandonded calls?



Analytics Check / QuestionDo you have the same IOS on all Network devices that have the same major family model?



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Analytics Check / QuestionDo you have physical servers that would be good candidates for virtualization?



Analytics Check / QuestionIs your VMware Hypervisor CPU oversubscribed? VMware recommends less than 5% CPU Ready time for all VMs.



RISC Networks collects the CPU Ready Time for each VM managed through your vCenter API. RISC Networks then calculates the total CPU Ready Time in milliseconds and divides it by 3,600,000 (milliseconds in an hour) to find the percentage of ready time. VMware recommends that this number be under 5%. The percentages shown by RISC Networks are hourly averages, so individual 20 second periods will likely have much higher ready times, thus causing significant performance problems.



RISC Networks calculates the minimum call volume supported across all links within your environment for G.711 traffic. G.711 RTP traffic averages 80Kbps on ethernet links. Other layer2 encapsulations require slightly less bandwidth, however 80kbps is an industry standard test. Each interface's 95th percentile maximum bandwidth is calculated in both the inbound and outbound direction. RISC Networks then calculates the number of G.711 calls that can be added in the remaining bandwidth. The details section shows the lowest call volume interfaces (the bottom 10). This is not a diagnostic test and before deploying VoIP you should thoroughly test your network by simulating actual packet voice data and recording Jitter, Latency, and Loss statistics. RISC Networks, working with your solution provider, can perform a Voice Readiness Assessment for your environment.




RISC Networks checks all active interfaces to see if they can support the bandwidth required for 1080p HD Video Conferencing. This check utilizes the 95th percentile of inbound and outbound traffic on each interface and layers the additional video traffic on top of these readings to test for capacity. Any interfaces not shown in the detailed list were able to support the required bandwidth. Please be aware that this is not a diagnostic test of simulated video traffic. Before deploying video you should fully simulate HD video on your network to validate proper Jitter, Latency, and Loss characteristics. Your solution partner, working with RISC Networks, can deliver a Video Readiness engagement for you.




RISC Networks checks all active interfaces to see if they can support the bandwidth required for 720p HD Video Conferencing. This check utilizes the 95th percentile of inbound and outbound traffic on each interface and layers the additional video traffic on top of these readings to test for capacity. Any interfaces not shown in the detailed list were able to support the required bandwidth. Please be aware that this is not a diagnostic test of simulated video traffic. Before deploying video you should fully simulate HD video on your network to validate proper Jitter, Latency, and Loss characteristics. Your

https://www.riscnetworks.com/sla_description.cfm




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solution partner, working with RISC Networks, can deliver a Video Readiness engagement for you.

Analytics Check / QuestionAre there existing Video Conferencing devices deployed in your environment?


Analytics Check / QuestionIs your Cisco Callmanager Version End of Support or approaching EoS?



Analytics Check / QuestionAre there upgrades available for your CUCM which add additional Features?



Analytics Check / QuestionDo you have an opportunity to use Presence instead of busy lamp fields and shared lines to communicate status?





RISC Networks calculates the minimum call volume supported across all links within your environment for G.729a traffic. G.729a RTP traffic averages 26Kbps on ethernet links. Other layer2 encapsulations require slightly less bandwidth, however 26 kbps is an industry standard test. Each interface's 95th percentile maximum bandwidth is calculated in both the inbound and outbound direction. RISC Networks then calculates the number of G.729a calls that can be added in the remaining bandwidth. The details section shows the lowest call volume interfaces (the bottom 10). This is not a diagnostic test and before deploying VoIP you should thoroughly test your network by simulating actual packet voice data and recording Jitter, Latency, and Loss statistics. RISC Networks, working with your solution provider, can perform a Voice Readiness Assessment for your environment.

Analytics Check / QuestionDo you have infrastructure uplinks that experience packet loss due to interface errors?



Uplinks between network devices are normally aggregation points for large traffic flows. Interface Errors, normally caused by duplex mismatches and/or bad cabling, can cause significant performance degredation in your environment and can impact a large number of hosts.





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Learn more about Packet Loss and its impact on your network throughput

Analytics Check / QuestionDo you have interfaces connected to Windows Servers that experience packet loss due to interface errors?



Server Interfaces can become a bottleneck for performance, especially if they experience low level interface errors. Errors are normally duplex mismatch issues, and should be resolved as soon as possible.


Analytics Check / QuestionDo you have Router interfaces that experience packet loss due to interface errors?



Router interfaces are transit points in your environment that impact significant numbers of hosts. Errors on these interfaces, normally casued by duplex mismatches or serial line clocking problems, can severly impact application performance. Routers are identified as network hosts with routing tables.


Analytics Check / QuestionDo you have shared uplinks that experience packet loss due to interface errors?



Shared uplinks are interfaces with more than 5 MAC addresses detected. They are sometimes connected to Hubs or Hypervisors. Errors are normally casued by duplex mismatches.


Analytics Check / QuestionDo you have infrastructure uplinks that are dropping packets due to resource constraints or misconfiguration?



Interfaces are classified as Uplinks if a non-IP phone neighbor has been detected out the interface. Packet Discards result from either the inability to access physical media (lack of bandwidth), policing of traffic, vlan mismatches on trunk links, or oversubscribed architectures. The identified interfaces have neighbors and are hurting performance by introducing loss in the form of Discards.

How much does Packet Loss impact application performance?The short answer to this question is that packet loss is the #1 performance problem in networks today. The chart on the right shows the impact of Delay (latency) and Loss on TCP application throughput. This chart is reprinted from a paper published by Stanford University. The complete

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paper can be accessed here: Throughput vs. Loss (Stanford) Packet loss causes TCP retransmissions and the Mathis Formula can predict the upper limit throughput of data flows based on TCP Round Trip Time (RTT) and Packet Loss percentages. In most cases, there is very little you can do to impact RTT significantly which is why packet loss is such an important metric to improve your network performance. Bandwidth should only be considered as a performance metric in its relationship to packet loss. Is a lack of bandwidth causing packet loss? If so, you should add more. Otherwise, use bandwidth as a capacity metric to size how many applications/sessions you can support for a given network segment.

You can learn more about application performance and WAN performance by viewing this educational webinar from RISC Networks: WAN Performance Success

Analytics Check / QuestionDo you haveinterfaces connected to Windows Servers that are dropping packets due to resource constraints or misconfiguration?



Server interfaces that experience packet discards cause performance problems. Throughput of applications is adversely impacted by TCP packet loss. These discards are normally the result of resource exhaustion. Output discards result from a lack of bandwidth or interface policing. Inbound discards are due to switch buffer exhaustion in almost all cases.


Analytics Check / QuestionDo you have Router interfaces that are dropping packets due to resource constraints or misconfiguration?



Router interfaces with discards result in reduced throughput for applications. Output discards are normally due to bandwidth exhaustion. Input discards are often due to VPN policies or firewalling. Make sure Quality of Service is configured for interfaces experiencing Output Discards so that you can prioritize traffic that is being dropped. Routers are identified as network hosts with routing tables.


http://www.slac.stanford.edu/comp/net/wan-mon/thru-vs-loss.html




http://vimeo.com/34111098





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Analytics Check / QuestionDo you have Shared uplinks that are dropping packets due to resource constraints or misconfiguration?



Shared uplinks are interfaces with more than 5 MAC addresses detected. Packet Discards result from either the inability to access physical media (lack of bandwidth), policing of traffic, vlan mismatches on trunk links, or oversubscribed architectures. The identified interfaces have neighbors and are hurting performance by introducing loss in the form of Discards.


Analytics Check / QuestionDo you have devices dropping packets due to buffer Failures or No-Memory?



Device buffers are memory allocation used on infrastructure devices to store-and-forward packets while they are being processed by a device and forwarded to their destination interface. If a device cannot allocate memory quick enough or no memory is available it will result in the device dropping the packet. Pack loss due to buffer failures and no-memory events is critical as it indicates the device cannot handle the bursts of traffic it is receiving.


Analytics Check / QuestionDo you have Network Devices with 95th Percentile CPU Utilization in excess of 80%?



High CPU utilization on infrastructure devices can indicate performance degradation for network traffic and services provided by the device in question. Inability to reliably manage the device and increased buffer failures can result from CPU overutilization.

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Analytics Check / QuestionDo you have Servers with 95th Percentile CPU Utilization in excess of 90%?



High CPU utilization on Servers can result in performance degradation directly impacting the performance of the supported applications and users.

Analytics Check / QuestionDo you have Servers with 95th Percentile Memory Utilization in excess of 90%?



High Memory utilization on Windows Servers can result in the use of Virtual Memory. Virtual Memory resides within Swap Space on the disk and is many times slower than RAM. The Swapping of memory usage between RAM and Disk can significantly degrade server performance.

Analytics Check / QuestionDo you have VMware Servers with performance degradation due to Memory Swap In / Swap Out?



Excessive memory demand in a host or a resource pool can cause severe performance problems for one or more VMs on the host or the resource pool. When ESX is actively swapping the memory of a VM in and out from disk, the performance of that VM will degrade. The overhead of swapping a VM's memory in and out from disk can also degrade the performance of other VMs. For more information reference: VMware Performance Troubleshooting

Excessive memory demand in a host or a resource pool can cause severe performance problems for one or more VMs on the host or the resource pool. When ESX is actively swapping the memory of a VM in and out from disk, the performance of that VM will degrade. The overhead of swapping a VM's memory in and out from disk can also degrade the performance of other VMs. For more information reference: VMware Performance Troubleshooting

Analytics Check / QuestionDo you have VMs suffering from performance problems caused by Memory Swaping to disk?



Memory pressure in the past could have caused ESX to swap out memory from one or more VMs. After the memory pressure subsides, ESX does not proactively swap in the memory pages of these VMs from the swap files. ESX swaps back these memory pages only when the VMs access them. VM performance may be affected while the pages are read from swap files to the memory. You can read more about this issue here: VMware Performance Troubleshooting

Analytics Check / QuestionDo you have VMware hosts or guests with aborted storage commands?











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A severely overloaded storage device can be the result of a large number of different issues in the underlying storage layout or infrastructure. In turn, an overloaded / malfunctioning storage device can manifest in many different ways depending on the applications running in the VMs. You can read more about this issue here: VMware Performance Troubleshooting

Analytics Check / QuestionDo you have receive packet loss occuring on virtual switchports?


Network switches, physical NICs, device drivers, and network stacks may all contain queues where data is buffered before being passed along. These queues are all finite in size. When they fill up, no more packets can be received, and additional arriving packets must be dropped. For received packets, the virtual NIC buffers packet data coming from a virtual switch (vSwitch) until it is retrieved by the device driver running in the guest OS. The vSwitch, in turn, contains queues for packets sent to the virtual NIC. If the Guest OS does not retrieve packets from the virtual NIC rapidly enough, the queues in the virtual NIC device can fill up. This may cause the queues within the corresponding vSwitch port to fill. A vSwitch port with a full packet queue that receives a packet sent to a VM must drop the packet.

Analytics Check / QuestionDo you have transmit packet loss occuring on virtual switchports?


Transmitted packets on a vNIC are buffered in associated vSwitch ports until they can be transmitted onto their perspective physical uplink devices. When traffic from VMs that share the vSwitch exceeds the capabilities of the uplink NICs, the vSwitch buffers can fill. Any additional transmitted packets sent will be dropped.

Analytics Check / QuestionDo you have Read or Write latency to a shared datastores?



If applications running in VMs that share datastores experience random spikes in response time and appear to exceed latency SLAs during those periods, there is a possibility that a subset of applications with bursty I/O patterns issued a high number of concurrent I/O requests to the shared datastore. There might also be situations when a single or few applications hog the I/O bandwidth for a noticeable amount of time, impacting the performance of applications in other VMs.



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