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Customer satisfaction, market share, and profitability ...web.itu.edu.tr/~elmadaga/MKT/Principles of...

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Page 1: Customer satisfaction, market share, and profitability ...web.itu.edu.tr/~elmadaga/MKT/Principles of MKT-master articles... · Customer Satisfaction, Market Share, and Profitability:

Page 2: Customer satisfaction, market share, and profitability ...web.itu.edu.tr/~elmadaga/MKT/Principles of MKT-master articles... · Customer Satisfaction, Market Share, and Profitability:

Page 3: Customer satisfaction, market share, and profitability ...web.itu.edu.tr/~elmadaga/MKT/Principles of MKT-master articles... · Customer Satisfaction, Market Share, and Profitability:

Page 4: Customer satisfaction, market share, and profitability ...web.itu.edu.tr/~elmadaga/MKT/Principles of MKT-master articles... · Customer Satisfaction, Market Share, and Profitability:

Page 5: Customer satisfaction, market share, and profitability ...web.itu.edu.tr/~elmadaga/MKT/Principles of MKT-master articles... · Customer Satisfaction, Market Share, and Profitability:

Page 6: Customer satisfaction, market share, and profitability ...web.itu.edu.tr/~elmadaga/MKT/Principles of MKT-master articles... · Customer Satisfaction, Market Share, and Profitability:

Page 7: Customer satisfaction, market share, and profitability ...web.itu.edu.tr/~elmadaga/MKT/Principles of MKT-master articles... · Customer Satisfaction, Market Share, and Profitability:

Page 8: Customer satisfaction, market share, and profitability ...web.itu.edu.tr/~elmadaga/MKT/Principles of MKT-master articles... · Customer Satisfaction, Market Share, and Profitability:

Page 9: Customer satisfaction, market share, and profitability ...web.itu.edu.tr/~elmadaga/MKT/Principles of MKT-master articles... · Customer Satisfaction, Market Share, and Profitability:

Page 10: Customer satisfaction, market share, and profitability ...web.itu.edu.tr/~elmadaga/MKT/Principles of MKT-master articles... · Customer Satisfaction, Market Share, and Profitability:

Page 11: Customer satisfaction, market share, and profitability ...web.itu.edu.tr/~elmadaga/MKT/Principles of MKT-master articles... · Customer Satisfaction, Market Share, and Profitability:

Page 12: Customer satisfaction, market share, and profitability ...web.itu.edu.tr/~elmadaga/MKT/Principles of MKT-master articles... · Customer Satisfaction, Market Share, and Profitability:

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Page 15: Customer satisfaction, market share, and profitability ...web.itu.edu.tr/~elmadaga/MKT/Principles of MKT-master articles... · Customer Satisfaction, Market Share, and Profitability:

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