“No matter how offbeat the idea, no matter how crazy the question, customers are the biggest evangelists of your product.”

-Rob, Wiredrive

“Observation is key. It’s knowing the most that you can about the company you’re working with, and the people you’re working with.”

-Allison, FindTheBest

“My advice is just be honest, be yourself. Find out what the person is after and just cut to the chase.”

-David, Couchsurfing

“It’s a contact sport. You’ve got to get up

and close and personal with your

customers.”

-Christina, Zuora

“A lot of times, we tend to overthink things. And a great rule to

everything is just keep it simple.”

-Anthony, IDEO

“Get metrics and measure what you’re doing.”

-Jeanna, BPR Properties

“Patience is really important. Try to

understand the situation by being

inquisitive, wanting to find out more.”

-Mara, DODOcase

“Treat a customer exactly how you’d want to be treated. Even if it’s a question you get every single day. It’s new to them.”

-Kevin, Central Desktop

“Right before each call you take or

email you answer, just take a breath.

Give them 100% of your focus.”

-Kay, Zlango

“Make sure you’re genuine and open and have a one-on-one relationship with the customer.”

-Tara, Redtail CRM

“Empathize. Put yourself in their

shoes. Acknowledge that

you understand what their issue is.”

-Trevor, TaskRabbit

“Keep them informed. Say, ‘Hey, we’re still working on this,’ until the issue is resolved. It’s very helpful in keeping customers happy.”

-Chris, Zephyr

“Once you know the product and you’re

confident with it, that confidence transfers into how you feel and interact

with a customer.”-Aurora, Red Giant

“Trust your gut. You know what’s right.

Speak from the heart about what

the customer really wants and needs.”

-Dale, Beats Music

“Treat your team well. They need to know that they’re doing their jobs well, that they’re hard

workers. Give them feedback.”

-Amery, Bonzi Sports Software

“Listen. Even if you don’t know an answer,

by listening, you’re providing a solution to

a customer’s problem.”

-Elliot, Advisor Software