Adecco

Employment

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Customer Service Associate

The customer service associate will handle inbound calls from various clients, educating and assisting them as they sort out complex issues and questions. He/She receives calls one right after another, with little or no time between calls. On each call, the Customer Service Associate uses active listening and problem solving skills to evaluate the customer’s needs all while using multiple computer screens.

Requirements

• 1 yr. + customer service or sales experience preferably in call a center or retail environment such as the sporting goods, high-end luxury, gifting or general merchandise markets

• Flexibility to work a non-traditional schedule

• Above-average phone manner, email experience, follow-up skills, organizational skills, lucid writing skills, and superior conflict resolution and interpersonal skills

• Excellent computer skills and type at least 30 words per minute with a high degree of accuracy in both spelling and grammar

• High School Degree/GED

• Ability to pass a criminal background check

Compensation

You will be compensated for every hour worked. Adecco’s pay day is Friday and our preferred method of payment is direct deposit or CitiBank pay card.

• $9.00 English • $9.50 Bilingual-Spanish• $13.50 Bilingual-French

Adecco Benefits

• Health package-eligible first day of hire!• Medical• Dental• Vision• LTD/STD

• Paid Holidays• Service Bonus• Free online skills training • 401K

Attendance and Tardiness

• Attendance will be tracked closely throughout the assignment. Punctuality is extremely important. If a situation out of your control arises you must call Adecco, we have 24 hour voicemail, as well as GSI’s dedicated tardiness line to report your tardiness.

Application Process

• Today• Prescreen resume and Ask Questions• Interview with Recruiter• Prior to leaving you’ll receive a “next steps” handout

• At Home• Application• Testing• New Hire Paperwork

• Melbourne Adecco Office• Verify ID’s• Schedule time for GSI Interview

THANK YOU!