Date post: | 21-Nov-2014 |
Category: |
Business |
Upload: | sharyn-sheldon |
View: | 288 times |
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“Do you know what it takes?”
Excellent Customer Service
“Your customer doesn’t care how much you know until they
know how much you care.”
Damon Richards
“I don’t know…”“How can I help
you?!”
Customer Service Representatives fail to answer consumer questions 50% of the time.
“80% of companies say they give superior customer service…
…but only 8% of customers agree.”
Blah!Blah!
Blah! Blah!Blah!
Blah!Blah!
Blah! Blah!
“It takes 12 positive experiences to make up for one negative one.”
“Only 4% of disgruntled customers voice their
dissatisfaction…”
“…But 91% of unsatisfied customers won’t come
back!”
“…91% are frustrated with having to contact a
company multiple times for the same reason…”
“75% of consumers believe it takes too long to
speak to an agent…”
“…90% are frustrated with
being put on hold…”
“…and 89% are frustrated with having to repeat themselves to multiple
representatives.”
“…but only 1% feel that companies
consistently meet their expectations.”
“86% of buyers will pay more for a better
customer service experience…”
“Here is a simple but powerful rule:Always give people more than what
they expect to get.”
Nelson Boswell
“Find out more!”
www.businesscontentplr.com/custsvc