Date post: | 29-Nov-2014 |
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Customer Success – Large Telco Case Study
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Business Objectives:
The company needed to improve business intelligence, cloud utilization, and customer reporting capabilities by standardizing on a single instance of Salesforce company wide.
Challenges and Opportunities:
The company needed to consolidate more than a dozen disparate instances of Salesforce covering more that 25 countries in EMEA. The company also needed to address regional requirements for encrypting customer data in cloud as well as enforce its own policies for protecting employee data.
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Why CipherCloud:
CipherCloud for Salesforce enabled the company to implement granular field-level encryption for customer and employee information within Salesforce without impacting usability and reporting requirements. CipherCloud professional services was able to work with both Salesforce and the SI partner to develop Salesforce data migration tools and best practices.
Implementation Highlights:
The Telco consolidated its Salesforce usage to a single Org consisting of 40,0000+ users. CipherCloud helped the Telco to encrypt more than 40 Salesforce fields with AES 256-bit encryption. The Telco was able to standardize and centralize operations and extend Salesforce to new lines of business previously restricted from using the cloud.
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Benefits
The new Salesforce implementation provided improved reporting and business intelligence enabling the Telco to better understand its customers across all of EMEA. The Telco also realized huge cost savings as a result of increased Salesforce utilization and workforce efficiencies. The Telco also used the added data protection practices as an competitive differentiator for their market.
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QUICK FACTS• Global Communicators Business
• More than 400 million customers
• 30+ Countries• 90,000+ employees• 40,000+ Saleforce.com users
• CipherCloud® product: CipherCloud for Salesforce
CipherCloud Professional Services
Support to millions of businesses around the globe to enable and improve communication, collaboration, and business services
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Encrypt Sensitive
Solutions
CRM
Collaboration
Custom Applications
About CipherCloud
100 MillionRecords Protected
Company
1.2+ MillionLive Users
10 Industries
12 Countries
6 Languages
235+ Employees
Awards
Cool Vendor
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“Cloud is here to stay and this lets it work in a safe manner.”
- SC Magazine Judge, UK
“CipherCloud ensures that customers are the only ones that can access data in the cloud while preserving the native user experience.”
- SC Magazine Judge, US
“A truly innovative product, enabling cloud adoption by even the most risk-averse organization.”
- SC Magazine Judge, UK
“This software meets a very real need for most companies moving forward.”
- SC Magazine Judge, UK
Global Recognition
Information Security Product of the Year
London , April 2013
Best Emerging Technology
San Francisco, February 2013
“CipherCloud is helping businesses that could otherwise not adopt the cloud because of compliance and security concerns.”
- SC Magazine Judge, US
| © 2013 CipherCloud | All rights reserved. 8
Company Name : CipherCloud
Website: www.ciphercloud.com
Address: 99 Almaden Blvd, Suite 500
San Jose, CA 95113
Email: [email protected]
Phone: +1 (408) 520-4937
About CipherCloud