Customer Support Portal and Knowledge Base

Customer Support 2018

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About the Knowledge Base

• The Symphony Retail Ai Knowledge Base is easily accessed via the Customer Support Portal. This invaluable resource enables you to quickly find relevant information about the Symphony Retail Ai solutions used within your organization.

• Simply log in to the Customer Support Portal using your existing details and click on the link to the ‘Articles’ page.

• Here you will find a selection of product documentation which is available 24x7.

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About the Customer Support Portal

• Access the Knowledge Base including FAQ’s and self-help documentation

• Download the software solutions, service packs and user guides eligible to your organization

• Create and track support cases online 24 x 7 x 365 when questions or issues arise

• See News announcements for Symphony Retail Ai and our products, services, and support

• Have an unlimited number of portal users available per customer including distribution lists

• Designate a portal administrator who can maintain all users and support cases for your account

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To request your first Customer Portal ID, or for assistance in using the Portal, please send an email with

‘Customer Support Portal ID’ in the subject line to: Customersupport@symphonyretailai.com