Customer Trust -The foundation tobetter customer experienceFreshworksNov 2019

Speaker Sunny Singh,Field Marketing Manager - Freshworks

What does “trust” mean?

http://www.youtube.com/watch?v=M7FIvfx5J10

What does trust mean in business?

Competence(Expectation)

Consistency(Reliability)

Communication(Transparency)

3 Cores of Trust

Some popular brands that we trust

Customer Experience is KEY to gaining ‘Trust’

Impact of your products/services on customer experience

Competence

Ensure consistent customer experience at

every point in the customer’s journey

Consistency

Have the right data to communicate the right

information

Communication

Freshworks customer-for-life engagement platform

Our engagement engine powers an effortless experience* for the customer

*“Customer loyalty depends on how easy you make it for your customers to do business with you”- Gartner

OmnichannelEngagement

Predictive Engagement

Contextual Engagement

Collaborative Engagement

Come talk to us!

Hall:

Booth No:

THANK YOU!