Customers

by S.Vanitha

A customer is anyone who receives a product – either a good or a service – from an organizationIn most situations the customer will have to pay to obtain the product,

Students are increasingly referred to as the ‘customers’ of the schools and colleges that they attend, but the majority of students do not pay directly for the educational service they receive.

FOREXAMPLE

Internal customers are members of staff or outside suppliers who contribute towards the service provided to external customers. 

External customers, are the people who actually buy or use an organization’s products and services.

Employee Pyramid

Customer Pyramid

A end-users will describe their needs to a developer and will very often end up with an end result far different than what was needed

FOREXAMPLE

Gandhiji’s Quote on Customers

Customer Care & Retention

One of the most important customer service skills is the ability to understand and effectively respond to the customer’s needs and concerns

Key aspects of quality for the customer include:Good design – looks and style. Good functionality – it does the job well. Reliable – acceptable level of breakdowns or failure. Consistency. Durable – lasts as long as it should Good after sales service. Value for money.

Promise or agreement to do something in the future, especially: Act of assuming a obligation at a future date.Being bound emotionally/intellectually to a course of action or to another person/other persons.The trait of sincerity and focused purpose.

Commitment