Customers in the driving

seat for e-commerce

Combined over 15 million

shipments are

created, tracked and managed

daily

connecting the shipper, carrier and crucially the consumer with

real time knowledge

creating a smarter delivery experience

87.1%FIRST TIME DELIVERY RATE

17%OF PURCHASES ARE NOW CLICK &

COLLECT

55%HOMES ARE UNATTENDED DURING

DAY

73%

WANT TIMED DELIVERY SLOT

OPTIONS

91%Prefer delivery to home

The divided market

Click & Collect on the rise

63% of online shoppers in the UK used click & collect in last 12 months, 43% in France, 26% in Germany.

Deloitte predicts that the number of click and collect locations in Europe will reach half a million in 2015, a 20% increase on the previous year.

31 % of customers in the UK were disappointed with the Click & Collect experience this Christmas

Click & Collect Journey

PASS MY PARCEL –

SMITHS NEWS

Update

retailer

Update

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Thank you

email/smsEnter pick up code

Email/sms to

customerGenerate pick up

code

How it works in detail

Scan to van

Collection

createdPre-adviceLabel Produced

Signature date/time

Signature date/time

Scan event date/time

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A look to the future

Control & Interact

Ibeacon & Ambient

technology

Drive thru - valet

Drive thru - mainstream

Virtual queues

Meet & Greet Kiosk

Utilise existing infrastructure to offer same day delivery

Provide upsell potential for retailers

Complete visibility & Transparency of returns

Consolidated delivery offering

Deliver Personalised branding & communications for retailer

Connecting customer experience across channels

Same Day Click & Collect Offering

Convenient and transparent returns management

Increased Revenues & Brand Loyalty

Control Over In-store Staff Through Worksmart

WHAT DOES IT MEAN FOR THE

INDUSTRY?

+SCROLL

top-shelf customers

CARRIERS

Click& CollectRetailers & advisors

Nigel doustceo

+44 7899 064 699

Nigel.doust@blackbay.com

Matt RobertsonCCO

+44 7812 768019

matthew.robertson@despatch.net