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Cutting the wires --Cutting the wires --
The Fleet Operator Perspective
Daventry14th May 2008
ACFO is --
The principal UK body representing fleet operators (ie the organisations who use the
vehicles)A major networking forum for fleet
operators/ managers/ administratorsThe focus of representation of the legitimate
concerns of fleet operators with government agencies and other representative bodies (BVRLA, SMMT, RMIF etc)
Source of data/ information on fleet management techniques
ACFO has --
Approx 900 members All sectors of UK commerce Complete cross-section of fleet sizes
7 to 43,000 cars & vans: some members also have larger Commercials/ HGV fleets
Representation from all styles of fleet Pool/ benefit; high/ low mileage; all forms of
operation
9 regions nationally The ear of government A major commitment to green (and safe)
fleet operations
We also have --
Our Mission Statement: “ACFO aims to be the principal organisation
which represents the professional interests of vehicle fleet operators; developing expertise in fleet management through meetings, informed debate, and training”
Membership Distribution --
EA
NEMI
NW
SC
SO
SW
LE
LW
EA
LE
LW
MI
NE
NW
SC
SO
SW
Total Membership > 900
Membership Profiles
>900 MembersApprox 70% “fleets”Approx 30% “suppliers”
Manufacturers Rental companies Leasing companies Dealers Aftermarket – all areas
Total fleet count (EXcluding lessors’ clients fleets)
> 650,000
At the heart of policy
Representation of “the voice of fleets” on many groups/ bodies LowCarbon Vehicle Partnership Low Emission Zones WP Cleaner Transport Forum
Also, regular dialogue with: HMRC/ Inland Revenue/ Customs & Excise DfT DVLA DEFRA HM Treasury
Market Position
Around 50% of all new car registrations to 25+ unit “fleets”
Around 20% of all new car registrations to 2 - 25 unit “businesses”
Average tenure – 44 monthsAverage mileage – 70,000 (at disposal)Total fleet parc – 3.5m - 4.0m cars + vans
Outline demography – UK fleet cars Fleet User Demography - 2007
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
45,000
50,000
5 - 10 10 - 25 25 - 50 50 - 100 100 - 250 250 - 500 500 - 1000 1000 - 2500 2500 - 5000 >5000
No
of
Fle
ets
0
100,000
200,000
300,000
400,000
500,000
600,000
To
tal U
nit
s
No of Fleets Fleet Units in Band
Good Fleet Management practice
Understand what’s going onCapture the basics
(Business) Mileage Fuel Used Costs
“Every mile – Every drop – Every penny”
Enforce realistic business disciplines!Major company costs
CAN be managed – IFIF it’s measured
Highly affordable
Essentially single-tier membership Annual subscription only £165pa + VAT
"It is rare indeed to find such a wealth of varied knowledge and experience, in so many different motor industry disciplines under one roof, as at ACFO meetings.
It is even rarer to leave an ACFO meeting having not learned something new.”
Fleet Manager; IT sector; 1,500 cars
"It is rare indeed to find such a wealth of varied knowledge and experience, in so many different motor industry disciplines under one roof, as at ACFO meetings.
It is even rarer to leave an ACFO meeting having not learned something new.”
Fleet Manager; IT sector; 1,500 cars
Other benefits of Membership
Best networking forum for fleetsMultiple delegates per meeting
(Organisation is the Member – not an individual)
All aspects of all sizes, types and levels of fleet accommodated
Smaller fleets benefit most Networking access to large-fleet expertise – free!
Access to discounted training coursesTemplates/ examples of key document sets
Driver Handbooks – Sept 2003 H&S/ DoC Policies – Feb 2006
#1 Issue for Fleets - 2008
Duty of CareHealth & SafetyCorporate Manslaughter & Corporate
Homicide Act
All topics for relevant Press, conferences, training, schemes, threats and cowboys
The underlying issue is deadly serious
For aftermarket installations
Good news
Bad news
No such thing as a problem
only profit opportunities
Once upon a time --
Results 1 - 10 of about 1,800,000 for lucar terminal. (0.28 seconds)
-- to add things like these -
Cruise control - Choose an actuator
AP300 - Vacuum actuator: Ideal for vast majority of vehicles, petrol or diesel. Smaller body easy to mount in engine bay. Best value for money out of the range.
AP550 - Electric actuator: Modified AP500 with 4 stroke lengths and variable cable length. Universal kit for easier fitting in awkward spaces.
AP800 - Electronic Actuator. Cruise control especially designed for ‘Drive by Wire’ vehicles. This unit requires a command module plus a vehicle specific, plug-in, pedal interface - ‘T-Harness’.
Saves time on fitting, no moving/wearing parts.
-- through these -
-- more high-tech -
All cars sold in the United States since 1996 are required to have a On-Board Diagnostics connector, for easy access to the car's Controller Area Network (CAN) bus.
- - but NOW
More devices as standard
Specification developmentsDemanding buyersDemanding drivers Increasing legislation Increased sophistication
Fewer “standard” items to add
Application-specific devices Tracking Geofencing Alarms (eg chillers) Dedicated comms Database links to base station
Purpose designed features Driver behaviour Incident defence (eg waste freighters)
Duty of Care
Risk minimisationDriver monitoringReplicability“Tick-in-the-box” peace of mindCriminal chargesCivil claims
Demands of the Fleet Manager
Technical knowledgeCompetenceConvenienceRisk transferAccountability chainDiagnostics“Right-first-time” QualificationsCapacityAbility to serve Ability to serve theirtheir customers! customers!
Costs -
Clearly a factor – but seldom main issue “Value for money” Quality service delivery Backup
“Partnering” concept gaining ground Insurance policies more demanding
No device – no risk cover Audit trail for reliability & loss adjustment
So -
Look closely at developing marketsMore niche areasQualification and guaranteesUnderstand fleet needs/ choice driversDon’t sell the product – sell the benefitsbenefitsEvaluate volume and price carefullyFleet vehicles move around –
Testing essential Implications of problems Client downtime
Thank you for listening
Drive home Safely (and Economically)!
Thank you for listening
Drive home Safely (and Economically)!
The EndThe End
Rivendell HouseWinton RoadPetersfield
GU32 3LL UK
Tel: +44 1730 260162Fax: +44 1730 26 39 37