CYBER INFODEV PVT. LTD.
BACKGROUND
Information and Communication Technology (ICT) has become the buzzword the world over. It
has been unanimously voted as the one-stop solution to the problems afflicting the developing
countries, especially their rural population. One area that is drawing everybody’s attention in this
regard is e-Governance. During the last few years the government has taken various initiatives to
incorporate the benefits of Information Technology and its tools in its functioning. The emphasis
has been on providing better services to citizens and in improving their internal productivity.
NEEV, CYBER INFODEV PRIVATE LIMITED
Backed by an experience of over twelve years in e-Governance and providing various solutions for
public, private and development organizations. Our solutions includes software for the
implementation and monitoring of various rural development programs and schemes, digitization of
documents, surveys, data entry and consultancy services as well as Setting up of e-Governance
Centres or Citizen Civic Centres. Neev, Cyber Infodev Pvt. Ltd. is a part of Drishtee Group.
Based upon Drishtee’s 4 C approach Neev has been providing information to the community which
itself is a Channel. Drishtee is a social enterprise focused exclusively on rural India. Drishtee has
facilitated and supported a network of over 14,000 rural enterprises to cater to the critical needs of
base of the pyramid.
NEEV VISION
To reach technical excellence in our solutions and to achieve the highest standards of quality
through continuous Research and Development.
NEEV MISSION
To provide customized solutions to the problems of various businesses and government
departments through the use of various Information Communication and Technology (ICT) tools,
backed by our varied experience and expertise
OUR GOAL
To streamline administrative processes using an efficient service delivery mechanism through
Information and Communication Technology.
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SERVICES WE OFFER
1. Neev Citizen Civic Center (Single Window Center)
A Neev Citizen Civic Centre is a central place where citizens come to avail of various government and private services. These centers are managed by professionally trained representatives of NEEV, supported by the government officials at the back-end. At this center NEEV tries to provide the entire ancillary services which citizens might need during their visit of the center like Notary, Xerox machine, Digital Photo, Digital Signatures, etc. These representatives use computers in maintaining huge databases or to redress various services and these services are fee-based.
NEEV, Cyber Infodev Pvt. Ltd. partnered with the district administration of Uttar Pradesh, Bihar, Assam, Chattisgarh and Haryana to implement its Citizen Civic Centre. These centers with the help of information kiosks, wide spread in entire district, would provide various services like Information of land records, Caste, Domicile, Income, Birth, Death certificates along with R.T.O. Services, Property Tax Collection, Water Tax Collection etc.. These e-Governance centers would be located strategically at Nagar Nigam / Collectorate / Tehsil Offices and would act as a feeding hub for other centers in the district. It will also act as a central point where the citizens can apply for the above-mentioned services, submit the required documents and collect the license or certificate within the shortest period of time.
Ancillary services like photographs, medical examination, driving test; vehicle inspection, etc. are also going to be provided at the same place. The applicant has to pay a nominal fee for the services to NEEV’s representatives apart from the government charges.
Implementation model
The model proposed for revamping the facilitation center is:
Neev Citizen Civic Center at District level :Situated at the DM / DC / Collector office premises, the District Citizen Civic Centre will be a central place where citizens can come to avail of various government services at District level such as PRC, Death, Birth certificates etc. within a specific time limit and without having to pay visit to branches. The Citizen Civic Centre at District office will work as a District Branch of Neev, which will monitor the activities of Tehsil / Block level e-Prashashan Kendra. They will also update District Administration and Neev, Head Office regarding the status of Tehsil / Block level Citizen Civic Centre on regular bases.
Neev Citizen Civic Center at Tehsil level :Operational at the Tehsil level, all the Tehsil offices would be integrated to District Citizen Civic Centre and monitored on a day to day basis with the help of an online portal. Each of the Tehsil offices would be managed by trained staffs from Neev and ably supported at the back end by Tehsil Officers and SDMs.
CSCs at Panchayat level :Neev, Cyber Infodev Pvt. Ltd. will integrate their Citizen Civic Centre with Kiosk centers.. These information kiosk centers are working at the Panchayat level and run and managed by a local entrepreneur.
© Cyber Infodev Private Limited. All rights reserved.
The Kiosk centers would act as nodal centers in each Gram Panchayat for providing e–Governance solutions to citizens living within the vicinity of the Gram Panchayat. Each kiosk center would be attached to their respective Tehsil Office, which in turn would be integrated with the Citizen Civic Centre. The kiosk operators would be authorized to charge a fee from the citizens for the services rendered.
All three of them would be integrated to bring uniformity in process and data sharing from the District to panchayat level, besides ensuring efficient service delivery.
Neev Citizen Civic Center at Municipal Corporation/ Nagar Nigam Level:
Situated at the Muncipal Corporation head office and the associated circle offices. These centres are managed by Neev trained staff and they are collecting various type of taxes from citizens like Property Tax, Water Tax, Trade licenses, Birth Certificate, Death Certificate, Certificate verification etc. Cash collection against services has been deposited at the designated bank account of Municipal Corporation or the account department. Center in-charge update the daily report to concern executive officer of circle offices and the project in-charge reports to Municipal Commissioner.
© Cyber Infodev Private Limited. All rights reserved.
2. e-Governance Solutions
We are e-Governance domain expert and understand the Government processes very well, which
help us to design the e-Governance solutions as per the need of Government. These solution
helps Government officials to do their work in easy and efficient environment. Also, our solutions
are Citizen centric and they get the government services in very transparent and convenient
manner. We have wide range of e-Governance solutions for the District, Tehsils, Blocks and
Pancayat level Government offices and we are able to develop any type of Software as per the
requirements.
a) Integrated Block Office Management System (IBMS):
IBMS consists of various modules (SGSY, MNREGS, Complaints, IAY, Establishment, Accounts,
Parvar Register, Daak, Ration Card, Pension, Dashboards etc.) for the Patals & Departments of
Block Office. Block office employees (General Users) put the data in IBMS modules as per the
rights given to them by the System Administrator (System Administrator is a super user, who can
create users and provides the rights of software as per their responsibilities). Users can view the
entered data in the form of various reports available in IBMS and they can take the printout of the
reports whenever required. ADO’s / BDO’s can monitor the progress of projects with the help of
various MIS reports and can approve or reject the projects from their logins. An integrated
approach of the software provides the facility to monitor the block office work from the District level
logins of CDO / DM. They can view the various MIS reports related to any of the block offices.
IBMS is also connected to the Integrated Voice Response System (IVRS) & SMS gateway to
connect the field level officers and gram pradhan to get the required information related to the
various projects.
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b. District Grievance Redressal System (Project Samadhan):
2 to 5 seater state of art centralized complaint call center at District level to record the complaints
related to all the government departments in District. System can record the complaints in text as
well as capable to record the conversation between Call Center executive and Complainer. Call
Center executive transfer the call to the respective nodal officer who will provide the instant
solution to complainer. System can manage all the complaints very effectively and keep the track
of all the complaints with help of strong MIS provided for District level officers.
c. Arms Soft:This is the online software which can track the applications of the Arms licences as well as
monitoring of the Arms available in District.
d. BPL Soft:
BPL Soft helps to maintain the database of the Below Poverty Line (BPL) population including the
informations about the households, various schemes etc. Thus, the user has all the information
available at the click of buttonm facilitating the Decision Support System.
e. SGSY (Swarnajayanti Gram Swarozgar Yojna) : It maintains the database of various applications,
their applicants, their processing, banks, their branches, etc. Further, it records the status of loans
issued to individuals and groups and their history and the process after a loan has been sanctioned,
etc.
f. Watershed Management : It maintains the database and takes care of information management of
the watershed mission going on in a district. Also, it maintains information about the acquirement and
disbursement of funds apart from generating monthly reports.
g. IAY (Indira Awaas Yojna) : It maintains information about the scheme like what is being done and
how, how much fund has been allocated, how has been spent, etc.
© Cyber Infodev Private Limited. All rights reserved.
3. Computer Literacy Program for Government Employee's:
Neev has started the Computer Literacy program for Government employee's in collaboration with
the group company “Drishtee Development and Communication Ltd.” with the brand name CEEP.
CEEP(Centre for Education and Entrepreneurship Program) is being working in field of IT and
Vocational Education since last 15 years. CEEP has successfully running Computer and English
Speaking courses through the network of 2500+ franchisees present in 12 states of India. More
than 65,000 students have successfully gained the computer skills for the future advance
education and strengthening the Career prospects. CEEP program was created with the support of
Microsoft Corp. and Curriculum was also jointly created with Microsoft Corp. We offers the cost
effective low price IT education with the variety of the courses. We organize training at government
premises after the office hours with the help of trained teachers, laptops and projectors.
4. Process Documentation:
Standardization of the processes and their
documentation is very important in any of the
organization including government offices. We
have expertise in designing new processes,
simplifying complex processes, merging of
redundant processes and writing a Standard
Operating Process (SOP) document in English
and regional languages. SOP provides
employees with a reference to common
business practices, activities, or tasks. New
employees use an SOP to answer questions
without having to interrupt seniors to ask how
an operation is performed.
5. Consultant for ISO Certifications:
We help government organizations to get the ISO certifications by providing the help of our
expertise consultancy at various level including training, documentation, and supporting in internal
as well as external audit.
1. Training on ISO2. Preparation of documents
• Quality Management System (QSM)• Quality Procedure Manual (QPM)• Quality Format Manual (QFM)
3. Conducting Internal Audits3. Support in External Audits
6. Other Support Services: Apart from the above mentioned services and solutions, Neev has the
© Cyber Infodev Private Limited. All rights reserved.
expert team for the support services like Digitalization of Documents, Survey, Data entry work
etc.
Client List:
Our satisfied clients are our greatest assets. They know us better than ourselves. Following is the
list of our clients.
District Administrations: Meerut (U.P.), Mathura (U.P.), Bagpat (U.P.), Muzaffarnagar (U.P.),
Aligarh (U.P.), Sitapur (U.P.), Basti (U.P.), Gorakhpur (U.P.), Sirsa (Haryana), Kurshetra (Haryana),
Sonitpur (Assam), Munger (Bihar), Dhar (M.P.), Jhabua (M.P.), Bhopal (M.P.), Dindori (M.P.),
Bilaspur (Chhatisgarh), Durg (Chhatisgarh), Janjgir (Chhatisgarh), Korba (Chhatisgarh), Sarguja
(Chhatisgarh), Gandhi Nagar (Gujrat), Pudukkottai (Tamilnadu), Thanjavur (Tamilnadu), Badalkot
(Karnataka) and many more...
Nagar Nigam: Patna Municipal Corporation
Government Corporations and PSU's: Central Cottage Industries Corporation of India Ltd.
(Delhi), Madhya Pradesh State Electonics Development Corporation Ltd. (M.P.), M.P. State Minor
Forest Produce (Tr. & Dev.) Co-op, Fed. Ltd. (M.P.), Rajiv Gandhi Mission for Watershed
Management (M.P.), Rajiv Gandhi Shikhsa Mission (M.P.), Madhya Pradesh Rajya Van Vikas
Nigam Ltd. (M.P.)., Madhya Pradesh State Road Transport Corp (M.P.) and many more...
Other Clients: Drishtee Development and Communication Ltd., Stellar Technosoft Inc., Michigan,
USA, Padmini Infrastructures, Leela Jewelers, Charu Apparels, Yeti International, Narmada
Fabricators, JRG Builders (P) Ltd., Chattisgarh Police , CEDMAP, Krishi Jagat, Green Woods Club,
Bora Brothers Industries, Digital Broadcast, Mech and Fab Industries, Kushagra Online, Abhivyakti,
Glass Fiber Textile, Electro Mechanicals, L N Mishra college of Business Management, Ritu
Memorial Hospital, Jamna Pharmaceuticals, Satyam Industries, Insprose Industries, Delhi Public
School, Permali Wallace, Amazing Web Tech, Narmada Group Bhopal, Techavenue Pvt. Ltd., Red
Cross Society, Bihar, Som Group of Industries, Hotel Lake View Ashok Bhopal, Radiant Travels,
Raipur University
Contact us:
CYBER INFODEV PVT. LTD
Knowledge Boulevard, Tower B, 8th Floor, Plot No. A-8A, Sector- 62, Noida, U.P.( 201301)
Phone: +91-120-4661000 / +91-9204056088 / +91-9268573888 Fax: +91-120-4661002
Website: www.cyberinfodev.com, www.drishtee.in E-mail: [email protected]
© Cyber Infodev Private Limited. All rights reserved.