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Cyber Risks, Social Media and Insurance
LexisNexis® Matthew Bender®
This publication uniquely provides a comprehensive resource for those in the insurance industry, as well as other business, and their attorneys, for understanding and successfully managing the opportunities and risks presented by the use of social media in the business world.
This publication: • Surveys social media today and assesses the considerable pros and cons of
the use of social media by businesses• Examines how insurers, agents and brokers are now using social media in
marking, underwriting, claim reporting and investigation, fostering customer relations, facilitating internal communications, mining data and using the mined data
• Explores the impact of social media on insurance producers• Discusses a wide variety of risks to business in general (including risks
affecting insurers, agents and brokers), raised by the use of social media• Considers the intersection of state regulatory laws and guidance issued by
regulatory authorities such as FINRA and the NLRB
Quickly identify and understand cyber risks facing insurers, agents and brokers using social media.
$155 1 volume, softbound, Pub. #01871,
ISBN 9781632828385eBook | epub or mobi format,
eISBN 9781632828392 Price does not reflect sales tax, shipping or handling. Prices subject to change without notice.
For more information or to order
A Guide to Risk Assessment and Management 2015 Edition Carrie E. Cope, Dirk E. Ehlers, Keith W. Mandell
It features vital information on mitigating the risks of social media use. It discusses pertinent underwriting considerations and available insurance policies offering:
• Coverage for social media use in general• Social media coverage within general Internet liability policies• Social media coverage with non-Internet liability policies
The publication further explains “best practices” advocated by industry experts for:
• Avoiding liability for third-party postings• Employer-related social media issues, including employee social media use and the use of social media for
employment decisions• Company advertising through social media, including applicable FINRA guidelines• Avoiding data breach liability• Third-party contracts
The publication concludes with considered prediction as to the future of social media, new potential risks of emerging technologies and diverse future uses of social media by the insurance industry ranging from outsourcing to augmented measurements of ROI.
Cyber Risks, Social Media and InsuranceA Guide to Risk Assessment and Management 2015 Edition Table of Contents
Ch. 1 Evolution of Social Media
Ch. 2 How Insurers Are Using Social Media
Ch. 3 Risks Arising from the Use of Social Media
Ch. 4 The Impact of Social Media on Insurance Producers
Ch. 5 Impact of Social Media on Insurance Regulation
Ch. 6 Mitigating the Risks of Social Media Use
Ch. 7 Cyber Risks and Insurance
Ch. 8 Predictions
Table of Cases
Table of Statutes
Index
About the Authors Carrie E. Cope is a shareholder of Cope Ehlers, P.C., and is head of the firm’s insurance regulatory and specialty lines claims and coverage consulting practices.
Dirk E. Ehlers is shareholder at Cope Ehlers, P.C., with oversight of a broad range of insurance matters in the firm’s specialty lines claims consulting and litigation practice areas. For over 25 years, Mr. Ehlers has provided counsel to clients in the insurance industry in connection with liability insurance products.
Keith W. Mandell is a partner at the law firm of Cope Ehlers, P.C. He is a member of the firm’s specialty lines claims and coverage consulting practices.
LexisNexis and the Knowledge Burst logo are registered trademarks of Reed Elsevier Properties Inc., used under license. Matthew Bender is a registered trademark of Matthew Bender & Company, Inc. Other products or services may be trademarks or registered trademarks of their respective companies. © 2016 LexisNexis. OFF03677-0 0216