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CYBERLOGIC E-TOURISM PLATFORM
MANAGEMENT & ONLINE DISTRIBUTION OF TRAVEL SERVICES
www.cyberlogic.gr
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➢ Our MissionProvide innovative & cutting-edge technology solutions for thetravel industry. We value direct, open & honest communication,product quality, responsiveness, reliability and commitment toour clients
➢ Our VisionSimplify travel business and empower travel companies toeasily start, run and grow successfully in the global market
ABOUT CYBERLOGICMission & Vision
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ABOUT CYBERLOGICFacts & Figures
❑ Founded on 2006
❑ 14+ Years of Experience in Travel Technology
❑ > 100 Clients & Partners Portfolio
❑ 25 People Personnel
❑ > 3.500.000 PAX processed in 2019
❑ Multinational Presence in 6 countries & counting…!
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Helpdesk & Online Ticketing System
Fast
Free
Online Documentation
Manual
Telephone Help-Line
Live Support
www.cyberlogic.gr
CUSTOMER SUPPORTDedicated Helpdesk Team
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CLIENTS & PARTNERSClients & Partners Indicative Portfolio
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1Destination Management Companies (DMCs)
Incoming Travel Agencies
Tours Operators
Online Travel Agents (OTAs)
Excursions/Tours/Package Organizers
Transfer Management Companies
A COMPLETE SOLUTIONfor the Travel Industry
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3rd Party Suppliers
Hotels
Flights
Transfers
PackagesCar Rentals
Ferries
Tours
Own Producti.e. Desktop Apps Web Apps Mobile Apps & Contracting
Local Suppliersi.e. Desktop Apps Web Apps Mobile Apps & Contracting
i.e. Channel Managers, GDS, ADS
- Tour Operators- Travel Agents
- Bed banks - OTAs
- IDS/ADS
B2B
- Retail Websites - Social Media - Mobile Apps
B2C
Traditional Channels
e-TOURISM PLATFORM OUTLINEContracting, Reservations, Operations & Financials
– XML/JSON API– Cyber2Cyber– Supplier Extranet
– XML/JSON API– Agents Extranet– Mobile Apps
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e-TOURISM PLATFORM INFOGRAPHIC
➢ e-Tourism Platform vs a Travel Company’s Structure:
❑ Cyberlogic designed e-Tourism Platform to encompass the structure of a Travel Company
❑ Each platform application serves a specific purpose & department
❑ Platform users groups include Managers, Administrators, Operators, Accountants, Agents, Ground Personnel and Reps
Ground Personnel& Sellers
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INTEGRATED BACK-OFFICE
FOR TRAVEL OPERATIONS &
ADMINISTRATION AUTOMATION
e-TOURISM OPERATIONS
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Product Management
Contracting
Transfers &
Excursions
Reservations
Financials
Invoicing
Cost Control
e-TOURISM OPERATIONSAutomate Your Travel Operations
➢ Back Office Application for Administrators & Operators ➢ Key Features
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Web Application to Manage:
➢ Bookable Content– Hotels– Excursions– Transfers– Other Travel Services
➢ Non-Bookable Content– Locations– Landmarks– Suppliers
➢ Compatibility with– GIATA– DRV Global Types
e-TOURISM OPERATIONSWeb Operations Application
Web OperationsProduct Management
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➢ Key Features
– Purchase Contracts Management
– Easy Sale / Tariff Creation– Hotels– Transfers– Excursions– Packages– Car Rentals– Handling Fees– Other Travel Services– Multiple Markets– Multi Vendor– Easy Allocation Management– Offers Management– Easy to Export, Print & Sign
Contracting
e-TOURISM OPERATIONSContracting
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➢ Key Features
– Multiple Services Management– Auto & Manual Calculation– Offers Calculation– Mass Reservations Imports & Exports– Easy Recalculation (Mass or Individual)– User Friendly Interface– Auto Send Vouchers & Lists– Smart Allotment Plan– Buy & Sale Allocation Management– Offers Yielding– Stop Sales– Online Performance Monitor
Reservations
e-TOURISM OPERATIONSReservations
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e-TOURISM OPERATIONSTransfers
➢ Key Features
– Integrated with Reservations– Transfer Planning Tool– Transfer Yielding– Mass Import & Export of Transfer Lists– Auto Send Transfer Lists– B2B Agents & Suppliers Extranet Integration– Mobile Apps Integration (i.e. MeetNGreet)
Transfers
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e-TOURISM OPERATIONSExcursions
➢ Key Features
– Integrated with Reservations– Auto Liquidation– Excursions Traffic Planning Tool– Manage and Sell Own & 3rd Party Excursions– Manage Prebooked & Local Excursion Sales– Maximize & Yield Destination Upsales– Sales Vs Arrivals Yielding– Mass Import & Export of Lists– Contract & Control All Types of Supplier Costs – B2B Agents & Suppliers Extranet Integration– Mobile & Web Apps Integration (i.e. Mobile Excursions, Web Excursions)
Excursions
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e-TOURISM OPERATIONSInvoicing
➢ Key Features
– Integrated with Reservations– Integrated with Local Excursions– Auto & Manual Sale Invoicing– Invoicing Balance Check Reports– Proforma & Official– Export to Accounting– B2B Customer Extranet Integration– Supports e-Invoicing (i.e. Bavel)
Invoicing
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e-TOURISM OPERATIONSCost Control
➢ Key Features
– Integrated with Reservations– Integrated with Local Excursions– Cost Reconciliation for all types of Services– Cost Invoicing Balance Check Reports– Export to Accounting– B2B Supplier Extranet integration
Cost Control
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e-TOURISM OPERATIONSStatistics & Business Intelligence
➢ Key Features
– Full Set of Statistics– Performance Indexes & Ratios– Year-on-Year Statistics– Yield Dashboards– Easy to Customize– Business Intelligence (BI) Enabled– Integrated with e-Tourism MIS/BI– Easy to Interface with 3r party BI Platforms
Statistics / BI
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✓ Centralized Management for All Services & Applications✓ Superior Performance, Scalability & Control✓ Business Processes Optimization, Streamlining & Yielding✓ User Friendly & Customizable Environment✓ Full Set of Statistics & Reporting, Integrated with e-Tourism MIS/BI✓ API to Connect & Distribute Online
e-TOURISM OPERATIONSAutomate Your Travel Operations
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ONLINE TRAVEL DISTRIBUTION
DISTRIBUTE YOUR TRAVEL SERVICES WORLDWIDE
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SUPPLIERS
DMC INCOMING
TRAVELERS➢ Online Travel Distribution Highlights:
❑ Distribute via B2B & B2C Channels
❑ Connect with Travelers & Influence them at all Travel Life-Cycle Stages
❑ Provide Quality In-Destination Services & Streamline Operations
❑ Connect with Suppliers
❑ Integrate & Reach the Travel Supply Chain at All Levels
TOUR OPERATORS, AGENTS / OTAs
ONLINE TRAVEL DISTRIBUTIONTravel Industry Supply Chain Integration
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XML/JSON Web Service API
Cyber2CyberIntegration
Agent B2BExtranet
Supplier B2BExtranet
XML 3rd Party Push Integrations
ONLINE TRAVEL DISTRIBUTIONConnect & Distribute Travel Services
➢ Key Features
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ONLINE TRAVEL DISTRIBUTIONAgent B2B Extranet
➢ Web Application that provides Online access to Agents to:– Book Accommodation– Book Transfers– Book Excursions– Book Complementary Travel Services– Check & Export:
• Bookings Lists with details• Own Tariffs & Offers Lists• Stop Sales Lists• Sale Invoice Lists
➢ Other Features
– Supports Dynamic Packaging of the above– Auto Price & Availability Confirmation– Integrated with Cyberlogic Back Office
AgentB2B Extranet
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ONLINE TRAVEL DISTRIBUTIONB2B Web Excursions
➢ Web Application that provides Online Access to B2B Local Agents to:
– Book Local Excursions Online– Check Availability Online
➢ Other Features
– Unlimited Agents/Resellers– Automatic Ticket Reference Generation– Automatic e-mail Notification– White-Label Minimal Design– Mobile Responsive Web Application– Backoffice Real-Time Synchronization– Multiple Online Payment Types Supported
B2B Web Excursions
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➢ Web Application that provides Online Access to Local Suppliers to Check & Export:
• Bookings Lists with details• Local Excursions Sales Lists• Dispatch Orders Lists with details• Cost Invoice Lists
Suppliers B2B Extranet
ONLINE TRAVEL DISTRIBUTIONSupplier B2B Extranet
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Non Bookable Content
Cancelation Policies
Room Availabilities
Hotel Rate Search
Book/Cancel Reservation
Hotel Stop Sales
Sale Contracts Special Offers
ONLINE TRAVEL DISTRIBUTIONAccommodation API Features
➢ Feature Highlights
– Full Set of Web Services
– Contracts, Prices, Offers, Stop Sales, Allocation– Reservation Lists– Non Bookable Content– GIATA, DRV Global Types– Search & Book and Cache Functionality (Pull & Push)– Facility to Connect Directly 2 or more
Cyberlogic Clients (Cyber2Cyber feature)– Integrate 3rd Party Feed
XML API that provides a full set of Web Services to 3rd party systems to get Accommodation services by Connecting directly with Cyberlogic e-Tourism Platform
XML/JSON API
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www.cyberlogic.gr
➢ Other Features
– Supports Additional Service Types:• Excursions• Transfers• Car Rentals
– Provides also: • Reservation Lists• Descriptive Content for the
above Service Types
ONLINE TRAVEL DISTRIBUTIONOther API Features
XML/JSON API XML REQUEST XML RESPONSE
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➢ Online Travel Distribution Highlights:
✓ Distribute via B2B & B2C Channels✓ Connect with Suppliers & Local Agents✓ Streamline Operations ✓ Optimize In-Destination Services & Upsales✓ Integrate 3rd Party Product (i.e. hotels, air
tickets, tours/excursions, transfers)
ONLINE TRAVEL DISTRIBUTIONConnect & Distribute Online
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➢ Cyberlogic provides the option for a Private Online Distribution Hub Service➢ Cyberlogic provides the IT Infrastructure (servers, network, software licenses), the IT Administration and Technical
Support services➢ The Hub provides Superior Performance, Fast Time2Market, Cost Efficiency, Privacy and Exclusivity
ONLINE TRAVEL DISTRIBUTIONCyberlogic Private Online Distribution Hub
Private Online Distribution Hub
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FINANCIAL ACCOUNTING
MANAGE ACCOUNTS & FINANCIALS STATEMENTS
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Statements
Statistics&
MIS/BI Integration
Payments
Accounts
Cash Flows
FINANCIAL ACCOUNTINGAccounts & Financial Statements
➢ Key Features
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e-TOURISM OPERATIONSFinancials
➢ Back Office Application that provides Online access to Financial Managers & Accountants to:
– Manage Accounts– Manage Payments & Cash Flows– Monitor Suppliers & Customers Balances– Produce Statements
➢ Other Features
– Integrated with Reservations– Integrated with e-Tourism MIS/BI– Export to 3rd Party Accounting Systems
Financials
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e-TOURISM POWER BI/MIS
DEPLOY BUSINESS INTELLIGENCE
&
MAKE THE RIGHT DECISIONS
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Multi-Source Connectivity
Personalize Dashboards
Real-Time Access
e-TOURISM MIS/BIDeploy Business Intelligence
Key Features
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DATA
EXTRACT, TRANSFORM & LOAD
INFORMATION INFORMATION INFORMATION
DELIVERY
KNOWLEDGE
e-TOURISM POWER BI/MISBusiness Intelligence Life Cycle
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➢ Key Features
– Integrated Management Information System (MIS)– Desktop & Web access– Advanced Statistical Analysis & Business Intelligence– Key Performance Indexes & Ratios– Personalized Dashboards– Pivot Tables, Charts, Pies & Visual Graphs– Comparison Reports– Custom Reports– Custom Access Rights per User Group– MS Excel Integration– MS Power BI Integration
e-Tourism MIS/BI
e-TOURISM MIS/BIMake the Right Decisions
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MOBILE APPLICATIONS
STREAMLINE SALES & OPERATIONS
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➢ Web Application that provides Online access to Contract Managers to:
– Create & Manage Accommodation Contracts Online– Upload Contracts to Central Database– Print & Sign Contracts On-The-Spot
➢ Other Features
– Same Functionality with e-Tourism OperationsBack Office Contracting Module– User Friendly Interface– Mobile Responsive Web Application
Mobile Contracting
MOBILE APPLICATIONSAccommodation Contracting
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MOBILE APPLICATIONSGround Operations & Upsales
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MOBILE APPLICATIONSMobile Excursions for Reps
➢ Mobile Application that provides Online access to Local Reps to:
– Sell Local Excursions Online using Mobile Devices– Issue & Print one or more Vouchers On-The-Spot using Mobile Thermal Printers
– Check Online Excursion Pricing, Schedule, Availability & Descriptive Content
➢ Other Features
– Native Android & iOS Apps– Work on Mobile Phones & Tablets– Integrated with Back Office– Streamline Operations & Logistics– Maximize & Yield Destination Upsales
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MOBILE APPLICATIONSWeb Excursions Client for Reps
➢ Key Features
– Web Version Alternative of Mobile Excursions App– Same Functionality with Mobile Excursions App– Online Web Access for Reps– Mobile Responsive– Liquidation & Reports Exports for Reps
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MOBILE APPLICATIONSMobile MeetNGreet for Airport Personnel
➢ Mobile Application that provides Online access to Airport Reps to:
– MeetNGreet Travelers at the Airport– Identify & Process Arrivals Fast & Easily– Provide Online Information– Check-In & Validate Online– Direct to Transfer Service (i.e. Bus, Taxi, Shuttle)– Boost Customers Satisfaction
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MOBILE APPLICATIONSCyberTrips for Travelers
➢ Key Features
– Destination Info: Things to Do,
Attractions, Activities– Trip Plan Review– Search & Book Travel Services– Online Departure Confirmation– Contact Destination Managers Online– DMC Connects with Travelers: Before, During
& After their Trip– Travelers get Personalized Services & Support– Collect Feedback, Ratings & Reviews
CyberTrips
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WHY CYBERLOGICKey Benefits
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Receive, process & upload your offers & promotions online
to your partners
Reduce Dramatically Time2Market
Capitalize on the platform & develop new apps
or websites for B2C purposes
Develop B2C Brands & Apps
Increase your sales production on your existing clientele
Increase Market Share
Expand your distribution network with new partners
(i.e. TravelgateX, Peakwork, Jumbo, Viator)
Connect to B2B Channels
Enter new markets for traditional & online operation
(i.e. Tour Operators, B2B OTAs)
Expand to New Markets
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Sales Performance
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Minimize your paper consumption – become ecofriendly
Paperless Operation
Optimize your take-up per service category. Maximize
your conversion per person ratio (PP Sales & Profit)
Maximize Take-up % & PP Income
>99% Price Calculation Accuracy & Invoicing reconciliation
Eliminate Mistakes
Achieve superior results with minimum manpower
Reduce Manpower & Effort
Empower your employees to be efficient & happy
Increase Employee Productivity
Operational Performance
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Collect your money faster, reducing the risk from possible
client insolvencies
Reduce Cash Conversion Cycle
Eliminate supplier cost calculation mistakes with 99.9%
accuracy. Collect & reconciliate cost invoices effectively
Suppliers Cost Optimization & Control
Maximize your operational performance & return
Superior Yielding
Optimize your profitability & financial performance
Maximize Profit Margin
Outstanding value for money and return on your
investment in e-Tourism Platform
Maximize ROI
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Financial Performance
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01 Global DMC ExpertiseWe exclusively develop & support software
for DMCs & Incoming Agents for the last 13
years, across many different countries
02 Flexible & ResponsiveWe develop our software! Being able to
customize our platform to adapt & cover
custom client requirements
03 Helpdesk SupportWe provide live helpdesk support, with auto
ticketing system and online documentation to
our clients
04 Updates & Maintenance 05 On-Boarding & TrainingOur experts conduct onsite visits to train,
support and consult our clients in order to
optimally setup and operate the platform
06 Continuous Growth We grow alongside with our clients across
many different markets, conveying all the
latest trends & best practices to help them
develop & optimize their business
WHY CYBERLOGIC
We provide frequent stable software updates
and dedicated maintenance to our clients, with
the latest platform improvements &
developments
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Thank You!
Cyberlogic technology makes
travel business simple & profitable
S T E R G I O S PA N A G I O TA K I SCEO
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[email protected]+30 2810 371123
CONTACT US85 Dimokratias Avenue
71306 Heraklion Crete
Greece
www.cyberlogic.gr