Project:

Topic:

Content:

Created by Traitet Th.

Created Date 19 Aug 2012

Revised Date 7 Sep 2012

Revision No. 1.0

Document Name D02-001

USERS’ PERCEPTIONS

OF

THE E-MENU PROTOTYPE

ON E-MENU FEATURES

E-menu on iPad for Thai restaurant

Annotation: Research outcome

- Description of research & discussion of outcomes- Users’ perception on the e-menu prototype

USERS’ PERCEPTIONS OF THE E-

MENU PROTOTYPE ON E-MENU

FEATURES

2

OBJECTIVES3

• To answer the research question in terms of

developing software to meet business

requirements.

• To summarise suggestions from restaurant staff

• To summarise additional requirements after

interview stage.

• To provide solutions for those additional features.

OBJECTIVES OF THIS DOCUMENT

All suggestions are based on software features after presenting

the final prototype

SUMMARY OF SUGGESTIONSON E-MENU SOFTWARE

4

No Issues Description Countermeasure

1 Language

Doesn't support Chinese language

Design e-menu to support multiple languages.Doesn't support Thai language for

chefs

2 Order quantityCannot enter quantity on the main

menu screenDesign e-menu so that users add quantity on

the main menu.

3Customer order

commentCannot enter a customer order

commentDesign e-menu so that users can support

adding comments.

4 Request main course Difficult to request "Main Course" Add a button to request "Main Course".

5 Order set menuCannot separate set menu to actual

menu items for chefsDesign new database to support separating

items for set menus.

6 Progress status Cannot show progress statusAdd progress status when system is being

operated.

7User instruction

guideDon’t have user instruction guide Add user instruction guide in the application.

8Combine dinning

tablesCannot combine tables based on

reservationAdd function combining tables in the web

application.

9Sorting of menu

categoriesDrinks should be the first category Move the "Drinks" category as the first item.

1. LANGUAGE5

Suggestions1. The system should support Thai language for

chefs to prepare food and communicate within a kitchen.

2. The system should support Chinese language for Chinese customers.

Reasons3. Thai chefs are not familiar with English language. 4. Chinese customers are a target group of Thai

restaurants in UK.

Solutions5. An application used in the kitchen should use Thai

language instead of English.6. Design software to support multiple languages

Benefits7. Be easy to understand and communicate8. Support Chinese customers9. Reduce human error

ISSUES- Order transferred to kitchen is English language in stead of Thai.- The system cannot support Chinese language.

2. ORDER QUANTITY6

Suggestion

1. The system should be easier to enter an order

quantity on the main menu screen (first screen).

2. There are too many steps to fill an order quantity.

Reason

3. The system can support entering “order quantity”

but a customer needs to select a particular item

firstly, then enter an order quantity. It is difficult

to fill quantity

Solution

4. Provide a button for entering order quality

on the main menu by a picker.

Benefits

5. Reduce time to order

6. Make system be easier to use

1

2

Steps

1. Select Item

2. Click “Qty”

textbox

3. Enter Order

Quantity

4. Click return

3 4

Issue: The system cannot order by quantity on the “main menu screen”

Too Many Steps

Main menu screen

3. CUSTOMER ORDER COMMENT7

Suggestion1. The customer should be able to enter a

comment of a particular order item e.g. no green pepper.

Reasons2. Some customers cannot eat particular

ingredients because of health reasons.3. Some customers would like to modify the

taste or ingredients e.g. change from pork to beef.

Solution4. The system can put only some specific

comment using pick up or drop down list.

Benefit5. Increase customer satisfaction

Issue: The system cannot enter customer order comment

4. ORDER SET MENU8

Recommendations

1. The description of set menu can not be shown

completely.

2. The system should separate a set menu into

actual items when an order is transferred to

Kitchen.

Reason

3. Set menu includes many menu items e.g. SET

Menu C includes starters, main dishes and drinks

but the system can show only one item.

Solutions

4. Separate set menu into actual items.

5. Reduce font size of menu description

Benefit

6. Chefs find it easier to prepare food.

Set menu

C

Mixed Starter

Crispy deep-

fried fish

Egg fried rice or

rice

Tea or filter

coffee

The description of set menu is

shown incompletely

Issue: The system cannot well support ordering a “set menu”

The system cannot separate a set menu into

actual items

5. REQUEST MAIN COURSE9

Suggestion

1. The system should easily allow customers to

request main course on the main menu screen.

Reason

2. It is difficult to request serving main course

because it requires many steps, whereas

“Requesting Main Course” is an important

process.

Solutions

3. Add “Request Main Course” button on the top of

screen.

4. Show status of calling main course.

Benefit

5. Make it easy to request main course.

Issue: Customers are difficult to request main course.

Requires too many steps(Call main course is an important

function)

6. COMBINE DINING TABLES10

Suggestion

1. The system should be able to support combining

and separating dining tables

Reason

2. The restaurant would like re-arrange tables

with regards to reservation.

Solution

3. Make another page to manage table e.g. setting

a number of seats.

Benefit

4. Make the system more flexible to manage

dining tables.

Issue: System cannot combine dinning tables based on reservation

7. SHOW PROGRESS STATUS

WHEN BEING PROCESSING DATA11

Suggestion

1. The system should be able show a progress status

when processing data.

Reasons

2. The customers don’t know when data is being

processed.

3. The customers may click the same button many

times because they think that the transaction has

not been operated.

Solution

4. Use loading image to show progress status

Benefits

5. Prevent program running slow because of clicking

same button many times.

6. Increase software usability.

Issue: System cannot show loading status

8. USER INSTRUCTION GUIDE12

Suggestions

1. The system should include user instructions of

using e-menu application.

Reasons

2. Customers are not familiar with an e-menu

application.

3. The waiters can easily to explain to customers

how to use this application.

Solution

4. Make instruction guide on e-menu application

e.g. How to order? How to send request? How

to check order status?

Benefit

5. Customers can return to user instruction pages

if they don’t well understand instruction

explained by waiting staff.

Example of User Instruction for ordering

Issue: System should provide user instruction

9. MENU CATEGORY13

Suggestion

1. The category of “Wine & Other Drinks” should be

placed first.

Reason

2. Customers are most likely to order drinks first.

Solution

3. Move “Wine & Other Drinks” category into the

top of list.

Benefit

4. Customers can easily to order drinks first.

Issue: “Drinks” category should be placed before “Starter”

OTHER RECOMMENDATIONS14

1. The e-menu could show advertisement of food, drinks

and restaurant promotions when customers are dining.

2. The restaurant could create an application, which can

be installed on customers devices to order takeaway

food online.

3. The system could support online booking

4. The system could support mapping between an order

item and ordering person to make it easier to serve.