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Dallah Hospital Key Performance Indicators .By: Quality Department
Dallah Hospital Key Performance Indicators
.By: Quality Department
DALLAH HOSPITAL ,RIYADH INFECTION CONTROL DEPARTMENT
Indicator Name: Health Care Associated Infection Rate
Average Results – 3rd Quarter 2020 Average Results - 2019
Result Target Result Target
1.32 < 1.38 per 1000 patient days
0.87 <1.38 per 1000 patient days
Health Care Associated Infection Rate
DALLAH HOSPITAL ,RIYADH INFECTION CONTROL DEPARTMENT
Indicator Name: Hand Hygiene Compliance Rate of Dallah Healthcare workers
Average Results – 3rd Quarter 2020 Average Results - 2019
Result Target Result Target
71% 85% 90.7% 93%
DALLAH HOSPITAL ,RIYADH STATISTICAL DEPARTMENT
Indicator Name: Patients Demography Classification Rate
1%
7%
2%
22%
14%
8%5%
1%
8%
2%
10%9%
5%6%
0%
5%
10%
15%
20%
25%
Newnetal 1M-12Y 13-18 19-35 36-50 51-60 61&Abov
Age-Category
Out-patients Visits Demography - Q3 -2020(Age-Gender)
F M
11%
3%1%
25%
14%
4% 5%
12%
5%
1%
6% 5%3%
5%
0%
5%
10%
15%
20%
25%
30%
Neonetal 1M-12Y 13-18 19-35 36-50 51-60 61&Abov
Age-Category
In-patients discharges Demography - Q3 - 2020 (Age-Gender)
F M
59%41%
Percentage of No. of Visits By Gender
F M
62%38%
Percentage of Discharched By Gender
F
M
DALLAH HOSPITAL ,RIYADH PATIENT EXPERINCE DEPARTMENT
Indicator Name: Out-patient Satisfaction Rate
Average Results – 3rd Quarter 2020 Average Results - 2019
Result Target Result Target
94% 90% 94.3% 90%
DALLAH HOSPITAL ,RIYADH PATIENT EXPERINCE DEPARTMENT
Indicator Name: In-patient Satisfaction Rate
Average Results – 3rd Quarter 2020 Average Results - 2019
Result Target Result Target
99% 95% 96.3% 95%
In-patient Satisfaction Rate
DALLAH HOSPITAL ,RIYADH HUMAN RESOURCE DEPARTMENT
Indicator Name: Employee satisfaction Rate
2019 2018 2017 2016 Target
Result Results Result Result 85%
89% 88% 86% 74%
DALLAH HOSPITAL ,RIYADH OB-GYNE DEPARTMENT
Indicator Name : Elective Delivery Rate
Average Results – 3rd Quarter 2020 Average Results - 2019
Result Target Result Target
1.7% <3% 2.8% <3%
DALLAH HOSPITAL ,RIYADH OB-GYNE DEPARTMENT
Indicator Name : Cesarean Section Rate
Average Results – 3rd Quarter 2020 Average Results - 2019
Result Target Result Target
16.3% <15% 13.4% <15%
DALLAH HOSPITAL ,RIYADH LABORATORY DEPARTMENT
Indicator Name: Availability of Blood (PRBC)
Average Results – 3rd Quarter 2020 Average Results - 2019
Result Target Result Target
100% 100% 100% 100%
DALLAH HOSPITAL ,RIYADH RADIOLOGY DEPARTMENT
Indicator Name: Average Reporting (TAT) Compliance Rate
Average Results – 3rd Quarter 2020 Average Results - 2019
Result Target Result Target
100% 100% 100% 100%
DALLAH HOSPITAL ,RIYADH ANESTHESIA & OR DEPARTMENT Indicator Name: Surgical Volume
Average Results –3rd Quarter 2020 Average Results - 2019
Result Target Result Target
78.6% 100% 83% 100%
DALLAH HOSPITAL ,RIYADH CATERING DEPARTMENT
Indicator Name: Patient satisfaction rate for Regular meals
Average Results – 3rd Quarter 2020 Average Results - 2019
Result Target Result Target
100% >90% 100% >90%
DALLAH HOSPITAL ,RIYADH NURSING DEPARTMENT
Indicator Name: % of ER Patients Seen Within Triage level Time
Average Results – 3rd Quarter 2020 Average Results - 2019
Result Target Result Target
100% 100% 100% 100%
(Adult & Pedia)• Triage 1=0 minute• Triage 2=0-10 minutes• Triage 3=30-60 minutes • Triage 4=60-120 minutes• Triage 5=up to 240 minutes
(OB-GYNE)• Triage 1=0-15 minute• Triage 2=< 60 minutes • Triage 3=< 120 minutes
DALLAH HOSPITAL ,RIYADH BIOMEDICAL DEPARTMENT
Indicator Name: Percentage of availability of Emergency Medication
Average Results – 3rd Quarter 2020 Average Results - 2019
Result Target Result Target
95% 100% 94.1% 100%
