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Dan Reed
Chancellor’s Eminent Professor
Vice Chancellor for Information Technology and CIO
Robyn East
Associate Vice Chancellor for Information Technology and Deputy CIO
IT Update
ITS Is …
• Security and privacy services• Computer laboratories • IT Response Center (ITRC)• Campus licensed software• Carolina Computing Initiative (CCI)• Blackboard and distance education• Electronic classrooms• On-campus telephony• Campus network and email• Administrative applications• Research computing support• and many more things …
What Is ITS Today?
ITS Services
ITS Organization
Ten Strategic Areas• Communications
– Audrey Ward
• Teaching and learning
– Charles Green
• Research computing
– Ruth Marinshaw (acting)
– in interview process
• Telecommunications
– John Streck
• Security and Policy
– recruiting in progress
• ITS Business Office and HR– John Gallagher
• IT infrastructure and operations– Judd Knott
• Enterprise data management– Steve Cornelison (acting)
• Enterprise applications– Stephanie Szakal
• User support and engagement– Priscilla Alden
Mission- Support, empower and enrich faculty, staff and students- Advance UNC Chapel Hill institutional missions
Campus Advisory Committees
• Technical advisory groups– user support and communications– teaching and learning/academic computing– research computing– enterprise applications and data– telecommunications and networking– security– IT business processes
• Other campus IT committees– Faculty IT Advisory Committee (FITAC)– IT Directors Group– Institutional Data Group
Carolina Computing Initiative (CCI)
• Undergraduate student laptop requirement– begun fall semester 2000– must meet or exceed minimum
specifications• see http://www.unc.edu/cci for details
– currently an IBM (Lenovo) ThinkPad• via contract to be rebid this year
– financial aid, where needed, is part of the process
• On site hardware and software support– ITS Response Center (ITRC)
ITS Teaching and Learning
Instructional Support
• Center for Instructional Technology (CIT)– advice, assistance, accessibility– community building and support
• Ongoing training and education– staff, faculty and student training
• Blackboard electronic course support– online communication, assessment and administration
• currently hosting over 2500 sites
• see https://blackboard.unc.edu
ITS Teaching and Learning
Classroom Services
• Learning Space Design• Classroom Support
– equipment maintenance
• Classroom Hotline– pick up the “red phone” for
technical support
• Classroom status– 195 general purpose
– 143 multimedia equipped
• ~600 Hotline requests/month
Technology vs. Non-Technology Classrooms by Year
12 13 13 13 19 22 3141
5375
90110114
127136144
-10
40
90
140
190
Year
Nu
mb
er o
f R
oo
ms
Technology
Non-Technology
ITS Teaching and Learning
ITS Computer Laboratories
• Eight laboratories– laser printers– Desktop PCs– courseware
• Laboratory support– student fees
Buildings with labs are in Green
ITS Teaching and Learning
Research Computing Upgrades
• Dell Linux Cluster– deployment in progress
– 520 Intel Xeon blades• 1040 processors
– high-speed Infiniband interconnect
– 35 terabytes of scratch storage
– will enable new research and discovery
• Secure domain for statistical computing– pilot with two research projects
– access to standard set of applications
ITS Research Computing
Research Computing Resources
• Computing– IBM P690, Sun E15K, SGI Origin 3800– IBM Blade Center Linux cluster– NEW: SGI Altix, Dell Linux cluster
• Storage– 30 TB local or network-attached disk– 120 TB capacity archival mass storage
• Software– >100 scientific and statistical applications
• Staff scientists– research project collaboration and code optimization
ITS Research Computing
ITS Infrastructure and Operations
• Data center operation
• 7x365 monitoring
• Systems administration
• Server hosting
• Backup and recovery
ITS User Support and Engagement
• Computer repair center• ITS Response Center/Help Desk• Remedy services• On-site support• Walk-in support• ResNet
ITS Communications
• New ITS News web page
• Web support
• Content management
• Technical and user help documentation
• Carolina Technology Consultants
ITS Enterprise Data Management
• Enterprise database administration• Shared dataspace (AFS)• Data warehouse• Data access and reporting
ITS Enterprise Applications
• Development and support of systems– enabling campus business processes
• Support for campus email and calendaring• Online directory• Identity management
Enterprise Administrative Systems
• Today’s realities– UNC-CH’s core administrative systems must be replaced– the average age of applications is 14 years– all are built atop outdated technology– student system was implemented in 1988
• will be desupported in less than three years
– financial system was also implemented in 1988– HR was implemented in 2000, but the vendor no longer exists– payroll system was implemented in 1968, making it 38 years old!
ITS Enterprise Applications
Alumni Records System
Development Office Contributor Records System
Office of the President Financial System
UNC Television Contributor Records System
Environmental Health and Safety Management Information System
Training and Development System
Campus Directory
Computer Repair Center System
Other State Agencies
Investments Management
Budget System
Cash Receipts
Purchasing System
ONE Card System
Student Stores Retail Management System
Employment System
Finance and AdministrationPayroll
Accounts Payable System
Coeus
Asset Accounting
Travel Accounting
Materials Management Inventory Control
System
Printing Services Management System
Campus Police System
Person ID (PID) Management System
Employee RecordsTarheel Temps
Position Management
Benefits System
InPower Human Resources Information System
AdmissionsStudent Web Services -
Student Central
Student Records - Grades,
Transcripts, etc.
Billing for Tuition and Fees
Student Aid
Student Housing
Academic Advising
Institutional Reporting
External Agencies Online Interfaces
Degree Audit
Student Information Services
Student Web Services – Applicant Central
Insite Space Management System
Motor Vehicle Tracking
Capital Improvements Facility Planning & Design
MAXIMO Cogeneration Facility System
Facilities Maintenance Enterprise
Utilities Billing System
Work Order Tracking
Equipment Tracking
Mailing Services System
Inventory Tracking
Job TrackingInventory
Time & Material Tracking
Facilities Procurement
Facilities Personnel System
Information Technology Purchases System
Finance Central
UNC Physicians & Associates Medical
Billing System
Continuing Education Management System
Other University ApplicationsTelecommunications Billing System
Enterprise Applications Today
AdmissionsStudent Web Services -
Student Central
Student Records - Grades,
Transcripts, etc.
Billing for Tuition and Fees
Student Aid
Student Housing
Academic Advising
Institutional Reporting
External Agencies Online Interfaces
Degree Audit
Student Information Services
Student Web Services – Applicant Central
Employment System
Payroll
Person ID (PID) Management System
Employee Records
Position Management
Benefits System
InPower Human Resources Information System
Facilities Personnel System
Alumni Records System
Development Office Contributor Records System
Office of the President Financial System
UNC Television Contributor Records System
Environmental Health and Safety Management Information System
Training and Development System
Other University Applications
Systems Targeted for Replacement
Investments Management
Budget System
Cash Receipts
Purchasing System
Finance and AdministrationAccounts Payable System
Asset Accounting
Travel Accounting
Materials Management Inventory Control System
Equipment Tracking
Inventory Tracking
Inventory
Facilities Procurement
Information Technology Purchases System
Finance Central
ITS Telecommunications
• Campus network – wired and wireless – design, engineering, maintenance and upgrades
• Telephony• Cable TV services
• Research & Development– Voice over IP– Convergence of voice and data
ITS Security
• Intrusion prevention and detection– email SPAM, viruses and worms
• campus anti-virus software (Symantec AntiVirus) • campus SPAM filtering
– ITS scans systems and networks regularly• 375,000+ instances per month of malicious traffic stopped with intrusion
prevention appliances• 100,000,000+ suspicious scans detected per month• infected systems are “sandboxed” to protect campus
• Federal privacy and security requirements– Health Insurance Portability & Accountability Act (HIPAA)
• medical record privacy
– Gramm-Leach-Bliley (GLB)• financial privacy
Technology Planning and Special Projects
• evaluation of new and emerging technologies
• comprehensive technology test and evaluation lab
• collaboration with units across ITS and the University
From RFID to Smart Dust
• Smart dust (pixie dust)– wireless environmental sensors
• perhaps as small as 1 mm
– commodity hardware and MEMS
– flora and fauna measurements• an IP address for every frog
– see www.dustnetworks.com
• RFID tags– secure, inexpensive and disposable
– passive and active versions
– contents: identity, state, location
– logistics management and tracking• Walmart leadership and EU Euro tracking
UCB COTS Smart Dust
Smart Infrastructure
• Buildings– energy adaptation based on behavior– location-specific scheduling
• Offices– occupant and behavior recognition
• footfall and chair usage patterns
– context-sensitive response
• Homes– biometric measurements
• health monitoring and independence
Mobility Changes Everything
• Wireless revolution– explosive growth of wireless access points
• airport lounges, Starbucks™, …
– growing community supporting public access
– “War Driving” – identifying public access points
• Microsoft Smart Personal Objects Technology– FM subcarrier transmission (top 1000 markets)
– news, traffic, stock quotes, weather, messages
• Ubiquitous biometric monitoring– VivoMetrics “Lifeshirt” monitors 40 features
– saves data to a PDA
Network Convergence
• Voice and data convergence– Session Initiation Protocol (SIP) enables Internet conferencing,
telephony, presence, events notification and instant messaging – Support for roaming across multiple networks
• Single device with multiple capabilities– Desk telephone, cellular and campus Wi-FI
Travel (mobile)Work (Wi-Fi) Home (Wi-Fi)
Web and Social Processes
• Google– it’s a search engine, it’s a verb, …
• Blogs– published self-expression
• Instant Messenger– social networks
• Wireless messaging– semi-synchronous
• Internet commerce– the dot.com boom/bust– EBay, Amazon
• Spam, phishing, …– anti-social behavior
Source: Marc Prensky
And a Look Forward …
• Today’s students have– 10,000 hours of video games– 250,000 email messages– 10,000 hours on cell phones– 20,000 hours of television– 500,000 of commercials– <5000 hours reading books
• Implications– different life experiences
Social Computing and UNC
• FaceBookTM
– 90% of UNC undergraduates use it
• Social network communities– 74% of campus use a social network
• The identity information being disclosed is stunning– deep social and privacy implications
Friendster Network (UC Berkeley
Computing Pervades Critical Infrastructure
University Data Challenges
• Multiple cultures– arts, humanities and social sciences– sciences and engineering
• Many scholarly communication approaches– books, monographs, journals, conferences
• access time, priority and intellectual property
– multiple media and expression• text, audio, video, artifacts, performances, …
– primary and secondary source materials– professional societies and private publishers
• Institutional repositories– multiple visions and roles
• digital archives and/or alternative publication venues
– research and education• access modes and goals, not just articles or books• longitudinal access and lifelong learning
– what and how much to save• declining cost of storage and simplicity of deposit
Digital Reality: The Exponentials
• Megabyte– a small novel
• Gigabyte– a pickup truck filled with paper or a DVD
• Terabyte: one thousand gigabytes – ~$1000 today– the text in one million books
– entire U.S. Library of Congress is ~ten terabytes of text
• Petabyte: one thousand terabytes– 1-2 petabytes equals all academic research library holdings
• coming soon to a pocket near you!
– soon routinely generated annually by many scientific instruments
• Exabyte: one thousand petabytes– 5 exabytes of words spoken in the history of humanity
• See www.sims.berkeley.edu/research/projects/how-much-info-2003/Source: Hal Varian, UC-Berkeley
Web Services and Business Processes
• From browser-centric to service-centric– from human-computer to computer-computer– structured negotiation and response
• Workflow creation and management– end-to-end service negotiation– inter-organizational interaction
• Prerequisites– metadata standard for service descriptions– standard communication mechanisms– resource discovery and registration
The Opportunity Ahead
“I have also asked Vice Chancellor Reed to lead a major strategic planning effort for information technology, encompassing everything from high-speed computing to what we know will be necessary major investments in administrative computing to replace systems that are increasingly obsolete. We have not fully tapped leading-edge information technology as an intellectual lever to help advance the University’s mission. And we have not yet fully realized the potential of the Carolina Computing Initiative. This will be a major effort. The leading public university must lead in technology.”
Carolina’s Institutional Priorities
• Strengthen faculty recruitment, retention, development• Create richest possible learning environment for
undergraduate, graduate and professional students• Invest in centers of excellence in research and creativity• Enhance Carolina’s engagement with North Carolina and
the world• Successfully complete campus development plan; begin
Carolina North• Determine strategies to direct resources to highest priorities• Define Carolina’s role as a leader
Strategic IT Planning
• Committee objectives– build a University-wide commitment to a shared strategic IT vision– identify or assist with articulating major IT issues– identify significant obstacles and risk to the attainment of IT goals
• recommend methods for overcoming them
– enable necessary communication with deans and other administrators• regarding the potential of IT to advance the University’s mission
– encourage coordination of University-wide technology efforts– establish and communicate strategic priorities
• the enhancement and use of technology
– engage and build relationships with stakeholders– foster innovation and creativity via application of information technology
• Committee outcome– five year plan, with strategic goals
Campus Strategic IT Planning
• Tied to campus strategic plan– becoming America’s best public university
• Coordinated planning groups– overall strategic IT plan
Research &ScholarshipCommittee
Research &ScholarshipCommittee
CoordinatingCommittee
CoordinatingCommittee
Communication& Networking
Committee
Communication& Networking
Committee
EnterpriseApplicationsCommittee
EnterpriseApplicationsCommittee
Education& LearningCommittee
Education& LearningCommittee
Education and Learning Areas of Focus
• Novel educational approaches– How can computing technology foster innovative approaches to
classroom, small group and independent education? What role should the Carolina Computing Initiative (CCI) play?
• Distance and continuing education– How should technology be used to supplement the traditional
instructional model? – Given continuing economic dislocation, how and should Carolina extend
its continuing and just in time educational reach across North Carolina?
• Pedagogical assistance– What technical services do instructors need?– How do we identify and evaluate technical strategies for academic
instruction?– How do we assist non-technical academic instructors in understanding
and applying appropriate technology to instruction?
Research & Scholarship Areas of Focus
• Digital data management– With the explosive growth of “born digital” data, what strategies
should Carolina pursue to establish a leadership role in digital data management?
• Scholarly publication and curation– ownership, distribution, review, …
• Information security and privacy– Accessibility and protection
• Research computing infrastructure– scientific data management– digital scholarship and curation
Communications & Networking Areas of Focus
• Next generation telephony– How will convergence of voice and data impact how we work?
• Local, state, national and international networking– End-to-end optical control plane switching– WiMaX and regional coverage– Telematics and logistics management
• Management of web presence and online content– Branding and marketing– Standards and tools for managing content
• Web usability and access– Consistent look and feel– Easy-to-find information and services
Enterprise Applications Areas of Focus
• Enterprise administrative systems– What business process changes are required to improve
administrative efficiency and effectiveness?– How can we use technology to manage the amount of resources
devoted to administrative tasks at the university?
• Messaging– Digital convergence
• Institutional data management– What issues related to data acquisition, access, usage,
stewardship and management exist and how should they be addressed?
• Identity management– How do we enter the world of federated identity?