Daniel J Pesut PhD RN PMHCNS- BC FAANFaculty Fellow

Professor of Nursingdpesut@iupui.edu

Cheryl Alfred Director of Programming | Office of Academic Affairs

IUPUIcalfred@iupui.edu

IUPUI Office of Academic Affairs

EQEmotional Intelligence Quotient In Action

Knowledge Work Questions

• What concepts, tools, techniques, or resources are most useful?

• How can the information be used?

• Why is the information important?

• Why care about the information?

Outcomes• Define and discuss the role of Emotional

Intelligence in management and leadership contexts.

• Reflect and share learning and insights gained from the Emotional Intelligence 2.0 Assessment.

• Explain the four skills that support using EQ in action: self awareness, self management, social awareness and relationship management.

• Develop an EQ Action Plan to heighten and expand one’s personal emotional intelligence quotient.

The Stake Prime

Permalink: http://theprimes.com/stake

A Definition of Emotional Intelligence

“Emotional Intelligence refers to the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and our relationships.”

- Daniel Goleman

The Path Between Feeling and Reason

Emotional Intelligence

• “The ability to sense, understand and effectively apply the power and acumen of emotions as a source of human energy, information, connection and influence”

Cooper, Robert & Sawaf, Ayman. (1997). Executive EQ: Emotional intelligence in leadership & organizations: Grosset/Putnam: New York.

Cornerstones

• Literacy– Honesty, energy, feedback, practical

intuition• Fitness

– Authentic presence, trust, constructive discontent, resilience and renewal

Cooper, Robert & Sawaf, Ayman. (1997). Executive EQ: Emotional intelligence in leadership & organizations: Grosset/Putnam: New York.

Cornerstones• Depth

– Unique potential and purpose, commitment, accountability and conscience, applied integrity, influence without authority

• Alchemy– Intuitive flow, reflective time shifting,

opportunity sensing, creating the future

Cooper, Robert & Sawaf, Ayman. (1997). Executive EQ: Emotional intelligence in leadership & organizations: Grosset/Putnam: New York.

People with High EQ Know:• Who they are

• What they need to do to take care of themselves

• Who others are within their own context

• How they need to manage their impact on others.

EQ is not…• Letting your feelings run rampant

• Being nice regardless of what happens to you

• Specific to gender or genetically fixed

• IQ, knowledge or education based

• About anger management

EQ in Action

What positive and/or negative examples do you see of emotional intelligence?

http://www.youtube.com/watch?v=rNseShYxCVc

There’s No Crying in BaseballHow do you think the coach would score on

his EQ Assessment?

http://www.youtube.com/watch?v=gKCHvOvlHL0

EQ Application to Leadership

Managing Yourself• Empathy• Self Control• Self Confidence

Managing Your Team• Developing Others• Holding People Accountable• Team Leadership

Managing the Work• Results Orientation• Initiative• Problem Solving

Managing Collaboratively• Influencing Others• Fostering Teamwork

Manager Model

Self OthersAwareness

Actions

Self-Awareness

Self-Awareness

SocialAwareness

SocialAwareness

Self-Management

Self-Management

RelationshipManagementRelationshipManagement

EQ Clustersdeveloped by Daniel Goleman

The Impact of Self-AwarenessResearch supports that

Self-Awareness is a

necessary underpinning of both

Self-Management and Social Awareness

Self Awareness & Self Management

With Self-Awareness, a person has 50/50 chance of demonstrating Self-Management

49%49%

4%4%

51%51%

96%96%

Yes No

Yes

NoN = 427, p < .001 (Burckle and Boyatzis, 1999)

Self-Management

Self-Awareness

Without Self-Awareness, a person has virtually no chance of demonstrating Self-Management.

49%49%

96%96%

83%83%

38%38%

Self Awareness & Social Awareness

With Self-Awareness, a person has a 38% chance of having Social Awareness

83%83%

38%38%

17%17%

62%62%

Yes No

Yes

No

Social Awareness

Self-Awareness

N = 427, p < .001 (Burckle and Boyatzis, 1999)

EmotionsEmotions EmotionsEmotions ThoughtsThoughts ThoughtsThoughts BehaviorBehavior BehaviorBehavior PerformancePerformance

Developing EQ Involves• Revising responses to feelings• Changing thinking patterns• Altering behavior and trying new things• Coaching can be instrumental in the process

Self-Awareness

Self-Awareness

SocialAwareness

SocialAwareness

Self-Management

Self-Management

Relationship ManagementRelationship Management

• Emotional Self-Awareness

• Accurate Self-Assessment

• Self-Confidence

• Empathy• Organizational

Awareness• Service Orientation

• Emotional Self-Control• Transparency• Optimism• Adaptability• Achievement

Orientation• Initiative

• Developing Others• Inspirational

Leadership• Influence• Change Catalyst• Conflict Management• Teamwork &

Collaboration

TheTwenty EQCompetencies

Appreciative InterviewsSuccess and Challenges

Spend 7-8 Minutes reviewing the EQ Competencies. Then find a partner

and take turns spending 12 minutes each sharing which of the 20 EQ

competencies come easy to you and which are still a challenge.

Self-Awareness

Self-Awareness

SocialAwareness

SocialAwareness

Self-Management

Self-Management

Relationship ManagementRelationship Management

• Emotional Self-Awareness

• Accurate Self-Assessment

• Self-Confidence

• Empathy• Organizational

Awareness• Service Orientation

• Emotional Self-Control• Transparency• Optimism• Adaptability• Achievement

Orientation• Initiative

• Developing Others• Inspirational

Leadership• Influence• Change Catalyst• Conflict Management• Teamwork &

Collaboration

TheTwenty EQCompetencies

The Path Between Feeling and Reason

David Rock :The SCARF Model

http://www.youtube.com/watch?v=isiSOeMVJQk

Train Your Brain

The Final Game

Which EQ Skill(s) has the Coach Improved?

Knowledge Work Questions

• What concepts, tools, techniques, or resources are most useful?

• How can the information be used?

• Why is the information important?

• Why care about the information?