Dannotes 50 - Collaboration Administration

© 2013 IBM Corporation

IBMSmartCloud Social Business

November 2013

4 Administrators

Collaboration Administration

2

1. SmartCloud for Social Business Introduction

2. SmartCloud Integration

3. Enterprise Integration

4. SmartCloud Collaboration Administration

– Administering the company account– Managing a community

Agenda

3






Agenda

© 2013 IBM Corporation4

Social Business

IBM CloudThink it. Build it. Tap into it.


Disaster Recovery and System Backups

SmartCloud for Social Business deployed as three geographic production sites, each with a primary and disaster recovery data center

United States, Europe and Japan

Disaster recovery tested a minimum of twice yearly

No service degradation; disaster recovery sites are full duplicates of the primary sites


IBMSmartCloud for Social Business - Offerings

Advanced Everything in Standard + Notes eMail/Calendar + Docs + Traveler**Available add-ons: Storage, Archive, BlackBerry,Meetings Audio

Notes Everything in Notes Entry + desktop client, 25GB inbox

Connections Files, viewers, profiles, activities, communities, dashboard, IM (client and web), free mobile app

Traveler** for Notes

SmartCloud Docs

iNotesEssential web mail, calendar, and contacts with POP3 and IMAP support

Engage Bundle Plans Stand-Alone Services Service Add-ons

BlackBerry

Storage

The easy way to buy - Engage plans combine ala-carte and add-ons into common packages at a single price point.

For ultimate customization – ala-carte offerings let you mix and match services

For extended capability - add-ons provide additional features to meet client needs.

StandardConnections + Meetings + Web Forms + Web Chat + Mobile IM

Available add-ons:SmartCloud Docs, Storage,Meetings Audio

Notes Entry Web mail, calendar, contacts, and IM, 1GB inbox

Archive Essentials

Meetings App and screen share, free mobile.Available add-on: Meetings Audio

Meetings Audio

What is the SmartCloud for Social Business?http://www.youtube.com/watch?v=qvtHAmcnRT0&feature=youtu.be

http://www.youtube.com/watch?v=qvtHAmcnRT0&feature=youtu.be

7

1. Leave your business card with me

2. Send me an email

Any other trial?!?

3. Contact your IBM ICS friends

4. Go online @ collabserv.com

Free Trial Time

Trial Expires» 31 December 2013 «

SmartCloud Engage Advanced

8




4. SmartCloud Collaboration Administration– Administering the company account– Managing a community

Agenda


Integrated Apps


Extensibility to connect your business to cloudBased on open standards

Private Cloud Services

On-Premises Business Processes

Third party ISV Applications

Public Cloud Services


http://www.ibm.com/cloud-computing/social/us/en/toolkit/

Use the API Explorer to see what you can do:https://greenhouse.lotus.com/llapiexplorer/

The Social Business Toolkit is your single source for Developing Integrations and Leveraging the IBM SmartCloud for Social Business (SC4SB) and IBM Lotus Connections (LC)

API Documentation Walk Throughs Sample Code Sample Applications (with Source Code) Developers Tools

What is the Social Business Tool Kit (SBTK)

http://www.ibm.com/cloud-computing/social/us/en/toolkit/

https://greenhouse.lotus.com/llapiexplorer/


Examples of API calls

Files

Get a list my files

Get a list my collections

Get file details

Download a file

Upload a file

Get shares for a file

Share file with someone

Activities

Start activity

Update or Delete activity

Searching activities

Add new entry

Create a new To-do

Meetings

Start a meeting

Get meeting details

Join a meeting

Contacts

Get users contacts

Get collections of users connected to user

Profiles

Get profile record or contact record for a user

Get profile record for requestor

Get profile details

Communities

Create a community

Update a community

Delete a community

Create bookmarks on a community

Create a sub-community

Create invitations to join a community

Create a community forum topic

Add, Update or delete community members


Integration Example (collabserv.com)SmartCloud Engage Community Forum


Integration Example (onprem)Corporate Application


https://ibm.biz/BdRrbV

https://ibm.biz/BdRrbV

16





5. – Administering the company account– Managing a community

Agenda


Enterprise Integration – Bulk User Provisioning

In order to automate the user provisioning process, you can deploy tooling (based on IBM Tivoli Directory Integrator) to help you:

Connect to a supported enterprise directory (Domino®Directory or other Domino Application, Microsoft®Active Directory™, or Standard Lightweight Directory Access Protocol (LDAP) v3).

Transform user information into the required format.

Transfer information to the IBM SmartCloud for user provisioning.

Additionally, the TDI tooling tracks changes to the enterprise directory, and sends only updates to he IBM SmartCloud following the initial load.


Batch processing – Integration Server

Customer generates a file with the user identity and associated actions

Updates are processed and maintained by the Integration Server

Integration server submits operations to SmartCloud for Social Business services


Currently Supported Actions A user provisioning change file is a customer-created CSV (Comma Separated Value) text file that contains

user provisioning information from your on-premises management system.

Add, Remove, Update – adds, updates, removes users

Suspend – suspends user from login

Resume – un-suspends user

AssignSeat – assign a seat subscription (e.g. Engage) to user

ChangeSeat – change seat subscription

Engage 15-> Engage 200

Connections -> Engage

RevokeSeat – revokes seat subscription held by user

ResendInvitation, SuppressInvitation

ChangeStorage

[email protected],Add,85181,Frank,Asams,en_US,US/Eastern

[email protected],Update,,,,zh_CN,Asia/Shanghai

[email protected],Suspend

[email protected],Resume

[email protected],AssignSeat,85180

[email protected],Remove

IBMSmartCloudfor Social Business

mailto:[email protected]






Requesting – Enterprise Integration Enablement

SmartCloud customer administrator must contact SmartCloud Client Services Group (CSG) to begin using the Enterprise Integration Site

Expectation is that ISSC or some other service engagement required for most customers

Customer can go at it alone if sufficiently savvy

Must provide the following info to be enabled:

Company Name

Customer ID

EIS User account (email address)

Customer Administrator (for UP)

Best Practice: Use an alias email

address or “functional acount” These credentials will be used for the company, not the person to log in.


Directory IntegrationUsing the integration server, you can upload and integrate some or all users and groups in your enterprise directory to the IBM SmartCloud for Social Business corporate contacts directory as often as needed.

Directory integration enables you to synchronize your organization's enterprise directory with the IBM SmartCloud for Social Business corporate contacts directory. It does not create, modify, or delete SmartCloud user accounts.

Supports SmartCloud iNotes, SmartCloud Engage, SmartCloud Connections.

A directory integration change file is a customer-created LDIF (LDAP Data Interchange Format) text file.

– It contains add, update, and delete information for each person or group in an organization’s enterprise directory or directories for upload to the IBM SmartCloud for Social Business corporate contacts directory.

– Directory integration change files must be properly named to be recognized and processed. Use the following naming convention when creating a directory integration change file:

– customerId_sourceId_di_seqnum.ldif

SmartCloud


Journaling

● The name of the compressed file that you download for a component is <date>.<component>.txt.gz.

● The <date> is the date that the journal was written, in YYYY-MM-DD format. The <component> is the name that is used for the journal file of a component.

● In most cases, <component> is identical to the actual name of the component in SmartCloud.

● For example:

● 2011-12-06.CONTACT.txt.gz● 2011-12-06.ACTIVITIES.txt.gz● 2011-12-06.FILES2.txt.gz

Raw Text Data (Journaling Files)

Activities

Announcements

authentication

Blogs

BSS

Communities

Company Administration

Contacts

Files

Forms

Forums

iNotes

Meetings

Profiles

Sametime

Theming

Wikis

IBMSmartCloudfor Social Business


Analyzing yourSmartCloud

Social Activities

Raw Text Data(Journaling Files)

DB2 Database Cognos Report

Social Analytics


SmartCloud Integration & Migration Site (Firewalling)

FTP service for uploading provisioning change files and downloading reports

FTP client configuration to reach the Integration Site

Host: ftp.ce.collabserv.com (EU DC)Host: ftp.na.collabserv.com (US DC)Host: ftp.ap.collabserv.com (JP DC)

Ports: 990, 60000 to 61000

SSL mode: implicit

25






Agenda









34






Agenda


Managing a Community


Editing a Community


Customising a Community


Selecting Community Widgets

39






Q&A

Agenda


Questions?



Legal Disclaimer

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Dannotes 50 - Collaboration Administration

Software