Dark Fibre Access (DFA) Final Reference Offer · 19.6 Migrations to DFA from EAD on EMP 73 19.7...

Final 1.0 – 1 December 2016 Issued by Openreach © British Telecommunication plc 2016 Page 1 of 84

Dark Fibre Access (DFA) Final Reference Offer - Product Description

1 December 2016

Issue: Final 1.0

To be reviewed as part of Project PACK


1 Product Overview 7

2 Product Features 7

2.1 Geographic Coverage 7

2.2 The Service 7

2.3 Product Options 7

2.3.1 DFA Standard 8

2.3.2 DFA Local Access 8

2.4 Circuit Reach (Distance) Limits 9

2.5 Resilience 10

2.6 Route Maps 11

2.6.1 Via the Openreach Portal you will be able to 11

2.6.2 Via the Web Service you will be able to 11

3 Technical Specification 13

3.1 Summary 13

3.2 Customer Interfaces 13

3.3 The Dark Fibre Access SIN 13

3.4 Optical Time Domain Reflectometer (OTDR) Testing 14

3.4.1 Via Web Service 14

3.4.2 Via Openreach Portal 14

3.5 Optical Safety 16

3.6 DFA CESG Accreditation 17

4 Network 17

4.1 Termination Arrangements 17

4.1.1 19 Inch Rack Mounted Patch Panel 17

4.1.2 Patch Panel Labelling 18

4.1.3 Wall Mounted Termination 18

4.1.4 Wall Mounted Unit Labelling 19

4.1.5 Connectorised Block Terminal 19

4.1.6 Connectorised Block Terminal Labelling 20

4.1.7 Connectorised Drop Cable (For Lamp Post Terminations Only) 21

4.1.8 DFA Termination Options Summary 21

4.2 Patch Panel Sharing by Communication Providers (CPs) 22

4.2.1 General Patch Panel Principles 22

4.2.2 In BT Exchange (Access Locate) 22

4.2.3 In Customer Premises 22

4.3 Network Termination Arrangements 22

4.3.1 Exchange and Customer Premises Termination 23

4.3.2 Street Furniture Termination 23

4.4 The Demarcation Point between Us and You 24

4.4.1 Where We Will (and Will Not) Install 24


5 Establishing With Openreach to Purchase Dark Fibre Services 24

5.1 Establishing as an Openreach Customer 24

5.2 Using the Customer Verification Facility (CVF) to Understand the Order Experience 25

5.3 How to Progress With Your Establishment 25

5.3.1 Before You Start Placing Orders for the First Time 25

5.3.2 Channel References: 25

5.3.3 CP MIS Raw Data: 26

5.3.4 Bill Back-up File: 26

6 Forecasting Your Order Volumes 26

7 Pre-sales/Ordering 27

7.1 Infrastructure Discovery (ID): 27

7.2 Manage Product Availability (MPA) 28

7.3 Quick Quote Tool 28

7.4 Stand Alone Survey (SAS) 29

7.5 Advanced Order Management Process (AOMP) 29

7.6 Local Access Dataset (LAD): 29

7.7 The Address Matching Dialogue Service: 30

8 Provision Process Overview 30

8.1 Process Overview 30

8.2 Order Categories 31

8.3 Customer Committed Date (CCD) 32

8.4 Product Lead Times 33

8.5 Target Completion Date (TCD) 34

9 Provision Process Detail 34

9.1 Placing Your Orders 34

9.2 Address Matching 35

9.3 Assigning the Site Location 37

9.4 Order Contact Details 38

9.5 Ordering Your Circuit Configuration 38

9.6 Setting the Customer Required By Date (CRD) 40

9.7 Receiving the Order 41

9.7.1 System Validation 41

9.7.2 Managing the Work Stack (Demand Management) 41

9.8 Initial Planning and Survey 41

9.8.1 Survey Required 42


9.8.2 After the Survey or Quick Win Visit 43

9.9 Agreeing the Solution 43

9.9.1 Agreeing the Charges 43

9.9.2 Connection Charge 43

9.9.3 Annual Rental and Main Link Distance Charges 44

9.9.4 Excess Construction Charges (ECCs) 44

9.9.5 Time Related and Event Charges 46

9.10 Agreeing Changes 46

9.11 Detailed Planning and CP Contract 46

9.11.1 Obtaining Wayleaves 46

9.11.2 Obtaining Permissions to Work / Dig 47

9.11.3 Confirming Build Requirements 48

9.11.4 Completing Planning and Committing to the Order 48

9.11.5 Customer Commitment 49

9.12 The Build Phase 49

9.13 Testing the Circuit 51

9.14 Connecting Between Our Equipment and Yours 51

9.15 Completing Your Order 52

9.15.1 Early Handover 52

9.15.2 Handover 52

9.16 Billing 52

9.16.1 Engineering Rearrange 52

10 Arranging Site Access 53

10.1 Who We Will Contact to Arrange Access and Their Responsibility: 53

10.2 The Visits That We May Need to Undertake: 53

10.3 The Process We Will Follow to Arrange Access: 53

10.4 When we will contact you to arrange these visits: 54

10.5 If We Arrange A Visit With Shorter or Longer Notice: 54

10.6 Third Party Contractor Access Arrangements: 54

10.7 On the Day of the Appointment: 55

11 Managing Your Order 55

11.1 Order Amendments 55

11.1.1 Proactive Amendments 56

11.1.2 Reactive Amendments 56

11.1.3 Late Amendments 56

11.2 Suspending the Order 56

11.3 Cancelling the Order 57

12 Keeping You Informed Of Progress 58

12.1 Keeping Track of Your Orders (CP MIS) 58


13 Managing Delays 59

14 Special Order Types 60

14.1 Quick Wins 60

14.2 Resilient Circuits 61

14.2.1 Planning Resilient Circuits 61

15 Repair 62

15.1 Alarm Monitoring 62

15.2 Identifying a Fault 62

15.3 Running a Service Test 62

15.4 Raising a Fault 62

15.5 Fault Resolution Lead Times 62

15.6 Repair Keeping Customer Informed (KCI) Reporting 63

15.7 Delays in Resolving Faults 63

15.8 Right When Tested 63

15.9 Repeat Faults (including intermittent faults) 64

15.9.1 Intermittent Fault Definition 64

15.9.2 DFA Intermittent Fault Process 65

15.9.3 CP Still Sees Fault of an Intermittent Nature 65

15.10 DFA Fault Testing Process 66

16 Planned Engineering Work/Service Outage 67

17 Modifying a Circuit 68

17.1 Modifying a Service Feature 68

17.1.1 How to order 68

17.1.2 Lead times for fulfilling 68

17.1.3 How do we communicate during the order? 68

17.1.4 What if there is a problem during the fulfilment? 68

17.2 Modifying the Location of a Circuit End Point (within the same building) 69

17.2.1 Modify service end points 69

17.2.2 How to order 69


17.2.4 How do we communicate during the order? 69


17.3 Modifying the Address of a Circuit End Point (different building) 69

17.3.1 Modify service end points 69


17.3.3 How we communicate during the order? 69


18 Ceasing a Circuit 70


18.1 How to Cease a Circuit 70

18.2 Lead Times for Ceasing a Circuit 70

18.3 Equipment Recovery 70

18.4 How We Communicate During the Circuit Cease 70

18.5 If there is a Problem during the Circuit Cease 70

19 Migrating To Dark Fibre Access from Eligible Connectivity Services Products 70

19.1 The Process 70

19.2 Migration Lead Time 71

19.3 Arranging Scheduled Downtime for the Circuit 71

19.4 Testing the Circuit 71

19.5 Migration Eligibility 72

19.6 Migrations to DFA from EAD on EMP 73

19.7 Migrations to DFA From legacy (Non EMP) Provided Service 73

19.8 Out of Scope 73

19.9 DFA Migration Unhappy Path Scenarios 73

19.9.1 Dark Fibre Migration Unhappy Path Scenarios in Planning 74

19.9.2 Dark Fibre Migrations Unhappy Path Scenarios during the Engineering Visit 75

20 Glossary 77

21 Annex 1 - Location, Address and Postcodes of the Deregulated Geographies 78

21.1 CLA Postcodes 78

21.2 Trunk Access Nodes 79

21.3 Deregulated Data Centres 81

22 Annex 2 – BCMR 2016 Deregulated Geographical Market Area Guidelines 83

23 Document History 84


1 Product Overview

From 1 October 2017, Openreach will launch a new Dark Fibre Access (DFA) infrastructure product in the Openreach Ethernet Portfolio, which will be available for customers to design and build connectivity services and solutions. The product design is based on a common fibre delivery process on our strategic EMP platform to ensure a consistent order journey for customers. The Dark Fibre Access product will be available on a 12 month minimum period and will be subject to the terms and conditions found in the Dark Fibre Access contract.

2 Product Features

2.1 Geographic Coverage

The regulated Dark Fibre Access product as outlined in this product description will be available to all interested Communication Providers (CPs) from product launch on 1 October 2017. It will be available on a national basis in the regulated geographical areas as laid down by Ofcom. The relevant regulated geographical areas as specified in the 2016 BCMR Statement are the whole of the UK with the exception of Hull, Central London, Core Routes and Data Centres. The location, address and postcode data of the excluded geographies listed above (excluding Hull), are set out in Annex 1 of this document. The classification of a circuit within a relevant geographic area, including those circuits that cross geographic boundaries, is set out in Annex 2 of this document.

2.2 The Service

Our Dark Fibre Access service offers a dedicated, unmonitored, unlit optical path over an end to end radial distance of up to 45km and a maximum route distance of 86km between two sites. This will be a passive service and no Openreach active, electronic equipment will be provided to light the fibre provided, hence the reference to ‘dark fibre’ in the product title.

2.3 Product Options

Our service will be available with two variants, Standard and Local Access options, with both available as either as a single fibre or fibre pair option, so depending on the overall active solution that you are planning to operate you can choose the product variant that best suits your needs. The next diagram shows the differences between DFA Standard and EAD Local Access.

https://www.openreach.co.uk/orpg/home/products/darkfibreaccess/contracts/contracts.do


2.3.1 DFA Standard

The schematic diagram below shows how our DFA Standard service would be provided using the various different cables in our extensive, UK national fibre network. Services need not terminate in a BT Exchange; they can also terminate in a CP POP or other Customer Premises.

2.3.2 DFA Local Access

The next schematic diagram shows how our DFA Local Access (LA) service would be provided using the various different access fibre cables from our extensive number of (approx. 5,500) local serving exchanges throughout the UK. To use our DFA Local Access product you will require a presence at the fibre serving exchange (Access Locate space) serving your end customer site (i.e. same exchange) in order to terminate the service in the required exchange. Details on our Access Locate services can be found here.

Duct/ CableExists or delivered as part of DFA L2C

Access Spine CableNormally Exists

Tie CableExists or delivered as part of DFA L2C

Splice – DFA L2C

Dark Fibre Service - End to End Test/ Measurements

Point of handover

Point of handover

T Node

OFR

BT Exchange

PP

OFR

CP 19” Rack/ Cabinet

OFR

Internal Tie CableNormally Exists

Main Link CableNormally Exists

Splice – DFA L2C

Splice – DFA L2C

Splice – DFA L2C

DFA Product Schematic – Customer/ Street > Exch with Main Link

Connectorised Patch Panel Presentation


Multi User Area (MUA) Space

Customer Premises/CP PoP

CP Street Cabinet

https://www.openreach.co.uk/orpg/home/products/llu/accesslocate/accesslocate.do


2.4 Circuit Reach (Distance) Limits

Knowing the circuit’s fibre length is important to ensure we are operating to a consistent set of planning rules on our network. You’ll also want to know this distance to ensure you design your circuits to use lasers appropriate to the fibre route length of the circuit; a longer route = more powerful lasers. We will provide you with an estimated view of this information at KCI 1.1 & at 1.2 once we finalise the planning tasks on your order. A circuit’s radial and actual route distances are measured between the end points of the circuit.

Radial distance is measured “as the crow flies” between the end points of the service.

The actual route distance is a measure of the fibre route and is likely to be longer than the radial distance.

A circuit needs to be within the limits of both the radial and actual route distances. If we accept an order because it meets the radial distance and find that, after we’ve undertaken the initial survey work to determine the route to take, the actual

Patch Panel

Patch Panel

Patch Panel

T-Node

OFR*

Customer Premises/ CP PoP

Multi User Area (MUA) Space

CP Street Cabinet

Duct/ CableExists or delivered as part of DFA L2C

Access Spine Cable

Normally Exists

Tie CableExists or delivered as part of DFA L2C


Splice – DFA L2C

Dark Fibre Service - End to End Test/ Measurements

Point of handover

Point of handover

CP 19” Rack/ Cabinet

Splice – DFA L2C

DFA Product Schematic Customer/ Street > Exchange – LA variant

Connectorised Patch Panel

Presentation

* OFR = Optical Flexibility Rack


measured route distance is beyond the selected product limits then we’ll notify you that we are unable to supply the circuit. We’ll work with you to arrange cancellation of the circuit order. The Main Link Distance annual rental charge for the Standard product variant is based on “Main Link Radial distances” that are measured between the BT serving exchanges for each end of a DFA service. Since Local Access circuits only use one serving exchange, there is no main link and therefore, main link distance charges do not apply.

2.5 Resilience

This feature of our service delivers added circuit protection against unforeseen incidents, such as a fire, flood or a damaged cable. Each DFA service in the pair is ordered separately, with the option of Resilience Option 2(RO2) specified at time of order. Circuit diversity will keep the fibre paths for each circuit in separate cables, but not necessarily in separate duct routes. There is no assurance against duct failure at any point on the two circuits or paths. DFA will be offered with the capability for resilience down to cable level, however only a RO2 variant will be available. Resilience Option 1 (RO1) will not be available as a valid DFA product option. Also there will be no provision capability for cross product resilience to enable you to order a DFA RO2 resilient service against a new or existing Openreach active service (such as EAD). Only resilient monitoring between two DFA RO2 services will be possible. Our RO2 services are planned using different cables and we also ensure that there are no common intermediate exchanges or serving exchange pinch points. If this is not possible, or to achieve this level of diversity, there are extra Excess Construction Charges (ECCs) applicable, then our planners will point out this out to you at the planning stage of the order. If charges are not accepted or in the rare occasion we cannot totally avoid ‘pinch points’, due to network restrictions then our planners will seek to reach agreement with you for an acceptable solution. If we cannot agree an acceptable solution then you will have the right to cancel these ‘in flight orders’ without penalty, as part of the DFA provision process. The document containing further detail is available here: Ethernet Resilience Product Description.

https://www.openreach.co.uk/orpg/customerzone/products/ethernetservices/resilience/productdescription/downloads/Ethernet_Resilience_Product_Description_issue12.pdf


2.6 Route Maps

There will be further updates to this section following the design phase of R3500 in July 2017. We plan to make available to our customers at the post planning stage a route mapping dialogue service which will enable you to access and download end to end route maps of your DFA service. It will also provide a view of both ‘red’ & ‘blue’ resilient routes. The proposed solution will be similar to the OSA red/ blue route process we currently offer and it is planned that this new functionality will also be available for both dark fibre and EAD via EMP. This information will be available to you to access at the post planning stage (post KCI 1.1 / 1.2) of your DFA order. For any reason should any changes occur to the routing of your DFA circuit either in planning or in life (under repair or planned engineering works) then the revised route maps will available to you to view or download via our route map dialogue service. An example of a possible change would be where a fibre route needs amending to conform to Openreach’s RO2 resilience rules. There will be two options to access the route map data:

2.6.1 Via the Openreach Portal you will be able to

• Enter a service ID into the dialogue service

• See the end to end red/ blue route presented on map (likely OS mapping)

• Have the ability to zoom/ re-size view to see detail

• Have the ability to download the route file (selectable GML/ KML/ KMZ)

2.6.2 Via the Web Service you will be able to

• Request a route map overlay data via XML gateway

• The route Map Overlay (GML) file will be returned with red/ blue route

• To overlay the service route data on your own mapping presentation layer


You will have the capability to visualise fibre routing for your DFA services. An example route map that can be produced via our dialogue service is shown below:

Our route map service will be automated and will utilise our underlying cable and duct records held on our databases. There may be times when the underlying duct routing record for a cable section may not yet have been updated on Openreach systems (usually if the cable if new). In such cases where the physical routing cannot be automatically retrieved, the route will be drawn with a straight dashed line between two known end points representing the logical connectivity.

Y

Y


3 Technical Specification

3.1 Summary

Our extensive UK fibre network built up for over the last 30 years, contains a wide variety of Optical Fibres of varying specifications. To conform to current Openreach practice and planning rules, only single mode Optical Fibre conforming to ITU–T G652.A or better will be used to create our DFA service. This means that no pre-year 2000 cables can be used. It should also be noted that to prevent any issues with Polarization mode dispersion (PMD) arising and affecting the performance of your dark fibre service, for any DFA service (up to 86km route distance), only optical fibre cables from the year 2000 or later will be used by us to provide your service to ensure absolute conformance to SIN521. If a CP finds an issue with Polarization mode dispersion (PMD) that they cannot compensate for, following the completion of their own tests, they should report it as a fault using the standard process and provide the specific test results via e-mail to [email protected] and sufficient notes to explain the problem. Openreach will check that the cables used on the routing conform to the Product Description section 3 on the use of optical fibre cables from the year 2000 or later and the Technical Document section 4 & Annex 1. Openreach will retest the circuit (not including PMD testing) to ensure that either a fault is found and fixed or the DFA service is re-baselined.

3.2 Customer Interfaces

Our DFA service will be accessed by you via an optical patch panel at the terminating ends of the service installed by our operational teams. The patch panels will also act as the point of demarcation for the service supplied by Openreach to you. The specific customer interface for the DFA service will be a number of captive female optical connectors dependent upon the dark fibre service type. These connectors shall act as the specified service demarcation point. It will be your responsibility to provide a suitable connection from our optical patch panel into your optical transmission equipment for any and each instance of the DFA service. The optical connector(s) you provide to connect to the DFA service must be of the correct type and suitable quality in order for the fibre to operate correctly. They must be optically clean and void of scratches for the DFA service to operate correctly. The optical connectors will be of the type SC-APC. Should Openreach receive a fault on any DFA service we will always test up to the connectors at the termination points to establish if the service is faulty or not.

3.3 The Dark Fibre Access SIN

The DFA Supplier Information Note (SIN) document (SIN521) will be displayed as an appropriate Standards document 90 calendar days prior to formal launch on 1 October 2017. This document will provide the full fibre specifications and associated performance characteristics, including the technical details of the SC-APC connectors on the terminating patch panels. This document can be found here: SINs.

mailto:[email protected]

http://www.btplc.com/sinet/SINs/index.htm


All testing of the DFA service under both provision and repair will follow the Openreach standard practices for all Optical Fibre within our network. It should be noted that optical loss figures will be provided by us for every DFA service. They will be specified at both 1310nm and 1550nm. These will be measured and provided at the ‘end fibre jointing’ and the ‘installation appointment’ stage once we pass back the ‘order complete’ KCI3 notice to you. At the same time you will also be provided with a set of optical loss figures which are deemed by us to be the maximum Service Maintenance Level optical loss figures for that service. Any loss greater than these values will mean that the optical path we have supplied is deemed faulty. It should be noted that any differential optical loss between ‘go’ and ‘return’ fibres when a DFA fibre pair is provided will not be equalised by us, as this will be your responsibility to adjust on the client side of the DFA patch panel.

3.4 Optical Time Domain Reflectometer (OTDR) Testing

There will be further updates to this section following the design phase of R3450 in May 2017. At post order closure and when we hand the circuit over to you we will have performed a full insertion loss and OTDR test and provided an OTDR ‘birth certificate’ which will display the actual performance characteristics of the DFA service. This will be available for you to download after KCI3 via an appropriate dialogue service following order completion. If further baseline tests are carried out during the lifetime of the circuit triggered by any service changes or any subsequent fault, the baseline test records will be updated and available for you to download, so you will always be able to see the most up to date set of baseline test results as well as the original baseline test ‘birth certificate’ result. There are two options to access the ODTR Baseline and service test data:

3.4.1 Via Web Service

• You will be able to request DFA service test results via XML gateway. • As part of this XML response we will include the original baseline OTDR

test result and two most recent OTDR test results, if available. • You will be able to receive the .SOR test results in base64 binary format. • All available baseline results for a specified DFA service ID will be

returned in the response. • A sample .SOR OTDR can be provided upon request.

3.4.2 Via Openreach Portal

• You will be able to enter a service ID into dialogue service • We will make available the original baseline test result and the two most

recent OTDR test results, if available. • You will have the option to download the test results either as a .PDF or

.SOR file formats. All requested downloads will be sent in a compressed file format (.ZIP)


A prototype of the Portal screen is shown below:

Portal Screen for OTDR Test Results


A prototype template of an OTDR baseline test in .PDF format for 1310nm is shown below. A similar trace will also be provided at 1550nm in the same .PDF report:

Example OTDR Baseline Template

3.5 Optical Safety

All equipment connected to a dark fibre service must incorporate sufficient safety features to ensure that lasers cannot operate at optical powers greater than Class 1M even under fault conditions and are safe for live working. We will expect our customers to confirm their adherence to this requirement as part of the establishment process to consume the product.

Under no circumstances should laser power levels above those defined in the DFA terms and conditions be applied to any part of the Openreach network. Higher optical powers present a significant risk to our people working on the fibre network. Any laser power levels identified as being above the agreed safe limit will be immediately isolated from the Openreach network on safety grounds. This may cause an


interruption of your service whilst an investigation takes place, and may ultimately result in us terminating your service.

3.6 DFA CESG Accreditation

This section will be updated following successful accreditation by the Communications Electronics Security Group for the DFA service.

4 Network

4.1 Termination Arrangements

Our DFA service will always be offered with a suitable patch panel demarcation on each end of the fibre to provide a clear demarcation on where our network starts and finishes. Depending on the installation location, a number of different patch panel options will be available to terminate the fibre and provide you with a port as the service demarcation. There are various different termination options to suit your needs given the wider range of connectivity solutions you may wish to design and offer to your end customers. The termination options we will offer are as follows:

• 19 inch rack mounted patch panel

• Wall mounted termination

• Connectorised Block Terminal

• Connectorised drop cable (for lamp post terminations)

4.1.1 19 Inch Rack Mounted Patch Panel

A detailed picture of a 19 inch rack mounted patch panel which we will use to terminate DFA in the majority of cases is shown below:

This is a Splice and patch panel designed to be installed into a 19 inch rack. Optionally, the Splice and patch panel may be fitted instead into an ETSI 600mm (535mm between mounting pillars) rack.

There are two variants: o 12 port upgradeable to 24 optical ports o 24 port upgradeable to 48 optical ports

Both Splice and patch panels are 1U high and utilise SC/APC connectors for service connections

The space for CP patch cords is limited and if all 48 ports are to be used patch cords should be no larger than 2mm in diameter.


4.1.2 Patch Panel Labelling

The 19 inch rack mounted patch panels are provided with labels as shown below:

We will also label all incoming Openreach network cables to the patch panel.

4.1.3 Wall Mounted Termination

Where no standard rack is available or where space is limited or at a premium a wall mounted patch panel can be used. This termination option will offer either Openreach cable or blown fibre tube termination. The wall mounted patch panels will be available in either 4 or 8 port configurations in a single sized unit and utilises SC/APC connectors for the fibre service connections.

It should be noted that our 4 port wall mounted option cannot be upgraded in service to the larger 8 port wall mounted unit.


4.1.4 Wall Mounted Unit Labelling

The 4 & 8 wall mounted termination are provided with labels as shown below:

We will also label all incoming Openreach network cables to the patch panel.

4.1.5 Connectorised Block Terminal

A detailed view of the Connectorise Block Terminals (CBT) is shown below. This terminating option is recommended for terminating DFA services in street furniture. The terminating dimensions and the specifcs for terminating in these CBTs in external street furniture locations will be specifed in a separate specific document on street furniture terminations. This document is available here: Physical and Electrical Info for Street Furniture.

Corning Connectorised Block Terminal, will be available in 4, 8 and 12 port options

It will be supplied with pre-connected SST tail which is suitable to be connected directly into duct

The connector interface will be a Optitap hardened SC/APC female connector You will need to supply the appropriate patch cable from the Optitap [male]

connector to your customer equipment interface

http://www.openreach.co.uk/darkfibreaccess


4.1.6 Connectorised Block Terminal Labelling

There will be no specific labelling solution deployed for the connectorised block. However the CBT is pre embossed with port numbers on the external shell. We may also deploy a ‘gold marker pen’ solution to sign write the CBTs on the external shell in the case of multiple units being deployed in your network solutions. Also in our external network we deploy cable labels to ensure correct identification of optical fibre cables.


4.1.7 Connectorised Drop Cable (For Lamp Post Terminations Only)

For lamp post terminations, only where space is at a premium will we offer a 2 fibre connectorised drop cable as a compact fibre termination solution into the specified termination position. The specific terminating arrangements for this 2 fibre connectorised lead will be specified in a separate specific document on street furniture terminations. Optitap appropriate male SC/APC patch cable are required to interface to customer equipment and need to be provided by the customer or thier agents. To confirm, all other dark fibre connectors used in the DFA product are female. This section will be updated if and when female connectors become availble for use with approved patch panels.

4.1.8 DFA Termination Options Summary

The DFA termination options can be summarised in the following table:

Types of patch panel to be used in the defined location types The table below shows the typical application

Drop Cable

Corning Connectorised Block Wall Mounted Unit 19” Standard Rack

(1VU)

Location 2 port 4 port 8 port 12 port 4 port 8 port 24 port 48 port

Lamp Post

Typical (Default)

Available Available Available Available Available Available Available

Street Cabinet

Not Available

Typical (Default)

Typical Typical Available Available Typical Typical

Other Street Furniture

Not Available

Typical (Default)

Typical Typical Available Available Typical Typical

Building – Customer Premises

Not Available

Available Available Available Typical

(Default) Typical

Typical (Default)

Typical

Building – Exchange

Not Available

Available Available Available Available Available Typical

(Default) Typical

Data Centre

Not Available

Available Available Available Available Available Typical

(Default) Typical


4.2 Patch Panel Sharing by Communication Providers (CPs)

4.2.1 General Patch Panel Principles

Each patch panel type and location on every order where a new patch panel is required can be discussed with the surveyor to ensure the right approach is taken at the outset of a dark fibre installation. If you do not provide an existing patch panel ID as part of the DFA order, we will (in the first instance) assume a new patch panel is required. If during planning, a suitable existing patch panel is identified, then this will be selected by our planner and the details will be provided to you.

4.2.2 In BT Exchange (Access Locate)

In this scenario it is likely that a 19 inch patch panel will be located in a specific CPs rack (shared patch panel locations are unlikely). By placing a DFA order with a patch panel location that is not your own, you will signal to us confirmation that you have obtained consent from the location owner to use that particular patch panel. We will progress the order in good faith without validating ownership, allocating ports on an order by order basis. No pre-allocation of ports will be considered.

4.2.3 In Customer Premises

We will consider any patch panel option at these locations (CP’s will be able to specify a preference). If there is a suitable patch panel in a shared location, you can assume that this is a shared patch panel and it can be specified as a suitable DFA termination position. If there is a patch panel in a CP specific location, you can assume that this patch panel is not shared. By placing a DFA order with a patch panel location that is not your own, you are confirming to us that you have consent from the location owner to use that particular patch panel. We will then progress the order without validating ownership, allocating ports on an order by order basis. No pre-allocation of ports will be considered.

4.3 Network Termination Arrangements

The network diagram below highlights the various type of internal optical fibre termination we offer on our DFA service when terminating in customer premises, BT local exchanges (Access Locate areas) 3rd party Data Centres or CP Point of Presence (POP) locations. You can see the 19 inch, 1U high patch panels and the wall mounted option below.


4.3.1 Exchange and Customer Premises Termination

4.3.2 Street Furniture Termination

Customers of our DFA service can terminate these services into street cabinets or other pieces of street furniture, provided that they conform to our specific dark fibre Street Furniture specification policy.


4.4 The Demarcation Point between Us and You

The demarcation between our network and your service will use industry standard SC/APC connector ports on the front of the patch panel. It will be your responsibility to provide the required patch cords with which to onward connect the DFA service to your active electronic equipment upon which your wider network solution will be built.

4.4.1 Where We Will (and Will Not) Install

DFA services will be delivered to locations anywhere we currently terminate EAD; BT local serving exchanges (in suitable access locate space), CP POPs, customer premises, and suitable street furniture. We will also terminate DFA services in non-environmentally controlled pieces of street furniture, if required to do so. These could be lamp posts, mobile masts, and CCTV wide based lamp posts, advertising hoardings or bus shelters (other street furniture); however, the furniture must conform to the required installation specifications provided to you. DFA services will not be installed into any overhead or wall mounted plant where ladders are needed to access the equipment. We will not install DFA in underground structures (such as footway joint boxes, carriageway joint boxes or manholes) or handover or interconnect with another CPs fibre network, where specialist equipment and/or road works guarding would be needed.

5 Establishing With Openreach to Purchase Dark Fibre

Services

5.1 Establishing as an Openreach Customer

The Customer Establishment process consists of 3 stages, Preliminary, Registration and Systems set-up. The level of complexity of progressing through the stages will be determined by whether you are a new or existing customer and your chosen method of connectivity.

New customers to Openreach will be asked to demonstrate that you meet the Ofcom requirement for a Public Electronic Communications Network/Service (PECN/S). To


connect to our systems, you will need to meet certain computer configuration requirements and be required to provide an overview of your business model and product requirements. We will provide you with support to manage:

Mandatory documentation

Financial health-check and deposit/s

Contractual obligations

Establishment process and key milestones

System connectivity

Solution development

Testing (CVF)

Order journey management

5.2 Using the Customer Verification Facility (CVF) to Understand the Order

Experience

The test system is a dummy environment that replicates order and fault journeys to mirror the live environment. The benefits of using CVF are:

Familiarisation of the order and fault journeys

B2B solution development

Hands on experiences for operational agents

Can be used for customers’ internal training

24-hour access to CVF

On-going CVF access and support

5.3 How to Progress With Your Establishment

For more information visit the Customer Establishment page here or contact the team: [email protected].

5.3.1 Before You Start Placing Orders for the First Time

During your establishment for placing DFA orders, there are features and capabilities we recommend you set up before you begin placing live orders.

5.3.2 Channel References:

If your company has several different divisions that will be placing and managing

orders, you may want to establish these as separate channel references within our

ordering, MIS and Billing systems. The channel reference is a pre-set list of drop

down values that your order managers can then select from when placing orders.

The channel reference will then appear in all KCI messages as well as in the order

MIS reports and as a field in the monthly bill back-up file, making it easier for you to

filter and direct information to the relevant part of your business.

https://www.openreach.co.uk/orpg/home/contactus/customerestablishment/customerestablishment.do



Find more information about channel references in the EMP Channel Management User Guide.

5.3.3 CP MIS Raw Data:

You can set-up access to our SDEDS (Secure Data Exchange and Distribution

System) application and request to receive several daily order reports.

Open order report: Provides the relevant dates of key milestones or their

target completion dates and the status of provision tasks.

Closed order report: Provides order summary detail for orders that have

completed in the last 24 hours.

Delayed order report: Summarises delay information for all open orders

These daily reports are useful if you prefer to build and use your own dashboards for order management. Ask your customer engagement manager for more details about setting up access to SDEDS and the raw MIS data feeds. You can find more information about these raw data feeds in the Ethernet Raw Data Feed Reference Guide.

5.3.4 Bill Back-up File:

This generic bill back-up file provides you with a detailed breakdown of all the assets that you are being billed for and supports the monthly invoice. This can be used to reconcile your monthly invoice and is accessed via SDEDs. Details of how to obtain this file is included in your SDEDS folder structure and is also

included in the Generic Bill Back-Up Guide.

6 Forecasting Your Order Volumes

It will be mandatory for you when purchasing DFA circuits to provide us with a forecast of demand. This forecast will be detailed in a specific forecasting document, which will be available here: Forecasting Policy and Procedures. You should use the standard forecast form pre-populated with quarterly submission dates (month end February, May, August and November) as stated in Schedule 3 of the DFA Contract. The format shows monthly by product for orders placed. This information will aid us to scale our network and support operations accordingly to ensure that we can cater for all interest demand for the new DFA service.

The DFA Forecasting Manual documents the process in greater detail.

The latest version of the standard forecasting form (which covers active Ethernet products as well as DFA) is held here: Forecasting Form. The completed forms should be submitted to us via the standard Ethernet forecasting mailbox which is [email protected] (as detailed on the forecasting form).

https://www.openreach.co.uk/orpg/customerzone/ciz/downloads/EthernetEMPChannelmanagementReferenceGuide.pdf

https://www.openreach.co.uk/orpg/customerzone/ciz/downloads/EthernetEMPChannelmanagementReferenceGuide.pdf

https://www.openreach.co.uk/orpg/home/helpandsupport/how-toguides/howtoguides.do#Ethernet guides and training materials

https://www.openreach.co.uk/orpg/home/helpandsupport/how-toguides/howtoguides.do#Ethernet guides and training materials

https://www.openreach.co.uk/orpg/home/products/downloads/generic_bill_back_up_guide.doc


https://www.openreach.co.uk/orpg/customerzone/products/ethernetservices/ethernetaccessdirect/businessprocess/ethernetaccessdirectprocessdescription.do



7 Pre-sales/Ordering

Your existing team of Sales Relationship Managers and Sales Specialist leads will be able to help you decide on the best network solution to meet your own or your customers’ needs. In addition, there is a rich set of product documentation and network availability tools in place via our website and customer portal to support our DFA product. These will help you determine what product options exist, at what price and how complex they are likely to be to deliver.

7.1 Infrastructure Discovery (ID):

The ID tool provides an overlay of Openreach’s network infrastructure onto an Ordnance Survey (OS) map. It can be used to understand where our duct and fibre network is in relation to your required network node or your end customer site and also inform discussions with your customer during the course of the provision of the Openreach service. This network mapping application is available via the Openreach portal or as a web service (for B2B customers). It is available in the “My Tools” section of the Dashboard tab, visible to logged-in users. In order to access the ID tool, you will need to be a registered user on our portal. If you are not registered you can apply and set up an account here. Once in the ID page you will have access to the relevant user guide and interface descriptions to assist with your enquiry. The ID tool portal launch page is shown below.

https://www.openreach.co.uk/orpg/home/loadBecomeNonPortalCustomerForm.do


7.2 Manage Product Availability (MPA)

MPA is used to give an indicative view of the product availability to serve point to

point fibre between locations across our network.

While Infrastructure Discovery provides a view of the existing infrastructure around a specific site, MPA is a dialogue service that gives you a view of what product variants are available to consume between the two ends of your circuit. MPA provides the indicative order categorisation, based on the network data held in Openreach’s systems. It is not able to return the full set of order categories, but will give an indicative order categorisation of 1, 2.1, 2.2 or 3. The actual order category will be confirmed in the KCI1.1 milestone once the survey has completed. It also provides radial distance information and guidance regarding potential Excess Construction Charges (ECCs). It does not provide indicative product pricing.

7.3 Quick Quote Tool

You can obtain costings for specific product configurations between sites using the

Quick Quote tool. It enables you to get an indicative quote for Openreach

connectivity services between defined network nodes and/or end customer locations.

This can be for either single circuits or on a bulk lookup basis. Quick Quote also

provides a view of radial and main link distances.

http://www.openreach.co.uk/pls/or_qq_owner/or_qq_frames.drawframe


7.4 Stand Alone Survey (SAS)

SAS is separate order request available under the Service Products Contract that

you can raise ahead of a DFA order to get a more detailed view of Openreach’s

infrastructure with Excess Construction Charges (ECCs) that would be applicable if a

firm order was raised. The product also temporarily reserves fibre line plant for the

circuit. This gives you the benefit of holding the details provided within the survey for

30 days while you finalise the solution with your customer ahead of raising a firm

order.

Full Survey SAS is an engineering survey of the physical access network. It provides firm ECCs / Time Related Charges (TRCs) with prices valid for 90 days. An indicative lead time to deliver the circuit is also provided as part of the SAS completion. We reserve the fibre line plant for a full survey for 90 days. The charge for the full stand alone survey is refunded if you place an order for the DFA product within 90 days and the order completes. If the DFA order is cancelled, then the stand alone survey charge is not refunded. Desk-based SAS is an end-to-end; systems based view of the network and provides both indicative ECCs and timescale to deliver service. Fibre line plant can be reserved for 30 days. The charge for the desk-based stand alone survey is not refunded, irrespective of any ensuing DFA order. Pricing information is available from Section 4.4.4 of the Service Products Price list. You can only order the stand alone survey product via Openreach’s eCo-x ordering platform; it is not available for ordering on EMP. Customers established on EMP but not on eCo-x can discuss eCo-x platform connection requirements with their Customer Establishment contact.

7.5 Advanced Order Management Process (AOMP)

AOMP offers support in defining and costing an entire network solution. Your Sales

Specialist will provide a pre-order assessment of the network status between sites on

request. Customers use this service to understand the network from the access sites

to the nearest Openreach fibre network node (T-nodes) in the street. There are no

forecasting requirements and no formal SLA on response times; however these

requests are usually completed within four weeks.

7.6 Local Access Dataset (LAD):

This is a dataset mapping postcodes to the most likely BT local exchange that will

serve fibre to the postcode. This information is useful for customers to determine,

before ordering, whether a particular exchange can be used to serve an end

customer premises using the DFA Local Access product variant, or not.

The dataset is a downloadable Comma Separated Value (csv) file, available in the

Ethernet Services Secure section of the Openreach portal. Access to this page has

additional controls on it and you will need to follow the instructions presented to you

on this page to request access.

https://www.openreach.co.uk/orpg/home/products/serviceproducts/contracts/contracts.do

https://www.openreach.co.uk/orpg/home/products/pricing/loadProductPriceDetails.do?data=to6u3F12FmH4GL92i3NosV7w1rQSd47fllz8Neu%2B48lZ6rNZujnCs99NbIKJZPD9hXYmiijxH6wrCQm97GZMyQ%3D%3D

https://www.openreach.co.uk/orpg/home/products/ethernetservices/order/aomp/downloads/openreach_aomp_EXTERNAL_issue2.pdf

https://www.openreach.co.uk/orpg/customerzone/products/ethernetservices/ethernetservicessecure/secure/sitedata.do


In the event that, after order placement, we determine that the actual B-end serving

exchange is different from that referred to in the LAD file and the order therefore

does not meet the rules for the DFA Local Access variant (see Product Overview

section above), we will continue to charge for the ordered service as though it was a

DFA Local Access order.

7.7 The Address Matching Dialogue Service:

This provides an application for our customers to search for an address key that

Openreach’s systems recognise, set up temporary address keys for unknown

addresses or match to the Royal Mail’s Postcode Address File (PAF).

8 Provision Process Overview

The provision process and capabilities are described in the following sections. The associated service level agreements and contractual obligations associated with this process can be found in the Dark Fibre Access contract on the Openreach portal.

8.1 Process Overview

The dark fibre provision process is made up of three key stages:

Surveying the route

Planning the circuit delivery

Building the circuit, installing the patch panel and testing the route

https://www.openreach.co.uk/orpg/home/products/contracts/contracts.do


We provide a milestone message at the end of each of these key stages. The milestones are:

Milestone KCI What’s included Order Acknowledged

KCI1 Service ID (circuit reference)

Order reference

Order validation date stamp Survey Completed KCI1.1 What we found in our desktop survey and/or

survey visit for each site

Planned routing detail (confirmation that route map is available, subject to Route Map capability development)

Estimated route length and loss

Indicative excess construction charges (ECC)

Indicative time related charges (TRC)

Circuit category Planning Completed KCI1.2 Final planned circuit details (including any

changes in route map – due to resilience planning checks)

Final ECCs and any known TRCs

Indicative build plan and delivery lead times

Estimated route length and loss

Planned Patch Panel Type

Planned Patch Panel Port Order Committed KCI2 Customer Committed Date (CCD)

Reasons and justification for CCD if different from product lead time

Date beyond which cancellation charges will apply (KCI2+5)

Build complete / Order Completed

KCI3 Order completion date

Circuit handover particulars (actual measured route distance, light loss measurements)

Maintenance insertion loss limits

Commissioning test result available via separate dialogue/ web service

Circuit delivery summary

Order charges summary

8.2 Order Categories

The work required to deliver a circuit can vary considerably, depending on the nature and readiness of the customer site, and the proximity of our network to it. To help set expectations as to the type of delivery and the activities involved, we categorise each order according to the work required. The category is provided early in the planning process at KCI1.1. (Note: Even earlier insight into the potential category of a circuit can be determined by you using our pre-order tools – see section 7 above). The categories used and their definitions are shown in the next table.


8.3 Customer Committed Date (CCD)

A key milestone in the provision process is the Planning Complete milestone KCI1.2. This is where we provide the estimated lead time for the individual circuit. And at KCI2 this lead time is converted into a specific CCD for the order. This date forms the ‘order commitment’ for when the circuit will be delivered (subject to Schedule 4 paragraph 2.3 or paragraph 7 of the DFA Contract), and from where Service Level Guarantee payments will be made in the event of late delivery.

The CCD is typically based on the minimum product lead time (see below) there are some exceptions where we won’t use the minimum product lead time, these are:

Where the survey & planning activity determines that the work required to deliver the specific circuit will take longer than the product lead time;

Where you have provided a CRD which is longer than the product lead time; or

Where there has been customer delay during the survey and planning phase. The CCD is never less than the product lead time.


8.4 Product Lead Times

The content of the following table is provided for information purposes only. All times provided are indicative and subject to variation and commercial agreement:

Order Type Order sub-type Description Minimum lead time

Provide New Provide Brand new fibre install 30 working days (subject to survey/deemed consent)

Resilient Provide 2x new provide or 1x resilient leg of existing

Brand new fibre install resilient from another

30 working days (subject to survey or deemed consent)

Order Type Order sub-type Description Minimum lead time

Migration from an eligible Connectivity Service product to Dark Fibre*

Provide & managed cease of EAD

Install of patch panel, circuit test and creation of Dark Fibre “birth certificate” and managed cease of EAD


* This also includes the option of migrating a Fibre pair service (such as WES/BES) to a single fibre DFA service.

Migration from Dark Fibre to an eligible Connectivity Service product

This order type is not supported. Use new provide and cease to achieve this.

Modify from standard to resilient

Resilient new provide

Brand new fibre install to provide resilience to a specific existing circuit


Modify from resilient to standard

Cease of resilient leg

Stop light passing over one leg of a resilient circuit


Modify from single to fibre pair


Modify from fibre pair to single fibre


Modify end point Remove re-site Change of site within same exchange


Modify end point Rearrange Change of service end point from one exchange to another


Modify end point Internal shift Changing the location within the same building, same floor


Point of no return Customer commitment point

Point at which full cancellation charges will apply

KCI2+5WD

Cancellation

Point of no systemised order cancellation

Cancellation of provide, modify or cease order

Earlier of TCD or 2WD before CCD.

Cease Cease Stop light passing over fibre

30 working days


All minimum lead times for provides and modifies are subject to survey or deemed consent and based on the assumption that we are able to agree appointments for all site access visits no more than 2 working days from when they are first requested. We calculate all lead times on the basis that day zero is the day the order is validated (KCI1) by our system, All calculations exclude weekends and bank holidays, unless otherwise stated. Orders received on a Saturday, Sunday or bank holidays are progressed as if they were received on the next working day. For example, an order placed on a Saturday would have the following Monday as its “day zero”

8.5 Target Completion Date (TCD)

In addition to the CCD we provide a further date artefact at KCI2, the Target Completion Date (TCD). The TCD may differ from the CCD. The TCD is the operational view of the when the circuit will be delivered and may initially be earlier than the minimum product lead time. The TCD may change throughout the order journey. For example it may be determined during the order journey that the circuit can be delivered earlier than the product lead time or CCD, in which case the TCD is used to indicate this earlier delivery date. We also recognise that fibre delivery is complex and a number of issues can affect delivery and cause delays. In those circumstances we need to retain a clear CCD, and in addition continue to track when the circuit is actually going to be delivered, so you can in turn manage your business/customer’s expectations. The TCD provides this mechanism. For these reasons the TCD is a useful additional date artefact for customers to track.

9 Provision Process Detail

9.1 Placing Your Orders

You may place your orders using the order entry app on the Openreach portal, or by creating your own GUI and supplying the order to use via a B2B (machine-to-machine) XML interface. Whichever method you use, the order entry journey includes the following key steps:

Enter and confirm the A-End and B-End addresses for both ends of your

circuit

Confirm product availability between those two addresses (e.g. whether

Local Access or Standard reach is applicable)

Enter key order details – e.g. when you want the circuit and whether you

want your KCIs as emails or via the B2B

Provide site contact details and any specific site access or special

arrangement details


Configure your product and confirm any pre-authorised excess

construction charges

Confirm if you’ve had any pre-work done for this circuit (a standalone

survey)

Confirm the exact termination detail for each end of the circuit and

confirm (if you know) any existing circuit references that might already

exist in this location so it’s quicker to validate the location.

Confirm site readiness and validate that the site landlord has been told

about the installation and will be ready if we need to contact them for

permission to work or wayleaves for access to our equipment.

9.2 Address Matching

Identifying the exact end point for your circuit is important because it dictates the circuit length which affects not only the cost of your circuit, but also the electronics that you will need to order to assure your service for the actual route distance. We assign an address key for every existing termination point in our network. So, if you know that you want your circuit located in the same place as another of our circuits, you can use its address key to specify the location of your equipment. However, as we don’t assume that you want to use that same location, we will ask you during order entry to confirm the exact location for your circuit’s end points. Although we allow you to do an address match from within the order entry journey, the separate address matching dialogue service app has additional features you may prefer to use before starting an order. For example, you can search all of the addresses within a postcode and then filter the results to see just the address keys associated with existing point to point fibre circuits. Here are some screenshots of the Address Matching app that you might find useful:



9.3 Assigning the Site Location

If there is an existing circuit at the location where you want your new circuit to be terminated, you should use its service ID to pinpoint the address details when entering your order.

Using the specific circuit reference, you’ll then be able to pick the same patch panel, or note the address key and enter it with alternative patch panel location details if you need a new patch panel installed at that same site.


9.4 Order Contact Details

We require a few key contacts for every circuit:

CP contact details for all commercial updates/decisions.

We will also send the email KCIs (keeping customer informed messages) to the email address associated with this contact if you choose to receive order progress updates via email.

We recommend that your order manager is the CP nominated contact as they will have day-to-day responsibility for progressing the order.

CP Helpdesk contact details are the final escalation point for any situations where we cannot get a response from other contacts on the order, for on-the-day issues and other matters

This should be a final escalation point for all urgent issues where we cannot contact other names on the day or for general progress.

Primary Site contacts for both the A-End and the B-End of your circuit is the

person we will attempt to contact for all site related issues – arranging access,

on the day issues, to verify termination location information, etc.

This person should be one with whom we can arrange site access and can discuss issues during survey, such as routing up to and within the site and excess construction charge considerations during the survey.

Secondary Site contacts are optional contacts we will use for escalation, for

any site related issues – arranging access etc. – if we cannot reach the

primary site contact at any point.

This person should be able to provide cover for the primary site contact. You can amend any of these contact details throughout the order journey, so if you have different teams who manage the order through to planning completion, you can alter the contact details when you transfer the order to your delivery team for managing build completion.

9.5 Ordering Your Circuit Configuration

Dark fibre has the following variants that you will need to specify when you order each circuit:


Resilience Option will need to be specified. Note that you can have a single fibre as one leg of a resilient circuit and a fibre pair as the second leg of a resilient circuit. Reach will be system generated based on your circuit end point selection.

Local access – if one end of your circuit terminates in the local serving

exchange

Standard – if your end points are within a 45km radial distance of each other

At order entry, if our tools determine that your circuit end points are greater than 45 km’s apart, an error message will appear and you will not be able to submit the order. On our B2B platform, you will receive a rejection message when our order system validates your submission. Fibre option: Single Fibre or Fibre Pair will need to be specified.

Location type if you’ve not chosen to use an existing patch panel, we will ask you to verify the location type of each end of the circuit to help narrow down the patch panel variants that are applicable to that location. You’ll choose from:

Building

Street Cabinet

Lamp post

Other specified Street Furniture (such as CCTV poles, mobile masts or bus shelters)

Patch panel variant options will be selectable based on your requirements although our planners will validate this when they process the order and may suggest you amend this if they identify a more workable solution. You’ll choose from:

Rack mounted

Wall mounted

Connectorised Block Terminal (CBT)

Connectorised drop cable (for lamp post terminations)


Patch panel capacity our planners will choose the relevant panel capacity based on their judgement of likely future capacity at the site.

9.6 Setting the Customer Required By Date (CRD)

Although the minimum product lead time for Dark Fibre circuit delivery is 30 working days (subject to survey or deemed consent), you may set the circuit required by date from the day after you place the order up to 180 calendar days (6 months) from order entry. If you enter a date that is less than 30 working days, a warning message will pop up that says “Note that the CRD is less than the standard lead time.” We will still accept the order with that shorter CRD.

Although we won’t commit to a CRD earlier than the product lead time of 30 working days, if we know that you are willing to take the circuit earlier, if it is one that we can deliver early, then we will do so. You can amend the CRD up until we appoint the fibre jointing visit. You’ll know we’ve reached this point when you receive the fibre installation appointment booked KCI. At the end of the circuit delivery process, if we’ve completed our engineering work and are ready to hand over the circuit to you, our system will check the CRD and will wait to handover and start billing on the CRD if it is still in the future. You will receive a KCI informing you that we have completed the circuit and are waiting for the CRD to hand it over to you. This message will give you instructions for


how to request an early handover of your circuit if you want to start using it before the CRD.

9.7 Receiving the Order

9.7.1 System Validation

When you place your order on the Siebel portal, you will be prompted with error

messages if any mandatory fields are missing information, or if it doesn’t align to the

character length defined for that field.

When placing an order via the B2B gateway, you will receive rejection messages if

any of the information you have supplied fails validation. You will need to correct the

issue and resend the B2B order transaction in full.

When we get the order correctly submitted following system validation, we will send

you the order acknowledgement (KCI1) message. Note that this is a system

generated message only and our internal planning teams will not have reviewed the

order at this stage.

9.7.2 Managing the Work Stack (Demand Management)

If there are peaks in demand that are significantly above our forecasted order intake,

we reserve the right to manage the work stack in agreement with the customer/s who

have caused the order intake spike. This is likely to take the form of customer delay

and is most likely to occur if a large project of orders has been placed onto the

system all in one large batch, but is only expected to be progressed through delivery

in phases.

9.8 Initial Planning and Survey

When we receive your order into our systems, our workflow management system will

prioritise the order into our operational queues. The planning team will pick up the

order and validate the order details against our network records.

If they have any questions about the details, they will contact the relevant site or CP

commercial contact (depending on the question). If their contact results in the need

for a change to the order details, for example if they agree with you a slightly different

termination location for the circuit based on the network records, then they will initiate

a reactive amendment as described in this document.

If they ask you to make such order amendments, the order will be delayed until those

changes are made.

The key purpose of this initial validation is to understand and pre-assign route

capacity for the circuit to understand whether a more detailed survey is required, or if

the circuit can be progressed as a quick win.

When this initial planning step is completed, we will send you a KCI to confirm

whether either end of the circuit requires a survey visit, or if we will proceed directly

to send a fibre engineer to attempt to blow and splice the fibre.


9.8.1 Survey Required

If our planning team decide that a more detailed survey is required, the order will

progress to our detailed design team who will prepare a survey planning pack.

At the same time, our survey booking team will initiate the process of agreeing a

survey appointment with you if this is necessary.

The surveyor will visit site and review the route that the circuit needs to take from our

nearest network node through the customer curtilage and through the building into

the desired room or termination point.

They will note any build work that will be required through the building and any holes

that may need to be drilled.

In addition to providing access to the relevant parts of the building (including any third

party access, for example to access building risers), the on-site contact for the survey

will need to be prepared with the following information on the day:

A copy of the building’s Asbestos Register – where applicable (All non-

domestic properties built prior to 1999 are required to have an asbestos

register in place). The surveyor will need this document to verify that the

location of the cabling will not disturb any existing asbestos. The surveyor

will try routes that avoid asbestos, if at all possible, but will be unable to

complete the survey if there is not access to the register

Authorisation to agree building work on the property – if the on-site contact is

not properly authorised to agree site work, they must be able to provide

validation of who is authorised to do so

A copy of any required permission to work or dig forms will be left with the

site contact to discuss and obtain sign-off from the grantor if they themselves

are not authorised

There will be a delay to the completion of planning while this authorisation is

obtained if specific build work is required and we will tell you this as part of

our survey complete message

An understanding of the customer’s resilience requirements and

authorisation to agree any in-building resilience violations that might be

discussed, for example whether separate lead-in(s) to the building will be

required for the pair of resilient circuits.

Confirmation of site readiness and access to relevant building plans –

particularly if the site is still being built/refurbished.

In addition to site access issues, other issues that our surveyor might typically

experience are:

Inability to locate access duct lead in – often this is because it has been

concreted over or covered over by a wall. In these scenarios, the surveyor

discusses remedial action with the on-site contact. Remedial works could

include:


o The installation of an access panel by either the site owner/developer

or Openreach’s contractors

o The removal of the blockage, again, by either party at the customer’s

expense

o The installation of a new lead in at the customer’s expense

Unavailability of information – for example the surveyor is informed that they

need to speak to another party to verify the presence of asbestos in the

building or obtain permissions for the circuit installation.

Complex build work – in some cases, a second survey activity with our build

contractors is required in order to agree the best circuit routing, for example if

the circuit is to be routed across a working factory or in a listed building.

If the surveyor is unable to overcome these issues on the day, then the survey task

will be delayed and corrective action organised. We will confirm in the delay

message if the customer has an action outstanding before the visit can be rebooked.

In this case, you will need to notify us when the issue has been resolved and then we

can arrange a date for a re-visit.

9.8.2 After the Survey or Quick Win Visit

Once the first visit has completed, the planning team will review the results and confirm the network design. They will issue the KCI1.1 survey complete message including any indicative charges as well as details of what permissions are required and whether we will need to confirm build requirements by undertaking a rod and tube activity before we can complete planning. We’ll also include the order category. At this stage, we will also confirm that a route map is available for the circuit. You will be able to access the route map should you wish to review it, via a separate dialogue service as described in section 2.5 above.

9.9 Agreeing the Solution

In sending you the KCI1.1 Survey Complete message, we shift our focus to agreeing the solution with you and getting the circuit delivery plan organised. We will provide you details of what we have found and what work we believe is required to deliver your circuit as ordered.

9.9.1 Agreeing the Charges

You can review the connection and annual rental costs for your dark fibre circuit by

using the Quick Quote pre-sales activity outlined in Section 7:3 of this document.

We have summarised the costs and how they relate to your dark fibre order below

and you can find more details about the dark fibre connection and rental charges as

well as the Excess Construction Charges and the ECC dark fibre product thresholds

in the Ethernet services section of the Openreach price list.

9.9.2 Connection Charge

Your circuit provision order includes a one-off connection charge, an element of

which is a fixed fee for construction charges incurred as part of delivering the local

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access elements of your circuit (between our nearest network node and your

customer’s premises). The fixed fee covers a set product threshold of construction

charges. We will inform you of the indicative construction charges for your circuit in

KCI1.1 and ask you to approve any excess charges above the product exemption

threshold.

Please note that modify order connection charges do not include a fixed fee or

exemption threshold for construction charges.

9.9.3 Annual Rental and Main Link Distance Charges

These costs will also be advised as part of the order.

9.9.4 Excess Construction Charges (ECCs)

The KCI1.1 will include the indicative construction charges applicable to your circuit.

If these are above the product exemption threshold, or the amount you have pre-

approved during order entry, then we will need you to approve these indicative ECCs

so that the order can progress. Please refer to the ECC price list for the current

exemption threshold.

You have up to 30 working days to approve the ECCs or your order will be auto-

cancelled. Your order will be placed in customer deemed consent delay while we

await your approval.

Although these may not be the final ECCs, we ask for your approval of these

indicative charges at this stage so that if they are too high and you decide to cancel

the order we do not spend more time than necessary progressing the circuit.

We will deliver the final costs in the KCI1.2 Planning Complete milestone. If the final

costs are higher than what we quoted in KCI1.1 at the end of the survey (which most

often occurs on resilient or complex build circuits) and higher than the exemption

threshold or the amount you have pre-approved, then we will ask you to reapprove

the final ECCs. In which case, you will again have up to 30 working days to approve

the final ECCs and the order will again be placed into customer deemed consent

delay while we await your approval.

Once the ECCs have been approved at KCI1.2, we will send you the KCI2 Order

Committed milestone with the CCD. Please note that if the final ECCs in the KCI1.2

milestone are not higher than the amount you approved at KCI1.1, or are higher but

still within your pre-approved threshold or are higher but still within the exemption

threshold, then the approval you provided at KCI1.1 continues to apply, and you will

not be requested to re-approve ECCs at KCI1.2. The indicative ECCs effectively

become final.

The process flow diagram below illustrates the KCIs and approval steps in the

process:

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The table below illustrates a number of scenarios for ECC pre validation:


9.9.5 Time Related and Event Charges

In the event that you or your customer require us to undertake our build work out of

regular business hours, we will arrange to do so and will charge an additional fee for

the hours of that activity. The additional fee is dependent on whether the work is

undertaken on a Saturday or weekday evening, or on a Sunday or regional public

bank holiday.

Although we try to identify any site specific arrangements as part of the initial survey

activity (so we can plan the work and cost as construction charges), if we are not

informed about these until we attend site to carry out the appointed activity, then any

unplanned requirements we carry out will attract time related charge events.

Typical examples are a requirement for us to attend a site induction course, or

produce site-specific risk assessment and method statements.

Finally, if we have arranged a site access visit using the process as described later in

this document, and we are unable to complete the visit because of a site access or

customer readiness issue, then we will charge an abortive visit charge for the missed

appointment.

More details about these charges can be found in the Service Products section of the

Openreach price list.

9.10 Agreeing Changes

Any changes to the order that we advise or require your approval will have been communicated through the reactive amendment capability referred to later in this document. If there are any aspects of the order that you need to question or discuss with us, you may do so by clicking through from the KCI message or raising a case directly via the View my job app. Using this tool will make sure that there is a record of the correspondence and will make sure that your question is directed to the team who are best able to respond to your question. More details about the View my job case management functionality for asking questions and agreeing changes will be published in the future.

9.11 Detailed Planning and CP Contract

Once any indicative costs have been approved by you, we will then initiate a series of activities to complete our planning of your circuit so that we can confirm our delivery commitment and dates with you.

9.11.1 Obtaining Wayleaves

This section will be updated as necessary following the conclusion of contractual discussions with industry. As the communication provider, you are responsible for making sure that you or your customer’s property owners and building managers grant their permission:

For our equipment to be on the property and

To grant our access to our equipment when required for maintenance and fault repair in line with our contractual service level agreements.

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To assist you in obtaining this permission, we maintain a record of existing wayleaves that we have in place with property owners and tell you as part of the survey message whether any wayleaves are required for delivering the new circuit. Where a new wayleave is required, we will validate the details of the wayleave grantor as part of the survey visit, having undertaken necessary land registry searches ahead of the visit, if applicable. If you or your customer know who will need to provide these permissions, it is important that this detail is provided to the primary site contact and “on the day” site contact for the survey visit so that our surveyor can validate these without delay. If our on the day contact doesn’t know the information when we survey or cannot help us validate the information, then there may be some delay before we can issue the necessary wayleave contracts, particularly if there are land agents or solicitors who are responsible for this activity on behalf of the registered building or landowner. Once we have the validated grantor details, we will send them a wayleave contract and will tell you when we have done this. We will follow up with the grantor approximately 5 working days after issuing the contract to ensure they have received it and, if so, seek to understand their process for signing and returning the document. We will update you with the results of this follow-up. If there have been any problems with the grantor receiving the documents or indication from the grantor of when they are likely to return the document, we will keep you informed of the progress of obtaining the sign-off. We will continue to chase the grantor every 5 working days if we have still not received the signed wayleave. At each of these stages, you will be informed, via the View my job app, of our communication with the wayleave grantor and we expect that you will be providing these updates to your customer so that they can help to influence their property owner for a prompt return of the information. If your customer does receive a response, you may likewise update us with the information by raising a case on the order via the View my job app. The order will be delayed in planning while we arrange the wayleave contracts and until the signed wayleave form is returned. We will only send you the KCI2 milestone when the wayleave has been granted.

9.11.2 Obtaining Permissions to Work / Dig

As with wayleaves, if we need to undertake build work within your end customer’s curtilage, then it will be your responsibility to make sure that we have the necessary permissions to undertake the work. Unlike wayleaves which are a blanket contract for our equipment being on site, obtaining a permission to work (PTW) or a permission to dig (PTD) (if outside the building) is a form that our contractors require if they are going to undertake build on


our behalf. The permission form gives them written evidence that your customer knows about and agrees to the work that the contractor is undertaking in case they are challenged while they are on site. Our surveyor will attempt to obtain sign-off to the completed PTW/D forms as part of the survey visit. It is important that the “on the day” site contact is authorised to provide this permission, but in the event that they are not or do not feel comfortable doing so, the surveyor will leave the form with them so that they can arrange for a suitable representative to grant the permission and sign the form. Once signed, the form should then be emailed back to the surveyor using the details they will provide the site contact. After the survey visit, if the surveyor has been unable to obtain a signature to the PTW/D form, then this will be noted as part of the KCI1.1 Survey Complete milestone message and an additional PTW/D activity will be chased and monitored during the planning process. If our surveyor has not received a response within 2 working days of the survey, we will chase the person that we met during the survey visit as well as the primary site contact. We will resend the PTW/D forms to these contacts if necessary. If the form is not returned at that point, the surveyor will delay the task and you will be notified via delay update messages about our progress in obtaining this permission. You can also obtain a copy of the PTW/D form so that you can help to get the necessary signature returned to us so that the order can progress. We will not be able to progress the associated parts of the build delivery plan that require a PTW/D form and any delay to obtaining the signed form will result in a delay to the planning and build phases of your order.

9.11.3 Confirming Build Requirements

Some circuits will require specific “rod and tube” activities during planning so that we can check the existing network infrastructure before confirming final ECCs and committing to a circuit delivery lead-time. Where this is required, we will confirm that we are undertaking this additional activity as part of the KCI1.1 survey complete message. You will also be able to see our progress on this activity on the View my job app.

9.11.4 Completing Planning and Committing to the Order

When all the tasks within the planning phase have completed, we will inform you of this with the KCI1.2 Planning Complete milestone message. This message will contain the final costs and the indicative build delivery plan. If the final charges do not require re-approval, we will issue our Order Commitment KCI2 milestone message immediately after confirming that planning is now complete and will calculate the indicative build plan into a committed delivery date for the circuit. If the final charges are higher than advised after the survey, we will ask you to approve these amended charges and will wait to schedule the work until we’ve received your approval.


9.11.5 Customer Commitment

When you have received KCI1.2, you should either approve any final costs or cancel the order if these are unacceptable. If the costs are approved, we will issue our order commitment (KCI2) including the customer committed delivery date based on the indicative build plan that we provided in KCI1.2. You have 5 working days from the date that we issue KCI2 to cancel the order if you are unhappy with any aspect of the circuit delivery terms. After that point, you will be liable for full cancellation charges, these will be visible to you in the Summary of charges section of the View my job app. More information on cancellation charges can be found in the dark fibre section of the Openreach price list. If you require more time to accept our terms for the circuit at this stage you may suspend your order and we will not charge cancellation charges if, after an extended period, you ultimately cancel the order. However, you will be liable for any time related or abortive visit charges that have occurred through the course of planning the circuit. Again, these will be visible in the Summary of charges section of the View my job app so that you can understand your liability whenever you place the cancellation request.

9.12 The Build Phase

When your circuit enters the build phase, a number of different pieces of work will

begin in parallel:

We will give our contractors all the parts of the delivery that they are

responsible for completing

We will start the process of undertaking any required traffic surveys to apply

for the necessary traffic permits along the route

We will arrange access for any site specific risk assessment (SSRAMs) visits

that have been identified as part of the survey. Note SSRAMs are chargeable

as a TRC. Generic risk assessment and method statements (RAMs) are

provided free of charge and may be found here.

We will organise any site specific induction courses if we do not already have

engineers familiar and skilled to work at the site

We will make sure that the necessary resources are made available within the

dates listed in the circuit delivery plan

You will see our activity within the notes of the various build tasks within your delivery

plan on the View my job app.

Once this field pre-work is complete and we are undertaking the actual build work,

your customer may start to see temporary traffic lights and various guarding and

safety barriers being erected, depending on the complexity of the work. Once we are

in the ground, our teams and contractor partners will be busy getting the necessary

duct and cabling infrastructure installed so that the fibre can be blown and spliced

end-to-end.

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As with any civil engineering project, the unexpected can occur. There may be

blockages identified that we hadn’t anticipated or local flooding or silt in the manholes

that will require heavier equipment to clear out. Whatever the issue is with our fibre

build teams will work to get the issues resolved by trying to find alternative solutions

or escalating the need for recovery tools. If these delays will prevent us from meeting

our committed delivery date, we will send you delay notifications to communicate this

to you.

Of course, we want to get the circuit installed as quickly as we can, and if we need to

split up the infrastructure build while a particular issue is being recovered, then we

may complete one part and open up a new set of tasks to manage the element that

needs more work.

Throughout the build phase, the status of the order will be visible to you within the

progress section of the View my job app and as tasks complete; we’ll review the

delivery plan and communicate with you about how we’re progressing compared to

our original commitment to you.

Once the infrastructure build work (installing the duct and cable that houses the fibre

circuit) is complete, we will call the primary site contact/s to arrange a visit for the

final, end-to-end fibre installation.

On the day of the visit, the engineer will ring ahead to the “on the day” site contact/s to confirm arrangements. The engineer will then normally start working at the A-end termination location and install the necessary patch panel and splice to the access network. They will attach a light onto the fibre at the A-end location to use as a route trace. The engineer will then proceed to the nearest network T node to the customer’s premises and check that the light is showing on the relevant route. They will access the B-End site, review the termination location and building route and proceed to undertake the necessary fibre blowing and splicing activity between the network node and the termination location; installing a patch panel at the agreed location. During the check of the nearest T-node to the customer’s premises, if the light is not where it is expected to be, , the engineer will work backwards to the A-end to find the light and discuss with their desk-based planning teams the results of their investigation. The teams will confirm corrective actions and update relevant records based on what the engineer has found. During this process, the engineer will be in communication with the on-site contact/s to update them with progress and any revised access requirements. Depending on the corrective action, they may also proceed to the site to undertake the fibre blowing and splicing between the network node and the B-End termination point. The fibre jointers and their desk-based engineering team are usually able to resolve most issues they encounter on the day, although they may need to complete the work on a subsequent visit. When we need to visit site again to complete the jointing activity, we will issue a delay message to confirm the issues that we have had and will formally re-book a visit if we will require further site access.


We will issue a KCI9315 Build Complete message when we have finished the jointing task.

9.13 Testing the Circuit

As part of the Fibre jointing activity, when the end-to-end fibre and patch panels are in place with light through the route, the jointer will proceed to undertake the relevant route distance and light loss and quality tests including preparing the test information for the OTDR ‘birth certificate’. They will record these tests to be made available as part of circuit handover. The engineer will have access to the previously calculated estimated distance and loss levels, as well as an ability to compare the tested results with the standards specified in the Dark Fibre Access SIN 521. If there is a clear indication that there is a problem with the circuit, the engineer will troubleshoot, engaging help resources if required, to resolve the problem and ensure the actual results fall within the tolerances provided for in the SIN document. If necessary, they will delay their task while remedial investigations are done.

9.14 Connecting Between Our Equipment and Yours

You, as the CP, are responsible for providing patch cords with suitable connectors from our terminating patch panel into your optical transmission equipment for any and each instance of the DFA Service. The optical connector(s) you provide to connect to the DFA service must be of the correct type and suitable quality in order for the fibre to operate correctly. They must also be optically clean and void of scratches in order for the DFA service to operate correctly. The optical connectors will be of type SC-APC and must individually support only a single optical fibre.

If you ask us (within the special arrangement notes of the order) we will attempt to connect your pre provided optical cables at either end or both ends of a circuit. We will attempt this on a reasonable endeavours basis when we install and commission the DFA service. No subsequent re-visits will be possible solely for this purpose.

Be aware that:

• A connected cable that proves to be faulty is your responsibility • The cable to be connected must be correctly and clearly labelled (indicating the

chassis, rack & position, if appropriate) to match and identify with the DFA service being provided. You should also include the Openreach DFA circuit number.

• If however your cabinet has already been pre-cabled and labelled prior to the placement of your DFA order then please supply us with the specific cable identifier field when placing you order

• Once a circuit has been commissioned, it will be treated and billed as such; irrespective of any cable connection activity

• If you want take advantage of this feature, you must request it as part of the order (in the notes field of the circuit order).


9.15 Completing Your Order

When we have finished all of our installation and test activities, we will tell you we have completed the delivery plan for your circuit with a Build Complete KCI9315 message.

9.15.1 Early Handover

When we issue the build complete message, our system will check to see if your customer required by date (CRD) has passed. If your CRD has passed, then we will immediately issue you an Order Complete, KCI3 message. But if it hasn’t yet passed, then we will issue a message indicating that we are waiting for your CRD and that if you wish to start using the circuit early, then you may do so by requesting an Early Handover. The early handover message will include details of how to request an early handover, but you don’t have to take action if you don’t want to. We will automatically issue the KCI3 message on the CRD if we don’t hear from you beforehand.

9.15.2 Handover

The Order Complete KCI3 message will include a number of key pieces of information: • It will contain a summary of the circuit delivery plan and a reminder about our

committed dates and any deviation from our initial committed delivery date. • It will contain a summary of the charges that occurred during the course of circuit

provision. • We’ll include a summary of the circuit measurements and light loss and quality

test results as well as details of where these will be stored now that the circuit is an installed and working asset in our network.

• We’ll include a summary of any routing details that may have changed during the build phase so that you are prompted to review the final circuit route map.

• Finally, we’ll confirm how best to contact us about this circuit if you have any problems now that the order is complete.

We may take until 23:59 on the CCD to complete the activity and issue the KCI3 message.

9.16 Billing

When we have completed the order we will commence billing. You can find more information in the dark fibre billing manual located in the Dark Fibre reference offer website. We will include a final summary of the charges for the circuit in the KCI3 message.

9.16.1 Engineering Rearrange

If you find that there has been a problem with where the patch panel has been terminated, or with the final routing of the circuit, you may contact us via the View my job app to discuss the problem that you have identified. Our order management team will review the case and confirm the corrective action steps to be taken to resolve the issue.

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10 Arranging Site Access

There are several times when we will require access to either or both ends of the

circuit and it is the CPs responsibility to make sure we can get access when we need

it. Where we understand that specific arrangements are required to gain this access

(for example within a customer’s site, rather than a BT exchange), we will help in the

process by making contact with the relevant site contacts listed on the order.

10.1 Who We Will Contact to Arrange Access and Their Responsibility:

Where the listed site contact informs us of alternative access broker contact details,

we will use the alternative details they provide and will record where we have done

this.

We prefer if the primary site contact for a site (especially at a customer premises), is

actually “on site” and able to help progress circuit routing and location decisions,

particularly in the survey phase of the order. Where this is not the case, delays while

information is passed around and validated will be managed as customer delay.

Additionally, it is the responsibility of the primary site contact to ensure that any “on

the day” contacts are aware of the arranged visit and able to provide all necessary

access to all the parts of the premises. This includes:

from where the duct enters the property (i.e. outdoor or underground car park

footway boxes and lead in points)

To where it will terminate within the building including any cabinets, risers or

ceiling ducts.

10.2 The Visits That We May Need to Undertake:

The key site access visits that you should be prepared for are:

Site survey visits

Rod and Tube visits (for us to check the health of an existing duct/cable lead

in to the premises from our nearest external network node)

Internal and external build visits (for us to install or fix access infrastructure

between our nearest network node and the termination point in the building)

Fibre jointing and patch panel installation and test visits (the final visit where

we will blow/splice fibre, install the patch panel at the termination location and

undertake various circuit tests).

10.3 The Process We Will Follow to Arrange Access:

Where we need to arrange access for these reasons, we will:

Send you a message to tell you that an appointment is required.

Initiate contact with the primary site contact, any alternative site contacts and

ultimately the CP Helpdesk if we receive no answer from those contacts.


Send you an “appointment booked” message when we have agreed a visit

date with any of the contacts we have attempted.

Wait for the visit date to undertake the appointed activity

Send you an “appointment completed” message when the appointed activity

has finished.

Send you an “appointment missed” message when we have failed to attend an

appointed activity – this could be for either Openreach or customer reasons

and we will explain this in the message.

When we call to arrange the appointment. If your primary site contact tells us that

they require a specific named engineer to attend the visit, then we will take the

necessary action to agree those specific arrangements at the time of confirming the

appointment. We will inform you of the engineer details as part of the “appointment

booked” KCI message. A specific named engineer is arranged on a reasonable

endeavours basis.

Additionally, if the site/s require any other special arrangements (induction courses,

government ID, vehicle registration), we expect the contact to tell us when we book

the appointment with them.

10.4 When we will contact you to arrange these visits:

We will always attempt to arrange access visits providing two clear working days

from our first contact attempt to the appointment visit date. However, if we have

appointment cancellations on other orders, we may call to arrange a shorter-notice

appointment, if that is convenient for you/your site contacts. Even for these shorter-

notice appointments, we will issue an “appointment booked” message to record our

planned visit.

10.5 If We Arrange A Visit With Shorter or Longer Notice:

If a shorter-notice appointment is not convenient for you/your site contacts at the

point of agreeing the visit, we will instead agree a later appointment with you.

If the agreed visit date is more than two working days from when it was booked, then

we may attempt an appointment reminder contact (phone/SMS/email) to the person

listed as the “on the day” site contact. The purpose of this call will be to ensure that

the person we are due to meet is aware and ready for the visit. If they are not aware

and ready for the visit and they advise us that a different visit date will be required,

we will agree an appointment amendment with them and issue you an “appointment

amended” message, confirming the person we spoke with and the new appointment

details.

10.6 Third Party Contractor Access Arrangements:

Where we use third party contractors to undertake work on site, they will make their

own site access arrangements (directly with the primary site contact that we will have


provided them) and we will not communicate those specific arrangements using the

process that we describe above. Instead, the start and estimated completion dates

for the work they are doing, along with any specific updates that they provide us, will

be added to the relevant progress update section of the View my job app.

10.7 On the Day of the Appointment:

The allocated field engineer or surveyor will ring the “on the day” site contact to give

them more precise information about the visit, such as any pre-work the engineer

needs to do before arriving on site.

If at that point, the on the day site contact does not answer, our engineer will leave a

message (if applicable) and proceed to undertake any pre-work. The engineer will

then visit the site and attempt to gain access. If there are access issues, the

engineer will escalate this to the primary site contact and any alternative site contacts

they have on their job note. They will also ring the CP helpdesk number if they

receive no answer from the primary site contact.

Depending on the results of those contact attempts, the engineer will wait as long as

they can, at least 15 minutes, to avoid having to fail the visit. However, if they are no

longer able to wait, the visit will be sent back to the allocation team to notify you of a

“missed appointment” to arrange a rebooking of the visit.

If Openreach are unable to complete a visit, for example if our engineer overruns on

a previous visit or is taken ill or has an accident, we will attempt to send an

alternative engineer to maintain the appointed visit, if possible. If we have no

alternative resource, then we will similarly issue a “missed appointment” noting it as

an Openreach failure, and again attempt to rebook the visit.

Detailed process flows for these interactions can be found in the Business Process

document here: Process Flows – L2C, T2R, Migration.

11 Managing Your Order

After you have placed your order you will receive an order acknowledgement KCI message from us. This message will include your circuit’s service ID (DFGBXXXXXX) and details of how to track your order’s progress on our View My Job app (which will be available for both EAD and Dark Fibre circuits). It is at this point, where our systems will accept order amendments, cancellations or customer order suspends.

11.1 Order Amendments

There are two key types of order amendments.

Proactive amendments

Reactive amendments



11.1.1 Proactive Amendments

Are those that you make because you or have identified something that needs to be

changed in your order details. You may place a proactive order amendment either

via the portal or as a B2B transaction. Our Ethernet Orchestration Matrix outlines the

timings for when you can place a proactive order amendment as a self-serve activity.

You will receive an ‘amendment rejected message’ if you attempt to amend a field that is past the point of amendment, or if you attempt to amend a parameter that requires additional parameters to be amended at the same time to be valid. You will receive an ‘amendment completed message’ if the amendment is valid and the order record has been changed. The system will then inject the necessary tasks into our operational workflow to review the amendment and act on it accordingly. Note that this may mean a delay to your order if we have to undertake re-work as a result of the change.

11.1.2 Reactive Amendments

Reactive amendments are those where we have identified that a particular field

needs to be amended and we notify you of the need for the change in an amendment

required message. We will tell you the field that requires changing within a KCI

message and provide a link to an area of the View My Job app where you can make

the change directly.

As with a proactive amendment, you will receive an ‘amendment completed message’ to acknowledge the action that you have taken. When we issue reactive amendment messages, your order will be in customer delay until you take the necessary action. If you do not make the amendment, we’ll cancel your order after 30 working days. You will receive reminder messages every 5 working days and a final reminder on the 25th working day.

11.1.3 Late Amendments

In certain circumstances, where a change to the order is necessary, even though it is

past the point of no amendment, if you contact the proactive order management

(POM) team in writing they will advise you and help take the necessary corrective

action depending on where the order is in its order journey and identify the correct

parameter that requires a late amendment.

11.2 Suspending the Order

The suspend order feature allows you to pause the delivery of an order temporarily. This can be used when a you or your end customer may not be completely sure about progressing with the order ahead of EMP KCI2, or, later in the journey if your end customer’s site is not yet ready for the fibre blow and equipment installation. Only you, the CP can initiate an ‘order suspend’. If Openreach identify an unknown delay, such as end customer site readiness, then a ‘customer deemed consent delay’ will be applied and different KCIs are used to communicate about the situation. CPs may suspend their order for up to 90 cumulative calendar days throughout the provision journey, before the order will be automatically cancelled.

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You will receive a KCI message to acknowledge that the order is suspended. While the order is in ‘suspend’ mode, you will receive weekly reminders of how many days of suspend you have remaining before the order will be auto-cancelled. You will receive a final reminder about auto-cancellation when you have hit 85 cumulative calendar days of suspend. If you resume the order, you will receive a KCI to confirm the order is back live in our workflow. We will recalculate the delivery date for your circuit based on what work is remaining to complete it.

11.3 Cancelling the Order

We understand that there are times when it is necessary to cancel an order and provide functionality to do so. You may cancel an order without incurring the cancellation charge before KCI2+5 working days. If you suspend the order before this point and ultimately cancel the circuit before it has been in our live work stack for 5 working days after KCI2, then we will honour the “free of charge” cancellation, even though the elapsed time since KCI2 may exceed 5 working days. Note that you will still be liable for any abortive visit, special visit arrangement or out of hours charges associated with the survey visit, if they have been applied to your order. You will be able to see a live summary of charges on the View My Job app so that you can identify whether you have reached the point where cancellation charges apply and how much you will be liable to pay if you do cancel. Self-serve cancellation is currently possible up to the earlier of target completion date (TCD/CAD) or CCD. In the rare event that the CCD is in the past and you decide to cancel the order at that late stage of delivery, you will need to contact the POM team to have this carried out manually. In the event that your order is not viable for delivery, for example if the actual measured distance is above the 86km reach limit for the order, we will tell you this as a reactive amendment with a CP action to cancel the order. The order will be put into delay until this action is taken and will be auto-cancelled after 90 days if you do not cancel the order before that.


12 Keeping You Informed Of Progress

Because delivering DFA can be complex, we have different levels of Keeping Customer Informed (KCI) messages that we will issue, these are outlined below.

Order Level messages are the key milestone points when a particular part

of the provision process has completed.

Customer Capability Level messages are those that we issue as part of the

mini sub-routines that occur throughout the journey. The table below

illustrates the appointing sub routine, but there are similar progressions for

amendments, suspends, delays; any time when there needs to be an action

and response/start and finish interaction.

Engineering or task-level messages are the micro delivery plan updates or

notes on the order that don’t require specific customer action but may be

useful information.

A complete list of KCIs, the B2B response codes associated with them, and the data items that they contain will be published in the Ethernet Orchestration Matrix which will be updated and amended periodically. All amendments will be notified to industry in advance.

12.1 Keeping Track of Your Orders (CP MIS)

We have several tools for keeping track of your orders both in bulk and on an order by order basis.

For bulk monitoring of your orders, you can use the CP MIS Raw Data feed as described in the “Before you start placing your first order” section earlier in this document. The reports described are available both in the raw data format described, and as a dashboard available via the Openreach portal.


On an order by order basis, the View My Job application, currently under development for EAD orders, will also be extended for dark fibre circuits. This application is designed to provide a summary of the order details as well as a clear view of where your order is in the delivery journey and we expect that you will be able to use this application to interact with us about the order. The View My Job application will be available both on the portal and as a web service so that you can pass the information via your own systems to your customers.

Early Prototype of the View my job progress tab process blocks

13 Managing Delays

Throughout the provision journey we may encounter delivery issues that can delay tasks and potentially the delivery date for the circuit itself. When a task is delayed or an unexpected event occurs on your order, we will notify you of this, including whether there is any action required by you or your customer to resolve the delay. We’ll update you throughout the delay recovery.

When the delay has been resolved, we will confirm this via a relevant delay closure message, including any impact on the CCD. More information regarding how delays are managed and communicated can be found on the Openreach portal in the Ethernet Job Control Handbook (section 5).

System Validation

https://www.openreach.co.uk/orpg/customerzone/products/ethernetservices/downloads/EthernetJobControlHandbookv1.pdf


14 Special Order Types

14.1 Quick Wins

In many cases, our fibre network is already set up to serve particular premises and no infrastructure build is required to blow and terminate the fibre at a site. If our initial planning records indicate that both ends of the circuit appear to fall into this category, we will tell you this within the Initial Planning (KCI360) message. We will then proceed to prepare a job pack for our field engineering team who will arrange a fibre jointer to visit site to undertake the work. Depending on the location of our nearest network node to the premises, the jointing team may need to provide notice that we will be using guarding around the node’s footway box in order to set up the fibre blowing equipment. When the notice or permit requirements have been understood, the team will then contact the site contact/s to arrange the fibre jointing visit. In addition to site access issues, other issues that our fibre jointer may experience

during a quick win visit are:

Inability to locate access duct lead in – often this is because it has been

concreted over or covered over by a wall. In these scenarios, the jointer

will advise the planning team as part of sending the job back so that the

planning team can arrange the necessary remedial action. This may

include sending a surveyor to create the necessary build plan.

Site readiness – the comms room may not have the necessary racks

installed to enable the patch panel to be installed.

Unavailability of information – the fibre jointer may require access to the

asbestos register to confirm their health and safety to undertake their

work in parts of the building. If this is not available to them, they will be

unable to proceed.

Site specific risk assessment and method statement (SSRAMs) – the

jointer may be stopped from working on the day because the site contact

requires more specific detail of how the jointer expects to undertake their

work than provided in the published generic risk assessment and method

statement. In this case, a specific survey may need to be undertaken

before the jointer can proceed.

Blocked or broken duct/cable – if the jointer is unable to get the

necessary assistance to correct the issues when they attempt to blow in

the fibre on the day, they may need to return the job for remedial work to

be organised.

If any of the issues above are identified as part of a quick win visit, then the Quick Win task will be completed as unsuccessful and the job will be handed back to the planning community to plan the necessary corrective actions. We will send you a Quick Win Complete message confirming whether or not it has been successful. The order will then proceed as normal with the associated milestone messages. Note the milestone messages will arrive in quick succession in the event of a quick win visit being completely successful. We will issue the Quick Win Success, KCI1.1, 1.2 and KCI2 messages. If there is no further work required on the circuit but your




customer required by date (CRD) has not yet passed, then we will issue you a notice that all build work is complete and you may request an early handover of the circuit if you wish to start using it before the CRD. Otherwise, we will hold the circuit handover messaging to be issued on your CRD. You should be aware that if we complete the circuit as part of a quick win and your CRD has passed, you will not be able to cancel the order; instead you will need to cease the completed circuit and any applicable circuit termination fees will apply. The self-service point of no cancellation for a quick win is 18:00hrs on the working day before the appointed quick win jointing visit, unless the quick win has been unsuccessful. If the quick win has been unsuccessful, then the point of free of charge cancellation reverts to KCI2+5 working days.

14.2 Resilient Circuits

Section 2.4 details our Dark Fibre resilience order type in detail. Resilience is an orderable option and when these circuits are provisioned, we work to link the orders together so they are handled as a pair. Where one leg of the resilient pair is more complex to deliver than the other, this may result in delays to the easier circuit, particularly through the survey and planning phases of the order. When the pair of resilient circuits enters build, they will be progressed as separate circuits and their handover managed based on the CRD, which you can manage separately for each leg of the order, allowing you to decide whether you wish for one leg to be handed over and used early, before the resilient leg is delivered. Each leg of a resilient pair of circuits has its own connection charge and construction charge fixed fee. The ECC product threshold is applicable to each individual circuit and cannot be combined to balance the construction costs across the two.

14.2.1 Planning Resilient Circuits

During the detailed planning stage, after we have confirmed the solution and any changes with you, we will put both planned routes of a resilient circuit through a more detailed resilience assurance check via an internal system called CERAMIC. This check will validate all resilience violations through the end-to-end routes and seek your confirmation of acceptance of any violations that exist. If you don’t accept these violations, re-planning will be required to attempt to remove them, which may result in changes to the indicative ECCs that we provided for each of the circuits in your resilient pair. One re-plan attempt will be undertaken. Multiple re-plan requests will be declined. We will have discussed any violations between our nearest network node and the termination point within the customer premises as part of the survey visit and notes of the person authorising these will be available if needed.


15 Repair

15.1 Alarm Monitoring

Our DFA service is a passive product solution with no active electronics or remote

monitoring lines, so the service is offered as an unmanaged service. It will be the

purchasing CPs responsibility to put in place their own alarm monitoring capability

should they choose to do so.

15.2 Identifying a Fault

As DFA is an unmonitored, passive solution we will not have any capability to identify

any fault conditions remotely. Any fault condition on your DFA service will need to be

identified and reported by raising a new fault by you or your end customer via the

Openreach portal or B2B capability.

15.3 Running a Service Test

As only a fibre path is being installed with no active electronics, there is no ability to run a Service Test on a DFA circuit. It is the CP’s responsibility to provide alarm monitoring and fault diagnostic capabilities on a DFA circuit and run these tests prior to submitting a fibre fault to us.

We will always assume that the fault received from you on a DFA circuit is a fibre fault as tested by you and we will task out an engineer to test and repair as required.

15.4 Raising a Fault

Faults can be raised through the Openreach Portal, B2B or in emergency

circumstances, when both the portal and B2B are not available, through e-mail to the

Openreach AOC or directly by telephone.

In normal circumstances you will raise the fault giving the circuit details and

answering the mandatory structured questions. These will be published in the

Ethernet Orchestration matrix when the functionality is made available to CP’s.

You will also be able to provide or share additional fault information (photos, OTDR traces) on the DFA circuit if you have performed any fault investigations in advance of raising the DFA fault with us, including OTDR and other test collateral. The process will allow you to send .SOR, PDF & JPEG files into us via a centralised generic Openreach e-mail address [email protected] using a pre-agreed email template. This email will need to be tagged with the correct service ID and associated fault reference. Where additional, good quality fault information is sent into us on a perceived DFA fault then this will be used to help make informed decision on the number of people to dispatch to deal with the fault and to the specific location once data has been analysed and cross referenced to the relevant DFA circuit records.

15.5 Fault Resolution Lead Times

We will aim to complete the DFA fault repair within 18 clock hours. This repair SLA will be reviewed after the 12 month anniversary of launch in October 2018 to assess whether the proposed SLA on repair is the correct and the appropriate repair time for this service. Any changes agreed by both parties to the repair SLA will follow the dark



fibre contract change mechanism to allow you to review, discuss, negotiate and agree before any changes occur. Unlike EAD where we require access at both ends of the service, for DFA we will be able to work on a fault, if we can gain access to only one end of the DFA service, such as a customer cabinet in a BT exchange. However, if we are unable to gain access to either end of the service then the fault will be suspended until we have arranged access via our customer contact on the fault trouble ticket.

15.6 Repair Keeping Customer Informed (KCI) Reporting

As a DFA fault is progressed through to resolution we will update customers using the T2R KCI reporting structure provided below:

KCI1 Fault received – trouble ticket reference

KCI2 Analysis of any CP supplied fault data tasked to engineer or fault cleared

KCI3 Engineer allocated and estimated time of arrival (ETA), Engineer’s name and vehicle number

KCI4 Engineer on site or fault cleared etc.

KCI5 Fault is closed

15.7 Delays in Resolving Faults

We will also keep you updated by KCI on the progress of faults that are delayed past

the fault resolution lead time through to full resolution.

15.8 Right When Tested

We will task out a Precision Test Officer (PTO) and where required a suitably skilled

engineer to initially test the DFA circuit. The attached flow chart shows the process

to follow. If the circuit is found to be working within the specification of SIN521 set out

in section 3.3 above and within the service maintenance limits set in the provision

handover (KCI3) with no repair activities required, then the fault will be closed as

Right When Tested (RWT). This fault then becomes eligible to be included in the

RWT charge process.


15.9 Repeat Faults (including intermittent faults)

A repeat fault on DFA is defined as “a closed customer reported fault that has had

one or more previous reports against the same circuit closed within 28 calendar days

of the final fault report date.”

15.9.1 Intermittent Fault Definition

You would classify each of the scenarios below as a drop in service and view them

as a fault on the circuit

Scenario 1 – The circuit has dropped for 1 hour and recovers before the engineer is

able to attend site

Scenario 2 – The circuit suffers multiple short (sub 1 second) hits within a 10 minute

period

An intermittent fault would be 3 of these scenarios (drops) within a 30 day period.

Intermittent faults can also have a pattern, e.g. drops at a specific date/day/time.

You will not know if the fault is an intermittent fault initially by its very nature. It will be

up to you to determine their internal threshold before raising the fault into us at

Openreach. We will not be logging faults and closing them.


15.9.2 DFA Intermittent Fault Process

Before a specific course of action can be taken, the fault must complete two cycles of

fault reporting.

Fault 1 – fault will follow the standard T2R journey

Nature of fault = You are to determine this prior to any fault submission into

us.

Submitting a fault will trigger an intrusive test and downtime will occur.

You will need to supply detailed notes giving the nature of the intermittent

fault.

Single ended testing if fault found.

Baseline testing if RWT suspected after initial test.

RWT charges may apply if we do not find any fault with your service.

Fault closed – no ability for you to reject the clear as with our EAD product.

Fault 2 – fault will follow the standard T2R journey

Nature of fault = “Intermittent fault”

Submitting a fault will trigger an intrusive test and downtime will occur with

your DFA service.

You are to supply us with detailed notes giving the nature of the intermittent

fault

Single ended testing if fault found

Baseline testing if RWT suspected after initial test

RWT charges may apply if we do not find any fault with your service.


15.9.3 CP Still Sees Fault of an Intermittent Nature

Escalate Fault 2 into our repair centre using the details supplied in the

Customer Service Plan

You are to discuss and agree a course of action with us and our Field

Operational Manager (Field OM)

The Field OM will own the fault and the associated escalation, working with

you to resolve the fault under the escalation.

Our repair centre will advise you of any potential TRC charges

We will also confirm the course of action undertaken including any single

ended testing if fault found

We will also complete new baseline testing if RWT suspected after the initial

test

RWT charges may apply if we find no fault with your DFS service.

If a fault is found following a previous RWT then initial RWT levied by us will

be refunded to you.



It should be noted that we will not be able to carry out any prolonged remote testing of a DFA circuit under repeat fault conditions.

Detailed process flows for these interactions can be found in the Business Process

document here: Process Flows – L2C, T2R, and Migration

15.10 DFA Fault Testing Process

In order to ensure the fastest repair and restoration of the service, Openreach will adopt a single ended testing process unless no fault can be found on the initial test. If a Right When Tested (RWT) is indicated following the initial test, then a full end to end re-baselining of the circuit will be completed by us. This will require access at both ends of the DFA circuit (at each patch panel) in order for us to complete insertion loss tests at 1310/1550nm and produce an updated OTDR trace. If a re-baselining takes place then the measured insertion loss tests results, together with the Service Maintenance limits and measured route distance will be sent to the CP in an ad hoc KCI. The OTDR trace will also be made available via the Openreach Portal or via the B2B capability.



16 Planned Engineering Work/Service Outage

We have a managed process in place to try to reduce the impact of planned engineering work (PEW), to make sure, wherever possible, that you have advanced warning and can pass this on to your customers if they’re likely to be affected. PEWs are broken down into two categories:

Standard,

Emergency. If engineering work is planned that may cause disruption to your service, we’ll endeavour to give you twelve working days’ notice. This is to give you time to limit any impact on your own operations and your customers’. On occasions we have to perform emergency work. When this happens we’ll endeavour to give as much notice as possible. If the standard planned engineering work affects a single customer, we may contact you directly to try and agree on a convenient time. The notification will provide you with the following details:

The PEW case number,

The planned work type, i.e. standard or emergency,

The start date and time,

The duration,

The Openreach circuit number,

A brief description of the work to be completed. We’re unable to provide any notifications of routine maintenance work.


17 Modifying a Circuit

17.1 Modifying a Service Feature

There are two main modify order variants; resilience and end-point rearrange. The only service feature that will be available for modification with the DFA service staying in situ will be the resilience options. This is shown in the next table.

Regrade service feature – resilience

Existing resilience

New resilience option

Standard Resilience option 2

Standard - Y

Resilience option 2 Y -

DFA Resilience Modifies Supported

Note: Modify from single to fibre pair is not supported. This must be provided via cease and provide. Where a customer wishes to downgrade a service from RO2 to a standard resilience then this is possible, only where one leg of a resilient pair is being ceased and the other is being retained. In this scenario the customer should place a cease order for one leg of the circuit and on the other a modify order should be raised. It is the customers responsibility to place the modify order to standard resilience on the retain circuit, as the resilience level of this service will not be changed automatically.

17.1.1 How to order

A DFA modify order can be ordered via portal or B2B.

17.1.2 Lead times for fulfilling

The lead time for a DFA modify order is 30 working days.

17.1.3 How do we communicate during the order?

We will use the normal provision KCI structure.

17.1.4 What if there is a problem during the fulfilment?

We will contact you to inform you of any delays and agree resolution to any issue.


17.2 Modifying the Location of a Circuit End Point (within the same building)

The DFA product location modify are summarised in the table below:

Modify order - subtypes

New end-point details

Address key (NAD key)

Exchange code Site type

Remove re-site (change of site within the same exchange)

Different Same Any

Rearrange (change of service end-point from one exchange to another)

Different Different Any

Internal shift (changing the location within the same building same floor)

Same Same Same

DFA Shift Modifies Supported

17.2.1 Modify service end points

Please note that we will not support a modify order for a DFA to an alternative port on the same patch panel. Services can only be shifted internally to an alternative rack, or via an external shift order to an alternative external address location.

17.2.2 How to order

A DFA modify order can be ordered via portal or B2B.


The lead time for a DFA modify order is 30 working days.

17.2.4 How do we communicate during the order?




17.3 Modifying the Address of a Circuit End Point (different building)

17.3.1 Modify service end points

Please note that we will not support a modify order for a DFA to an alternative port on the same patch panel. Services can only be shifted internally to an alternative rack, or via an external shift order to an alternative external address location. How to order A DFA modify order will be ordered via portal or B2B.


The lead time for a DFA modify order is 30 working days (subject to survey/deemed

consent).

17.3.3 How we communicate during the order?





18 Ceasing a Circuit

18.1 How to Cease a Circuit

You can place a DFA cease order in exactly the same way as you would place a

normal provide order e.g. either via the portal or B2B.

18.2 Lead Times for Ceasing a Circuit

The lead times for ceasing a DFA circuit order on EMP will be 30 working days.

18.3 Equipment Recovery

When recovering the equipment from site following a circuit cease there will be no

recovery of the terminating fibre patch panel infrastructure on a DFA cease, unless

specifically requested by you to do so. However, during the course of cessation we

may need to visit the end point site or the serving BT exchanges in order to

physically disconnect the fibre and cease the DFA service.

18.4 How We Communicate During the Circuit Cease

We will communicate via regular KCI updates. KCI1 is where we acknowledge your

order. KCI2 confirms that we are committed to cease of the DFA service and we

would seek to book an appoint to arrange the cessation of the DFA service. Finally

KCI3 is the confirmation that the cease order is complete. There will also be

additional information KCIs during the order journey, which will inform you of the

pending cease that will take place in the next 5 working days.

18.5 If there is a Problem during the Circuit Cease


19 Migrating To Dark Fibre Access from Eligible Connectivity

Services Products

19.1 The Process

The circuit migration scenarios considered for migration to DFA (fibre re-use) are as

follows:

1. EAD on EMP to Dark Fibre Access on EMP

2. Connectivity services on Legacy To Dark Fibre Access on EMP

3. EAD + R01 / R02 on EMP / Legacy to DF + R02 on EMP

4. EAD + R01 / R02 on EMP / Legacy to a standard DF circuit

Dark fibre migrations will be carried out on a circuit by circuit basis and will have to

be individually ordered by the CP.

All migrations will be treated as new provisions orders on an individual order basis;

the fibre will be reused. The performance characteristics will be checked and the

fibres at each end will be re-terminated onto suitable patch panels to serve as the

DFA demarcation point. Site survey(s) may be required for migration orders to


ascertain the A / B end termination points for patch panels. As part of a migration

order, both the OTDR birth certificate and route map will be available to you via our

dialogue services.

Note that as a part of a migration order to DFA the A / B end locations can only be

changed within the same rack or building, where existing Openreach fibre cabling

already exists. If you wish to change the address of either end of the circuit, then this

will no longer be an eligible service to migrate to DFA. If you wish to move the current

active service to dark fibre then you should order a new DFA service to the

appropriate locations and cease the old corresponding active service, when the DFA

service is live to minimise disruption to your customer.

19.2 Migration Lead Time

The estimated lead time for a DFA migration order is 30 working days

19.3 Arranging Scheduled Downtime for the Circuit

In order to complete a migration, a period of downtime will be required and we will

endeavour to make this period as short as possible. We are aiming to operate a

migration within a 4 hour operational window and will contact you to arrange a

suitable time for the migration to happen. Additional charges will apply to a request

for a migration to take place outside normal business hours.

During the engineering appointment visit to conduct the migration and testing work to

the DFA, a new patch panel will be installed at the required location (at the same or

adjacent end point locations). At the agreed time, the donor circuit will be moved to

the respective ports on the patch panel where the new DFA service will terminate.

Our engineer will then test the fibre end to end following similar testing processes as

for a normal DFA provision appointment.

Once all the engineering activity has been completed the cease of the donor circuit

will be completed on inventory applications, broadband connections and on the

supporting element manager (if applicable).

19.4 Testing the Circuit

During the order journey we will contact you to confirm we are ready for the migration

to go ahead, the estimated downtime and gaining joint agreements (CP and

Openreach engineers) to proceed with the migration.

During the migration appointment our A-End fibre engineer will trigger a remote test

of the donor circuit to ensure it is currently working within the defined DFA

specification (as per SIN521). We will stop the migration if the test fails. We will also

try to identify the source of the issue – if the fibre is not the issue, the migration will

continue. Confirmation will be needed that the donor fibre is OK before the migration

continues. This may need our A-End engineer to perform an initial OTDR test to

provide the preliminary status of the fibre condition.

We will stop the migration if preliminary test fails. We will then identify the source of

the issue and if we deem that we can resolve the issue we will progress the migration

(typically within 4 hour migration window) and re-run the DFA end to end test,

successfully completing migration.


19.5 Migration Eligibility

The following table summarises the current Openreach connectivity services that are

eligible for migration to the DFA service:

Product Migration to DFA?

DFA Migrated fibre product fibre usage

EAD Yes Single Fibre

EBD No

BTL No

BES Yes Fibre Pair

WES/WEES Yes Fibre Pair

WES Aggregation Yes Single Fibre

CCTV Access Yes Fibre Pair

Street Access Yes Fibre Pair

Broadcast Access Yes Fibre Pair

Cablelink No

ONBS No

BNS Yes Fibre Pair

TDM Access Yes Fibre Pair

TDM Backhaul No

OSA Yes Fibre Pair

OSEA Yes Fibre Pair

Services can only be migrated to suitable DFA services. If they are a single fibre service then the migration will be to single dark fibre only, they will not be able to be migrated to a fibre pair service. However if an existing service uses a fibre pair (indicated in the table above) then the new DFA service will be able to use a fibre pair. Also if you wish to migrate the fibre pair based service to only a DFA single fibre service then this will also be possible. As there is no DFA RO1 offering nominated active service to be migrated must migrate to either RO2 or standard (no resilience option) DFA services. Any migration order to DFA is scheduled to take place as ‘In hours’ appointment. If you wish for your migration to take place Out of Hours (OOH) then this be via an optional (chargeable as per TRCs) and will be provided on a reasonable endeavours basis. We also require you to forecast any migrations and to flag in this forecast any plans for migrations to be completed out of hours. The table below summarises the migration mapping options from non-resilient, RO1 and RO2 EAD and legacy services onto DFA.

Migrating Service

DFA RO1

DFA Standard or Local with RO2.

Single Fibre per leg or Fibre Pair per leg (like for like)

DFA Standard/DFA Local. Single Fibre

or Fibre Pair variants (like for

like)

RO2 N Y N

RO1 N Y Y

Non-resilient N N Y


DFA Migration mapping

19.6 Migrations to DFA from EAD on EMP

On the DFA provide order the CP will be able to select an existing EAD circuit ID (PSID) whose fibre will become the donor fibre route for the DFA service. As both circuits are on EMP, we will be able to validate that the service belongs to you. We will also warn if the donor circuit is still in contract and would be subject to early contract cancellation charges. At the DFA fit and test appointment either a new patch panel will be installed, or we will re-use an existing panel in the required location specified at the point of order by you (at the same or adjacent end point locations) or at an agreed appointment time. The donor circuit fibre will be tested E2E and then moved and presented on the patch panel. Any donor service NTE will then be removed by our fibre installation engineer, for re-use or disposal.

19.7 Migrations to DFA From legacy (Non EMP) Provided Service

Migrations from legacy (non EMP) provided services to DFA will follow the same process. EMP receives regular inventory updates from our legacy system stack and will check this data in order to validate if the nominated legacy circuit on the migration order can be used for migration. Any early cancellation of the donor service identified will be subject to early termination charges. Completion of the DFA order will also automatically trigger a cessation of the legacy order in COSMOSS. This will ensure all the active equipment and billing records are ceased and removed.

19.8 Out of Scope

There are a number of scenarios that are out of scope and not supported for

migration to DFA. These are outlined below.

1. In-flight connectivity service orders, 2. Any circuit that is greater than 45km radial end to end distance, 3. Any circuit that is greater than 86km route end to end distance, 4. Any Single fibre product (EAD) to a DFA fibre pair service, 5. Reverse migration from DFA to EAD. 6. Circuits which contain pre-2000 fibres (see section 3.1). 7. New location requested (internal shift) with no fibre infrastructure in place. 8. Fault on donor service not cleared before the DFA migration appointment.

Eligible active services for migration to DFA are listed in the table in Section 21.6

19.9 DFA Migration Unhappy Path Scenarios

Background

On the DFA provide order journey you will be able to select a valid, existing circuit (PSID) whose fibre will become the donor fibre route for the migrated DFA service.


We will validate that the service belongs to you and that it is an existing product that is able to be migrated to DFA and warn if it’s still in contract and would be subject to early termination charges.

The donor circuit fibre records would be presented to our planner so they can be updated with the DFA order details.

During the DFA engineering visit, a new patch panel would be installed in the required location (within the same building) and at an agreed time. The donor circuit fibre would be tested end to end and then moved and presented on the patch panel.

In most cases, any donor service NTE would then be removed by the engineer, for re-use or disposal.

Completion of the DFA order will automatically trigger a cessation of the donor circuit.

During the course of the migration journey, our planning team will test your donor circuit remotely and verify whether the service is up and running and doesn’t have any fibre faults that might affect the migration during the agreed appointment slot.

Any issues identified during that testing, our planning team will raise a T2R fault and we will follow the standard process to clear the fault.

You will be able to raise faults on donor circuit’s right up to the date/ time of the migration appointment.

19.9.1 Dark Fibre Migration Unhappy Path Scenarios in Planning

Task Name Owner Unhappy Scenario Process to handle

P1 Planning Task

SFU WOOSH (Non-intrusive) test performed by SFU team on wrong service ID

Engineer identify the correct donor circuit ID before migration window period starts:- Engineer on site Call CP to check whether they are ready for

the migration and identified that the donor circuit ID is wrong.

Get the correct circuit ID and perform the initial OTDR test and on the completion of that test, migrate the donor circuit to DFA.

P1 Planning Task

SFU 1) As an outcome of WOOSH test, its identified that both End Access Route is down

2) Connectivity issues in Chassis

Until unless it’s a service affecting fault, Progress with the migration because customer doesn’t have their kit connected.

P1 Planning Task

SFU Optical Power receive Issues

Light loss OOL Errored Seconds:-

Degradation of Service Indicates that the state of

the power supply for this system is not NORMAL or SHUTDOWN Alarm Type : Input power fault

SFU team proactively sync up with AOC team to raise T2R Fault on the donor circuit.

AOC team raise a T2R report and fix that issue within 5 hours which is the standard fault SLA period.

Till that time the order will be in OR delay. AOC team comes back to SFU team with

the fault closure. Migration order will be resumed. Progress with the next step in the order.

P3 Task on CCD-2 days

SFU WOOSH test failed on CCD-2 SFU team proactively sync up with AOC team to raise T2R Fault on the donor circuit.


AOC team raise a T2R report and fix that issue within 5 hours which is the standard fault SLA period.

Till that time the order will be in OR delay. AOC team comes back to SFU team with

the fault closure. Migration order will be resumed. Progress with the next step in the order.

19.9.2 Dark Fibre Migrations Unhappy Path Scenarios during the Engineering Visit

Task Name Owner Unhappy Scenario Process to handle

P3 Engineering Visit

WF&A and Field Engineers

Initial OTDR Test Fails Identify the source of the issue. Field engineers tries to fix that issue on site. Get in touch with PTO via WF&A team to

get them on to site and fix the issue. If the issue is likely to take more than the

agreed downtime allotted to resolve, inform the same to CP and then pigtails should be restored to the donor circuit, a test run to ensure the donor service is back up and running

The migration should be considered as failed, and correct actions would need to take place in planning/ build (these need to be agreed) and the migration rebooked once we’re happy we have a solution ready.



OTDR Test failed after migration is completed i.e.) after fibre is plugged into the patch panel

Marked as Migration attempted and OTDR test failed.

Try to fix the issue within that 4 hours window period. If done fine rerun the DFA test and mark migration as completed.

If the issue is more complex and not able to solve within 4 hours, e.g. (UG fault or some micro bends), call up the CP and inform the issue, and take the final decision with them.

If they are happy to wait, then fix that issue by putting the order in a delay (DC).



OTDR Test after migration Failed due to faulty port in PP

Field engineers identified that reserved port on the patch panel is faulty.

And if that is not the last port plug into the next available free port and inform the same to CP about the updated Port while sending KCI3.


WF&A and Field engineers

OTDR test after migration failed due to faulty port and that’s the last port in that patch panel

Option 1:- Field Engineers can clear that fault and

reuse the same port. Option 2:- Install a new patch panel Raise a DC delay to CP and follow the process below:- CP would need to allocate a new space Openreach would need to plan a new PP

into the agreed new position Openreach would need to update order and


circuit details with new PP details and Port Openreach would need to confirm new

details in KCI3



Cable Size exceed the SIN limit. ( SIN limit :- <= 2.5 mm)

Field Engineers identified that 48 fibre patch panel has been blocked by CP’s using tails with a greater diameter than 2.5mm. In this case cable size is greater than SIN limit, rollback the order, need to select the new patch panel and reappointment should be made. Till that point of time the order will be delayed.


SFU & Field engineers

Engineer unplug the wrong donor circuit

Engineer didn’t identify the correct donor circuit ID before migration:- Unknowingly engineer unplug the wrong

donor circuit for fibre. Call SFU team to ensure that circuit is up and

running. Proceed with the migration on correct donor

circuit.


CP, Field engineers & WF&A

CP itself provided the wrong donor circuit ID for migration. Identified by OR Engineer on site

Engineer on site for migration. Initial OTDR test is passed.

Engineer call up the CP to inform that the circuit is ready for migration, then CP realize that the circuit is not supposed to be migrated.

Raise a DC delay to CP, for that delay CP will place a cancel order for that migration order along with the cancellation charges.

Then up to the CP to place another migration order.


20 Glossary

AOMP Advanced Order Management Process

SAS Standalone Survey

APC Angled Physical Contact

SC Standard Connector

B2B Business to Business

SC-APC Subscriber Connector. Angled Physical Contact

BCMR Business Connectivity Market Review

SDEDS Secure Data Exchange and Distribution System

Cat Category

SIN Supplier Information Note

CBT Connectorised Block Terminal

SLA Service Level Agreement

CCD Customer Committed Date

SMS Short Message Service

CCTV Closed Circuit Television

SRM Sales and Relationship Manager

CP Communications Provider

SSRAM Site Specific Risk Assessment and Method Statement

CRD Customer Required by Date

T2R Trouble to Resolve

CSP Customer Service Plan

TCD Target Completion Date

CVF Customer Verification Facility

TRC Time Related Charge

DFA Dark Fibre Access

WD Working Days

EAD Ethernet Access Direct

XML Extensible Markup Language

ECC Excess Construction Charges

EMP Equivalence Management Platform

ID Infrastructure Discovery

KCI Keeping Customers Informed

L2C Lead to Cash

LA Local Access

LAD Local Access Dataset

MIS Management Information System

MPA Manage Product Availability

NTE Network Termination Equipment

OS Ordnance Survey

OTDR Optical Time Domain Reflectometer

PAF Postcode Address File

PECN/S

Public Electronic Communications Network/Service

POP Point of Presence

PTD Permission to Dig

PTO Precision Test Officer

PTW Permission to Work

RO1 Resilience Option 1

RO2 Resilience Option 2

RWT Right When Tested


21 Annex 1 - Location, Address and Postcodes of the

Deregulated Geographies

21.1 CLA Postcodes

E1 0 EC2A 2 EC3R 6 SE1 9 W1G 7 W2 2

E1 1 EC2A 3 EC3R 7 SW1A 1 W1G 8 W6 7

E1 2 EC2A 4 EC3R 8 SW1A 2 W1G 9 W8 4

E1 3 EC2M 1 EC3V 0 SW1E 5 W1H 1 W8 5

E1 6 EC2M 2 EC3V 1 SW1E 6 W1H 2 W8 6

E1 7 EC2M 3 EC3V 3 SW1H 0 W1H 4 W8 7

E1 8 EC2M 4 EC3V 4 SW1H 9 W1H 5 WC1A 1

E14 2 EC2M 5 EC3V 9 SW1P 1 W1H 6 WC1A 2

E14 4 EC2M 6 EC4A 1 SW1P 2 W1H 7 WC1B 3

E14 5 EC2M 7 EC4A 2 SW1P 3 W1J 0 WC1B 4

E14 9 EC2N 1 EC4A 3 SW1P 4 W1J 5 WC1B 5

E1W 2 EC2N 2 EC4A 4 SW1V 1 W1J 6 WC1E 6

E1W 3 EC2N 3 EC4M 5 SW1W 0 W1J 7 WC1E 7

EC1A 1 EC2N 4 EC4M 6 SW1W 9 W1J 8 WC1H 0

EC1A 2 EC2P 2 EC4M 7 SW1X 0 W1J 9 WC1H 8

EC1A 4 EC2R 5 EC4M 8 SW1X 7 W1K 1 WC1H 9

EC1A 7 EC2R 6 EC4M 9 SW1X 8 W1K 2 WC1N 1

EC1A 9 EC2R 7 EC4N 1 SW1X 9 W1K 3 WC1N 2

EC1M 3 EC2R 8 EC4N 4 SW1Y 4 W1K 4 WC1N 3

EC1M 4 EC2V 5 EC4N 5 SW1Y 5 W1K 5 WC1R 4

EC1M 5 EC2V 6 EC4N 6 SW1Y 6 W1K 6 WC1R 5

EC1M 6 EC2V 7 EC4N 7 SW3 1 W1K 7 WC1V 6

EC1M 7 EC2V 8 EC4N 8 SW7 1 W1S 1 WC1V 7

EC1N 2 EC2Y 5 EC4R 0 W14 8 W1S 2 WC1X 0

EC1N 6 EC2Y 8 EC4R 1 W1A 1 W1S 3 WC1X 8

EC1N 7 EC2Y 9 EC4R 2 W1A 9 W1S 4 WC1X 9

EC1N 8 EC3A 1 EC4R 3 W1B 1 W1T 1 WC2A 1

EC1R 0 EC3A 2 EC4R 9 W1B 2 W1T 2 WC2A 2

EC1R 1 EC3A 3 EC4V 2 W1B 3 W1T 3 WC2A 3

EC1R 3 EC3A 4 EC4V 3 W1B 4 W1T 4 WC2B 4

EC1R 4 EC3A 5 EC4V 4 W1B 5 W1T 5 WC2B 5

EC1R 5 EC3A 6 EC4V 5 W1C 1 W1T 6 WC2B 6

EC1V 0 EC3A 7 EC4V 6 W1C 2 W1T 7 WC2E 7

EC1V 1 EC3A 8 EC4Y 0 W1D 1 W1U 1 WC2E 8

EC1V 2 EC3M 1 EC4Y 1 W1D 2 W1U 2 WC2E 9

EC1V 3 EC3M 3 EC4Y 7 W1D 3 W1U 3 WC2H 0



EC1V 8 EC3M 6 NW1 0 W1D 6 W1U 6 WC2H 9

EC1V 9 EC3M 7 NW1 1 W1D 7 W1U 7 WC2N 4

EC1Y 0 EC3M 8 NW1 2 W1F 0 W1U 8 WC2N 5

EC1Y 1 EC3N 1 NW1 3 W1F 7 W1W 5 WC2N 6


EC1Y 2 EC3N 2 NW1 5 W1F 8 W1W 6 WC2R 0

EC1Y 4 EC3N 3 NW1 6 W1F 9 W1W 7 WC2R 1

EC1Y 8 EC3P 3 SE1 0 W1G 0 W1W 8 WC2R 2

EC2A 1 EC3R 5 SE1 1 W1G 6 W2 1 WC2R 3

21.2 Trunk Access Nodes

SAU (Exchange Code) TAN Location TAN Exchange Postcode

NSLNG Aberdeen Aberdeen Central AB11 6EA

CMERD Birmingham Erdington B23 6QR

CMCEN Birmingham Birmingham Central B3 1JX

CMMLD Birmingham Birmingham Midland B5 4AL

WMBPZ Birmingham Perryfields Bromsgrove B61 7JH

MYBD Leeds Bradford BD5 7JG

LCBOL Manchester Bolton BL1 2AA

SDHV Brighton Brighton Hove BN3 3GD

SSRED Bristol Bristol Redcliffe BS1 4BH

SSBED Bristol Bedminster BS3 4EG

NICTY Belfast Belfast City BT12 5AP

NICTY Belfast Belfast Seymour BT12 5AP

LCCAR Carlisle Carlisle CA1 1NL

N/A Cambridge Cambridge Trunk CB2 8HG

SWCFATE Cardiff / Newport Cardiff CF10 1NT

EACHE Chelmsford Chelmsford Town CM1 1NP

EABIS Bishops Stortford Bishops Stortford CM23 3BL

EACOL Ipswich Colchester Town CO1 1BA

LSCRO Croydon Croydon CR0 1SG

CMCGF Coventry Coventry Greyfriar CV1 2JY

CMLGS Coventry Leamington Spa CV32 5EB

MRNOR Warrington Northwich CW9 7AW

EMDRRBB Derby Derby DE1 1JY

NEDL Darlington / Stockton / Middlesborough Darlington DL3 7DT

SLDC Doncaster Doncaster DN1 1AB

CLSTE London Docklands Stepney Green E1 0HA

LNUPK London East Upton Park E13 9AX

CLFAR London Central Faraday TE (Morgate) EC4V 4BU

ESDON Edinburgh Edinburgh EH12 5NE

LNPOT London North Potters Bar EN6 1HR

WWEXET Exeter Exeter EX4 3PT

ESFAL Falkirk Falkirk FK1 1RW

WSDOU Glasgow / Clyde Valley Glasgow Douglas G2 3BD

WSCEN Glasgow / Clyde Valley Glasgow Central G2 7AH

SSGLR Gloucester Gloucester GL1 2JA

THGI Guildford Guildford GU1 4BD

SMHY Slough High Wycombe HP11 1NR


LNWFD London East Woodford IG8 0BS

EAIPS Ipswich Ipswich Town IP1 2AU

WSIRS Irvine Irvine KA11 1JA

LSKIN Kingston Kingston KT2 6RP

LVCEN Liverpool Liverpool L3 9PY

LCKEN Kendal Kendal LA9 4BT

EMMONTF Leicester (OHP) Leicester LE1 6HL

MYLS Leeds Leeds LS1 5DZ

SMLT Luton Luton LU1 2QD

MRBLA Manchester Dial House M3 7BA

MRPEN Manchester Pendleton M6 5TP

NDMAI Maidstone Maidstone ME14 1BA

SMBT Milton Keynes Milton Keynes MK2 2NX

NENT Newcastle Newcastle Central NE1 1BB

NESS Newcastle South Shields NE33 4PE

EMLONGB Nottingham Nottingham NG1 1BZ

EMNORTH Northampton Northampton NN1 1JF

SWNE/EX Cardiff / Newport Newport (Gwent) NP20 5FA

LWCOL London West Colindale NW9 6LB

MROLD Manchester Oldham OL1 1BA

SMOF Oxford Oxford OX1 1RH

EMPETER Peterborough Peterborough PE1 1BA

SDCSHM Portsmouth / Southampton Cosham PO6 3AD

LCPRE Preston Preston PR1 9TX

THBK Reading (OHP) Bracknell RG12 1JG

THBZ Basingstoke Basingstoke(Bounty) RG21 3BX

SDCRWLY Crawley Crawley RH10 8BH

LNHOR London East Hornchurch RM11 1SS

SLSF Sheffield Sheffield Cutler S1 3EF

SLCD Sheffield Chesterfield S40 1UH

CLBER London Docklands Bermondsey SE1 5RN

WRSTHBK London Central Southbank SE1 8NZ

LSKID London East Kidbrooke SE18 4LH

THSL Slough Slough SL1 1YW

SSSWN Swindon Swindon SN1 1QT

STSOTON Portsmouth / Southampton Southampton SO14 7FB

STSALIS Salisbury Salisbury SP1 3TR

WMSTK Stoke Stoke ST1 1HJ

WRSKEN London Central South Kensington SW3 3AB

LWSOU London West Southall UB1 3EY

WEWBLO London Central BT Tower Westblock W1T 4JZ

LWEAL London West Ealing W5 5DA

CLCOV London Central Covent garden WC2B 5HF

LWWAT Watford Watford WD18 0GB

LCAIM Warrington Ashton in Makerfield WN4 8PF

CMWL Wolverhampton Walsall central WS1 2HE

CMWV Wolverhampton Wolverhampton Central WV1 1SR


MYMAL York (OHP) Malton YO17 7EN

SLAC Attercliffe Attercliffe (SLAC) S9 3TE

SLBY Barnsley Barnsley (SLBY) S70 2EZ

WEWBAY Bayswater Bayswater (WEWBAY) W2 4NX

CLBIS Bishopsgate Bishopsgate (CLBIS) E1 6NJ

MRCEN Central(Manchester) Central (MRCEN) M1 4HA

LWCHI Chiswick Chiswick (LWCHI) W4 4PH

CLCLE Clerkenwell Clerkenwell (CLCLE) EC1V 3RJ

EMDUSTO Duston Duston (EMDUSTO) NN5 6JN

CLEUS Euston Euston (CLEUS) NW1 2BH

WRFULM Fulham Fulham (WRFULM) SW6 1TH

WEWSOH Gerrard St (Soho) GERRARD St (Soho) WC2H 7BG

LWHAM Hammersmith Hammersmith (LWHAM) W6 9LQ

SMHH Hemel Hempstead Hemel Hempstead (SMHH) HP3 9EB

CLHOL Holborn Holborn (CLHOL) WC1V 7EJ

WRKGDN Kensington Gardens Kensington Gardens (WRKGDN) W8 5QW

CLKXX Kings Cross Kings Cross (CLKXX) WC1H 8JF

EMKINGS Kingsthorpe Kingsthorpe (EMKINGS) NN2 6HZ

EMCENTL Leicester Leicester (EMCENTL) LE1 2AA

SLLI Lincoln Lincoln (SLLI) LN2 5AA

WEWMAR Marylebone Marylebone (WEWMAR) W1U 5EL

WEWMAY Mayfair Mayfair (WEWMAY) W1J 5RR

CLMON Monument Monument (CLMON) EC3R 5AQ

THNU Newbury Newbury (THNU) RG14 5QR

WEWPAD Paddington Paddington (WEWPAD) W2 1QS

WRPIM Pimlico Pimlico (WRPIM) SW1P 1EE

LNPOP Poplar Poplar (LNPOP) E14 8EZ

THRG Reading Reading (THRG) RG1 2JB

ESROS Rose St Rose St (ESROS) EH2 4LS

CLSHO Shoreditch Shoreditch (CLSHO) E1 6JN

THTH Theale Theale (THTH) RG7 4AR

MRTRA Trafford Trafford (MRTRA) M17 1AB

WRWMIN Westminster Westminster (WRWMIN) SW1H 0PH

WRWHI Whitehall Whitehall (WRWHI) SW1A 2DB

MYYO York York (MYYO) YO1 7NT

21.3 Deregulated Data Centres

Ofcom ID Parent Company Data Centre Name

Postal Sector Postcode

3 Colt Colt London 3, WGC AL7 AL7 1QA

39 Sentrum Sentrum - Sutton CR0 CR0 4TD

40 The Bunker The Bunker - Ash datacentre CT13 CT13 0PL

47 Node 4 Node 4 datacentre DE24 DE24 8HZ

51 Interxion Interxion LON2 E1 E1 6QL

53 Interxion Interxion LON1 E1 E1 6QR


54 Level 3 Level 3 Braham Street datacentre E1 E1 8EE

57 Telehouse Telehouse North E14 E14 2AA

58 Telehouse Telehouse East E14 E14 2AA

59 Telehouse Telehouse West E14 E14 2AA

60 Global Switch Global Switch London #2 E14 E14 2AX

62 Telecity Telecity, Meridian Gate E14 E14 9FJ

63 Telecity Telecity, 6&7 Harbour Exchange E14 E14 9GE

64 Telecity Telecity, 8&9 Harbour Exchange E14 E14 9GE

66 TeliaSonera TeliaSonera HEX/A E14 E14 9GE

67 Telstra Telstra - Docklands E14 E14 9NN

68 QiComm QiComm datacentre E14 E14 9NN

69 Docklands Data Centre Ltd Tutis Point E14 E14 9NN

71 Telecity Telecity, Sovereign House E14 E14 9SD

73 Telecity Telecity, Bonnington House E14 E14 9TR

75 Global Switch Global Switch London #1 E14 E14 9YY

76 Level 3 Global Crossing London datacentre E14 E14 9YY

77 Tata Communications Tata Communications Stratford E15 E15 1NG

83 Level 3 Level 3 London datacentre EC1V EC1V 7EB

84 Telecity Telecity, Oliver's Yard (alt postcode) (Old Street) EC1Y EC1Y 1HQ

85 Equinix Equinix LD1 - London City EC2A EC2A 1RS

87 Iomart Iomart London (alt postcode) EC2A EC2A 4DL

89 City Lifeline Lifeline House EC2A EC2A 4HB

90 Telehouse Telehouse Metro EC2A EC2A 4JE

95 Plusant South Gyle EH12 EH12 9LB

102 Coreix Limited Coreix Limited datacentre EN1 EN1 1TX

103 Virtus Data Centres Ltd Virtus LONDON1 EN1 EN1 1TX

104 Interoute Hoddesdon EN11 EN11 0NT

121 Sentrum Sentrum, Woking GU21 GU21 3BA

124 Navisite Navisite - Woking GU21 GU21 3BA

125 CyrusOne CyrusOne - London GU21 GU21 3BA

131 Tata Communications Tata Communications Cressex HP12 HP12 3TA

171 Wildcard Networks IFL2 M15 M15 5RN

172 Wildcard Networks IFL3 M15 M15 5RN

174 Telecity Williams House M15 M15 6SE

175 Telecity Kilburn House M15 M15 6SE

176 Telecity Joule House M17 M17 1HE

183 Computacenter Computercenter Salford Quays M50 M50 2UW

194 Pulsant Pulsant datacentre MK14 MK14 6LY

224 NextConnex Next Generation Data NP10 NP10 8BE

230 Telecity Telecity, Powergate NW10 NW10 6PW

232 Equinix Equinix LD3 - Park Royal NW10 NW10 7PH

233 Vital Group Vital Park Royal NW10 NW10 7PH

241 Neos SSE datacentre PO15 PO15 5TX

257 Pulsant Pulsant Reading RG2 RG2 0HP

262 Savvis Savvis LO6 RG41 RG41 5TS


263 Pulsant Pulsant - Reading East 1 RG6 RG6 1AZ

265 Digital Realty Digital Realty Redhill datacentre RH1 RH1 1AX

269 MDS technologies MDS technologies ltd Crawley datacentre RH10 RH10 9RR

273 Computacenter Computacenter Romford RM7 RM7 7PN

305 Equinix Equinix LD4 Slough SL1 SL1 4NB

332 Sungard London Technology Centre TW4 TW4 6ER

338 Equinix Equinix LD2 - London West UB7 UB7 0NA

347 Sentrum Sentrum Watford WD18 WD18 8UA

350 Node 4 Node 4 Leeds datacentre WF6 WF6 2TA

900 CenturyLink CenturyLink LO1 SL1 SL14DG

901 NYSE NYSE Basildon SS14 SS143NY

902 Equinix Equinix LD6 - Slough SL1 SL14NB

903 Equinix Equinix LD5 - Slough SL1 SL14AX

22 Annex 2 – BCMR 2016 Deregulated Geographical Market

Area Guidelines

For circuit classification within a relevant geographic area, including those circuits that cross geographic boundaries, Ofcom has defined these as follows [1]:

1. Wholesale end-to-end services (i.e. circuits between two end-user sites) – these services will be classified as - Inside the CLA only if both end-users sites are in the CLA. - Those having both ends in the RoUK should be classified as RoUK. - Circuits with one end in the RoUK or the LP and the other end in the CLA

should be classified as RoUK circuits.

2. Other circuits (i.e. circuits between an end-user’s site and a network node or between network nodes) – These circuits should be classified as: - Being in the geographic market corresponding to the location of the end-user’s

site or, - In the case of backhaul circuits, corresponding to the location of the remote

end of the backhaul circuit.

3. For Core Conveyance circuits[2] (i.e. Data Centre to Data Centre (DC), TAN to TAN or TAN to DC - Circuits (links) provided between: - Specified DCs to DCs - Listed TAN to listed TAN - Listed TAN to specified DCs;

These are all outside the market for terminating segments, and are not subject to regulation. [1] Source BCMR 10.50 [2] Source BCMR 4:64


23 Document History

Status Date Details of Change

Final 1.0 1 December 2016 Final Publication

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