Data Center Services Simplified Portfolio Education Deck
2017 Lenovo
7/18/2017
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Key Benefits (Open with why the change?)
• Clear and concise service options to meet your hardware needs • Portfolio view more in line with competitors • Smooth user experience within the configurator • Customers can easily add services as needed • Making Services simple to sell • Higher revenue / profit through the added benefits of recommended services
Foundation Essential
Advanced
Mission Critical (coming soon)
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Lenovo Data Center Support Services
Essential
Essential Services offer enhanced uptime
for core business workloads. Featuring
onsite, 4-hour response time 24 hours per
day, 7 days per week, Lenovo technicians
will install all replacement parts onsite.
Data security protection with Your Drive,
Your Data is included.
Services can be purchased for periods up
to five years.
Recommended additional services include
Hardware Installation and Enterprise
Software Support.
Future Offering - 2H 2017
24 Hour Committed Service Repair
Advanced
Advanced Services maximize uptime for
critical workloads and applications.
Advanced Services offer all the features of
our Essential Services with the addition of
rapid, 2-hour onsite response times, 24
hours per day, 7 days per week.
Advanced Services are available for terms
up to five years.
Additional services can be added including
Hardware Installation and Enterprise
Software Support.
Future Offering - 2H 2017
6 Hour Committed Service Repair
Foundation
Foundation Services feature onsite, next
business day response during normal
business hours for service calls, including
onsite installation of all replacement parts.
Extend and enhance your warranty with
coverage for up to five years.
Additional recommended optional services
include Hardware Installation, Enterprise
Server Software Support and YourDrive
YourData.
We Make Easy to Choose Services Matched to Business Needs
Our new, simplified services portfolio makes it easy to choose the Lenovo Services that are just right! Select the service level that fits
your needs, your workloads, and your budget. All of our Services include onsite repair for even the most simple to replace parts, and our
Essential and Advanced offerings protect your data at no additional cost. Fully customizable by adding optional services like software
support and installation, Lenovo’s Services portfolio is designed to deliver simplicity and value to meet the needs of any business.
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Simplified Portfolio Services
Essential Best choice for systems where
maximum uptime is essential to the
business.
• 24x7 4 Hour Response
• CRU/FRU Onsite Tech. Dispatch
• Includes YourDrive YourData
• Extend coverage up to 5 years
• 1 and 2 year Post Warranty
Options
Advanced Robust coverage for systems
supporting workloads that are
mission critical to the business.
• 24x7 2 Hour Response
• CRU/FRU Onsite Tech. Dispatch
• Includes YourDrive YourData
• Extend coverage up to 5 years
• 1 and 2 year Post Warranty
Options
Foundation Upgrade your base warranty and
extend support of your systems.
• 9x5 Next Business Day
Response
• CRU/FRU Onsite Tech. Dispatch
• Extend coverage up to 5 years
• 1 and 2 year Post Warranty
Options
9x5 Next Business Day Onsite (CRU/FRU Mix)
(CRU Parts Shipped, FRU Onsite Tech Dispatch)
1 Year or 3 Years Coverage Depending on Machine Type
Remember YourDrive YourData includes HDDs, SSDs, and RAM modules
Base
Warranty
Upgrades
+
Extensions
Recommended
Add-On
Services
• YourDrive YourData
• Enterprise Software Support (ESS)
• Hardware Installation
• Enterprise Software Support (ESS)
• Hardware Installation
• Enterprise Software Support (ESS)
• Hardware Installation
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Competitive View G
OO
D
BE
TT
ER
B
ES
T
DELL Basic HW
Support
Mission Critical
(2 Hr Response)
(Contract Only)
24x7
(4 Hr Response)
Mission Critical
(4 Hr Response)
NBD NBD Foundation
(NBD)
Essential
(4 Hr Response)
Advanced
(2 Hr Response)
Lenovo
Simplified Portfolio
Call to Repair
(6 Hr Response)
HP Foundation
Care
Simplified Portfolio brings Lenovo more in line with competitors services grouping
Service response times are not guaranteed; best-effort only
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Configurator Experience
Simplified Portfolio View Current Portfolio View
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Services main page view
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Choosing the Right Services in the Configurator
Customer can select only one service bundle from the available service bundles
When customer selects a service from the Foundation bundle, the configurator displays the Essential
Services bundle to the customer as an upgrade option
If the customer changes their selection from the Foundation bundle to the Essential bundle, a
confirmation message will be displayed
The configurator will filter and display only the recommended services that are applicable to the selected
services bundle
Example: If the user selects one year of service, the system should only display one year of the
applicable recommended services
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Foundation Services
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Foundation Services w YDYD
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Essential Services
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Advanced Services
13 2016 Lenovo Internal. All rights reserved.
Hardware CTO – with LESC Services Tab
• LESC Services Look and Feel
• Simplified Portfolio (PN reduction)
• Classification by Foundation,
Essential, Advanced (Description
Only)
This CTO view is used by LESC Non-Integrated users, China LMS users, and LBP Integrated users.
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Current to New Simplified Portfolio Mapping Understand current services to new Simplified Portfolio Services options
Copyright © 2016 Lenovo. All rights reserved.
Service Current Description
Base
Warranty
(1 or 3 years)
• 9x5 Next Business Day Onsite (CRU/FRU Mix aka
Parts Delivered)
Base
Warranty
Extension
• Extend base warranty (CRU/FRU mix aka Parts
Delivered) coverage from 3 to 5 years
Warranty
Upgrade
Options
(3, 4 or 5
years)
• 9x5, Technician Installed, Next Business Day
• 9x5, Technician Installed, 4 Hour Response Time
• 24x7, Technician Installed, Next Business Day
• 24x7, Technician Installed, 4 Hour Response Time
• 24x7, Technician Installed, 2 Hour Response Time
ESS • Multi-OS, Multi-Apps, or Multi-OS and Apps
New Simplified Portfolio Description
• 9x5 Next Business Day Onsite (CRU/FRU Mix)
• No Longer Available
• Must choose a Warranty Upgrade Option
• Foundation Service, Next Business Day Response
• No Longer Available
• No Longer Available
• Essential Service, 24x7 4 Hour Response
• Advanced Service, 24x7 2 Hour Response
• Multi-OS or Multi-OS and Apps
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Simplified Portfolio-Configurator display of services PNs Display in LESC
Services for products Broadwell (March 2016) to present : (Harmonized portfolio) → Current 7 digit PNs that match the Simplified Portfolio set-up (for example 3yr 24x7x4hr +YDYD) will be renamed to Simplified
Portfolio Branding (Foundation, Essential, Advanced) and assigned the right categories to become visible in LESC
→ PNs will match the Purley Simplified Portfolio set-up exactly. The only difference is 7 digit PNs used instead of 10.
→ Currently available PNs that don’t match the Simplified Portfolio set-up (for example 3yr 9x5x4hr) won’t be visible in LESC
anymore, however they remain orderable in CRM
→ All currently available PNs remain orderable in CRM
Services for products older than Broadwell (March 2016): (Pre-harmonized PNs) → Current PNs that match the Simplified Portfolio the closest will be assigned the Simplified categories which will make them
visible in LESC but PN description won’t be changed. For example:
3yr 24x7x4hr response = PN will appear under Essential category but PN description wont’ be renamed
‘Essential’ since it it’s not bundled with YDYD
3yr 24x7x2hr response = PN will appear under Advanced category but PN description won’t be renamed
‘Advanced’ since it’s not bundled with YDYD
→ This solution is not perfect but it allows services to be visible in LESC instead of no services options offered in the configurator.
→ The current PN descriptions will remain as they currently are.
→ No rebranding of PN description will keep the marketing message of the Simplified Portfolio clear and simple.
→ All other PNs that are currently available and won’t get new categories won’t be visible in LESC but remain orderable in CRM.
Display in other configurators (SSCT, X-Config, PSAT) Currently existing categories will remain. Purley services will appear under WAMO and PW categories but will have Simplified
Portfolio naming
All other services PNs remain as they are today
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Frequently Asked Questions Question: How will pre-Broadwell hardware services be displayed in the configurator tools?
• Answer: The services for the Broadwell and pre-Broadwell systems that map to the simplified portfolio
categories will display the new Simplified Portfolio naming with the current valid 7-digit part numbers.
The part numbers that do not map to the simplified portfolio categories will be “hidden” in the
configurator, but will be available for ordering in LICRM.
The LPN PNs that do not map to the simplified portfolio can be referenced in the WAMO files located on
Lenovo Partner Network (LPN): http://www.lenovopartnernetwork.com/datacenter-services
Question: Can the entire list of services part numbers be downloaded from configurator using the download
catalog function?
• Answer: Only those PNs that are in the configurator can be downloaded using the catalog function. For North America, please refer to the NA WAMO file for a complete list of service part numbers.
Question: Will Post Warranty part numbers be available to add to hardware configurations created in the
configurator tools?
• Answer: Yes, Post Warranty part numbers will be available in the configurator tools.