Motivation for E2E Integration & Automation
Management
„Keep Mission Critical Business Processes Running“
Example: Car Manufacturing Process (24 hours - 7 days per week)
1000 Cars assembled per day – about 50 cars per hour
Business Risks : One hour production down „costs“ about 1.000.000 $
APO
• Production
Planning
• Production
Execution
Legacy WMS
• Warehouse
Mgmt for
Components
Shop Floor
Control System
• Process control
for production
lines
ERP
• Procurement
of
Components
Performance
problemData Inconsistency in
Stock information
Failed interface communication
© SAP 2007 / Business Process & interface Monitoring / Page 3
Data Consistency Management based on
Business Process Monitoring
Data Consistency
Management based on
Business Process
Monitoring
Why is Data Consistency Management needed?
ECC
Online - CDB
Maste
r Data
WMS
Tra
nsactio
nal D
ata
Create Sales Order Create Sales Order Create Sales Order
Create Delivery
Create Invoice
Post Goods IssuePost Goods Issue
Customer Business Partner Business Partner
Conditions Conditions Conditions
Materials Materials MaterialsMaterials
Is the data exchanged between the systems as well as the data needed for
correct operation of the business process consistent??
CRM
Pre
vent
Process
Design/Training
DetectEnd-to-End
Monitoring
Analy
ze
RCA + Business
Continuity Concept
CorrectReconciliation
Strategy + BCC
Data Consistency Management: Handling Overview
© SAP 2008 / Data Consistency Management / Page 6
Deliverables of Data Consistency Management
Detection
End-to-End Consistency Check Reports
Business Process and Interface Monitoring
Investigation
Determination of the Business Impact
Check the availability of a Fall-Back Scenario
DC Toolbox
Correction
Root-Cause Analysis to determine the
origin of the inconsistency
Correction of the inconsistent data
DC Toolbox
Prevention
Review of the Process Design
Transactional correctness check
Setup Monitoring & Exception Handling
Establish a suitable Change Management
End User Training of correct system usage
Provide Best Practices
© SAP 2007 / Business Process & interface Monitoring / Page 7
Purpose of Business Process Monitoring
Customer
Distributor
Warehouse
Supplier
Subcontractor
Production
Headquarter
CRM
SCM/APO
SRM/EBP
WMS
BW
Legacy System
Legacy System
SAP R/3
CRM
Create Sales
Order
SAP ECC
Create Sales
Order
Create
Delivery
Post Goods
Issue
Create & Print
Invoice
WMS
Perform
Picking
Send Pick
Confirmation
Problem occurs in
the system landscape
What part of the core
business process is
affected?
• Who reacts?
• How?
• When is 2nd
level
informed?
• Who is the
escalation
contact?
© SAP 2007 / Business Process & interface Monitoring / Page 8
Business Process Monitoring with SAP Solution
Manager
Definition of Business Process Monitoring
Business Process Monitoring is the proactive and process-oriented monitoring of a company’s
core business processes
It includes the observation of all technical and application-related functions that are required
for a smooth and reliable
flow of the core business processes
Goals of Business Process Monitoring
To detect problem situations as early as possible in order to solve them as fast as possible -
before they become critical for the business
By introducing SAP Solution Manager:
To provide defined monitoring procedures
To enable the customer’s Solution Support Organization
to respond to and to solve problems more proactively
© SAP 2007 / Business Process & interface Monitoring / Page 9
Overview - Business Process Monitoring in the
SAP Solution Manager
Solution Manager
Service
Level
Reporting
Continuous Online Alert Monitoring
BISCM CRMERPSolution Landscape
BI (ad-hoc)
Reporting
People
Service
Desk
Message
SMS
Why is Data Consistency Management based
on Business Process Monitoring needed?
Requirements
Online
SD/LE
Requirements
StocksStock
Mobile
MM/FI
Stock /
Values
ECC CRM
WM APO
?
Where to check? When to check? Who is to check?
Application Support
Stock Difference Between IM and WM –
Effects for MRP Run
Business complains that throughput for business process is not
good enough Materials are not ordered immediately even though
they are physically missing on the shelf
Root Cause Analysis: MRP only considers stock in Inventory Management (on ERP
system) and not on the warehouse system
Check for inconsistencies between Inventory Management and Warehouse
Management via transaction LX23
Business Process
Champion
Example: Data Consistency Check
Goods issue posted using an
old transaction without data
transfer
Incorrect stock information
Goods issue missing billing not
possible
Incorrect stock information
What does Data Consistency Management based
on Business Process Monitoring mean in Practice?
Data Consistency Management based on BPMon means to
answer the following questions:
Who is responsible and checks for background job scheduling and regular
monitoring of consistency check programs like LX23?
Who monitors and checks for update errors (SM13), application log
messages (SLG1)?
Who monitors the interfaces?
Who has to be contacted in case of the occurrence of an inconsistency?
What has to be done if a certain inconsistency arises?
Who is responsible for transactional correctness testing of developments?
Where can I find this information?
and to detect inconsistencies as early as possible.
© SAP 2009 / Business Process & interface Monitoring / Page 14© SAP 2007 / Business Process & interface Monitoring / Page 14
Data Consistency Monitoring Functionalities
within ST-A/PI 01L
Data Consistency Monitoring Objects
Enterprise Resource Planning Logistics
Sales & Services
Warehouse Management
Inventory Management
Enterprise Resource Planning Financials
Extended Warehouse Management
Supply Chain Management
liveCache - Database
CIF-Interface
Generic
Generic Internal Compare
Cross Database Compare
Custom Developed Consistency Reports
Customer Relationship Management
CRM – ECC
CRM – CDB
Trade Promotion Management
Leasing
IS - Retail
Determine Master Data
Inconsistencies
Determine Supply Net
Inconsistencies
© SAP 2009 / Business Process & interface Monitoring / Page 15
Cross-Application Monitoring Functionalities
concerning Data Consistency Management
Interface Monitoring Objects
qRFC Alert Monitoring
BDoc Alert Monitoring (CRM)
ALE/IDoc Alert Monitoring per IDoc Type
XI/PI Alert Monitoring
Batch Input Monitoring
File Monitoring
Customer Specific Monitoring Objects
Customer Exits
All Alert Information available via CCMS Monitoring Infrastructure
tRFC Alert Monitoring
Workflow Monitoring
© SAP 2008 / Data Consistency Management / Page 16
DC Toolbox:
Propose Data Consistency Tools
“Due to a technical problem, a certain
database table related to sales
documents got corrupted.
How can I check whether my application
data is still consistent?
And if not, how can I even repair missing
data from some other redundant
sources?”
© SAP 2008 / Data Consistency Management / Page 17
DC Toolbox:
Propose Data Consistency Tasks
“There was mass update of sales
documents in the ERP system.
How can I ensure that all changes have
been replicated to my connected CRM
system successfully?
What things should I check? And in
which order and with which tools?”
© SAP 2008 / Data Consistency Management / Page 18
Data Consistency Management in Workcenter
New features for Data Consistency Management
within SAP Solution Manager Workcenter
Filter alerts from Business Process and Interface Monitoring
relevant for Data Consistency
Propose Data Consistency Tools
Propose Data Consistency Tasks
© SAP 2008 / Data Consistency Management / Page 19
DC Toolbox:
Data Consistency Tools and Tasks
General entry point
SAP Solution Manager Workcenters (trx SOLMAN_WORKCENTER)
Workcenter „Business Process Operations”
Workarea „Data Consistency Management”
Push buttons „Propose Data Consistency Tasks“ and „Propose Data Consistency Tools“
start a guided procedure for basic user input
create a service session for detailed interaction, navigation and status tracking
Workcenter provides status overview for each consistency analysis session
Proposal of Data Consistency Tasks
© SAP 2007 / Page 20
Get hierarchical structure of recommended Tasks to be performed
Dependent from Product (per logical component)
Can be dependent from rating of higher-level Tasks
Perform analysis
Display of Documentation and SAP Notes
Remote transaction calls into the affected system to run the individual Tool
Creation of user comments and service desk messages for status tracking
© SAP 2008 / Data Consistency Management / Page 21
DC Toolbox:
Data Consistency Tools and Tasks
General entry point
SAP Solution Manager Workcenters (trx SOLMAN_WORKCENTER)
Workcenter „Business Process Operations”
Workarea „Data Consistency Management”
Push buttons „Propose Data Consistency Tasks“ and „Propose Data Consistency Tools“
start a guided procedure for basic user input
create a service session for detailed interaction, navigation and status tracking
Workcenter provides status overview for each consistency analysis session
Example: Order-to-Cash with CRM and WMS
WMSERP
Create Outbound
Delivery
(VL10A)
Create Sales Order
Perform Billing (VF04)
CRM
Create Sales OrderPerform Order
Rescheduling
Create Shipment
(VT01N)
Create Picking Transfer
Order (TO)
Confirm Picking TO
(LT11)
Confirm
Picking TO with
difference
In case of Discrepancies
block Discrepancies on
Bin in Storage Type 999
Post Goods Issue
• No. of outbound deliveries created
• No. of outbound deliveries open
No. of shipments overdue Picking TOs created
Open Picking TOs
Picking TOs confirmed
Picking TOs confirmed
with difference
Stock Level in
difference storage
type
Unblocked stock in
difference storage type
No. of goods issues posted
• No. of SOs created
• No. of SOs open
No. of open orders
• No. of SOs created
• No. of SOs with error in distr.
• No. of SOs to be distributed
Outbound IDocs ready for
dispatch or with error
Error in IDoc interface
Error in application
Blocked Queues
BDoc Messages in
error status
No. of FI documents without
SD invoices
No. of incorrect requirements
Differences IM-WM stock
Inconsistencies between MM and FI
Job runtime
Job Runtime
Job runtime
Dialog Response
Time
Dialog
Response Time
Dialog Response
Time
© SAP 2007 / Business Process & interface Monitoring / Page 23
Example: Complete Monitoring for Sales Order
Management
© SAP 2007 / Business Process & interface Monitoring / Page 24
Example: SAP Solution Manager – Business
Process Level
© SAP 2007 / Business Process & interface Monitoring / Page 25
Example: SAP Solution Manager – Business Process Step
Level: Confirm Picking Transfer Order (TO)
© SAP 2007 / Business Process & interface Monitoring / Page 26
Business Process Step Level: Confirm Picking Transfer
Order (TO) Detail Report Satellite System
List of
identified
inconsistencies
© SAP 2007 / Business Process & interface Monitoring / Page 27
BI Standalone Reporting (Dashboard)
Graphical Analysis
Open Transfer Orders MUC
Open Transfer Orders FRA
Transfer Orders Munich / Outbound TO items (open)
Transfer Orders Frankfurt / Outbound TO items (open)
© SAP 2007 / Business Process & interface Monitoring / Page 28
BI Standalone Reporting (Dashboard)
Tabular Analysis
Open TOs MUC
Open TOs FRA
© SAP 2007 / Business Process & interface Monitoring / Page 29
Further Information about Business Process
Monitoring
Further Documentation in Media Library of Quick Link BPM on
SAP Service Marketplace service.sap.com/bpm
White Paper on standard process „Exception Handlings and
Business Process & Interface Monitoring“ and “Data Integrity
and Transaction Consistency” under
service.sap.com/supportstandards
Available class room trainings:
SM300 – Business Process and Interface Monitoring (3 days)
E2E300 – E2E Business Process Integration and Automation Management
(5 days including certification)
Check SAP Service Marketplace service.sap.com/education