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Data to Decisions: Use Data to design a Competitive Advantage
Badhri Krishnamoorthy Global Head, Marketing & Alliances, Enterprise Information Management
| ©2014, Cognizant
Cognizant From a captive arm to a market leading Global Services Providers
1197+ active customers
$8.84 Billion 2013
171,400+ Employees Globally
12,000+ Projects in 40 countries
25+ Regional Sales Offices
50+ Global Delivery Centers
North America 77.6%
Europe 17.9%
Rest of World 4.6%
Financial Services: 42.0%
Healthcare: 25.6%
Retail, Manufacturing & Logistics: 21.1%
20.4%
$10.3Billion 2014 (Guidance)
16.5%
2
| ©2014, Cognizant
Emergence of Chief Data Officers Learning from the history
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Johannes Kepler (1571-1630) Tycho Brahe (1546-1601)
| ©2014, Cognizant
Business Leaders – Today & Tomorrow Businesses that understand the meaning and impact of data have flourished
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and those which did not
have perished…
`
| ©2014, Cognizant
Success lies in effective use of Data Assets Today many of the enterprise are…
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Data Rich Information Poor Insights Starved
| ©2014, Cognizant
Code Halos™ Data, devices and interactions surrounding all of us
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Code Halo™ /kohd hey-loh/.noun
The information that surrounds
people, organizations, processes
and products
Code Halo™
| ©2014, Cognizant
Personal Code Halos Making meaning from digital footprints
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A storyline is being
written for those who
can read it and act
A company that knows
my Halo knows my
habits – and can be
my partner
Data, devices and
interactions are
creating “Code Halos”
that surround all of
us, describing our
lives and habits
| ©2014, Cognizant
Code Halos Reshape the Enterprise Code Halos are empowering today’s businesses
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Employees
Products, services, institutional knowledge powered by big data…
Products
Products usage, feature preferences, service requirement…
CODE
HALOSTM
The data that accompanies people, organizations, devices etc... contains a richness of potential business meaning
Partners
Demand trends, servicing needs, stock information, delivery challenges…
Customers
Past buys, searches, history, preferences, location, family, friends…
| ©2014, Cognizant
Flight Info Duty Free
Customer and Product Code Halos Increase Revenue & Customer Satisfaction
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Improve customer profile base by 50%
Improve revenue from rewards program by 30%
Improve customer satisfaction score by 20%
While passengers use the application, the airport is able to capture needs, intents etc…
By analyzing the passengers Code Halo, airport services can create a 1:1 experience. For example, Duty Free shops can suggest offers based on passengers previous buys.
Social component allows these services to be extended in a meaningful way.
Passengers can use the mobile app to navigate the hustle and bustle of the airport.
| ©2014, Cognizant
Product and Employee Code Halos Improve product efficiency
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Reduce maintenance cost by 20%
Reduce fuel expenses by 15%
Improve fleet utilization by 30%
Driver : Abbey Rhode Heading : Westminister Speed : 30 kmph Driving score : Normal mode Fuel gauge : 10% (100 m to closest fuel station) Maintenance beacon : Green
Driver : James Patterson Heading : London Eye Speed : 55 kmph (warning) Driving score : Eco mode Fuel gauge : 40% Maintenance beacon : Red
Driver : John Nash Heading : Piccadilly Circus Speed : 40 kmph Driving score : Eco mode Fuel gauge : 85% Maintenance beacon : Yellow
Data captured by sensors can be actively tracked through the mobile app.
The mobile apps provides fleet managers and drivers with information such as driving behavior and vehicle maintenance information.
Data is uploaded to the cloud using mobile networks allowing fleet managers access to the information from anywhere.
By applying analytics over the information fleet managers can continuously optimize fleet operations.
| ©2014, Cognizant
Partner and Customer Code Halos Grow the business
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Improve lead info capture by 75%
Increase lead conversion by 10%
Improve prospect info capture by 75%
Increase portfolio size by 20%
Get insights from discussions between agent and customer.
Mobile app reduces the paperwork for agents improving their productivity.
Mobile app helps agents demonstrate policy merits better.
By capturing 3rd party agent activities on the field through the mobile app and analyzing them, the company is clued into customers needs and agents challenges enabling them to bring to 1:1 experiences to life.
| ©2014, Cognizant
Increasing expectations from CDOs
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Sophisticated BI & Analytics
Leverage Universal Data
Choose proven Technologies
Agility for Business Change
Easy to Build and Manage
Need to spend time on BI & Analytics, where it matters most (not on
building infrastructure)
Manage all-structures of data (Universal Data Management)
Deliver Subject Areas in days & weeks, not in
months or years
Faster business value realization
with proven set of technology options
Install, Configure & Customize, don’t develop
| ©2014, Cognizant
BigDecisions Business Solution Platform A new paradigm for seamless, end-to-end information management & analytics value
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Robust Core Platform
Acquire, Manage and Use Any-Data
Rapid Value Delivery
Flexible, Agile & Economical
Relevant Business Apps
Intuitive, focused and bite-size BI & Analytics
| ©2014, Cognizant
In Summary
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CDOs to drive organizations’ transformation for embracing Universal Data
BigDecisions Business Solution Platform: a Platform based approach to Universal Data Management with a Suite of business ready analytical apps
Enterprise halos to reshape businesses, & create value
| ©2013, Cognizant 20
Explore the Future of Work at: www.unevenlydistributed.com
BigDecisionsTM Business Solution Platform http://www.cognizant.com/enterprise-analytics/big-data
Thank You