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Data_Extract-Jul-2010 QBE Business Sentiment Survey

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    Extracts from QBE SME Research June 2010

    PRESS RELEASE

    QBEs FOURTH BUSINESS SENTIMENT SURVEY

    DATA EXTRACT

    London, 15 July 2010

    About QBEs Fourth Business Sentiment Survey

    Data were collected by The Survey Shop in June 2010. A total of 406 interviews were

    conducted by telephone using quota sampling. Respondents were qualified as owners,

    managers and decision-makers, and the data are representative of SMEs in UK and

    Ireland. The data are representative of SMEs in the UK and Ireland, grouped by region

    (East, London, Midlands & Wales, North Midlands, North West, Scotland, South West,

    Yorkshire & North East and Ireland) and by number of employees (Up to 10, 10 to 49 and

    50 to 250)

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    50 to 250)

    Extracts from QBE SME Research June 2010

    PRESS RELEASE

    QBE is proud to be the official insurance partner of Premiership Rugby and England.

    These partnerships with two elite properties in the sport will allow QBEs brand tocontinue to develop and business to grow

    -ENDS-

    For further information please contact:

    Sandra Villanueva, QBE European OperationsTel:+44 20 7105 4428; [email protected]

    Samantha Whiteley Haggie Financial

    mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]
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    Extracts from QBE SME Research June 2010

    PRESS RELEASE

    Page 3 of 50

    How long do you expect it will before we see full economic recovery in [the UK / Ireland]? (one)

    Base = all Region

    AllEasternEngland

    London &SouthEast

    Midlands& Wales

    Northmidlands

    NorthWest

    ScotlandSouthwest

    Yorks/N. East

    SouthernIreland

    (406) (38) (39) (37) (37) (38) (40) (38) (37) (102)

    6 months 1% 0% 0% 5% 0% 0% 3% 3% 0% 1%

    12 months 13% 21% 23% 16% 5% 3% 8% 8% 22% 12%

    18 months 12% 13% 8% 5% 19% 18% 10% 13% 11% 10%

    2 years 60% 58% 46% 62% 59% 66% 63% 71% 41% 65%

    Dont know 15% 8% 23% 11% 16% 13% 18% 5% 27% 13%

    Column total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

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    Extracts from QBE SME Research June 2010

    PRESS RELEASE

    Page 4 of 50

    How long do you expect it will before we see full economic recovery in [the UK / Ireland]? (one)

    Base = all Region II

    AllMidlands &

    WalesNorth West Scotland

    London &South East

    EasternEngland

    South westYorkshire

    or the NorthEast

    SouthernIreland

    (406) (74) (38) (40) (39) (38) (38) (37) (102)

    6 months 1% 3% 0% 3% 0% 0% 3% 0% 1%

    12 months 13% 11% 3% 8% 23% 21% 8% 22% 12%

    18 months 12% 12% 18% 10% 8% 13% 13% 11% 10%

    2 years 60% 61% 66% 63% 46% 58% 71% 41% 65%

    Dont know 15% 14% 13% 18% 23% 8% 5% 27% 13%

    Column total 100% 100% 100% 100% 100% 100% 100% 100% 100%

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    Extracts from QBE SME Research June 2010

    PRESS RELEASE

    Page 5 of 50

    How long do you expect it will before we see full economic recovery in [the UK / Ireland]? (one)

    Base = all Country No of Employees

    All UK Ireland 1 to 9 10 to 49 50 to 249

    (406) (304) (102) (301) (87) (18)

    6 months 1% 1% 1% 1% 2% 0%

    12 months 13% 13% 12% 12% 18% 0%

    18 months 12% 12% 10% 11% 10% 28%

    2 years 60% 58% 65% 62% 55% 44%

    Dont know 15% 15% 13% 14% 14% 28%

    Column total 100% 100% 100% 100% 100% 100%

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    Extracts from QBE SME Research June 2010

    PRESS RELEASE

    Page 6 of 50

    How long do you expect it will before we see full economic recovery in [the UK / Ireland]? (one)

    Base = all Main business sector

    AllBuilding /

    const.Business /

    prof.Financialservices

    IT, media/printing

    Leisure /catering

    Manufng /Eng

    Retail &Distn.

    Other

    (406) (42) (110) (19) (42) (42) (41) (59) (51)

    6 months 1% 2% 1% 5% 2% 0% 0% 0% 2%

    12 months 13% 7% 13% 11% 17% 7% 20% 15% 12%

    18 months 12% 14% 13% 21% 10% 5% 27% 7% 4%

    2 years 60% 48% 65% 53% 67% 60% 41% 61% 71%

    Dont know 15% 29% 9% 11% 5% 29% 12% 17% 12%

    Column total 100% 100% 100% 100% 100% 100% 100% 100% 100%

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    Extracts from QBE SME Research June 2010

    PRESS RELEASE

    Page 7 of 50

    Following the down-turn, how do you expect your business to perform in the next 6 months? (one)

    Base = all Region

    AllEasternEngland

    London &SouthEast

    Midlands& Wales

    Northmidlands

    NorthWest

    ScotlandSouthwest

    Yorks/ N.East

    SouthernIreland

    (406) (38) (39) (37) (37) (38) (40) (38) (37) (102)

    Sales turnover to increase

    greatly in the next 6 months5% 8% 3% 8% 5% 0% 10% 3% 11% 2%

    Sales turnover to increase alittle in the next 6 months

    27% 32% 18% 32% 32% 32% 28% 24% 30% 25%

    Sales turnover to stay thesame in the next 6 months

    45% 50% 49% 35% 35% 53% 38% 55% 41% 46%

    Sales turnover to decrease alittle in the next 6 months

    18% 8% 23% 14% 24% 16% 20% 18% 11% 22%

    Sales turnover to decrease agreat deal in the next 6 months

    5% 3% 8% 11% 3% 0% 5% 0% 8% 6%

    Column total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

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    Extracts from QBE SME Research June 2010

    PRESS RELEASE

    Page 8 of 50

    Following the down-turn, how do you expect your business to perform in the next 6 months? (one)

    Base = all Region II

    AllMidlands& Wales

    NorthWest

    ScotlandLondon &

    SouthEast

    EasternEngland

    Southwest

    Yorkshireor theNorthEast

    SouthernIreland

    (406) (74) (38) (40) (39) (38) (38) (37) (102)

    Sales turnover to increasegreatly in the next 6 months

    5% 7% 0% 10% 3% 8% 3% 11% 2%

    Sales turnover to increase alittle in the next 6 months

    27% 32% 32% 28% 18% 32% 24% 30% 25%

    Sales turnover to stay thesame in the next 6 months

    45% 35% 53% 38% 49% 50% 55% 41% 46%

    Sales turnover to decrease alittle in the next 6 months

    18% 19% 16% 20% 23% 8% 18% 11% 22%

    Sales turnover to decrease agreat deal in the next 6 months

    5% 7% 0% 5% 8% 3% 0% 8% 6%

    Column total 100% 100% 100% 100% 100% 100% 100% 100% 100%

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    Extracts from QBE SME Research June 2010

    PRESS RELEASE

    Page 9 of 50

    Following the down-turn, how do you expect your business to perform in the next 6 months? (one)

    Base = all Country No of Employees

    All UK Ireland 1 to 9 10 to 49 50 to 249

    (406) (304) (102) (301) (87) (18)

    Sales turnover to increasegreatly in the next 6 months

    5% 6% 2% 4% 8% 0%

    Sales turnover to increase alittle in the next 6 months

    27% 28% 25% 27% 30% 22%

    Sales turnover to stay thesame in the next 6 months

    45% 44% 46% 45% 43% 61%

    Sales turnover to decrease alittle in the next 6 months

    18% 17% 22% 18% 17% 17%

    Sales turnover to decrease agreat deal in the next 6 months

    5% 5% 6% 6% 2% 0%

    Column total 100% 100% 100% 100% 100% 100%

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    Extracts from QBE SME Research June 2010

    PRESS RELEASE

    Page 10 of 50

    Following the down-turn, how do you expect your business to perform in the next 6 months? (one)

    Base = all Main business sector

    AllBuilding/ const.

    Business/ prof.

    Financialservices

    IT, media/printing

    Leisure /catering

    Manufng /Eng

    Retail &Distn.

    Other

    (406) (42) (110) (19) (42) (42) (41) (59) (51)

    Sales turnover to increasegreatly in the next 6 months

    5% 12% 3% 0% 10% 0% 5% 5% 6%

    Sales turnover to increase alittle in the next 6 months

    27% 14% 27% 47% 33% 33% 34% 25% 18%

    Sales turnover to stay thesame in the next 6 months

    45% 52% 48% 32% 33% 31% 39% 51% 55%

    Sales turnover to decrease alittle in the next 6 months

    18% 17% 15% 21% 19% 31% 20% 15% 14%

    Sales turnover to decrease agreat deal in the next 6 months

    5% 5% 6% 0% 5% 5% 2% 3% 8%

    Column total 100% 100% 100% 100% 100% 100% 100% 100% 100%

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    Extracts from QBE SME Research June 2010

    PRESS RELEASE

    Page 11 of 50

    Does your company expect to hire more staff in 2010?

    Base = all Region

    AllEasternEngland

    London &SouthEast

    Midlands& Wales

    Northmidlands

    NorthWest

    ScotlandSouthWest

    Yorks/N. East

    SouthernIreland

    (406) (38) (39) (37) (37) (38) (40) (38) (37) (102)

    Yes 15% 26% 13% 16% 19% 11% 25% 5% 16% 9%

    No 85% 74% 87% 84% 81% 89% 75% 95% 84% 91%

    Column total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

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    Extracts from QBE SME Research June 2010

    PRESS RELEASE

    Page 12 of 50

    Does your company expect to hire more staff in 2010?

    Base = all Region II

    AllMidlands& Wales

    NorthWest

    ScotlandLondon &

    SouthEast

    EasternEngland

    Southwest

    Yorkshireor theNorthEast

    SouthernIreland

    (406) (74) (38) (40) (39) (38) (38) (37) (102)

    Yes 15% 18% 11% 25% 13% 26% 5% 16% 9%

    No 85% 82% 89% 75% 87% 74% 95% 84% 91%

    Column total 100% 100% 100% 100% 100% 100% 100% 100% 100%

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    Extracts from QBE SME Research June 2010

    PRESS RELEASE

    Page 13 of 50

    Does your company expect to hire more staff in 2010?

    Base = all Country No of Employees

    All UK Ireland 1 to 9 10 to 49 50 to 249

    (406) (304) (102) (301) (87) (18)

    Yes 15% 16% 9% 11% 28% 6%

    No 85% 84% 91% 89% 72% 94%

    Column total 100% 100% 100% 100% 100% 100%

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    Extracts from QBE SME Research June 2010

    PRESS RELEASE

    Page 14 of 50

    Does your company expect to hire more staff in 2010?

    Base = all Main business sector

    AllBuilding/ const.

    Business/ prof.

    Financialservices

    IT, media/printing

    Leisure /catering

    Manufng /Eng

    Retail &Distn.

    Other

    (406) (42) (110) (19) (42) (42) (41) (59) (51)

    Yes 15% 17% 16% 11% 26% 14% 17% 5% 10%

    No 85% 83% 84% 89% 74% 86% 83% 95% 90%

    Column total 100% 100% 100% 100% 100% 100% 100% 100% 100%

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    Extracts from QBE SME Research June 2010

    PRESS RELEASE

    Page 15 of 50

    If current conditions were to continue for another twelve months how difficult or otherwise would it be for your business tosurvive? (one)

    Base = all Region

    AllEasternEngland

    London& South

    East

    Midlands& Wales

    Northmidlands

    NorthWest

    ScotlandSouthWest

    Yorks/N. East

    SouthernIreland

    (406) (38) (39) (37) (37) (38) (40) (38) (37) (102)

    Not difficult at all 44% 61% 44% 35% 46% 53% 48% 42% 49% 34%

    Difficult 32% 29% 28% 24% 41% 32% 33% 39% 32% 32%

    Very difficult 15% 8% 18% 24% 8% 5% 8% 13% 16% 22%

    Extreme difficulty veryunlikely to survive

    7% 0% 10% 14% 5% 8% 8% 5% 3% 8%

    Not stated 2% 3% 0% 3% 0% 3% 5% 0% 0% 4%

    Column total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

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    Extracts from QBE SME Research June 2010

    PRESS RELEASE

    Page 16 of 50

    If current conditions were to continue for another twelve months how difficult or otherwise would it be for your business tosurvive? (one)

    Base = all Region II

    AllMidlands& Wales

    NorthWest

    ScotlandLondon &

    SouthEast

    EasternEngland

    Southwest

    Yorkshireor theNorthEast

    SouthernIreland

    (406) (74) (38) (40) (39) (38) (38) (37) (102)

    Not difficult at all 44% 41% 53% 48% 44% 61% 42% 49% 34%

    Difficult 32% 32% 32% 33% 28% 29% 39% 32% 32%

    Very difficult 15% 16% 5% 8% 18% 8% 13% 16% 22%

    Extreme difficulty veryunlikely to survive

    7% 9% 8% 8% 10% 0% 5% 3% 8%

    Not stated 2% 1% 3% 5% 0% 3% 0% 0% 4%

    Column total 100% 100% 100% 100% 100% 100% 100% 100% 100%

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    Extracts from QBE SME Research June 2010

    PRESS RELEASE

    Page 17 of 50

    If current conditions were to continue for another twelve months how difficult or otherwise would it be for your business tosurvive? (one)

    Base = all Country No of Employees

    All UK Ireland 1 to 9 10 to 49 50 to 249

    (406) (304) (102) (301) (87) (18)

    Not difficult at all 44% 47% 34% 43% 44% 56%

    Difficult 32% 32% 32% 32% 33% 33%

    Very difficult 15% 13% 22% 15% 15% 6%

    Extreme difficulty veryunlikely to survive

    7% 7% 8% 8% 6% 0%

    Not stated 2% 2% 4% 2% 2% 6%

    Column total 100% 100% 100% 100% 100% 100%

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    Extracts from QBE SME Research June 2010

    PRESS RELEASE

    Page 18 of 50

    If current conditions were to continue for another twelve months how difficult or otherwise would it be for your businessto survive? (one)

    Base = all Main business sector

    AllBuilding/ const.

    Business/ prof.

    Financialservices

    IT, media/printing

    Leisure /catering

    Manufng /Eng

    Retail &Distn.

    Other

    (406) (42) (110) (19) (42) (42) (41) (59) (51)

    Not difficult at all 44% 36% 49% 63% 40% 36% 27% 49% 49%

    Difficult 32% 29% 28% 32% 31% 33% 46% 29% 37%

    Very difficult 15% 21% 15% 5% 17% 24% 12% 10% 10%

    Extreme difficulty veryunlikely to survive

    7% 12% 6% 0% 5% 5% 10% 10% 4%

    Not stated 2% 2% 1% 0% 7% 2% 5% 2% 0%

    Column total 100% 100% 100% 100% 100% 100% 100% 100% 100%

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    Extracts from QBE SME Research June 2010

    PRESS RELEASE

    Page 19 of 50

    In the current environment, how easy is it, or how easy would you expect it to be, for you to access commercial credit?(one)

    Base = all Region

    AllEasternEngland

    London& South

    East

    Midlands& Wales

    Northmidlands

    NorthWest

    ScotlandSouthWest

    Yorks/N. East

    SouthernIreland

    (406) (38) (39) (37) (37) (38) (40) (38) (37) (102)

    Very easy 2% 0% 3% 5% 3% 5% 0% 3% 0% 1%

    Easy 6% 13% 3% 11% 8% 3% 10% 3% 8% 3%

    Same as in previoustimes

    37% 45% 41% 35% 30% 42% 40% 34% 51% 27%

    Difficult 26% 18% 18% 14% 27% 24% 33% 42% 16% 30%

    Very difficult 26% 21% 36% 35% 30% 11% 13% 13% 19% 37%

    Not stated 4% 3% 0% 0% 3% 16% 5% 5% 5% 1%

    Column total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

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    Extracts from QBE SME Research June 2010

    PRESS RELEASE

    Page 20 of 50

    In the current environment, how easy is it, or how easy would you expect it to be, for you to access commercial credit?(one)

    Base = all Region II

    AllMidlands& Wales

    NorthWest

    ScotlandLondon &

    SouthEast

    EasternEngland

    Southwest

    Yorkshireor theNorthEast

    SouthernIreland

    (406) (74) (38) (40) (39) (38) (38) (37) (102)

    Very easy 2% 4% 5% 0% 3% 0% 3% 0% 1%

    Easy 6% 9% 3% 10% 3% 13% 3% 8% 3%

    Same as in previous times 37% 32% 42% 40% 41% 45% 34% 51% 27%

    Difficult 26% 20% 24% 33% 18% 18% 42% 16% 30%

    Very difficult 26% 32% 11% 13% 36% 21% 13% 19% 37%

    Not stated 4% 1% 16% 5% 0% 3% 5% 5% 1%

    Column total 100% 100% 100% 100% 100% 100% 100% 100% 100%

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    Extracts from QBE SME Research June 2010

    PRESS RELEASE

    Page 22 of 50

    In the current environment, how easy is it, or how easy would you expect it to be, for you to access commercial credit?(one)

    Base = all Main business sector

    AllBuilding/ const.

    Business/ prof.

    Financialservices

    IT, media/printing

    Leisure /catering

    Manufng /Eng

    Retail &Distn.

    Other

    (406) (42) (110) (19) (42) (42) (41) (59) (51)

    Very easy 2% 0% 3% 0% 5% 2% 5% 0% 0%

    Easy 6% 14% 6% 0% 2% 5% 2% 7% 8%

    Same as in previous times 37% 38% 35% 42% 45% 29% 37% 32% 41%

    Difficult 26% 24% 26% 32% 17% 29% 27% 31% 22%

    Very difficult 26% 21% 28% 16% 26% 36% 27% 25% 20%

    Not stated 4% 2% 1% 11% 5% 0% 2% 5% 10%

    Column total 100% 100% 100% 100% 100% 100% 100% 100% 100%

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    Extracts from QBE SME Research June 2010

    PRESS RELEASE

    Page 23 of 50

    Which of the following would you say appear to have been the benefits of having experienced the downturn? (any)

    Base = all Region

    AllEasternEngland

    London &SouthEast

    Midlands& Wales

    Northmidlands

    NorthWest

    ScotlandSouthWest

    Yorks/N. East

    SouthernIreland

    (406) (38) (39) (37) (37) (38) (40) (38) (37) (102)

    Now a more competitivebusiness

    46% 42% 33% 46% 51% 42% 58% 32% 49% 53%

    Now a leaner business 42% 37% 33% 54% 43% 39% 45% 42% 27% 46%

    Greater awareness ofindividual customers needs

    39% 47% 49% 38% 49% 37% 35% 29% 43% 34%

    Now a more efficient business 39% 34% 33% 30% 49% 45% 40% 37% 32% 44%

    New market or marketsidentified

    26% 26% 23% 38% 24% 37% 23% 24% 22% 22%

    Reduced costs from somesuppliers

    21% 24% 8% 5% 16% 16% 23% 11% 16% 39%

    Developed a new product orservice that appears to havelong-term potential

    18% 24% 10% 16% 22% 13% 28% 24% 14% 16%

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    Extracts from QBE SME Research June 2010

    PRESS RELEASE

    Page 24 of 50

    Which of the following would you say appear to have been the benefits of having experienced the downturn? (any)

    Base = all Region II

    AllMidlands& Wales

    NorthWest

    ScotlandLondon &

    SouthEast

    EasternEngland

    Southwest

    Yorkshireor theNorthEast

    SouthernIreland

    (406) (74) (38) (40) (39) (38) (38) (37) (102)

    Now a more competitivebusiness46% 49% 42% 58% 33% 42% 32% 49% 53%

    Now a leaner business 42% 49% 39% 45% 33% 37% 42% 27% 46%

    Greater awareness ofindividual customers needs

    39% 43% 37% 35% 49% 47% 29% 43% 34%

    Now a more efficient business 39% 39% 45% 40% 33% 34% 37% 32% 44%

    New market or marketsidentified

    26% 31% 37% 23% 23% 26% 24% 22% 22%

    Reduced costs from somesuppliers 21% 11% 16% 23% 8% 24% 11% 16% 39%

    Developed a new product orservice that appears to havelong-term potential

    18% 19% 13% 28% 10% 24% 24% 14% 16%

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    Extracts from QBE SME Research June 2010

    PRESS RELEASE

    Page 25 of 50

    Which of the following would you say appear to have been the benefits of having experienced the downturn? (any)

    Base = all Country No of Employees

    All UK Ireland 1 to 9 10 to 49 50 to 249

    (406) (304) (102) (301) (87) (18)

    Now a more competitivebusiness

    46% 44% 53% 44% 53% 50%

    Now a leaner business 42% 40% 46% 41% 45% 33%

    Greater awareness ofindividual customers needs

    39% 41% 34% 39% 40% 39%

    Now a more efficient business 39% 38% 44% 35% 52% 50%

    New market or marketsidentified

    26% 27% 22% 23% 32% 33%

    Reduced costs from somesuppliers

    21% 15% 39% 20% 21% 33%

    Developed a new product orservice that appears to havelong-term potential

    18% 19% 16% 19% 20% 0%

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    Extracts from QBE SME Research June 2010

    PRESS RELEASE

    Page 26 of 50

    Which of the following would you say appear to have been the benefits of having experienced the downturn? (any)

    Base = all Main business sector

    AllBuilding/ const.

    Business/ prof.

    Financialservices

    IT, media/printing

    Leisure /catering

    Manufng /Eng

    Retail &Distn.

    Other

    (406) (42) (110) (19) (42) (42) (41) (59) (51)

    Now a more competitivebusiness

    46% 55% 44% 47% 38% 43% 56% 59% 31%

    Now a leaner business 42% 55% 29% 53% 36% 40% 56% 56% 31%

    Greater awareness ofindividual customers needs

    39% 45% 34% 42% 19% 36% 46% 53% 43%

    Now a more efficient business 39% 43% 35% 37% 31% 33% 44% 56% 33%

    New market or marketsidentified

    26% 33% 25% 21% 14% 24% 37% 27% 24%

    Reduced costs from somesuppliers

    21% 21% 18% 5% 26% 31% 12% 31% 16%

    Developed a new product orservice that appears to havelong-term potential

    18% 19% 18% 11% 14% 17% 29% 15% 18%

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    Extracts from QBE SME Research June 2010

    PRESS RELEASE

    Page 27 of 50

    What effect would an increase or increases in interest rates mean for your business? (one)

    Base = all Region

    AllEasternEngland

    London &SouthEast

    Midlands& Wales

    Northmidlands

    NorthWest

    ScotlandSouthWest

    Yorks/N. East

    SouthernIreland

    (406) (38) (39) (37) (37) (38) (40) (38) (37) (102)

    Major problem 21% 13% 21% 38% 19% 13% 10% 26% 22% 23%

    Small problem 31% 37% 36% 27% 38% 26% 33% 16% 27% 35%

    No impact 37% 37% 28% 22% 32% 39% 50% 53% 32% 36%

    Small positive benefit 6% 11% 13% 11% 5% 5% 5% 5% 8% 2%

    Major positive benefit 1% 3% 0% 3% 0% 3% 0% 0% 3% 1%

    Dont know 3% 0% 3% 0% 5% 13% 0% 0% 8% 2%

    Column total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

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    PRESS RELEASE

    Page 28 of 50

    What effect would an increase or increases in interest rates mean for your business? (one)

    Base = all Region II

    AllMidlands& Wales

    NorthWest

    ScotlandLondon &

    SouthEast

    EasternEngland

    Southwest

    Yorkshireor theNorthEast

    SouthernIreland

    (406) (74) (38) (40) (39) (38) (38) (37) (102)

    Major problem 21% 28% 13% 10% 21% 13% 26% 22% 23%

    Small problem 31% 32% 26% 33% 36% 37% 16% 27% 35%

    No impact 37% 27% 39% 50% 28% 37% 53% 32% 36%

    Small positive benefit 6% 8% 5% 5% 13% 11% 5% 8% 2%

    Major positive benefit 1% 1% 3% 0% 0% 3% 0% 3% 1%

    Dont know 3% 3% 13% 0% 3% 0% 0% 8% 2%

    Column total 100% 100% 100% 100% 100% 100% 100% 100% 100%

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    Extracts from QBE SME Research June 2010

    PRESS RELEASE

    Page 29 of 50

    What effect would an increase or increases in interest rates mean for your business? (one)

    Base = all Country No of Employees

    All UK Ireland 1 to 9 10 to 49 50 to 249

    (406) (304) (102) (301) (87) (18)

    Major problem 21% 20% 23% 20% 25% 17%

    Small problem 31% 30% 35% 31% 30% 44%

    No impact 37% 37% 36% 39% 31% 22%

    Small positive benefit 6% 8% 2% 6% 9% 6%

    Major positive benefit 1% 1% 1% 2% 0% 0%

    Dont know 3% 4% 2% 3% 3% 11%

    Column total 100% 100% 100% 100% 100% 100%

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    Extracts from QBE SME Research June 2010

    PRESS RELEASE

    Page 30 of 50

    What effect would an increase or increases in interest rates mean for your business? (one)

    Base = all Main business sector

    AllBuilding/ const.

    Business/ prof.

    Financialservices

    IT, media/printing

    Leisure /catering

    Manufng /Eng

    Retail &Distn.

    Other

    (406) (42) (110) (19) (42) (42) (41) (59) (51)

    Major problem 21% 26% 16% 11% 7% 40% 22% 24% 20%

    Small problem 31% 36% 32% 32% 31% 31% 34% 34% 22%

    No impact 37% 36% 37% 47% 48% 19% 37% 32% 43%

    Small positive benefit 6% 2% 10% 0% 12% 7% 0% 3% 8%

    Major positive benefit 1% 0% 1% 5% 0% 0% 5% 2% 0%

    Dont know 3% 0% 3% 5% 2% 2% 0% 5% 8%

    Column total 100% 100% 100% 100% 100% 100% 100% 100% 100%

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    Extracts from QBE SME Research June 2010

    PRESS RELEASE

    Page 31 of 50

    What would a rise in inflation mean for your business? (one)

    Base = all Region

    AllEasternEngland

    London &SouthEast

    Midlands& Wales

    Northmidlands

    NorthWest

    ScotlandSouthWest

    Yorks/N. East

    SouthernIreland

    (406) (38) (39) (37) (37) (38) (40) (38) (37) (102)

    Major problem 20% 16% 23% 35% 14% 16% 13% 26% 24% 17%

    Small problem 45% 50% 36% 46% 54% 37% 53% 37% 41% 48%

    No impact 26% 32% 31% 16% 16% 29% 33% 29% 22% 26%

    Small positive benefit 3% 0% 5% 3% 3% 3% 0% 3% 5% 5%

    Major positive benefit 1% 0% 0% 0% 0% 5% 0% 3% 0% 1%

    Dont know 5% 3% 5% 0% 14% 11% 3% 3% 5% 3%

    Column total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

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    Extracts from QBE SME Research June 2010

    PRESS RELEASE

    Page 32 of 50

    What would a rise in inflation mean for your business? (one)

    Base = all Region II

    AllMidlands& Wales

    NorthWest

    ScotlandLondon &

    SouthEast

    EasternEngland

    Southwest

    Yorkshireor theNorthEast

    SouthernIreland

    (406) (74) (38) (40) (39) (38) (38) (37) (102)

    Major problem 20% 24% 16% 13% 23% 16% 26% 24% 17%

    Small problem 45% 50% 37% 53% 36% 50% 37% 41% 48%

    No impact 26% 16% 29% 33% 31% 32% 29% 22% 26%

    Small positive benefit 3% 3% 3% 0% 5% 0% 3% 5% 5%

    Major positive benefit 1% 0% 5% 0% 0% 0% 3% 0% 1%

    Dont know 5% 7% 11% 3% 5% 3% 3% 5% 3%

    Column total 100% 100% 100% 100% 100% 100% 100% 100% 100%

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    Extracts from QBE SME Research June 2010

    PRESS RELEASE

    Page 33 of 50

    What would a rise in inflation mean for your business? (one)

    Base = all Country No of Employees

    All UK Ireland 1 to 9 10 to 49 50 to 249

    (406) (304) (102) (301) (87) (18)

    Major problem 20% 21% 17% 18% 29% 11%

    Small problem 45% 44% 48% 46% 39% 56%

    No impact 26% 26% 26% 28% 22% 17%

    Small positive benefit 3% 3% 5% 3% 2% 6%

    Major positive benefit 1% 1% 1% 1% 2% 0%

    Dont know 5% 5% 3% 4% 6% 11%

    Column total 100% 100% 100% 100% 100% 100%

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    Extracts from QBE SME Research June 2010

    PRESS RELEASE

    Page 34 of 50

    What would a rise in inflation mean for your business? (one)

    Base = all Main business sector

    AllBuilding/ const.

    Business/ prof.

    Financialservices

    IT, media/printing

    Leisure /catering

    Manufng /Eng

    Retail &Distn.

    Other

    (406) (42) (110) (19) (42) (42) (41) (59) (51)

    Major problem 20% 31% 14% 0% 19% 36% 22% 20% 16%

    Small problem 45% 33% 38% 58% 48% 38% 51% 54% 53%

    No impact 26% 24% 36% 37% 31% 14% 24% 15% 22%

    Small positive benefit 3% 2% 5% 0% 0% 5% 0% 5% 2%

    Major positive benefit 1% 0% 2% 0% 0% 0% 2% 2% 0%

    Dont know 5% 10% 5% 5% 2% 5% 0% 3% 8%

    Column total 100% 100% 100% 100% 100% 100% 100% 100% 100%

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    Extracts from QBE SME Research June 2010

    PRESS RELEASE

    Page 35 of 50

    In which of the following areas, if any, do you think the government should cut spending to reduce the national deficit?[rotate]

    Base = all Region

    AllEasternEngland

    London &SouthEast

    Midlands& Wales

    Northmidlands

    NorthWest

    ScotlandSouthWest

    Yorks/N. East

    SouthernIreland

    (406) (38) (39) (37) (37) (38) (40) (38) (37) (102)

    Local government 52% 55% 41% 54% 59% 63% 50% 53% 49% 48%

    Overseas Aid 50% 53% 41% 54% 59% 68% 43% 61% 73% 32%

    Welfare 43% 32% 41% 51% 51% 39% 33% 45% 54% 43%

    Defence 31% 37% 31% 30% 24% 32% 30% 29% 24% 36%

    Equal cuts across the board(5% / 10% / 15% etc)

    29% 21% 28% 22% 43% 29% 33% 34% 22% 29%

    Infrastructure/Transport 18% 16% 21% 11% 24% 18% 13% 21% 30% 17%

    Health 13% 16% 10% 14% 16% 13% 8% 21% 5% 12%

    Education 8% 3% 8% 8% 14% 11% 8% 13% 8% 5%

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    Extracts from QBE SME Research June 2010

    PRESS RELEASE

    Page 36 of 50

    In which of the following areas, if any, do you think the government should cut spending to reduce the national deficit?[rotate]

    Base = all Region II

    AllMidlands& Wales

    NorthWest

    ScotlandLondon &

    SouthEast

    EasternEngland

    Southwest

    Yorkshireor theNorthEast

    SouthernIreland

    (406) (74) (38) (40) (39) (38) (38) (37) (102)

    Local government 52% 57% 63% 50% 41% 55% 53% 49% 48%

    Overseas Aid 50% 57% 68% 43% 41% 53% 61% 73% 32%

    Welfare 43% 51% 39% 33% 41% 32% 45% 54% 43%

    Defence 31% 27% 32% 30% 31% 37% 29% 24% 36%

    Equal cuts across the board(5% / 10% / 15% etc)

    29% 32% 29% 33% 28% 21% 34% 22% 29%

    Infrastructure/Transport 18% 18% 18% 13% 21% 16% 21% 30% 17%

    Health 13% 15% 13% 8% 10% 16% 21% 5% 12%

    Education 8% 11% 11% 8% 8% 3% 13% 8% 5%

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    Extracts from QBE SME Research June 2010

    PRESS RELEASE

    Page 37 of 50

    In which of the following areas, if any, do you think the government should cut spending to reduce the national deficit?[rotate]

    Base = all Country No of Employees

    All UK Ireland 1 to 9 10 to 49 50 to 249

    (406) (304) (102) (301) (87) (18)

    Local government 52% 53% 48% 52% 55% 33%

    Overseas Aid 50% 56% 32% 51% 49% 33%

    Welfare 43% 43% 43% 43% 46% 28%

    Defence 31% 30% 36% 31% 33% 22%

    Equal cuts across the board(5% / 10% / 15% etc)

    29% 29% 29% 29% 26% 44%

    Infrastructure/Transport 18% 19% 17% 20% 17% 6%

    Health 13% 13% 12% 14% 9% 11%

    Education 8% 9% 5% 8% 8% 6%

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    Extracts from QBE SME Research June 2010

    PRESS RELEASE

    Page 38 of 50

    In which of the following areas, if any, do you think the government should cut spending to reduce the national deficit?[rotate]

    Base = all Main business sector

    AllBuilding/ const.

    Business/ prof.

    Financialservices

    IT, media/printing

    Leisure /catering

    Manufng /Eng

    Retail &Distn.

    Other

    (406) (42) (110) (19) (42) (42) (41) (59) (51)

    Local government 52% 48% 56% 53% 45% 57% 61% 53% 37%

    Overseas Aid 50% 60% 41% 63% 31% 48% 63% 56% 59%

    Welfare 43% 50% 42% 58% 33% 38% 49% 42% 43%

    Defence 31% 31% 33% 26% 24% 31% 34% 42% 22%

    Equal cuts across the board(5% / 10% / 15% etc)

    29% 24% 29% 32% 26% 36% 29% 34% 24%

    Infrastructure/Transport 18% 12% 17% 37% 14% 21% 15% 20% 22%

    Health 13% 7% 19% 21% 14% 7% 7% 14% 6%

    Education 8% 10% 12% 11% 2% 5% 7% 5% 8%

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    Extracts from QBE SME Research June 2010

    PRESS RELEASE

    Page 40 of 50

    And in which of the following areas do you think the government should make increases to reduce the national deficit?[rotate]

    Base = all Region II

    AllMidlands& Wales

    NorthWest

    ScotlandLondon &

    SouthEast

    EasternEngland

    Southwest

    Yorkshireor theNorthEast

    SouthernIreland

    (406) (74) (38) (40) (39) (38) (38) (37) (102)

    Tobacco and Alcohol Taxes 56% 65% 50% 55% 51% 50% 53% 62% 54%

    Income Tax 30% 23% 37% 35% 36% 47% 24% 43% 20%

    VAT 29% 35% 45% 33% 31% 47% 34% 35% 7%

    Capital Gains Tax 23% 26% 13% 13% 26% 32% 29% 32% 20%

    Corporation Tax 20% 18% 21% 25% 15% 16% 16% 22% 24%

    Inheritance Tax 19% 16% 13% 13% 13% 34% 18% 19% 22%

    National Insurance 19% 15% 18% 25% 18% 21% 21% 30% 14%

    Stamp Duty 12% 12% 13% 13% 3% 13% 18% 19% 9%

    Petrol and Diesel fuel duty 11% 9% 13% 10% 13% 13% 16% 8% 11%

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    Extracts from QBE SME Research June 2010

    PRESS RELEASE

    Page 41 of 50

    And in which of the following areas do you think the government should make increases to reduce the national deficit?[rotate]

    Base = all Country No of Employees

    All UK Ireland 1 to 9 10 to 49 50 to 249

    (406) (304) (102) (301) (87) (18)

    Tobacco and Alcohol Taxes 56% 56% 54% 54% 66% 39%

    Income Tax 30% 34% 20% 30% 31% 28%

    VAT 29% 37% 7% 29% 29% 33%

    Capital Gains Tax 23% 24% 20% 22% 25% 28%

    Corporation Tax 20% 19% 24% 20% 22% 11%

    Inheritance Tax 19% 18% 22% 18% 22% 17%

    National Insurance 19% 20% 14% 19% 17% 28%

    Stamp Duty 12% 13% 9% 11% 15% 17%

    Petrol and Diesel fuel duty 11% 12% 11% 10% 13% 22%

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    Extracts from QBE SME Research June 2010

    PRESS RELEASE

    Page 43 of 50

    Which of the following best describes the effect on your business if the problems facing the Euro were to continue foranother six months? (one)

    Base = all Region

    AllEasternEngland

    London &SouthEast

    Midlands& Wales

    Northmidlands

    NorthWest

    ScotlandSouthWest

    Yorks/N. East

    SouthernIreland

    (406) (38) (39) (37) (37) (38) (40) (38) (37) (102)

    It would present us with major

    problems 6% 5% 8% 0% 11% 8% 5% 5% 3% 9%

    It would present us with someproblems

    15% 8% 15% 16% 14% 16% 20% 8% 14% 17%

    It would have no overall effect 68% 84% 67% 73% 57% 53% 65% 79% 65% 68%

    It would be likely to help ourbusiness a little

    5% 0% 3% 0% 8% 8% 5% 5% 5% 6%

    It would be likely to help ourbusiness a great deal

    0.2% 0% 0% 0% 3% 0% 0% 0% 0% 0%

    Dont know / other 6% 3% 8% 8% 8% 16% 5% 3% 14% 1%

    Column total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

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    Extracts from QBE SME Research June 2010

    PRESS RELEASE

    Page 44 of 50

    Which of the following best describes the effect on your business if the problems facing the Euro were to continue foranother six months? (one)

    Base = all Region II

    AllMidlands& Wales

    NorthWest

    ScotlandLondon &

    SouthEast

    EasternEngland

    Southwest

    Yorkshireor theNorthEast

    SouthernIreland

    (406) (74) (38) (40) (39) (38) (38) (37) (102)

    It would present us with majorproblems

    6% 5% 8% 5% 8% 5% 5% 3% 9%

    It would present us with someproblems

    15% 15% 16% 20% 15% 8% 8% 14% 17%

    It would have no overall effect 68% 65% 53% 65% 67% 84% 79% 65% 68%

    It would be likely to help ourbusiness a little

    5% 4% 8% 5% 3% 0% 5% 5% 6%

    It would be likely to help ourbusiness a great deal

    0.2% 1% 0% 0% 0% 0% 0% 0% 0%

    Dont know / other 6% 8% 16% 5% 8% 3% 3% 14% 1%

    Column total 100% 100% 100% 100% 100% 100% 100% 100% 100%

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    Extracts from QBE SME Research June 2010

    PRESS RELEASE

    Page 45 of 50

    Which of the following best describes the effect on your business if the problems facing the Euro were to continue foranother six months? (one)

    Base = all Country No of Employees

    All UK Ireland 1 to 9 10 to 49 50 to 249

    (406) (304) (102) (301) (87) (18)

    It would present us with majorproblems

    6% 6% 9% 8% 2% 6%

    It would present us with someproblems

    15% 14% 17% 14% 17% 11%

    It would have no overall effect 68% 68% 68% 69% 63% 61%

    It would be likely to help ourbusiness a little

    5% 4% 6% 3% 7% 17%

    It would be likely to help ourbusiness a great deal

    0.2% 0% 0% 0% 1% 0%

    Dont know / other 6% 8% 1% 5% 9% 6%

    Column total 100% 100% 100% 100% 100% 100%

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    Extracts from QBE SME Research June 2010

    PRESS RELEASE

    Page 46 of 50

    Which of the following best describes the effect on your business if the problems facing the Euro were to continue foranother six months? (one)

    Base = all Main business sector

    AllBuilding/ const.

    Business/ prof.

    Financialservices

    IT, media/printing

    Leisure /catering

    Manufng /Eng

    Retail &Distn.

    Other

    (406) (42) (110) (19) (42) (42) (41) (59) (51)

    It would present us with major

    problems

    6% 2% 7% 0% 2% 12% 5% 7% 10%

    It would present us with someproblems

    15% 12% 6% 11% 17% 19% 17% 29% 12%

    It would have no overall effect 68% 71% 78% 74% 74% 60% 63% 51% 65%

    It would be likely to help ourbusiness a little

    5% 7% 4% 5% 0% 5% 5% 8% 4%

    It would be likely to help ourbusiness a great deal

    0.2% 2% 0% 0% 0% 0% 0% 0% 0%

    Dont know / other 6% 2% 5% 11% 7% 5% 10% 5% 10%

    Column total 100% 100% 100% 100% 100% 100% 100% 100% 100%

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    Extracts from QBE SME Research June 2010

    PRESS RELEASE

    Page 47 of 50

    Do you think that for your business it is better for some European countries to continue to have a common currency orwould it better for your business if each country reverted to having its own currency? (one)

    Base = all Region

    AllEasternEngland

    London &SouthEast

    Midlands& Wales

    Northmidlands

    NorthWest

    ScotlandSouthWest

    Yorks/N. East

    SouthernIreland

    (406) (38) (39) (37) (37) (38) (40) (38) (37) (102)

    Better for our business if the

    Euro were to continue 23% 11% 13% 5% 14% 21% 25% 13% 11% 51%

    Neither option would have anyeffect on our business

    45% 55% 51% 59% 46% 42% 38% 61% 41% 31%

    Better for our business ifcountries reverted to havingtheir own currencies

    18% 26% 18% 22% 24% 13% 20% 21% 27% 10%

    Dont know 14% 8% 18% 14% 16% 24% 18% 5% 22% 8%

    Column total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

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    Extracts from QBE SME Research June 2010

    PRESS RELEASE

    Page 48 of 50

    Do you think that for your business it is better for some European countries to continue to have a common currency orwould it better for your business if each country reverted to having its own currency? (one)

    Base = all Region II

    AllMidlands& Wales

    NorthWest

    ScotlandLondon &

    SouthEast

    EasternEngland

    Southwest

    Yorkshireor theNorthEast

    SouthernIreland

    (406) (74) (38) (40) (39) (38) (38) (37) (102)

    Better for our business if theEuro were to continue

    23% 9% 21% 25% 13% 11% 13% 11% 51%

    Neither option would have anyeffect on our business

    45% 53% 42% 38% 51% 55% 61% 41% 31%

    Better for our business ifcountries reverted to havingtheir own currencies

    18% 23% 13% 20% 18% 26% 21% 27% 10%

    Dont know 14% 15% 24% 18% 18% 8% 5% 22% 8%

    Column total 100% 100% 100% 100% 100% 100% 100% 100% 100%

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    Extracts from QBE SME Research June 2010

    PRESS RELEASE

    Page 49 of 50

    Do you think that for your business it is better for some European countries to continue to have a common currency orwould it better for your business if each country reverted to having its own currency? (one)

    Base = all Country No of Employees

    All UK Ireland 1 to 9 10 to 49 50 to 249

    (406) (304) (102) (301) (87) (18)

    Better for our business if theEuro were to continue

    23% 14% 51% 24% 22% 28%

    Neither option would have anyeffect on our business

    45% 49% 31% 46% 43% 28%

    Better for our business ifcountries reverted to havingtheir own currencies

    18% 21% 10% 17% 20% 39%

    Dont know 14% 15% 8% 13% 16% 6%

    Column total 100% 100% 100% 100% 100% 100%

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    Extracts from QBE SME Research June 2010

    PRESS RELEASE

    Do you think that for your business it is better for some European countries to continue to have a common currency orwould it better for your business if each country reverted to having its own currency? (one)

    Base = all Main business sector

    AllBuilding/ const.

    Business/ prof.

    Financialservices

    IT, media/printing

    Leisure /catering

    Manufng /Eng

    Retail &Distn.

    Other

    (406) (42) (110) (19) (42) (42) (41) (59) (51)

    Better for our business if the

    Euro were to continue

    23% 12% 19% 32% 38% 26% 22% 39% 8%

    Neither option would have anyeffect on our business

    45% 48% 60% 47% 29% 38% 37% 32% 47%

    Better for our business ifcountries reverted to havingtheir own currencies

    18% 31% 11% 0% 17% 29% 22% 15% 25%

    Dont know 14% 10% 10% 21% 17% 7% 20% 14% 20%

    Column total 100% 100% 100% 100% 100% 100% 100% 100% 100%


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