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Presenter: Chris Conlee

Unified Unified Communications Communications OverviewOverview

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Agenda…

Why Adopt Now?

Why Cisco Unified Communications?

Why Cisco?

Why Unified Communications?

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Why Unified Communications?

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Technology Trends Are Driving Unified Communications

VirtualizationSoftware as

a ServiceGlobal Value

ChainsVideo

EverywhereMobility

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Cost Reduction

Innovation

Unified Communications DrivesBusiness Value

Customer Intimacy

CompetitiveDifferentiation

EmployeeProductivity

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“At what stage is your company in the adoption of a unified communications (UC) solution?”

83%

17% Expanding, Implementing, Piloting

UC Interest and Implementation Matures; 83% of Firms Are Interested in a UC Solution

Source: Forrester Research Enterprise and SMB Networks and Telecommunications Survey, North America and Europe

Not interested

UC Equipment(e.g., IP-SIP server)

Server UC Software

Desktop UC Software

UC consulting andImplementation Services

UC Managed Services

Integration withWeb 2.0 Applications

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Why Cisco?

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Cisco Is Leading Customers Through a Unified Communications Journey

Standards Innovation

Leadership

Partnerships

Investment

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Cisco Leads the Market

Sources: Synergy Research, Frost & Sullivan, Gartner Dataquest, IDC, Intellicom, Yankee, CiscoNote: Enterprise Voice excludes low-end KTS category

The Leader in Collaboration

#1 in Enterprise Voice

#1 in Web and Audio Conferencing

#1 in Unified Messaging

#2 in Contact Center and IVR

#1 in Telepresence

#1 in WLAN; Leader in Magic Quadrant for WLAN

100K+ Customers Worldwide

WW Enterprise Voice Market ShareWW Enterprise Voice Market Share

Avaya

SiemensNortelAlcatelNEC

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Cisco Collaboration Portfolio

IP Communications

Customer Care

ConferencingTelepresenceEnterprise

Social SoftwareMobile

ApplicationsMessaging

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And Enabling New Collaboration Experiences

Business Value

Technical Differentiation

Build Trust with Rich, Reliable Interactions

Connect the Right People and Information

Accelerate Team Performance

Collaborate with Confidence Across

Companies

Maximize Your IT Investments

Real-time voice and video leadership

Context: Presence, Session

Management, Tagging

Integrated Experience

Intercompany, Trusted Cloud

Openness and Interoperability

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Why Cisco Unified Communications?

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Cisco Unified CommunicationsNew Communications Experiences Across Global and Organizational Boundaries

ConferencingMessaging

IP Communications

Customer CareMobileApplications

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Unified Communications ManagerSession Management EditionBusiness EditionUnified CM Express and Survivable Remote Site Telephony

Intercompany Media Engine IP Endpoints UC Widgets Unified Application Environment

IP Communications SolutionsExtend Consistent Communications Services to Employees, Whether They Work at the Main Campus, at Branch Offices, or Remotely

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Cisco Intercompany Media Engine

Extend Rich Unified Communications Experiences Between Different Organizations

Secure enterprise video telephony and high fidelity wideband audio across companies

Effortless for users and administrators Consistent user experience Enables innovative collaboration

capabilities and applications to be shared among partners

Secure, efficient network utilization with reduced costs

Organization A

Organization B

AtoZ, Inc.

Borderline, Inc.

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Managing Unified CommunicationsThrough a Single Set of Integrated ApplicationsCisco Unified Communications Management Suite

ProvisioningManager

Service StatisticsManager

ServiceManager

OperationsManager

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Mobile Applications

VoWLAN

Cisco Unified Personal Communicator

Connecting the Right People with the Right Information

Extend the Enterprise Network to Mobile Devices—Increase Mobile Employee Productivity and Responsiveness to Customers, While Controlling Costs

Cisco Unified Mobility Cisco WebExMeeting Center

Cisco Unified Mobile Communicator

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Customer Care

Drive True Customer Intimacy, Satisfaction, Loyalty; Proactively Connect People with the Information, Expertise, and Support They Need When and Where They Need It

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Conferencing

Deliver Compelling, Productive and Cost-Effective Experiences, On-Premises and On-Demand with Industry Leading Voice, Video and Web Conferencing Solutions

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Messaging

Communicate via IM, email, voicemail Real-time presence powered by Jabber Business to business and consumer presence and IM

federations Enhance flexibility with on-premises, Software as a Service,

and blended deployment models

Enable Secure and Effective Messaging within and Between Companies

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Cisco Unified Client Services Framework

Cisco WebEx Connect Cisco Unified Personal Communicator

3rd Party EIM Client

(Sametime, MOC, Jabber)

Cisco Unified Client Services Framework

Cisco Unified InfrastructureServices

Call Control

Data Store

Presence Call History

Conferencing

Messaging

Provides On-Ramp to Collaboration

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Unified Communications

UC Capacity as Needed

Dynamically Move Active Servers

Deployment Flexibility

Simpler Installs, Upgrades, Backups with Zero Downtime

Same Data Center Management Tools as Other Applications

Virtualizing UC Applications for the Enterprise

ManagementManagement

Operational ImprovementsOperational

Improvements

Hardware Independence

Hardware Independence

AvailabilityAvailability

ScalabilityScalability

TCO SavingsTCO

Savings

Hardware Footprint, Power, and Cooling

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Why Adopt Now?

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UC Provides Deterministic ROIStrong ROI Across Multiple Verticals and Deployment Sizes

Five Year ROI by Vertical (Percent)

Deployment Size—Number of Users

Five Year ROI by Deployment Size (Percent)

Source: Salire TCO engagements historical database; VTG Customer Business Transformation analysis

Return Is Further Accelerated by Cost Savings from Mobile Applications, Additional UC Applications, and SIP Trunking

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