STATUS UPDATE ON AVAILABILITY OFe-INFRASTRUCTURE, IMPLEMENTATION OF NeGP

programmeThe e-Readiness Assessment of Indian States 2013

e-INFRASTRUCTURE, IMPLEMENTATION OF NeGP MMPs AND THE CAPACITY OF STATES’ RESIDENTS

TO ACCESS AND USE e-GOV SERVICES

Vishaal Bhatnagar, Public Sector Practice, CyberMedia Research

New Delhi – Thursday, 29th August 2013

Table of Contents

� Introduction: About NeGP, Dataquest-CMR e-States Programme

� e-States 2013: Research Objectives, Scope and Methodology

� e-States 2013: Assessment Framework, Indicators Considered, Factor� e-States 2013: Assessment Framework, Indicators Considered, FactorWeights

� Scores and Ranks for the ‘Top 5’ – Large States, Small States, Overall

� Award Categories

� Why ‘e-Readiness’?

� The Road Ahead: Building a Truly Empowered and Citizen-Centric Society � The Road Ahead: Building a Truly Empowered and Citizen-Centric Society

� The Market Opportunity, The Go-To-Market Strategy

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National e-Governance Plan (NeGP) Vision Statement

"Make all Government Services accessible to the common man in his locality, through common service delivery outlets, and ensure efficiency, transparency, and reliability of such services at affordable costs to realise the basic needs of the common man."

About NeGP

such services at affordable costs to realise the basic needs of the common man."

• The Government approved the National e-Governance Plan (NeGP), comprising of 27 Mission Mode Projects (MMPs) and 8 components, on 18th May 2006.

• In the year 2011, 4 projects – Health, Education, PDS and Posts were introduced to enhance the list to 31 Mission Mode Projects.

• To promote e-Governance in a holistic manner, various policy initiatives and projects have been undertaken to develop core and support infrastructure. The major Core Infrastructurecomponents are State Data Centres (SDCs), State Wide Area Networks (SWANs), Common Services Centres (CSCs) and middleware gateways, i.e., National e-Governance Service Services Centres (CSCs) and middleware gateways, i.e., National e-Governance Service Delivery Gateway (NSDG), State e-Governance Service Delivery Gateways (SSDGs), and Mobile e-Governance Service Delivery Gateway (MSDG).

• Important support components include Core Policies and Guidelines on Security, HR, Citizen Engagement, Social Media as well as Standards related to Metadata, Interoperability, Enterprise Architecture, Information Security etc.

• New initiatives include a framework for authentication via digital signatures – e-Pramaan and the G-I cloud – Meghraj, an initiative to deliver benefits of cloud computing for e-Gov projects.

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About Dataquest-CMR e-States Programme

2013 Programme

e-States Programme, the new avatar ofe-Gov initiatives by Dataquest and CMR started in 2005, has

Programme Components

REPORT

started in 2005, has featured an analysis of an average of 23 states every year, showcasing the efforts and results of investments in public and private infrastructure, citizen empowerment and state e-Gov projects. And what policies, administrative reforms, administrative reforms, capacity building measures, ICT infrastructure, services and ‘apps’ need to be put in place for achieving maximum impact in a sustainable manner.

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OBJECTIVES

• To assess ‘e-Readiness’ of 29 Indian

states on the availability of private and public ICT infrastructure, the reach of

RESEARCH

Research Objectives

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public ICT infrastructure, the reach of their e-Gov programs through effective

leverage and utilization of IT policy, administrative reforms and infrastructure, and the depth and speed of implementation of their developmental

vision

• To rate and rank Indian states on the capacity of individual citizens,

e-States: An

‘e-Readiness’ Survey

of Indian StatesMaster text styles

capacity of individual citizens, communities and stakeholders to access

e-Infrastructure to avail e-Gov services, and significant outcomes achieved in the areas of quality healthcare, education and employment opportunities, and overall

quality of life

Research Partner

of Indian States

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Research Scope

SCOPE

The Dataquest-CMR e-Readiness Assessment of Indian States 2013 Status Report provides:

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1. A Review of the UN Millennium Development Goals (MDGs) for 2001-2015 and India’s achievements and contributions to the same

2. A ranking of 'e-Readiness' of 29 states of India on key macro-economic development indicators, HDI indicators, per capita availability of total (public + private) ICT infrastructure and IT spending by states on e-Gov programmes

3. Ranking of 29 states of India in terms of the 'e-development' achieved in the last 24 months (FY 2011-12 and FY 2012-13) by way of rollout of e-Gov programmes

4. Case Studies of key e-Gov projects across states that have achieved significant outcomesMaster text stylesoutcomes

5. Identifying policy changes, administrative reforms and government business process re-engineering that can help to establish definite linkages between Public ICT Spending, e-Governance Programme Service Delivery, Innovative Solutions and Practices to deliver time-bound and visible Quality of Life Improvement for the ‘Aam Admi’ (common citizen)

6. Identification of implementation partners (SIs, solution providers and PPP partners) who have helped states achieve significant outcomes, and best practices employed.

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Research Methodology

Methodology in Brief

• Primary Survey: Poll of state IT Secretaries and / or Heads of State Nodal IT agencies, SeMT project managers and other stakeholders –

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Nodal IT agencies, SeMT project managers and other stakeholders –nearly 120 decision makers and influencers across 29 states;

• Secondary Research: Census 2011, Planning Commission, CEA, MoSPI, TRAI, UNDP, WB etc.

• Dataquest and CMR data repository• Multi-factor analysis for rating and ranking states’ performance on

‘e-Readiness’• Focus Group Discussion (FGD): Participation of government sector

experts, senior ICT industry executives, Dataquest editors and CMR Master text stylesexperts, senior ICT industry executives, Dataquest editors and CMR analysts

• Study Duration: Four months – April to July, 2013

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Assessment Framework

e-Infrastructure e-Governance Services PESTLE Analysise-Infrastructure

• 21 key indicators to evaluate the performance of each state

• Latest available figurespublished by NeGP, MoSPI, Planning Commission, MoF, Census 2011, TRAI, CEA, UNDP, World Bank etc.

e-Governance Services

• Per capita public IT spending

• State IT sector policies, administrative reforms, special incentives to industry

• Adoption of novel e-Gov service delivery channels

• Education, Employment Generation, Entrepreneurship Developmentinitiatives

• Public Healthcare Service Deliveryinitiatives

• Communicating to popularise

PESTLE Analysis

State vision, stability, law & order situation, fiscal health, investor -friendlypolicies, employment generation schemes, educational opportunities, healthcare services, governance track record UNDP, World Bank etc.

• Rankings based on5-point scale and derived 100-point percentile index

• Communicating to popularisee-Gov programmes to encourage participation in schemes

e-Governance Usage

• No. of G2C and G2Btransactions

• Access Points &Channels

record

• HDI Rankings of States

• Expert Viewpoints

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Indicators Considered , Factor Weights Assigned

Availability of Electronic

Infrastructure, Means & Ability to

Status of Implementation of

Important e-Gov Programmes,

Enabling Policies, Infrastructure, Means & Ability to

Access e-Gov Services = 30%

Enabling Policies,

Communication &

Popularisation Initiatives = 30%

Indicators of Actual Service

Utilisation by Target Recipients

PESTLE Analysis:

HDI Rankings of States + Inputs Utilisation by Target Recipients

= 30%

HDI Rankings of States + Inputs

from Focus Group Discussion with

Industry Experts = 10%

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Scores and Rankings – Top 5 Large States

Ranking of Large States (* > 2.5 crore population)

State Overall Score (out of a

maximum

Large* State

Rank

State Population (Census 2011)

State Size

maximum possible score

of 500)

Rank

Kerala 323.06 1 33,387,677 L

Gujarat 300.16 2 60,383,628 L

Andhra Pradesh 298.64 3 84,665,533 L

Tamil Nadu 290.00 4 72,138,958 L

Maharashtra 282.05 5 112,372,972 L

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Scores and Rankings – Top 5 Small States

Ranking of Small States (** < 2.5 crore population)

State Overall Score (out of a

maximum

Small** State

Rank

State Population (Census 2011)

State Size

maximum possible score

of 500)

Rank

Delhi 335.41 1 16,753,235 S

Goa 310.10 2 1,457,723 S

Himachal Pradesh 277.67 3 6,856,509 S

Tripura 249.69 4 3,671,032 S

Mizoram 223.22 5 1,091,014 S

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Scores and Rankings – Top 5 Overall

Overall Rankings

State Overall Score (out of a maximum possible

score of 500)

Overall Rank

State Population (Census 2011)

State Size

Delhi 335.41 1 16,753,235 SDelhi 335.41 1 16,753,235 S

Kerala 323.06 2 33,387,677 L

Goa 310.10 3 1,457,723 S

Gujarat 300.16 4 60,383,628 L

Andhra Pradesh 298.64 5 84,665,533 L

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AWARDS

Award Categories*

THE AWARDS• Recognising excellence in overall governance and e-Readiness,

policy formulation and administrative reform amongst states

• Honouring state administrations that have successfully deployed

e-Gov projects to reach a large proportion of the population or e-Gov projects to reach a large proportion of the population or

invested in creating infrastructure and capacity building in

priority sectors such as education, employment generation,

healthcare service delivery, financial inclusion and so on

•Dataquest-CMR e-Readiness Awards 2013: Categories

• Dataquest-CMR e-Readiness Awards – Top 3 States:

Excellence in Overall Governance and e-Readiness

• Dataquest-CMR e-Readiness Awards – Top 3 Large States

• Dataquest-CMR e-Readiness Awards – Top 3 Small States

• Dataquest-CMR e-Readiness Awards – Per Capita Public IT Spending• Dataquest-CMR e-Readiness Awards – Per Capita Public IT Spending

(FY 2012 + FY 2013)

• Dataquest-CMR e-Readiness Awards – 100% CSC Roll Out

• Dataquest-CMR e-Readiness Awards – Maximum Utilisation of SDC

• Dataquest-CMR e-Readiness Awards – Number and Scope of e-Gov

Programmes Rolled Out

• Dataquest-CMR e-Readiness Awards – Volume of Electronic Transactions

for availing e-Gov services

• Dataquest-CMR e-Readiness Awards – State IT Policies, Industry

Incentives, Administrative Reforms * list not exhaustive 13

AWARDS

Why ‘e-Readiness’?

THE RATIONALE• Dataquest-CMR team decided to extend the study to

explore areas beyond the direct control or purview of

governments

• Due weightage to:• Due weightage to:

• Availability or penetration of electricity, PCs, mobile

telephones and Internet services

• Capacity of individual citizens and communities to not

only read and write, but participate meaningfully in

the expanding, globally connected knowledge

economy through access to quality higher education

and technical skills

• Financial Independence of individuals and backward • Financial Independence of individuals and backward

groups through monetary empowerment (financial

inclusion) and economic self-reliance

• Hence, the composite Dataquest-CMR e-Readiness Index

of Indian States emerged as an amalgam of many socio-

economic indicators and e-Governance programmes

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AWARDS

The Road Ahead: Building a Truly Empowered and Citizen-Centric Society

• Key Goal

Completely eradicate extreme poverty from the face of the earth by

2030

• Five Transformative Shifts

a. Leave no one behinda. Leave no one behind

b. Put sustainable development at the core

c. Transform Economies for Jobs and Inclusive Growth

d. Build Peace and Effective, Open and Accountable Institutions for All

e. Forge a new Global Partnership

• Twelve Proposed Post-2015 Universal Developmental Goals

1. End poverty

2. Empower Girls and Women and Achieve Gender Equality

3. Provide Quality Education and Life-long Learning

4. Ensure Healthy Lives

GLOBALDEVELOPMENT

AGENDA & GOVERNANCE

VISION FOR 2030

4. Ensure Healthy Lives

5. Ensure Food Security and Good Nutrition

6. Achieve Universal Access to Water and Sanitation

7. Secure Sustainable Energy

8. Create Jobs, Sustainable Livelihoods, and Equitable Growth

9. Manage Natural Resource Assets Sustainably

10. Ensure Good Governance and Effective Institutions

11. Ensure Stable and Peaceful Societies

12. Create a Global Enabling Environment and Catalyse Long-Term Finance

Source: “A New Global Partnership: Eradicate Poverty and Transform Economies through Sustainable Development” - Report of the UN’s High-Level Panel of Eminent Persons on the Post-2015 Development Agenda

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The Market Opportunity

e-Gov Infrastructure

(CSC, SDC & SWAN),

24%Others, 1%

Break-Up of NeGP Investment

NeGP Projected

Central/ Integrated/

State MMPs, 75%

24%NeGP Projected

Investment:

US$ 9,670 million

Source: DeitY *Others include Capacity Building, Awareness & Communication and Assessment

The planned investment in the National e-Governance Plan (NeGP) is approximately US$ 9.7 billion, with the cumulative figure up to CY 2014 expected to touch US$ 5.8 billion (assuming, 1 US$ = INR 55).

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The Go-To-Market Strategy

Short-Term Market Entry Approach

Long-Term Market Entry Approach

Brand-Building Activities

Relationship-Building Activities

Short-Term Market Entry Approach

Go-To-Market

(GTM) Strategy

for ICT vendors

Go-To-Market

(GTM) Strategy

for Service

Providers

Differentiation

Source: CyberMedia Research (CMR), 2013

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Brand-Building Activities

1. Evangelise2. Educate3. Demonstrate

4. Partner

THANK YOU!

For further clarifications or details regarding methodology, table of For further clarifications or details regarding methodology, table of contents or availability of syndicated report, please contact:

vbhatnagar@CMRindia.com, +91 – 98101 91634

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