Knowing how customers are experiencing quality before a customer registers a complaint about poor quality is invaluable for operators. Being able to proactively react to quality loss using ADB´s QoE measurement tool before a customer even notices gives network operators a powerful platform to ensure customer satisfaction and to increase customer loyalty. QoE is a measure of the customer’s experiences with operator service. ADB’s QoE helps to deliver the information not only about the quality of service, but also about speed, traffic, anomalies and real customer needs. Thanks to ADB’s QoE with a suite of applications, service providers can have indicators for measuring how well the system matches subscribers’ needs and understand what may be wrong with their services. datasheet adbglobal.com ADB QoE Quality of Experience Powerful service quality measurement tools HIGHLIGHTS Indicators for measuring how well the system matches subscribers’ needs Accurate/Active QoE Measurement from CPE Measurement Data Collection and Aggregation Statistical Analysis and Correlation Statistics on perceived QoE across installed base and service lifetime
Transcript
Knowing how customers are experiencing quality before a customer registers a complaint about poor quality is invaluable for operators.
Being able to proactively react to quality loss using ADB´s QoE measurement tool before a customer even notices gives network operators
a powerful platform to ensure customer satisfaction and to increase customer loyalty.
QoE is a measure of the customer’s experiences with operator service.
ADB’s QoE helps to deliver the information not only about the
quality of service, but also about speed, traffic, anomalies and real customer needs. Thanks to ADB’s QoE with a suite of applications,
service providers can have indicators for measuring how well the system matches subscribers’ needs and understand what may be wrong with their services.
datasheet
adbglobal.com
ADB QoEQuality of Experience
Powerful service quality measurement tools
HIGHLIGHTS
Indicators for measuring how well the system matches subscribers’ needs
Accurate/Active QoE Measurement from CPE
Measurement Data Collection and Aggregation
Statistical Analysis and Correlation
Statistics on perceived QoE across installed base and service lifetime
ADB QoEQuality of ExperienceSystem for rising customer satisfaction and loyalty
ADB QoE is a powerful operational tool for detecting anomalies even before the customers notice them, optimizing perceived QoE, thus increasing customers’ loyalty and giving service providers a huge value.
A user-friendly QoE interface capable of displaying QoE metrics to track service trends in respect to a specific baseline, present deviation from service specific baseline via alarm emission and activate bulk tests on target devices for big data collection and tracking test execution status.
ADB QoE is a solution with embedded probes in the device and cloud component for big data collection, thus permitting end-to-end quality of experience KPI monitoring. Scalable technology of back-end
components distributed across the cloud offers measurement capability and reports quality of experience (QoE) thus giving indication of the end-to-end service delivery.
The Suite is distributed across Cloud and CPEs:
• Embedded QoE Agent for QoE metrics and reporting
• Back-end QoE Data Collection for big data collection
• Back-end QoE Control Server for test configuration and test execution control
• Back-end Test Server acting as endpoint for QoE metrics
