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KM ASIA 2010
Knowledge Management as Key Ingredients of Success in
POKM @ MAHB
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Key Ingredients of Success inMALAYSIA AIRPORTS HOLDINGS BERHAD (MAHB)
Presented byDATO’ IR ABDUL NASIR ABDUL RAZAK
and KM Unit Team
Outline�Who am I�KM Evolution in Malaysia Airports�Culturalise KM in Malaysia Airports�Technologies as an enabler platform in
the organisation as a wholethe organisation as a whole�Continuous knowledge retention in
Malaysia Airports�Moving forward
MAHB PROFILEMalaysia Airports Holdings Berhad was established f ollowing the corporatization of the Department of Civil Aviation (DCA) on Nov 1, 1992MAHB took over the overall management operation and maintenance of all commercial airports in Malaysia including STOL’s.
MAHB Vision"World Class Airport Business.“
Mission Statement� Providing world-class aviation gateways
�Managing cost-effective airport network and services� Exceeding the expectations of customers, shareholders and other Stakeholders.
MAHB Vision"World Class Airport Business.“
Mission Statement� Providing world-class aviation gateways
�Managing cost-effective airport network and services� Exceeding the expectations of customers, shareholders and other Stakeholders.
POKM @ MAHB
2International airports (5)Domestic Airports (16)
STOL Ports are not indicated (18)
Nature of Business� Aeronautical operations� Commercial activities – non-
aeronautical revenue e.g. retail, food & beverages, parking facilities, Free Commercial Zone, leasing commercial spaces, etc
� Others business activities e.g. agricultural and horticultural, project management, hotel, ICT, auction, event management, overseas venture, fueling, etc
KM Policy:We shall deliver world class technical specialist services to meet stakeholders satisfaction by farsighted planning and prudent development strategy company-wide via knowledge-savvy
workforce, effective communication, dynamic tools and value optimization
KM Policy:We shall deliver world class technical specialist services to meet stakeholders satisfaction by farsighted planning and prudent development strategy company-wide via knowledge-savvy
workforce, effective communication, dynamic tools and value optimization
MAHB PROFILE
Malaysia Airports Holdings Berhad was established f ollowing the corporatization of the Department of Civil Aviation (DCA) on Nov 1, 1992MAHB took over the overall management operation and maintenance of all commercial airports in Malaysia including STOL’s.Corporatization of MAHB was in line with the Govern ment’s privatization policy introduced in 1983, aimed at ;�lessening financing and administrative burden of go vernment; and�providing an opportunity for the private sector to participative actively in the economic development of the
country.
Strategic FocusStrategic Focus
Sabiha Gocken International Airport,
Turkey
Sabiha Gocken International Airport,
Sabiha Gocken International Airport,
Turkey
Hyderabad International Airport, India
Male International Airport, MaldivesStrategic Focus"World Class Airport Business.“
Mission Statement� Providing world-class aviation gateways
�Managing cost-effective airport network and services� Exceeding the expectations of customers, shareholders and other Stakeholders.
Strategic Focus"World Class Airport Business.“
Mission Statement� Providing world-class aviation gateways
�Managing cost-effective airport network and services� Exceeding the expectations of customers, shareholders and other Stakeholders.
TurkeyInternational Airport, Turkey New Delhi
International Airport, India
Madinah & Jeddah International Airport,
Saudi Arabia
Khartoum International Airport, Sudan
Operated by MAHB
Under proposal
Airport, Maldives
About Me
• KM is about culture, not technology • Not as a project but as a JOURNEY!• KM = Tacit + Explicit• Believe KM is a key for present and future• Believe KM is a thing well worth investing• Believe KM is a thing well worth investing• Believe KM as one of an increasing number of
intangibles/ tangible• Believe KM driven by top management / CKO• Passionate about using KM to create and improve
- Processes / Services- Innovation
Biodata �Started career in the Public Works Department in 1982, working in Oil and Gas sector then working for several years in Singapore in the high-rise building construction before joining Malaysia Airports in 1993.
�Previous posts include Project Manager for KLIA development, Manager of Infrastructure and other buildings, MA (Sepang). Assistant Project Manager of National Exhibition and Convention Center MAHB, Senior Manager for Technical Research and Planning MAHB before assuming the current position.
Education
2003: Msc. In Integrated Construction Project Management (UiTM) Shah Alam
1987: BSc. In Civil Engineering (Hartford), Connecticut, USA
1982: Dip. In Civil Engineering (UiTM) Shah Alam
1979: Certificate in Civil Engineering (Hydraulics and Public Work), PUO ,Ipoh
�Also directly involved in the major airport infrastructural project such as planning, design and construction of LCC Terminal; upgrading of KLIA; planning, design and implementation of National Airport Master Plan.
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Current position:
Duration - 2002 – PresentDesignation - General ManagerDepartment - Planning and development, MAHB
PROFESSIONAL Memberships’�Member, World standing Committee on Safety and Technical, Airports Council International (ACI), Geneva, SWITZERLAND
�Committee member responsible for the development of ACI Terminal Design Manual to be launched for use for reference indesigning airport terminal amongst member state�Graduate Member Board of Engineer Malaysia (BEM)�Members Society of American Value Engineer (SAVE)�Member Malaysian Institute of Value Management (IVMM)�Institute Value Management of Malaysia�Malaysia Institute of Management (MIM)�Chairman / Project Champion on Steering Committee Lean Six Sigma Programme
My TeamGeneral Manager
PLANNING(23 staff)
TECHNICALEXCELLENCE
(18 staff)
PROJECT MANAGEMENT
OFFICE(24 staff)
CLIENT OFFICE SPECIAL PROJECT
(25 staff)
Total staff= 90
personnel
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Key success factor
• Management buy-in• Passion about the subject• Predictive problem solver• Lots of reading – promote e-book, audio book• Innovative knowledge corners• Latest repository – software & hardware• Explore latest software technologies for open
community collaboration• Simplied process – creating platform for whole
community
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KLIA 1 & KLIA2
KLIA 1
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Proposed KLIA2
KLIA 1
Accolades
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Framework
Collaborative Office Environment
KM Formulae
• Knowledge –Based Organisation (KBO)
KNOWLEDGE INTERNALISATION
• Follow existing Roadmap using:
- K-Sharing using
K-UTILISATION
• Follow existing Roadmap
• National
K-CREATION
• Communities if Practices (CoPs)
• K-professional
KBO TRANSFORMATION
• Establishment of CKO
• e-library, e-repository
• K-worker
KNOWLEDGE INTERNALISATION
‘08 – ‘09 ‘09 – ’10 ’10– ‘11 ’11 – ‘12 ’12 and beyond
• Formation of business partnership with external associates
• Most Admired Knowledge Enterprise (MAKE)
• Preserve in journal
- K-Sharing using physical architecture, culture driven k-tools and existing technology
- K-Preservation using existing technology and Innovative Knowledge Professionals
• National recognition
• To emulate current success to others
• Establish K-sustain strategies
• After Action Review
• Development of internal consultation
• KM Portal enhancement
• K-worker community
• K-measurement
• Establish of K-enablers
• KM Case Study/ Journal at MAHB
First Wave Second Wave Third Wave
KM Evolution in Malaysia AirportsWhere We Are NOW??�New corporate office
�Malaysia Airports portal�Communities of Practices (CoPs)
2010
PeopleCulture change
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2004 Where we started??
� Management Buy-In
� Consolidate all Malaysia Airports’s website into www.malaysiaairports.com.my
� Establishment of K-Office
ProcessTechnology
K-Office
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Knowledge Management System for collecting, organising, collaborating and disseminating
knowledge
e-Repository
One stop info for internal
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One stop info for internal airport communities
Knowledge Sharing Session (KSS)
Exchange ProgramValue Management team
workshop
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Townhall with Managing Director and Chairman
KSS with Top Management
KSS on Techno Economic KSS on Project
Management
Value Management
VALUE
Satisfaction of Needs
Use of
What is necessary
for a desired
user
2010
Project Value: RM 303,989,429
Saving through VM: RM 51,732,006
2009
Project Value: RM 339,512,767
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Use of Resources
Everything that is
required to satisfy needs
Saving through VM:RM 32,621,000
2008
Project Value: RM 231,983,712
Saving through VM: RM 62,678,519
The Conventional Approach vs the VM Approach
VM Approach
Individual Efforts (Silos)
Procurement
Finance
VM Specialist
VM Approach
Team Effort (Cross Functional)
Stakeholders
Knowledge
Management
IT management
Operation &
Maintenance
Engineers
Previous Corporate Office
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New Corporate Office
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Enterprise Content Management System
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Study visit and conference
Incheon Int Airport
KM Asia 2008
Bank Negara Malaysia
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Airport
Sydney & Adelaide Int Airport
Global Emerging Knowledge Organisation (GEKO)
University Science Islam Malaysia (USIM)
Corporate websitewww.malaysiaairports.com.my
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Portal / Facebook
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Communities of Practices (CoPs)
CoP AVSEC
CoP EngTangible
CoP Admin
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CoP AFRS
CoP Operation
Tangible KM Product
e-Bulletin & magazine
External
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KM Bulletin
Platform to share knowledge virtually and preserve in the server
Internal
‘Teh tarik’ session, ‘Mee kolok’ session, ‘Nasi Dagang’ Session, ‘Nasi Kerabu’ Session, Morning with Airport Manager (AM)
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Knowledge Professionals
�Certified Project Management Program (PMP)�Council Member to Institute of Value Management
Malaysia �Professional Engineer (Ir.) recognition by Board of
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�Professional Engineer (Ir.) recognition by Board of Engineers Malaysia
�Member to ACI World on Safety and Technical Standing Committee
�Member to Airport Management Professional Accreditation Programme (AMPAP)
�Master / Phd
Rewards & recognition• CoPs of The Year• Knowledge Sharing Best Presenter• Innovative Idea of The Year• Sponsorship
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Continuous Knowledge Retention in MAHB
Knowledge Walk Away
Brain Drain
Retired Employees
To Retain Knowledge
One-stop repository centreUse
Reuse
Innovation ideaStaff Exchange program
Job rotationFertilisation Program
Moving forward
�Beyond 2010 – KM implementation across MAHB
�transform MAHB as Knowledge-based Organisation in Malaysia
�Recognised at Most Admired Knowledge
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�Recognised at Most Admired Knowledge Enterprise (MAKE)
�secretariat for KM at national level
�Preserve our journey in a journal
THANK YOU
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