Dave BarringerVP, Member Relations

Goodwill Industries International

Understanding

Goodwill Industries International

A Network, A Family, A Brand

Goodwill Industries today -

$2.5 Billion in Revenues

171 Local Goodwill agencies in North America

Presence in 20-plus other countries

More than 1,200 stores

-Only 5 percent of income is Fund Raising

-We collect more than 1 Billion Pounds of textile

goods per year

-About 55% (more than $1.5 Billion) from Retail of

used goods

-Government and business contracts, fees for services

-Assigned Goodwill territory – critical success factor!

The Goodwill Business Model at a Glance -

Job Training and Career Services for:People with Disabilities

Disadvantaged Populations:

Immigrants/No English

Little or No Education

Ex-Offenders

Seniors, Youth

Little or no Work History

Welfare History

But Here is What We Really Do…

Goodwill helps a person find a good job every

52 Seconds of every business day.

Humble Beginnings…

Methodist Church Structure,Sharing Early Steps toward Formal

Structure

Lasting Principles

Local Accountability, Leadership

Assigned Territory from GII

A “Delegate Assembly” Governance

Lessons learned over a Century

Autonomy is a Double-Edged Sword but essential to success

The “National Board” must represent Members

Even “no-option dues” must prove value – ask any former CEO!

National Office vs. Member Services Center concepts

Everyone has a vital role to play in a Membership organization:

a. Best – and worst – practice sharing

b. Brand responsibility

c. Representing the group to Congress, media, etc.

d. Collaboration is vital across territories

What about dues?

a. How much?

b. How figured?

c. Tough choices – who decides?

d. Collection problems, consequences

Other important parts of the puzzle:

a. Member Agreement

b. By-laws

c. Conference of Executives – training, fellowship

After a Century, What Would We Do Different?

a. Not as many members

b. Better alignment of mission and brand identity

c. Insist earlier on common brand usage