David E. Riggs

3357 Holly Glen Drive (M) 804.892.4579 Dacula GA 30019 riggs892@gmail.com

Partnership Manager (sales) Operations Manager Product Manager In the Financial Services and Banking Industries

Professional Profile

Financial Services Sales / Partnership Management: Managed relationships with lending channel partners to drive performance. This includes Private Wealth Management, inbound/outbound call centers and digital sales team. Developed strategic plans to improve sales reporting, promotional offers, call scripting, product training. Increase production $208M year over year.

Loan Operations Management: Directed a team of 9 Quality Specialists in the daily quality reviews for the Consumer

Home Retention Group, Consumer Liquidation and Auto/Credit Card Workout. Ensured compliance with all internal policies and Federal regulations. Operationally developed the addendum extension process for equity lines reaching end of commitment. Developed Loss Mitigation Database counter limits to comply with FIFIAC regulations to prevent violations. Led Consumer Default Loss Mitigation NSS/CPFB compliance effort by writing 30 new policy updates, developing extensive database business system requirements and testing and training 66 teammates.

Lending Product Management: Drove sales and credit strategy for Unsecured Lending and Physician’s Lending as

well as the bank’s Consumer Reinvestment Act targets and Affordable Home Loan program. Developed cost saving and return on asset plan to improve the profitability of the Personal Credit Line product. Initiated the reorganization of the Physician’s Lending group to improve operating efficiencies and remove manual processes.

COMPETENCIES

Partner/Channel Sales Operational Efficiency Collateralized Loans / Mortgages

Loan Production Growth Workflow Optimization Product Launch

Strategic Alliance / Business Planning Team Management Portfolio Management / Oversight

Market Expansion Loss Mitigation Training

Partner Sales Training Quality Assurance Performance Analysis

PROFESSIONAL EXPERIENCE

SUNTRUST BANK, Atlanta, GA Channel Relationship and Program Manager 2 Years) 5/2008 – Present and Richmond, VA Operations/Quality Control Team Manager (2 Years)

Operations/Quality Control Analyst (1 Year) Loan Officer - Team Lead (3 years)

SAXON MORTGAGE, Richmond, VA Account Executive 2002-2008

CITI, Richmond, VA Account Executive 2001-2002

CITIFINANCIAL, Richmond, VA Branch Manager, SunTrust Program (3 years) 1995-2001 Operations Manager, Wholesale Lending (3 years)

EDUCATION

James Madison University - Harrisonburg, Virginia Bachelor of Business Administration in Finance

FINANCIAL SERVICES SALES / PARTNERSHIP MANAGEMENT

Channel Relationship and Program Manager at SunTrust: Drove sales and credit strategy for Unsecured Lending and

Physician’s Lending as well as the bank’s Consumer Reinvestment Act targets and Affordable Home Loan program. Developed cost saving and return on asset plan to improve the profitability of the Personal Credit Line product. Initiated the reorganization of the Physician’s Lending group to improve operating efficiencies and remove manual processes. Fostered closer communication with Client Contact Centers, Private Wealth Management and Digital Sales channels regarding product knowledge and sales goals. Results:

Personal Line of Credit account clean-up effort resulted in over $117K in annual savings. Successfully transitioned the Affordable Home Loan program to an online delivery platform. Achieved 120% of the 2015 CRA goal.

Strategic Alliances at SunTrust: Manages 3 major lending Channel Partners (private wealth, call center and digital sales to give them the tools to manage an increase in their lending performance. Products include equity lines of credit, unsecured loans, securities backed lines of credit. Led the development and planning to improve performance based on their priorities and needs to drive loan production. Provided solutions for accountability, granular reporting, marketing expansion, better training and improved efficiencies. Result: achieved Performance improvement of 112% ($208 million) of year end goal from 92% the previous year.

Retention Marketing Campaigns at SunTrust: Promoted client retention using attractive rates and Direct Mail Marketing Campaigns. Defined a strategy for Private Lending channels which needed special offers to the maturing line accounts to keep their balances with the bank. Developed business cases for profitability at lower rates for Private Lending clients to determine breakeven levels and production gains using historical and current trends. Results: Increased retention production by 27.5% over the same period the previous year.

Partner Training at SunTrust: Provided product training for all Consumer Lending products to existing and newly hired teammates. Training included product features, sales tips and role playing scenarios. Result: Successfully trained 100+ Associates in three major client partners on an annual basis.

Equity Lending Campaign at SunTrust: Addressed lagging equity lending production. Assessed, defined and led the initiation of a plan to increase equity balance growth through direct mail and outbound calling efforts. Effort included both invitation to apply and pre-qualified offers. Provided scripting for sales calls and direct teammate training. Result: Application volume increased by 19% and total bookings increased by $65M.

Community Reinvestment Act Lending at SunTrust: Managed the partnership with Retail and Call Center channels to drive required lending under the Community Reinvestment Act. Executed lending strategy for program including goal setting, marketing and monthly monitoring. Partnered with Retail management team to identify shortfalls and focus sales efforts in those areas. Result: Achieved 120% of yearly in 2015 and loaned $56.7M to 5,288 low income clients.

Retail/Consumer Lending at Saxon Mortgage: Drove loan origination volume within territory, focusing on building client relationships to secure new business. Developed and maintained relationships with 30 plus brokers, ensured product knowledge, negotiated pricing and mitigated losses. Review all loan applications and supporting documents for completeness to improve underwriting speed and increase closing ratio. Increased territory production volume by $1.5 to $2 million monthly. Doubled average pull-through ratio of files submitted for funding, achieving at least 80%. Result: Honored with Leadership Council Membership (2 years) for ranking in top 20 account executives and President’s Club in 2004 for ranking in top 10.

Account Executive at CIT: Successful lending sales representative for mortgage products, focused on relationship building with clients, traveling extensively to sites to answer questions, provide product education and secure new business commitments. Result: Launched new market in SW Virginia and grew sales from $0 to more than $1 million per month.

LOAN OPERATIONS MANAGEMENT

Quality Control Team Manager at SunTrust: Built and grew a team from 3 to 9 to develop the QC process to comply with 100% file review required by the CFPB. Expansion encompassed equity, auto, credit card and short sale mitigation reviews. Wrote 30 new policy updates and train 66 teammates. Balloon addendum program consistently achieved over 50%. Results: QC process resulted in greatly reduced post-closing error rate and earned a Satisfactory rating after Credit Risk review. The Counter system created achieved a zero FIFIAC violations for excessive loan mitigations.

Loan Officer Team Lead at SunTrust: Led team of seven loan officers focusing on increasing approval/booking volume and improving workflow of loan modifications. Ensured compliance with department policies and provide training to team as needed. Took ownership of escalated client issues and developed resolutions. Result: Team exceeded production goals 16 consecutive months. Led loan officer team on temporary assignment to assist short sale area.

Branch Manager at SunTrust: Supervised 2 employees and 5 matrixed employees in processing 300 loans daily. Directed the establishment of an onsite-lending program with SunTrust Bank, managing all underwriting, processing and approvals (up to $150,000) for unsecured and real-estate secured loans. Results: Fueled sales growth from startup to $2 million a month. Awarded Chairman’s Forum in 2000 for being the top bank program manager.

Operations Manager, Wholesale Lending at SunTrust: Supported branch manager in launching the Virginia office, including underwriting real-estate secured loans, processing conditions and preparing loan packages. Result: Selected to manage office during branch manager’s absence.

Workflow Management at SunTrust: Defined and coordinated a strategy and workflow required for compliance in new loss mitigation regulations. Defined, developed and implemented complete work flow restructure for a “Single Point of Contact” process for Loss Mitigation. Restructure included database redesign and testing, files process flows, writing of 30 procedures and training of 60 plus team members. Result: Redesigned CFPB regulatory compliance, improved efficiency and speed of file review, increased volume of client satisfaction and reduced errors.

Operational Paper Flows at SunTrust: Planned and managed the paper flow for a payment extension program creating 150 additional leads per week. Created workflow process for lead import, letter generation, addendum preparation and booking. Results: Addendum campaign consistently achieved over 50% successful booking rate.

New Loan Program Launch at CitiFinancial: Created and led lending program with banking partner for secondary review of declined loan applications. Organized coaching for sales efforts and coordinated monthly wire purchases for this program, which underwrote loans. Results: Bookings grew to $2MM monthly within a year and program was awarded the top Alternative Lending Program.

Change Management at SunTrust: Led the transitioning of a standalone lending group that was operating outside of credit policy and violating servicing and collections regulations. Centralized underwriting, trained new servicing team and moved collections to default. Results: Migration increased controls in underwriting and ensured compliance with TCPA and servicing regulations.

Loss Mitigation Team Management at SunTrust: Managed 6 mitigation specialists in reviewing client requests for loan assistance to calculate income and approve workouts. Handled escalated client issues. Drove team to exceed booking goals. Results: Team exceeded production goals for 16 consecutive months.

LENDING PRODUCT MANAGEMENT

Unsecured Credit Line Closure at SunTrust: Improved the profitability of the portfolio by shutting down unused accounts. Developed business case by analyzing product data to identify target accounts, developed closure process and client notification communications. Results: Closures reduced risks of unauthorized transactions and a servicing cost savings of $117K annually.

Credit Expansion at SunTrust: Expanded credit policy for the Affordable Home Improvement loan to overcome projected shortfalls in production. Used analytics of existing performance and turned down applications to forecast potential gains and losses. Results: Policy changed gained an additional 250 CRA credible loans.

Lending Transformation at SunTrust: Conducted transition of unsecured lending product to online application and delivery process. Ensured teammates were properly trained and developed marketing materials. Results: Product was successfully transitioned without any interruption in availability. Improved efficiencies reduced costs of acquisition.