Cloudy, Not Gloomy Technology Planning Today Mass Nonprofit Network Conference October 25, 2012 Steve Backman, Database Designs This work is licensed under the Creative Commons Attribution-Noncommercial-Share Alike 3.0 United States License. To view a copy of this license, visit http://creativecommons.org/licenses/by-nc-sa/3.0/us/ or send a letter to Creative Commons, 171 Second Street, Suite 300, San Francisco, California, 94105, USA. Workshop: Cloudy, Not Gloomy October 25, 2012 1
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Workshop: Cloudy, Not Gloomy 1
Cloudy, Not Gloomy Technology Planning Today
Mass Nonprofit Network Conference October 25, 2012
Steve Backman, Database Designs
This work is licensed under the Creative Commons Attribution-Noncommercial-Share Alike 3.0 United States License. To view a copy of this license, visit http://creativecommons.org/licenses/by-nc-sa/3.0/us/ or send a letter to Creative Commons, 171 Second Street, Suite 300, San Francisco, California, 94105, USA.
“One in five Americans (22 percent) admit that they’ve pretended to know what the cloud is or how it works… [Of these, ] 17 percent have pretended to know what the cloud was during a first date. ”
Citrix.com survey, 8/12 http://bit.ly/SbQ6aR
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About SteveTechnology StrategistCertified Salesforce…Still Loves AccessPrincipal at Database DesignsDoes tai chi
• Cloud Geography: Getting Oriented• Case Study 1: Adopting Salesforce• Case Study 2: Different Kind of Cloud• Tips and Techniques to Get Started• Q&A: Share Experience and Concerns
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Changes to Seek and Expect
• Cloud when and where you can• Budget for more smaller changes quickly,
fewer yearlong big projects• Share files, be social and collaborate freely; • Deliver analytical tools, not reports; • Openness is a spectrum, not a yes or no.
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Lots of Confusion About the Cloud
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Who’s in the room?
Do you use the cloud at home?Does your org use it? Are you on the techie side?
Your thoughts and
expectations
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Cloud: Services, software and data you use through the Internet
• Not installed on your computer or network• Rent, don’t own, IT resources • Use from anywhere on the web• Pay for only what you use• Scale up, scale down in minutes• Multi-tenant–shared with many other users• Server transient--don’t know which you use
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Your data in the cloud
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Shipping containers
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TechSoup Global Survey
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64% Small Orgs (less than 10 staff)25% Medium11% large (45+)
What Apps are NGOs using or are most familiar with?
• Email, social networking/Web 2.0, and file storage/sharing are most commonly used app types
• Facebook, Gmail, Skype, and Twitter are most familiar apps
Use cloud computing solutions
Say lack of knowledge is the greatest barrier to adoption
Say the greatest advantage is easier software/ hardware administration
Say the greatest motivators are reducing costs and ease of setup
Report plans to move a significant portion of their IT to the cloud within 3 years
90%
79%
60%
53%
47%
Of the 10,500 NGO respondents to the cloud computing survey worldwide:
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Key Findings
Which of the following cloud applications are you familiar with? (N=7,397)
Cost• Low capital investment• Fewer IT staff needed• Transforms capital expenses to operating expenses.• Rapid deployment
Partnership• Improved collaboration• Easier to partner with other orgs.
Data• Improved data security• Better data organization• Data under my control
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Evolution in Computing Resources
• As little as 5yrs ago, physical servers the norm• Now: need more computational power, storage• Web & mobile apps need different resources• Downward economic pressure on IT centers• Energy, related environmental impact• Data centers require specialized skills• Escalating Security and Other Updates
Lack of knowledge is the greatest barrier to cloud adoption
30% of respondents said they didn’t know enough to know what the barriers are
Question 12: What are the barriers that prevent your organization from using cloud computing or using cloud computing more? (N=9,051)
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Time Frame for Cloud
• 53% plan to move a “significant portion” of their IT to the cloud within 3 years
• However, 36% have no plans to move to the cloud
• India, Africa/Middle East, and Mexico report most accelerated timeframes
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Priority Applications
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Virtualization vs. the CloudVM Cloud
Own specific server(s) and storage No concept of ownership, only rental
Persistent – state persists across reboots Must use persistent storage & recreate state
Single tier application architecture N-tier application architecture
Tune for well defined load Scale for unknown, variable load
Users see computer like they do today Components manipulated w/Control Panel
Some protection against hardware failure Full protection against hardware failure
Same server all the time Automatically switch to among servers
Hours or days to provision Minutes to provision
Still need backups Still need backups
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Cloud Flavors
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Cloud Formations
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Platform as a Service (Paas)Complete Development Environment
Software as a Service (Saas)Use a complete existing application
Infrastructure as a Service (IaaS) Assemble your own infrastructure (Saas) Lite
Source code management Local machine backup Hosted services
Time tracking Custom Access db Harvest
Typical project Access db, backed by IT Web or Cloud app
Accounting Internal db Quickbooks, Paychex
Design Tools Balsamiq, Gliffy, ScreenSteps…
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Case Study #1Moving to Salesforce
5 years ago:• Access – unstable, locking staff out• Static web site• Offices disconnected from each other
Explored collaborative Drupal web site: hard to innovate, prototype quickly
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Turning Point: Adopt Salesforce
Wariness about cloud – staff, funderServer crash during meeting highlights• Limited IT resources• Power, back-up issues• Server cost to upgrade• Complexity for inter-office collaboration• Slow pace of innovation
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Move to Cloud in Phases
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Client Services Email Fund-
raisingRedo
Website
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Organizational Gains
• Reduced and predictable costs• Reduced system admin• Flexibility, adaptability• Match donors to clients• Platform to Integrate email, services
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The SaaS Attraction
Sitting Comfortably Between 3 Approaches
Off-the Shelf Commercial
Customizable Framework
Build From Scratch
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Creating a data hub
Case Management
Flexible Intake
Program Areas
Document Management
Analytics & Dashboards
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Universal Activities
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Institutions Contacts
Documents Activities EventsNotes Email
Cases/Programs
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Case Study #2Evolution of a custom app
Attribute 5 Years Ago TodayApp architecture MS Access 1-tier MS .Net 2.0
Windows Server On-premise Cloud VPS
Handle more users Poor Good
Support multiple locations
Failed Excellent
Off-site use Costly Web based
Remote Support Challenging Best
Backups Local IT company ISP subscription
Licensing Techsoup, a la carte Included
Desktop Access “front end” Browser (Any)
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Today: Partly Cloudy
• Semi-private cloud--national ISP VPS• Browser-based, window or mac, all browsers• MS licenses competitive with NP discount• Provides security and admin• Data backed up• Scale Up/ down bandwidth, CPU
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Next Stop
Attribute 5 Years Ago Today Future
App architecture MS Access 1-tier MS .Net 2.0 N-tier MS .Net 2.0
Multi-tenant: Your data is stored beside someone else’s. Cloud provider offers protection and isolation.
Scaling very different from VPS/hosted.Need to provision temporary storage and
persistent storage.Adopt a stateless architecture model.
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From custom site to Cloud Service
* Thinking about existing software applicationOctober 25, 2012
Task Difficulty
Change db connection string easy
Change file storage to cloud storage Easy – medium
Change from stateful to stateless connections
Medium – hard
Configure hosting environment Medium – hard
Evaluate licenses for 3rd party tools Easy - medium
Programmers adapt to cloud rules Easy - medium
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Thinking About Costs
Item Cloud VPS ($/mon) Azure ($/mon)
“Wild card” SSL cert Same Same
Cloud VPS (1 core, 3Gb RAM, 100Gb SAN)
$141.00
2 SQL db instances (1Gb) $19.98
Geo redundant storage (25Gb) $2.23
Bandwidth Outbound (60Gb) $6.60
2 Extra small web/worker role instances
$28.80
Backups $30.00 $13.00
Total $171.00 $70.61
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Microsoft Azure
Best of cloud vendors for running WindowsEasy integration with Microsoft productsEqually opportunity – supports:
.NetNode.JSJavaPhpOthers may be added
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Ready to move to MS Azure?
Advantages to client
no fixed costcheaper than RackSpacescale up, scale down.reliabilitysecurity: separate db from web site
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Benefits
Microsoft responsible for significant network security
Forced to use 2 tier model for SQLServer which increases security
VisualStudio plug-in and Azure emulator (local debug)
Free micro instance for development
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The Azure proposition
Someday…Will reduce consultant admin costs New standardsIntegration tools
why not now?Fear of loss of controlVariable cost based on useResolve incompatibilities with current codeNo phone support
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Part 4: Tips for Getting Started
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Develop a Planning Tool
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Function PurposeWho Owns Who Uses
Annual cost Growth Flexibility
Present Structure
New Structure Now Soon Low Priority
Email Staff Use IT all 10% Low Internal CloudFiles Staff Use IT all 10% Low Internal Hybrid
WebPublic presence
Commun-ications public 20% Medium VPS VPS
Intranet Community Programs partners 30% High -- CLoudCRMonline toolsAccountingClient Services E-news
Inventory Evaluate Suitable for Cloud
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BudgetingInternal Infrastructure
Capital Outlay
Implementation Cost
Software Upgrades
Security Management
Training
Desktop management
Mobile , social media
Cloud ServiceSubscription &/or Usage Costs
Implementation Cost
Training
Enhancements
Browser updates
Mobile, Social Media
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Cloud Caveats
• Vendor lock-in: exit means redoing your app• Operations rely on your Internet connection• Your cloud instance can go down• Additional skills needed to operate• Regulated sectors (eg healthcare) need to
verify auditing requirements• Still needs IT sys admin and governance
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Evaluating Risk
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Survey Question
Which is more likely to go down for a day? Your desktop Your Network Amazon The Internet
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Data Security
• Don’t assume cloud is less secure • Don’t assume your data is more secure• You may need to encrypt it in addition to
moving it to the cloud.• For greatest protection, encrypt separately
and store the key (password) outside the vendor’s cloud.
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Openness is a Spectrum
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Drop Box and Salesforce
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Salesforce and Smartsheet
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Zapier
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New management challenges
Single Sign On Centralize Password Management Control mobile devices
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Password Management
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Password Tool
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User Accessible Report Tools Folders and Sharing Easy Report Design Summaries & Dashboards Export to Excel Assessments & Outcomes
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