DEAF

SERVICES DIRECTORY

In this directory you will find a range of useful

information and contact details for a variety of services

for dDeaf and Hard of Hearing people

Support Services

Education

Employment

Equipment

Health

Communication

Transition

Produced by

Emma Squirrell

Sight and Hearing Service

Tower Hamlets

December 2012

1

Support Services

Tower Hamlets Sight amp Hearing Service

Address Line 1st Floor 62 Roman Road Bethnal Green London E2 0PG

Phone 0207 3646656 Text 07947 308 235

Fax 0207 3647802

Email Address sightandhearingtowerhamletsgovuk

The Sight amp Hearing Service can offer a range of support services following

assessment to residents of Tower Hamlets They may be able to offer equipment

care support and rehabilitation There is a duty system weekdays and someone is

available between the hours 930 and 1pm to discuss issues and take referrals On

a Wednesday a signer is available during duty hours

There are also various clinics available to residents There is a Hearing Clinic for

people to discuss their needs relating to their hearing loss and to trial equipment A

Community Low Vision Clinic jointly run with an Optometrist can offer support

regarding accessing free magnifiers information and advice Also a Rehab Vision

Clinic is available for people to discuss their needs relating to their visual loss and to

trial equipment Please contact the team to book an appointment at any of the

clinics Braille classes are also available as well as a weekly Deaf drop-in support

service

Royal London Audiology Department

Address Audiology and Hearing Aids 1st Floor Outpatients Department

The Royal London Hospital London E1 1BB

Tel 020 7377 7673 Fax 020 7377 7019

Email towerhamletsadultaudiologynhsnet

Lead contact Seema Patel

What services are provided

Standard and advanced audiometry

Ear mould impressions fitting of hearing aids and follow ups for new clients

Hearing aid repairs review replacement and battery exchange

1

Support Services

Tower Hamlets Sight amp Hearing Service

Address Line 1st Floor 62 Roman Road Bethnal Green London E2 0PG

Phone 0207 3646656 Text 07947 308 235

Fax 0207 3647802

Email Address sightandhearingtowerhamletsgovuk

The Sight amp Hearing Service can offer a range of support services following

assessment to residents of Tower Hamlets They may be able to offer equipment

care support and rehabilitation There is a duty system weekdays and someone is

available between the hours 930 and 1pm to discuss issues and take referrals On

a Wednesday a signer is available during duty hours

There are also various clinics available to residents There is a Hearing Clinic for

people to discuss their needs relating to their hearing loss and to trial equipment A

Community Low Vision Clinic jointly run with an Optometrist can offer support

regarding accessing free magnifiers information and advice Also a Rehab Vision

Clinic is available for people to discuss their needs relating to their visual loss and to

trial equipment Please contact the team to book an appointment at any of the

clinics Braille classes are also available as well as a weekly Deaf drop-in support

service

Royal London Audiology Department

Address Audiology and Hearing Aids 1st Floor Outpatients Department

The Royal London Hospital London E1 1BB

Tel 020 7377 7673 Fax 020 7377 7019

Email towerhamletsadultaudiologynhsnet

Lead contact Seema Patel

What services are provided

Standard and advanced audiometry

Ear mould impressions fitting of hearing aids and follow ups for new clients

Hearing aid repairs review replacement and battery exchange

2

Ear mould retubing and reassessment

Hearing therapy

Auditory training lip reading assessment for environmental equipment

Tinnitus counselling support and management

Paediatric assessment and school screening

Community clinics in Tower Hamlets

Battery Exchange Hearing Aid Servicing

Monday

12 noon - 1230pm Sundial Centre 2pm - 230pm Wellington Way Clinic E3

Tuesday

10am - 1030am Ruston Street Clinic E3 12 noon - 1230pm Barkantine Centre E14

Wednesday

12 noon - 1230pm Steels Lane Health Centre E1

Thursday

10am - 1030am Newby Place Centre E14

1130am - 12 noon Bethnal Green Clinic E2

Friday

230pm - 3pm Island Health Centre E14

Batteries can be also collected from main reception at Mile End Hospital throughout the week

Royal Association for Deaf People (RAD)

Address RAD Head Office Century House South Riverside Office

Centre North Station Road Colchester Essex CO1 1RE

Phone 0845 688 2525 Fax 0845 6882526

Text 07851 423866 Minicom 0845 6992527

Email inforoyaldeaforguk

3

Website wwwroyaldeaforguk

RAD works with the Deaf community They run Deaf clubs support Deaf individuals

and the parents of Deaf children Most of their work is in London the East of

England and the Southeast of England For general enquiries about the service

please make contact with the head office

RAD BME (Black Minority and Ethnic) Service General Enquiries

Address 258 Green Lanes St Johns Centre Manor House London

N4 2HE

Phone 0208 800 9682 Fax 0208 809 5628

Text Phone 0208 809 5628

The Deaf black minority ethnic and refugee (BMER) project is a free and

confidential service available to anyone who is

Deaf

Lives in London and

Is either a refugee a migrant or from any other

black or minority ethnic background

The support provided can include going to meetings with the person help to make

telephone calls changing letters into British Sign Language (BSL) referring

signposting to different services and support in achieving goals

RAD Legal Services General Enquiries

Address St Johns Centre 258 Green Lanes Manor House London

N4 2HE

Phone 0208 800 9682 Fax 0208 8095628

Text Phone 0208 809 5628

Website wwwradlegalservicesorguk

Staff at RAD Law Centre can advise on the following

Welfare benefits Employment Housing Debt Family Education

4

On contacting the Law Centre a legal aid assessment will be carried out to see whether the person is eligible for funding from the government to receive legal

advice

If the person is eligible then an appointment will be made to receive specialist advice If they are not eligible the team will try and refer them to a different

service that meets their needs

RAD Deaf Community DevelopmentGeneral Enquiries

Address RAD Century House South Riverside Office Centre North

Station Road Colchester Essex CO1 1RE

Phone 0845 688 2525 Fax 0845 688 2526

Text Phone 0845 688 2527

RAD supports the Deaf community by working with deaf clubs and other self-help

groups throughout London the Southeast and South East of England

Deaf clubs are a great place to meet and make new friends They can provide

Activities such as bingo and whist drive

Refreshments and lunch clubs

Advice and support sessions

Informative talks

Trips

West Ham Deaf Community Centre

East Road Off Portway West Ham London E15 3QR

West Ham Deaf Club

Every Thursdays from 3pm until 11pm and 1st Sundays and last Sundays of the

month 2pm until 10pm

Email paulmichaels40btinternetcom

For enquiries regarding the Deaf Community Development and setting up a

group or club - email inforoyaldeaforguk

5

Deaf Achieve (RAD)

The Deaf Achieve project can support individuals who are Deaf and a Sign

Language User they can support people to

bullImprove their confidence

bullDevelop skills

bullHelp people to become a volunteer

bullGet involved in community groups

bullSupport people on their own or in a group

For more information contact about the project

Aiysha Begum (Deaf Achieve Project Coordinator)

Address St Johns Centre 258 Green Lanes Manor House London

N4 2HE

Phone 0208 800 9682 Fax 0208 809 5628

SMS 07950 503093 Text Phone 0208 809 5628

RAD Children Youth and FamiliesGeneral Enquiries

Address RAD Century House South Riverside Office Centre North

Station Road Colchester Essex C01 1RE

Phone 0845 688 2525 Fax 0845 688 2526

SMS 07738 802 689 Text Phone 0845 699 2527

RADs Children Youth and Families Services supports both deaf parents and their

families and deaf children and their families by organising family events support

groups and activities for children and young people

DEWA Deaf Ethnic Womenrsquos Association (previously known as the

Asian Womenrsquos Deaf Association)

Address Deaf Ethnic Women Association Women Resource Centre 33-41 Dallington Street City of London EC1V 0BB

Email dewadeafethnicwomengmailcom

Website wwwdewaorguk

6

DEWA provides a range of support and their aims are to empower BME Deaf women to have choice and control be active and be successful in all aspects of their lives

without compromising their identity

They run a variety of workshops and information sessions and also can be found on Facebook

Deafblind UK

Address National Centre for Deafblindness John amp Lucille van Geest

Place Cygnet Road Hampton Peterborough PE7 8FD

Phone 0800 132320 (Freephone)

Textphone 0800 132320 (Freephone)

Fax 01733 358 356

Email infodeafblindukorguk

Website wwwdeafblindorguk

Deafblind UK provides an Information amp Advice Line offering support and guidance

to deafblind people their carers family and friends as well as professionals working

with people who have a loss of both hearing and sight

Deafblind UK run peer support and social groups in the London area and they also

offer a befriending service and support to carers

Deafblind UK can take your calls Monday to Thursday 9am to 5pm and Friday 9am

to 4pm

DeafPLUS ndash National Office

Address Trinity Centre Key Close Whitechapel London E1 4HG

Email infodeafplusorg

Website wwwdeafplusorg

DeafPLUS aims to improve the lives of Deaf people with an emphasis on deaf and

hearing people working together DeafPLUS has a number of regional centres that

provide a range of integrated social activities information on culture and language

and provides a range of training opportunities including deaf awareness

In Tower Hamlets the centre is based in Key Close and the staff offer advocacy also

benefits and employment support information and advice

7

Service contacts

Advice and Advocacy

020 7790 9227 (voicetext) 020 7790 0105 (fax)

Employment Service

020 7790 8478 (voicefax)

Hackney Service

020 7001 1793 (voicetext)

Sports amp Community Service 020 7790 0105 (voicefaxtext)

Action on Hearing Loss formerly RNID

Address 19-23 Featherstone Street London EC1Y 8SL

Phone 0808 808 0123

Textphone 0808 808 9000

Email informationlinehearinglossorguk

Website wwwactiononhearinglossorguk

Action on Hearing Loss offers a range of services for people who are deaf or hard of

hearing They provide information and support on all aspects of deafness hearing

loss and tinnitus and factsheets are available on their website There are community

forums on the website for those who have access to the internet to discuss issues

with others who are Deaf or hard of hearing Some local areas also provide

befriending services in the form of coffee groups called Hear to Meet For more

information about the many services offered by Action on Hearing Loss please see

the website

Sense

Information and advice service

Tel 0845 127 0066 or 020 7520 0972

Textphone 0845 127 0066 or 020 7520 0972

Fax 0845 127 0061

Email infosenseorguk

8

Sense is a national charity supporting children and adults who are deafblind They help by providing advice and information as well as specialist services to people with dual-sensory impairments Their services include specialist housing support

from the communicator-guide service which aims to help deafblind people to live as full and independent lives as possible holidays and short breaks and also legal

advice and assistance

Website wwwsenseorguk

UK Council on Deafness (UKCoD)

Address Westwood Park London Road Little Horkesley Colchester

Essex CO6 4BS

Tel 01206 274075 (voicemail only)

Mobile 07584 249 527 (call or sms)

Email infodeafcouncilorguk

Website wwwdeafcouncilorguk

UKCoD works with and for deaf organisations in the UK by providing information

advice and support and by representing the views of the sector to government and

policy makers Membership of the council is open to any charity or professional

body working in the field of deafness

Hearing Link

Address 27-28 The Waterfront Eastbourne East Sussex BN23 5UZ

Text 07526 123255

Phone 0300 111 1113 Fax 01323 471 260

Email enquirieshearinglinkorg

Website wwwhearinglinkorg

Hearing Linkrsquos vision is to achieve the best quality of life for adults affected by

hearing loss whose main method of communication is speech Services include an

information website producing literature such as leaflets a personalized helpdesk

specialist support services for example a rehabilitation programme for deafened

adults counselling and a Volunteer network offering emotional support and group

gatherings

9

London Ethnic Minorities Deaf Association (LEMDA)

Address Stratford Advice Arcade 107-109 The Grove London E15

1HP

Tel 020 8522 1700 Fax 020 8522 1842

Textphone 020 8522 1958

E-mail lemdalemdaorguk

Website wwwlemdaorguk

Lemda is an organisation supporting the Black and Ethnic Deaf community across

London Lemda offers peer support training opportunities information and advice

advocacy and Deaf awareness to Ethnic communities

Deaf Parenting UK

Nicole Campbell DPUK Families Project Coordinator

Email infodeafparentorguk

Fax 0871 264 3323 SMS 07928 842529 (text message only)

Website wwwdeafparentorguk

DPUK London Deaf Families Project aims to provide a specialist service staffed by

workers and volunteers all of whom are deaf and or sign language users

Following research consultation meetings with social services and Deaf parents it

was recognised that many mainstream activities are not accessible through lack of

deaf awareness and communication barriers resulting in the Children and their Deaf

Families being isolated

Newham Deaf Parenting Support Group - 3rd Friday of Every Month

Time 1 ndash 3pm

Where Abbey Lane Children Centre 1 Abbey Lane Stratford

E15 2SD

10

Deafblind UK Black and Minority Ethnic Services Development

Project

Shun Au shunshunaufreeservecouk

Tel 07957 654 097

Katherine Leung kat_leung61hotmailcom

Tel 07900 384 984

This project aims to identify issues faced by users and carers in the Black and

Minority Ethnic (BME) communities with a view to adapt to their needs in order that

services and support offered by Deafblind UK are more appropriate for BME

communities This project will work with Deafblind carers and users within four main

BME groups (Chinese Irish South Asian and Afro-Caribbean) to provide a focus as

resources are limited

Viridian

Address Outreach service Viridian Housing Aura House 53 Oldridge

Road Balham London SW12 8PP

Email outreachserviceviridianhousingorguk

Website wwwviridianhousingorguk

Viridianrsquos outreach service specialises in providing support to Deaf clients who have mental health needs andor other complex needs and require support

to live in the community

Their clients are supported to learn life skills and to live independently in the local community The type of support offered includes developing social skills to encourage engagement in recreational activities and workers offer some

training in daily living tasks eg shopping budgeting paying bills housekeeping and personal hygiene

Remark Community

Address Remark 18 Leather Lane London EC1N 7SU

Website wwwremarkukcom

Remark Communityrsquos aim is to provide an environment in which BSL users can be

equal an environment which enables BSL users to access and benefit from

services and attend social occasions using their own native language

11

The main activities organised by Remark Community include

Running lunch clubs for older people

Running play schemes during school holidays for deaf children

Providing information advocacy and advice

Running deaf clubs and organising social activities

Running sports and leisure activities

For more information about Remark Community contact

Email inforemarkukcom Tel 020 7269 2620

Fax 0207 2692629

Jewish Deaf Association

Address Julius Newman House Woodside Park Road Off High Road North Finchley London N12 8RP

Tel 0208 4460502 Fax 0208 445 7451

Textphone 0208 4460214

Email mailjewishdeaforguk

Website wwwjewishdeaforguk

HEARING CONNECT at the Jewish Deaf Association offers a range of services to enable people to become more informed more socially active more confident and thereby more connected to those around them They offer support and services to

both Deaf and hard of hearing people

People of all faiths families carers and professionals working with deaf and hard of hearing people are welcome to access support

Real

Address Jack Dash House 2 Lawn House Close London E14 9YQ

Phone 020 7001 2170 Fax 020 7531 0202

Email hellorealonlineorguk

Website wwwrealorguk

Real supports people living in Tower Hamlets who are disabled or who has a long-

term health condition Real provide a variety of services such as Advocacy

Independent Living Support (Support planning) Benefits Advice Training (such as

IT) Volunteering and general information and advice through Real Answers

12

Real Advocacy

Phone 020 7001 2199 Fax 020 7001 2170

Email answersrealonlineorguk

Real Answers

Phone 020 7001 2177 Fax 020 7001 2170

Email answersrealonlineorguk

Real Benefits Advice

Phone 020 7001 2199 Fax 020 7001 2170

Email answersrealonlineorguk

Real Direct Payments for Children

Phone 020 7001 2191 Fax 020 7001 2170

Email DPCrealonlineorguk

Real Independent Living Support

Phone 020 7001 2188 Fax 020 7001 2170

Email ILSrealonlineorguk

Real Training

Phone 020 7001 2176 Fax 020 7001 2170

Email trainingrealonlineorguk

Real Volunteering

Phone 020 7001 2176 Fax 020 7001 2170

Email involvedrealonlineorguk

13

Citizens Advice Bureau (CAB Whitechapel)

Address Whitechapel CAB 32 Greatorex Street London E1 5NP

Telephone 0844 826 9699

Fax 020 7375 2256

Email towerhamletseastendcaborguk

Web site wwweastendcaborguk

The CAB provides advice and information on a range of issues including benefits

consumer housing immigration tax debt and employment rights

Benefits advice in GP surgeries

Limehouse Project provides advice at

Jubilee Street Practice Tel 0870 417 3993 Limehouse Practice Gill Street Health Centre Tel 020 7515 2211 Stepney Health Centre Tel 020 7790 1059 Shahjalal Medical Centre Tel 020 7702 2036 The Mission Practice (includes Blithdale Medical Centre and Globe Town

surgery) Tel 020 8983 7300

East End Citizens Advice Bureau provides advice at

St Stephens Health Centre Tel 020 8980 1760 Wapping Group Practice Tel 020 7481 9376 St Pauls Way Medical Centre Tel 020 7538 0833 Place Surgery (fortnightly)Tel 020 7790 2658

Bromley by Bow Centre provides advice at

Bromley by Bow Health Centre Tel 020 8983 9758 All Saints Practice Tel 020 7093 3895

Island Advice Centre provides advice at

The Spitalfields Practice Tel 020 7247 7070 Island Health (includes Island Medical Centre) Tel 020 7363 1111 Chrisp Street Health Centre Tel 020 7515 4860 East One Health (first Thursday of month)Tel 020 7790 2978 Barkantine Health (first Wednesday of month)Tel 020 7791 8080

14

Island Advice

Tel 020 7987 9379 ndash Telephone advice

Tel 020 7739 4173 - Monday- Fridays Form Fillings Benefit Checks

advice by appointment

Website wwwisland-adviceorguk

Island Advice offer free confidential independent advice on welfare rights housing debt and generalist advice from basic advice and assistance to court and appeal

level Bengali speaking advice workers are available Home visits can be offer to those who are housebound living in E14

The Limehouse Project

Website wwwlimehouseprojectorguk

Full contact details can be found on the website

The Limehouse Project is an information and advice service and they can offer

support with a variety of issues such as

Individual Benefits Assessments

Claim forms entitlements and housing issues

Welfare rights

Immigration

Debt advice

Financial inclusion

Better off Calculations

Domestic violence

Health and general welfare

Educational vocational training

Drop in sessions

Harford St Multicentre Mondays and Wednesdays between 930am - 130pm

Cheadle Hall Tuesdays between 930am - 130pm

15

Education

City Lit College

Address City Lit Keeley Street Covent Garden London WC2B 4BA

Switchboard 020 7492 2600 Enrolments 020 7831 7831

Fax 020 7492 2735 Email infolinecitylitacuk

Website wwwcitylitacuk

City Lit Faculty of Deaf Education offers a diverse range of training and support for

Deaf adults and training for those who wish to work with the Deaf Courses are run

by a unique combination of professionals providing education training and therapy

The Sign Language courses are very popular and are offered both to individuals who

come to City Lit and to employers on their premises

Deafworks

Address 67 Lyndhurst Grove Peckham Rye London SE15 5AW

Phone 020 7701 4788

Larainersquos mobile (text only) 0795 808 7640

Nicholasrsquo mobile (voice and text) 0794 908 4059

Email generaldeafworkscouk

Website wwwdeafworkscouk

Deafworks is a Deaf-led company offering advice training and consultancy on Deafness The offer training for organisations help with resolving

employment issues at work one to one advice for individuals and also offer legal work

16

Remark

Address 18 Leather Lane London EC1N 7SU

Phone 020 7269 2620

Email inforemarkukcom Website wwwremarkukcom

Remark is a Deaf-run and Deaf-led company specialising in all aspects of televisionvideo production British Sign Language (BSL) interpreting training

translation ndash including subtitling In-Vision and audio description and multimedia development

Remark Training offers BSL level 1 to level 6 in London for more information on courses contact Remark direct

Tower Hamlets College

Address Tower Hamlets College Arbour Square London E1 0PT

Text THC to 88020 Phone 020 7510 7777

Email advicetoweracuk

Website wwwtoweracuk

Tower Hamlets College offers education out of four locations Its sixth form centre is

located at Poplar along with all the hair and beauty courses and our creative arts

department The Arbour Square campus is dedicated to adult learners who are

studying Access Pathway or Youth amp Community and Skills for Life Oxford House

learners are mainly ESOL students whilst our East India Dock Road premises house

the National Skills Academy for Financial Services providing a corporate

environment from which to train or retrain for work in financial services Some further

courses are offered through community centres and local venues

Newham College

For any general enquiries

Email on-lineenquiriesnewhamacuk

Tel 020 8257 4000 SMS 07800 000204

Textphone 020 8257 4461

Website wwwnewhamacuk

Anita BSL support Co-ordinator Tel 0208 2574152

17

Hackney College

Course information 020 7613 9123

All other enquiries 020 7613 9000

Text phone 18001 then dial the number

Website wwwhackneyacuk

Hackney college welcomes students with physical and sensory impairments mental

health needs medical conditions and learning difficulties

If you are disabled and wish to find out more about the services at the College

contact the confidential Student Disability Advice Line on 020 7613 9392

Hackney Community College Learning SupportBritish Sign Language Co-ordinator

Telephone 020 7613 9129 Text 020 7613 9082 Fax 020 7613 9336

Email amurraytcchacuk

Redbridge College

Address Redbridge College Little Heath Barley Lane Romford Essex RM6 4XT

Tel 0208 5487400 Minicom 0208 5487111

Email inforedbridge-collegeacuk

Website wwwredbridge-collegeacuk

Idea Store Learning

Idea Store Learning offers courses to people over 16 years old in Tower Hamlets See the website for the course guide

Enrolment Hotline 020 7364 5665

Learner support

For free course information call the Learner Support Team on 020 7364 5665

Or email ideastorelearningtowerhamletsgovuk

18

Employment

Deafroots Association

Address Stratford Advice Arcade UNIT-6 107-109 The Grove

Stratford London E15 1HP Email deaf_rootsyahoocouk

infodeafrootsorguk Tel 0208 5347111 Text 07807 348491 Website wwwdeafrootsorguk

Deafroots can offer help with Job Searching CV Writing Writing Personal Supporting Statement Interview Skills and IT Skills

Disability Employment Advisors for Tower Hamlets E1 - Bernard John-Pierre - 0207 301 8459 (Caroline Asante will cover in his absence on 0207 301 8426) E2 - ShantanuGuha - 0207 749 4490 E3E14 - Patrick Obuvdu-Alfred - 0207 510 1322

Deaffinity Address Rich Mix Building 35-47 Bethnal Green Road London E1 6LA Phone 020 7729 6652 Website wwwdeaffinitycom

Deaffinity has experience in working within the BME Deaf Community Deaffinity has expertise in providing a wide array of services for both the Deaf amp Hearing

communities including

1 Employment Training amp Mentoring 2 Youth Empowerment amp Engagement

3 Citizenship amp Life Skills Training 4 Language Support BME Community 5 Research Advocacy amp Awareness

6 BSL Training amp Interpreting

19

Specialties include Deaf Awareness BSL Training Youth Engagement Employment Skills Training

JET Job Enterprise amp Training Service (JET) Address Unit 2 Candy Wharf 22-32 Copperfield Road London E3 4RL Tel 020 8980 3500 Email receptiontowerprojectorguk Website wwwtowerprojectorguk

Specialist Employment and Training Advisors at JET are qualified in Information Advice and Guidance and offer a person centred approach based on the individual

person JET offers access to work funding free skills development training life coaching and vocational rehabilitation services

Bromley by Bow Centre Address St Leonards St Bromley by Bow London E3 3BT

Tel 0208 709 9700 Fax 0208 880 6608

Email connectbbbcorguk

Website wwwbbbcorguk

Services provided by the Bromley By Bow Centre

For advice on employment careers and jobs contact

Employment Team on 020 8980 0041 or email employmentbbbcorguk

To book an appointment with the Welfare and Benefits Advice Team contact

020 8709 9737 or email benefitsbbbcorguk

For free confidential and impartial advice about education and careers and accredited and non-accredited courses contact the Learning Ambassdors on

020 8709 9842 or email learningbbbcorguk

20

The Limehouse Project Advisor Name Kay Browne Tel 0207 538 0075 Email kbrownelimehouseprojectorguk Website wwwlimehouseprojectorguk

The Limehouse Project is an established local charity which provides advice and training to support individuals into employment

You can contact the Limehouse Projectrsquos employment advisor to make an

appointment The advisor can help you to - Search and identify training courses you can apply for

- Search for and identify jobs that you can apply for - Provide one to one help in completing job application forms

- Conduct mock interviews - CV Workshop

- Write personal statements

Connexions

Address Connexions One Stop Shop 150A Burdett Road Mile End Park

London E3 4JT

Tel 020 7364 3222

Fax 020 7364 2700

Connexions is an advice service for young people aged 13 to 19 The Connexions

office is a one stop shop open during normal office hours for young people in Tower

Hamlets They can pop in to see a personal advisor for advice on any difficult issues

that they may be facing

RAD Employment Service (London) General Enquiries

Address 258 Green Lanes St Johns Centre Manor House London

N4 2HE

Phone 0208 800 9682 Fax 0208 809 5628

Text Phone 0208 809 5628

21

Equipment

Action on Hearing Loss Shop Telephone 01733 361199 Textphone 01733 238020 Email solutionshearinglossorguk Website wwwactiononhearinglossorguk If you or someone you know is deaf or has a hearing loss yoursquoll be amazed by how many ingenious products there are available There are hundreds of clever devices to help you maintain your independence and carry on doing all the things you love

including bullamplified telephones and mobiles

bullconversation amplifiers bullproducts for listening to the TV

bullflashing doorbells bulltextphones

bullvibrating alarm clocks bullproducts to relieve the effects of tinnitus

bullbaby alarms and bullhearing aid accessories

Connevans Address CONNEVANS LIMITED Bridge House 1 Nutfield

Road Merstham Surrey RH1 3EB Customer Services 01737 247571 Minicom 01737 644016 Fax 01737 223475 Email infoconnevanscom Website wwwConnevansinfo or wwwDeafEquipmentcouk

Connevans are suppliers of equipment for Deaf or hard of hearing customers

22

Hearing Products International LTD Address Echo House 26 Haigh Park Haigh Avenue Stockport SK4

1QR Tel 0161 480 8003 Fax 0161 480 8006 Email infohear4youcom Website wwwhear4youcom

Hearing Products specialise in the design and sale of their own range of Aids for

Living developed and improved since 1992 to embrace the latest technologies

available They provide small aids specifically for people with a hearing loss

Sarabec

Address Sarabec Ltd 15 High Force Rd Middlesbrough TS2 1RH

Tel 01642 247789 Fax 01642 230827

Text (minicom) 01642 244148

Email mailsarabeccouk

Website wwwsarabeccom

Sarabec are suppliers and manufacturers of products for Deaf and hard of hearing

People

23

Health

Community and Primary Care Psychology and Counselling Service (Disability Counselling Service) Address Steels Lane Health Centre 384-398 Commercial Road London E1

OLR Tel 020 7791 3660 Fax 020 7791 3669 The Disability Counselling Service provides a specialist clinical counselling service to newly disabled people or people with acquired disabilities their families and carers This involves providing assessments and psychological interventions to a group of

people presenting with a wide range of psychological problems liaising with referring agencies and referring onto alternative services They offer counselling in English Sylheti Bengali Hindi Urdu and BSL (British Sign Language) in order to better

serve deaf clients who wish to access the service

Deaf Adult Community Service Address Springfield University Hospital Building 4 61 Glenburnie

Road Tooting London SW17 7DJ Contact Name Gill Taylor Team Manager Tel 0203 5134646 or 07766257846 Fax 0203 5135629

E-mail address dactswlstg-trnhsuk

This service offers assessment and treatment for Deaf adults experiencing mental

illness and mental health problems Community assertive outreach psychological

therapy and outpatient services are provided The service is staffed by a multi-

disciplinary team and both Deaf and hearing staff are proficient in BSL

Who the service is for

This service is for Deaf adults with mental health problems from the age of 18 (no

upper limit) We also provide a service for Deaf-blind people and those with learning

disabilities

24

How to get referred

Referrals are accepted from GPs and other health professionals and from the voluntary sector non-statutory organisations Self-referrals are also accepted

Deaf Adult Services Referrers Guide

PALS Patient Advice and Liaison Service Address PALS Second floor Central Tower The Royal London Hospital

Whitechapel Road London E1 1BB Telephone 020 3594 2040 2050 Fax 020 3594 3235 E-mail PALSbartsandthelondonnhsuk

The Patient Advice and Liaison Service (PALS) offer a free confidential service for

patients their families and carers

bullInformation and advice - Giving information and advice about NHS services bullIssues and concerns ndash Helping to deal with issues and concerns you may have

about services we provide bullUser feedback ndash Listening to your concerns comments and suggestions ensuring

user feedback is heard and used to improve Trust services

The service is open from Monday to Friday 930am to 530pm

Sign Health Address 5 Baring Road Beaconsfield Buckinghamshire HP9 2NB Tel 01494 687600 Fax 01494 687622 Text 07966 976749 Email infosignhealthorguk Website wwwsignhealthorguk

SignHealth wants to see a world where deaf people are as healthy as hearing

people Deaf people can find it hard to get equal access to health care and health information Because of this deaf people are more likely to become ill

SignHealth has been working for over 20 years to improve the health of deaf people - initially in mental health and now more generally

SignHealth has also established a new service called DeafHope UK

This is a new service for Deaf women and their children who are experiencing or are survivors of domestic abuse

25

SignTranslate provides instant help for clinical staff who need to communicate with a

Deaf patient Other services include Outreach Advocacy Supported Living Schemes and

Counselling

British Tinnitus Association Address The British Tinnitus Association Ground Floor Unit 5 Acorn

Business Park Woodseats Close Sheffield S8 0TB Helpline 0800 018 0527 Office 0114 250 9933 Minicom 0114 258 5694 Fax 0114 258 2279 Email infotinnitusorguk Website wwwtinnitusorguk

The British Tinnitus Association (BTA) provides information support and advice to people who have or are working people who experience Tinnitus

The Meacuteniegraveres Society Address The Meacuteniegraveres Society The Rookery Surrey Hills Business

Park Wotton Dorking Surrey RH5 6QT Helpline 0845 120 2975 Admin amp minicom (0)1306 876883 Fax (0)1306 876057 Email infomenieresorguk

Website wwwmenieresorguk

The Meacuteniegraverersquos Society is a UK registered charity dedicated solely to supporting

people with Meacuteniegraverersquos disease and other vestibular disorders causing dizziness and

imbalance The Society provides information to patients and those who care for

them health professionals and the general public

26

Deafness Research UK Deafness Research UKrsquos aims are to secure radical improvements in the prevention

diagnosis and treatment of all forms of hearing impairment The website has a great

deal of information about hearing loss

Deafness Research UK has an information line and an advisor is on hand to take

any questions about the medical aspects of deafness and hearing loss

Address Deafness Research UK 330-332 Grays Inn Road

London WC1X 8EE

Information helpline 0808 808 2222

Email infodeafnessresearchorguk

Website wwwdeafnessresearchorguk

The British Cochlear Implant Group

The British Cochlear Implant Group is a professional body representing all the Cochlear Implant Centres and other specialist medical practitioners throughout the

United Kingdom Website wwwbcigorguk Local Implant Centre Co-ordinator Wanda Aleksy Address Royal National Throat Nose and Ear Cochlear Implant

Programme Royal National Throat Nose amp Ear Hospital 330-332 Grays Inn Road London WC1X 8DA

Phone 0207 915 13012 Fax 020 7915 1303 E-mail WandaAleksyroyalfreenhsuk Website wwwroyalfreenhsukcochlearimplants

Deaf Blind UK Website wwwdeafblindukorguk

This website offers information relating to Deafblindness and the causes also provides information about various health conditions and communication

27

Communication

Newham Language Shop Address Language Shop Newham Dockside 1000 Dockside

Road E16 2QU

Telephone (Voice) 020 3373 4000 Minicom 020 8430 2412 Fax 020 8430 6717 Email jaiminpatelnewhamgovuk Website wwwlanguageshoporg Newham Language Shoprsquos purpose is to provide users with confidential translation and interpreting services in over 100 languages and dialects including British Sign

Language and Braille

BSL Communication Ltd Tel 01933386096 Text 07887 947980 Minicom 01933 316206 Email infobslcommunicationorguk

BSL Communication LTD is a sign language interpreting agency established in September 2002 to provide communication support to the Deaf Community on a

nationwide level

Text Relay

This service lets deaf hard of hearing and speech impaired people call friends family and businesses ndash from ordering takeaways and booking taxis to telephone

banking and ordering goods from a catalogue

Text Relay is available 24 hours a day 365 days a year Calls are charged at your telecommunications providers standard rate There is no additional charge for this service but due to the fact that text calls can take longer than voice calls you may

be able to get a refund from your telecommunications provider

To make a textphone call dial 18001 + number To make a telephone call dial 18002 + number Emergency calls dial 18000

28

Praxis Interpreting+

Address Praxis Community Projects Pott Street London E2 0EF

Tel 020 7749 7607 7610 Mobile 07931 525962

Email interpretingpraxisorguk

Website wwwpraxisorguk

Praxis Interpreting offers face to face interpreting and audio text and visual translation

Lipspeaking Address ALS Information Office 5 Furlong Close Upper Tean Stoke

on Trent Staffordshire ST10 4LB Tel 01538 722482 Faxtextphone 01538 722442 Mobile 07973 359824 Email informationlipspeakingcouk Website wwwlipspeakingcouk

The Association of Lipspeakers (ALS) is the professional body that represents lipspeakers

They aim to promote lipspeaking and its good practice and encourage the further development of lipspeaking as a communication service

Speech to Text Speech to Text is frequently used by people who were born hearing and later have hearing loss or become deaf It is appropriate for someone whose first or preferred

language is English rather than British Sign Language (BSL) and who is comfortable reading scrolling text from a computer screen

There are various organisations who provide this support please search on the internet for providers

29

Association of Teachers of Lipreading to Adults

ATLA is the professional association for teachers of lipreading to adults who have

become deaf or hard of hearing

On this website you will find information about lip reading classes in your local area

Website wwwlipreadingorguk

Signature

Signature encourages greater understanding of deaf and deafblind people and the languages and communication methods they use they offer nationally recognised

qualifications in subjects such as British Sign Language and speech to text reporting at more than 700 locations across the UK and Ireland and they administer the

National Registers for Communication Professionals working with Deaf and Deafblind people

Website wwwsignatureorguk

RAD Interpreting Address RAD Century House South Riverside Office Centre North

Station Road Colchester Essex CO1 1RE Phone 0845 688 2626 Fax 0845 688 2627 Text Phone 0845 688 2628 SMS 07974 325 563 (24-hour emergency service) Website wwwroyaldeaforguk

RAD Interpreting provide qualified British Sign Language interpreters covering

London the South East and East Anglia

Remark Interpreting Services

Remark Interpreting provide interpreters and communication support workers to

Deaf people throughout the UK Whatever service is required Remark Interpreting

aims to match up the right communication professional to the personrsquos needs

To discuss your communication requirements please contact

Email inforemarkukcom

Translation 020 7269 2622 Interpreting 020 7269 2626

30

Transition

Young people who fall within the remit of transition will usually have had a statement

of special educational needs and have attended a special school or mainstream

school with support At the Young Personrsquos 14+ school review a transition plan will

have been initiated which identifies the steps needed to address the Young Personrsquos

needs on leaving school This plan will have been updated and amended at each

subsequent review until the young person leaves school It is recognized that

transition from school to college is an extremely important time for young people and

so a Careers Officer attends the initial meeting and the final year review to ensure

young people are supported in their choice of further education or training

A social worker from the Sight amp Hearing Service may attend such meetings if the

young person is already receiving support from childrenrsquos social care

For young people who are deaf or partially hearing it is important that the transition

process takes into account the following need to

Identify college placements which support young peoplersquos communication and equipment needs

Offer information on eligibility for a Freedom pass

Provide details on local Audiology services for adults in the NHS

Supply information on how to access interpreting services in the community

Understanding the process of claiming State Benefits post-18

Highlight subsidised leisure and sport opportunities locally

Give details of community employment and training support agencies

Signpost to relevant advocacy organisations to address issues that may arise relating to health housing and education

Ensure young people are aware of the FACS criteria in adult services when assessing their care needs and or for the provision of environmental equipment

Outline local housing options which promote their independence and support agencies who can help with this

The aforementioned seeks to ensure that young people are treated as individuals by

providing up to date information relevant to their particular circumstances In order to

maximise this approach it is essential that there is good liaison between agencies

Most notably it is important that appointments are coordinated to minimise

interruption to education Meanwhile the need to recognise and support young

people to develop their own advocacy skills is an important life skill which needs to

be nurtured Finally opportunities and support for independent living needs to be

sensitively delivered whilst appreciating each young personrsquos unique family situation

31

Royal London Audiology Department

Address Audiology and Hearing Aids 1st Floor Outpatients Department

The Royal London Hospital London E1 1BB

Tel 020 7377 7673 Fax 020 7377 7019

Email towerhamletsadultaudiologynhsnet

Lead contact Seema Patel

What services are provided

Standard and advanced audiometry

Ear mould impressions fitting of hearing aids and follow ups for new clients

Hearing aid repairs review replacement and battery exchange

Ear mould retubing and reassessment

Hearing therapy

Auditory training lip reading assessment for environmental equipment

Tinnitus counselling support and management rehabilitation for the dizzy

patient

Paediatric assessment and school screening

St Bartholomewrsquos Hospital Audiology and Hearing Aids Address 2nd Floor Horder Wing St Bartholowmewrsquos Hospital West

Smithfield London EC1A 7BE Phone switchboard - 020 7377 7000

Hackney Ark ndash Integrated Child Development and Disability Service Address Audiology Service Ground floor Downs Park Road (corner of

Cecilia Rd) Hackney E8 2HY

Phone 020 7014 7010 Fax 020 7014 7234 Email HackneyArkAudiologynhsnet

The Hackney Ark Paediatric Audiology service and Department of Audiovestibular Medicine provides hearing assessment for all children resident in City and Hackney

and Tower Hamlets from the ages of 0 to 18 years At the age of 16 children are offered a specialist transition appointment to aid them in moving to the Adult

Audiology Service

31

Royal London Audiology Department

Address Audiology and Hearing Aids 1st Floor Outpatients Department

The Royal London Hospital London E1 1BB

Tel 020 7377 7673 Fax 020 7377 7019

Email towerhamletsadultaudiologynhsnet

Lead contact Seema Patel

What services are provided

Standard and advanced audiometry

Ear mould impressions fitting of hearing aids and follow ups for new clients

Hearing aid repairs review replacement and battery exchange

Ear mould retubing and reassessment

Hearing therapy

Auditory training lip reading assessment for environmental equipment

Tinnitus counselling support and management rehabilitation for the dizzy

patient

Paediatric assessment and school screening

St Bartholomewrsquos Hospital Audiology and Hearing Aids Address 2nd Floor Horder Wing St Bartholowmewrsquos Hospital West

Smithfield London EC1A 7BE Phone switchboard - 020 7377 7000

Hackney Ark ndash Integrated Child Development and Disability Service Address Audiology Service Ground floor Downs Park Road (corner of

Cecilia Rd) Hackney E8 2HY

Phone 020 7014 7010 Fax 020 7014 7234 Email HackneyArkAudiologynhsnet

The Hackney Ark Paediatric Audiology service and Department of Audiovestibular Medicine provides hearing assessment for all children resident in City and Hackney

and Tower Hamlets from the ages of 0 to 18 years At the age of 16 children are offered a specialist transition appointment to aid them in moving to the Adult

Audiology Service

32

Connexions Address Connexions One Stop Shop 150A Burdett Road Mile End Park

London E3 4JT Tel 020 7364 3222 Fax 020 7364 2700

Connexions is an advice service for young people aged 13 to 19 The Connexions office is a one stop shop open during normal office hours for young people in Tower Hamlets They can pop in to see a personal advisor for advice on any difficult issues

that they may be facing

Transition Team Community Learning Disability Service (CLDS) Address 2nd Floor Beaumont House Bancroft Road London

E1 4DG

Telephone 020 8121 4444 Website wwwlddirectoryorguk

CLDS support access to physiotherapists occupational therapists community nurses psychologists speech and language therapists psychiatrists art therapists

or counsellors

Transition Information Network Website wwwtransitioninfonetworkorguk

Transition Information Network provides invaluable information for young people with disabilities in transition into adulthood This

website is also for parents carers and professionals working with the young people

in transition

Produced by Emma Squirrell Sensory Equipment Officer Tower Hamlets Sight amp Hearing Service December 2012

All information in directory is correct at the time of printing and obtained from the organisations websites