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8/6/2019 Dealing With Conflict Successfully
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Agenda
Sources of Conflict
Conflict Management Style Facts and Effects of Workplace Conflict
Steps to Reduce Conflict at Workplace
The 10 Cs
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What is Conflict?Conflict is defined in the
dictionary as "a disagreement or
clash between ideas, principles,
or people."
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Sources of Conflict
ORGANIZATIONAL CHANGE
PERSONALITY CLASHES
DIFFERENCES IN VALUE SETS
THREATS TO STATUS
PERCEPTUAL DIFFERENCES
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A Conflict Management Style Cooperative
Competing Compromising
Avoiding
Accommodating
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/ Competing / Collaboration
/Accomodation
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Cooperative/Collaboration: the Owl
The strength of this style is integrity.
They can build trust, respect and deeperrelationship. They are not tied to their way
and tend to have an open mind for pragmatic
solutions that create a win-win experience.
High focus on own agenda; High focus on relationship
I win/you win. Lets talk this through
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Competing/Directing: The Lion
The strength of this style is the ability to be strong,
courageous, and bring a conflict out in the open
quickly. They are a leader who can confront bullies.
The struggles are becoming too pushy, tactless, and
hurting peoples feelings. They can escalate emotions
and create barriers easily.
High focus on own agenda.
Were doing it my way... Lets just get the job done.
(Well worry about the relationship later...)
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Compromise: The Fox
Their strength is communication, and willingness
to find win-win or lose-lose compromises.
Often the fox is able to craft intelligent
intermediate solutions.
The struggles are deceptiveness and
manipulation. People may feel outfoxed and
cheated.Medium focus on own agenda; Medium focus on relationship
We both win some/We both lose some.
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Avoidance: The Turtle
The strengths of this style is the ability to look pastconflicts and realizes that most conflicts will solve
themselves out.
They are calm on the outside and help de-escalateemotions in conflict.
The struggles with this style is the tendency to
minimize, deny and avoid conflict all together. Major
conflict tends to grow worse without coming out of the
shell.
Low focus on own agenda; Low Focus on relationship
about it I lose/you lose. I dont want to talk
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Accommodation: The BearThe strengths of this style is how likeable and lovable
they are in most situations. How could you be mad at them?
They want and need harmony. They will accept blame to
just bring peace to angry situations.
The struggles of this style is that they may be taken
advantage of and become a doormat. The can enable others
by not allowing them to face and struggle with conflict.
Secretly they tend to have a low self esteem and
use likability from others as a way to build
their own self confidence.
Low focus on own agenda; High focus on relationship:
Im I lose/you win. Youre happy with is fine with me.
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Your Style
1. What is your most dominant style
under stress most of the time?
2. What strengths and struggles do
you face in your conflict
management style?
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Workplace Conflict
They are Inevitable
You can never deny it Always expect that it will happen
"Conflict is Inevitable, But Combat is Optional."
Max Lucado Christian Author and Minister
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Facts for Workplace Conflict
Taken advantage of or taken for granted
Perfectionist boss
No compensation, reward or acknowledgements
Unrealistic or unmet expectations from both sides
No clarity of values and goals
Values and goals not synchronized
Miscommunication or no communication
Ego clash or Blame Game
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Effects of Workplace Conflict
Waste of time and energy
Broken relationship
Decreased productivity
Increased stress
Absenteeism
Delays in actions and decisions
Violence/aggression
Accidents
Psychosomatic diseases
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Steps to Reduce Workplace Conflict
Separating People from Issues.
Using I statements instead of You.
Flip your negative thinking.
Get time away.
Talk it out.
Cultivate allies at work. Find humor in the situation.
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Using I not you
Speak up Openly, directly, honestly, appropriatel
without feeling guilty or emotional.
I feel......(state your feelings or emotion).
When you.......(state the specific behavior).
Because.......(describe the effect the behavior has on you).
I would like........(describe the change youd like).
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Remember the 10 Cs
Communicate instead of Conflicts
Clarify instead of ChallengingCollaborate instead of Confronting
Compliment instead of Criticizing
Connecting instead of Confusing
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Remark
Anger is not good or bad,
taking action in anger without thinking
is bad.
Have a wonderful and peaceful day