Simple SolutionsSimple Solutions
Dealing with Difficult People
Presented by:
Bart Christian
1
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Who is this guy ???Who is this guy ???
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Choices
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Dealing with Difficult PeopleDealing with Difficult People is really all about
Choices
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Choose To Be You Best!!
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Y t i t t Ch iYour most important Choice ‐
Protect your attitude!
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Why do we have People Problems?
Criticism & ChangeCriticism & Change
H R tiHuman Reaction
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React vs RespondReact vs. Respond
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E + R = OE + R = O
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What are you really communicating?
The definition of communication is the response you get.
If you are not getting the results you want thenIf you are not getting the results you want then you MUST . . .
h hchange the way you are communicating.
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Wh tWhatever . . .
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It i H bitIt is a Habit
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“I just don’t“I just don’t Understand”
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L V t TLas Vegas to Tucson
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A person’s way of doing thingsA person s way of doing things is correct as far as they are concernedconcerned.
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Know HowKnow How
Know WHY
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WII FMWII ‐ FM
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Why do people hear onlyWhy do people hear only
what they want to hear ?
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BE THERE
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What is really worth fighting for??
• Family
C t• Country
• Livelihood
• Home / Property
Wh l ? ? ?• What else ? ? ?
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# 1 Cause of Conflict ‐# 1 Cause of Conflict ‐
• Misunderstanding – When people do not hear what is being said.g
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Other Causes of Conflict ‐
• Ego / Pride• Unwilling to take responsibilityUnwilling to take responsibility• Gossip• Lack of cooperationp• Differences over methods or style• Low performance (not pulling one’s weight)• Different values or goals
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Conflicts on the JOB ‐Conflicts on the JOB ‐
• Are about control – Keeping or Restoring.
• Environment can affect behavior.
L k f A i ti E t t k• Lack of Appreciation ‐ Everyone covets tokens of approval.
• Stress‐ Working Woman Magazine
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Remember ‐
The definition of communication is the response you getresponse you get.
If you are not getting the results you wantIf you are not getting the results you want then you MUST . . .
change the way you are communicatingchange the way you are communicating.
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Where is your home?Where is your home?
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’ dd STRESSLet’s add some STRESS . . .Dictator Attack DogDictator Attack Dog
B k OffShut Back OffShut Down
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STRESSSevereSTRESS causes a flip . . .B k OffShut Down Back OffShut Down
DictatorAttack
Dog
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If it is to be it is up toIf it is to be it is up to . . .
YOU !!YOU !!
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Some things are true . . .
Whether you believe it or notWhether you believe it or not.
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Th LThe Laws
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The Law of Cause and EffectThe Law of Cause and Effect
Every action has an effect of some kind, whether we can see it or not and whether we like it or not.”
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‐ Aristotlewww.bartchristian.com
The Law of Belief & ExpectationThe Law of Belief & Expectation
Whatever you truly believeWhatever you truly believe,with emotion, becomes your reality.
Your expectations (good or bad) h BIG ff thave a BIG effect
on the people around you.
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The Law of AttractionThe Law of Attraction
YOUYOU
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Success Is Not an Accident
We always get back what we give . . .ll i iusually in generous proportion.
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“Whatsoever a man sowsWhatsoever a man sows, that also shall he reap.”p
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Choose To Be Your Best!!
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Sticks and stones may break my bones but wordsbones but words . . .
Can break Our HeartCan break Our Heart.
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Best Trigger Words For Action
Guarantee
New
Great
FreeFree
Sex
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What words dominate you??dominate you??
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A Af id RArgue Afraid Regret
Blame Terrible But FailBlame Terrible But Fail
Complain Wrong I Can’t Delay
It’s not my responsibility You Should
I’ f d F lt S dI’m fed up Fault Screwed up
Must You Can’t ObviousMust You Can t Obvious
Unfortunately Problem
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Agree Increase BestTogether Team OurTogether Team Our
Alternatives Loyal ApprovalOpportunity Positive ConfidentA new perspective Achieve goalsp p gEasy Flexible Fresh thinkingImprove Good point Thank youImprove Good point Thank you
Please Help Yes
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It is really just a ChoiceIt is really just a Choice . . .
"Life is not about waiting for the storms to pass it's about learningstorms to pass...it s about learning
how to dance in the rain."
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Ch T BChoose To Be You Best!!You Best!!
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