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Dealing with Terrible Customer Reviews

Date post: 07-Aug-2015
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Dealing with Terrible Customer Reviews
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Page 1: Dealing with Terrible Customer Reviews

Dealing with Terrible Customer Reviews

Page 2: Dealing with Terrible Customer Reviews

This is what happened to a known Branda few months back

Page 3: Dealing with Terrible Customer Reviews

An angry mob coming after your business is the last thing you want

to see, trust me!!

Page 4: Dealing with Terrible Customer Reviews

According to Zendesk, 88 % have been influenced by an online customer service review when deciding what to buy.

Page 5: Dealing with Terrible Customer Reviews

While you would never want to get

negative reviews, they sometimes happen. Here are 6 ways to

deal with them should they occur.

Page 6: Dealing with Terrible Customer Reviews

1) Respond Promptly

Promptly responding to negative reviews shows the customer that you care and value their opinion

Page 7: Dealing with Terrible Customer Reviews

Bad Review changed because of Business Owner’s Response

Page 8: Dealing with Terrible Customer Reviews

2) Take the Issue Offline

This is one of the most important method to dealing with bad reviews.

Don’t let the whole world see the conversation online…..

Page 9: Dealing with Terrible Customer Reviews

Say something like“Thank you for your valuable feedback. I would cherish the opportunity to speak with you about your experience. Please contact me at your earliest convenience.”

Page 10: Dealing with Terrible Customer Reviews

4 ) Encourage Positive Customer Reviews

Well, don’t just sit there and ask for your

previous happy customers to give you

a good review..It’ll offset the

negativity

Page 11: Dealing with Terrible Customer Reviews

5) Share Reviews with Your Employees and ask for their feedback

You think you are smart enough,but you still faced this mess...Talk to your employees,and ask for what could have been done better.It might do wonders.

Page 12: Dealing with Terrible Customer Reviews

6) Offer to make it RightDo not argue with the consumer even if you are right, as it will make matters only worse. Fixing the problem will help yourcustomers tone downthat harshattitude.

Page 13: Dealing with Terrible Customer Reviews

You can do something like this

Page 14: Dealing with Terrible Customer Reviews

Want to add something more…Comment or Share it with me..@ImSaraTalal


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