Debit Cardholder SupportConvenient Access for Your Debit Cardholders

©Copyright 2014 Vantiv, LLC. All rights reserved.

Debit Cardholder Support

After-Hours and 24x7 AssistanceWhether it’s after-hours or 24x7, live agents give your cardholders the convenience and reliability they want while increasing your top-of-wallet share and building loyalty. With Debit Cardholder Support, you can be there for your cardholders when they need you most.

We’ll Be There For YouAfter-hours support enables you to provide a cost-effective solution when your contact center is closed. And, with our 24x7 service, you can fully outsource cardholder support to a trusted partner.

Debit Cardholder Support allows financial institutions to utilize Vantiv for their front-line service. Inquiries are resolved automatically through the Vantiv IVR system or routed to our Contact Center live agent. Two self-service IVR menu options are available and complete cardholder support is provided by the Vantiv Contact Center. Your cardholder will have access to a wide variety of services:

• Cardactivation• Balanceinquiries• Nameandaddresschange• Cardblockingandremoval• Reissueandcardreplacement• Transactionresearchinquiries• Transactiondisputes• Andmore!

Contact UsFor more information about Debit Cardholder Support, contact your Relationship Manager or visit us at www.vantiv.com.

VFIDCHLDRSL001 01.14©Copyright 2014 Vantiv, LLC. All rights reserved.