Page 1 DECEMBER 13, 2014 A MESSAGE FROM RICHARD R. KELLEY TO OUR OUTRIGGER ‘OHANA 2014 – What a year! By Dr. Richard Kelley As we publish the last edition of Saturday Briefing for 2014, I look back with a great deal of pleasure and pride at everything we have accomplished in the past 12 months. Although our company is spread from Denver to Hawai‘i and across the Pacific with operations separated by thousands of miles of blue water and hours of flight time, we have worked together as a remarkable team. Congratulations and thanks! In Hawai‘i, Guam, Denver, Fiji, Australia, Thailand and Mauritius things have gone smoothly. Early in the year, we added Castaway Island, Fiji. Three months ago, we acquired the Konotta Island Resort situated in the Republic of Maldives in the Indian Ocean. Following a property renovation, that hotel is expected to open as the Outrigger Konotta Maldives Resort in July 2015. Work has also continued on new properties at Vin Hoi Bay on the south-central coast of Vietnam and at Clearwater Bay on the southern coast of Hainan Island, China. In all locations, we have served our customers warmly and efficiently, and in most areas earned a profit as well. We have also launched a renewed focus on our brand. Our goal is to be known as the world’s Premier Beachfront Resort Brand! The announcement of this decision was made on Outrigger Founders’ Day, which honors our company’s founders, Roy and Estelle Kelley. CEO David Carey said to a gathering of guests, employees and representatives of the media, “We know beachfront destinations, and we have the experience to do it better than anyone else. Our guests will be able to rediscover Outrigger with authentic localized experiences in iconic destinations, paired with unmatched hospitality. Outrigger is an exceptional experience where “Local Culture Meets World-Class Hospitality.” On behalf of the entire Kelley family, please accept my warmest wishes for the holiday season and the New Year and my thanks for all you have done in 2014 to make Outrigger a Great Place to Work and Grow! Our resorts are separated by thousands of miles, yet we work together as a remarkable team!
Transcript
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DECEMBER 13, 2014
A MESSAGE FROM RICHARD R. KELLEY TO OUR OUTRIGGER ‘OHANA
2014 – What a year!By Dr. Richard Kelley
As we publish the last edition of Saturday Briefing for 2014, I look back with a great deal of pleasure and pride at everything we have accomplished in the past 12 months. Although our company is spread from Denver to Hawai‘i and across the Pacific with operations separated by thousands of miles of blue water and hours of flight time, we have worked together as a
remarkable team. Congratulations and thanks! In Hawai‘i, Guam, Denver, Fiji, Australia, Thailand and Mauritius things have gone smoothly. Early in the year, we added Castaway Island, Fiji. Three months ago, we acquired the Konotta Island Resort situated in the Republic of Maldives in the Indian Ocean. Following a property renovation, that hotel is expected to open as the Outrigger Konotta Maldives Resort in July 2015. Work has also continued on new properties at Vin Hoi Bay on the south-central coast of Vietnam
and at Clearwater Bay on the southern coast of Hainan Island, China. In all locations, we have served our customers warmly and efficiently, and in most areas earned a profit as well. We have also launched a renewed focus on our brand. Our goal is to be known as the world’s Premier Beachfront Resort Brand! The announcement of this decision was made on Outrigger Founders’ Day, which honors our company’s founders, Roy and Estelle Kelley. CEO David Carey said to a gathering of guests, employees and representatives of the media, “We know beachfront destinations, and we have the experience to do it better than anyone else. Our guests will be able to rediscover Outrigger with authentic localized experiences in iconic destinations, paired with unmatched hospitality. Outrigger
is an exceptional experience where “Local Culture Meets World-Class Hospitality.” On behalf of the entire Kelley family, please accept my warmest wishes for the holiday season and the New Year and my thanks for all you have done in 2014 to make Outrigger a Great Place to Work and Grow!Our resorts are separated by thousands of miles, yet we work together as a remarkable team!
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Dec 24: Jennifer D.C. Agdeppa, Keith L. Ai, Rosie Bandong, Jean Philippe Ghurburrun, Joel Joaquin, Mukesh Kumar, Mercedita Morillo, Lesieli Latu Oliveti, Kangana Rotchanasing, Madthanee Sanlit, Vani Tabua, Feng Shi Yee and Karl D. York.
Dec 25: Sukanya Arsakij, Jiranan Chuasaman, Jessie O. Dumancil, Kenzil M. Edwards, Eugenio Ellazar, Sarochar Laseang, Alan Y. Naito, Ammart Namchaliaw, Luciana C. Queja, Sutus Sornvilai and Charles L. Ursua Jr.
Dec 26: Michael Espino, Michael Jenkins, Emilio C. Marlang Jr., Claire T. Morikawa, Achinina Nedelec, Sean Pagett, Louis Marie Darielle Pierra, Surachet Pinitram, Douglas Reyes, Imelda P. Suguitan, Singkham Worachit and Zhi Jean Young.
Dec 27: John Claude Bruner, Keith M. Christy, Rajeshswar Sharma Luchman, Kent K. Okano, Kaveni Raituku, Nenita Ribao, Steven Sacay, Deanne C. Takara and Matelita Vosawaru.
Dec 28: Sirinun Choomuang, Richard Roy Kelley, Sharonne Nayadoo and Hemant Shibdeen.
Dec 29: Robert T. Berges, Estela Cabagbag, Xuecong L. He, Miles M. Higa, Lylanie Imbat, Makamae Lyn Iosua, Rawat Janthong, Aseri Kasaqa, Hui Yuan Liu and Revelyn D. Tugas.
Dec 30: Shane T. Blair, Athena A. Cajudoy, Shoko Kakimoto, Semi Korovulavula, Martha M. Lancaster, Timaima Ralawa, Rosalina C. Saclayan, Catherine M. Strazzeri, Ampaipun Tungkol, Kittirat Visattaroa and Sujittra Wonglakorn.
Dec 31: Michael P. Bagaoisan, Jemimah Bice, Martha R. Delisa, Jennarong Jendong, Isabelle Jones, Brent A. Kitsu, Neil T. Murakami, Aliti Neiliko, Shannon Michelle Nolder, Natalie Overall, Louis Jonathan Sarah, Julia Palacay Tambio and Duy Q. Thai.
Jan 1: Clark Aquino, Arsenia B. Bactat, Moteelall Boodhram, Deli Chen, Adi Laisa Ganilau, Chaiyut Komla, Somkiet Kumprasit, Surapong Limanurak, Evangeline E. Lintao, Florencia P. Nicolas, Phuwanai Nujam, Varee Racharak, Michael Rudebeck, E-cha Sawangwit, Natthawut Seein, Brigitte B. Sewdat, Greg H. Shimabuku and Espirita T. Sumibcay.
Jan 2: James Alexander Corin, Josephine S. Espiritu, Richard V. Fernando, Karen L. Fong, Kyle S. Kawabata, Wanna Matraksa, Anjanee Nandlal, Correy K. Naumu, Aurora S. Oraa, Emmanuel T. Padigos, Keshave Puttee, Rattana Suttikun, Rodola Afaga Tangonan, Susana Waqa and Sandy Y.S. Wong.
Jan 3: Lorna S. Agtarap-Benigno, Lazar Bogdanovski, Ampai Bureepakdee, Amante V. Castro Jr., Tyler Cathcart, Beverly J.T. Fidel, Yogesh Joomodesing, Albert L. Kahookaulana,
Debra A. Kelly, Tania P.O. Morrill, Patchanee Nanthaprom, Eparama Rakaria, Jessica Robinson and Difanson Soiter.
Jan 4: Ead Chanthong, Aniketh Mayeputh, Sevanaia Naibilinasau, Osea Naivalu, Inoke Nasaroa, Phanida Sana, Jakkapan Tanta, Derrick W.M. Terada, Janice H. Wakatsuki and Samisoni Yasawa.
Jan 5: Arieta Cawaki, Michiatsu Masuda, Shane T. Ra, Surachai
Suwanno and Ecelini Vunaki.
Jan 6: Natthapha Boonbunchaya, Arthur S. Corotan, Alex M. Gomes, Mohammad Yashine Gurreeboo, Christina M.K. Mendonza, Suzanne Mendoza, Suntorn Munchan, Rick M. Nomura, Madoka A. Phillips, Sereima Salamaidramea, Lusia Vatudele and Pretimah Yenkarsamy.
Jan 7: Ivan Celebrado, Tatsuko Cloutier, Michael Mangan, Nopparit Pompunjai, Paulina Rabo, Udomsak Samran, Thomas V. Seeton, David K. Subiaga and Aseri Takala.
Jan 8: Sarah M. Bernabe, Leonora J. Carmona, Edgardo Desamparado, Marietta Escoto, Arporn Hemmara, Jack Johnson, Supaporn Junjan, Vilai Khunthong, Cecilia Ludovica, Katina K. Puas, Salendra Reddy, Marie Antonella Salvara, Teri R. Takahashi, Sukanya Van Mazijk and Yu Yu Zhan.
Jan 9: George K. Akimo, Nanise Boseiwaqa, Rowena A. Colling, Parmeshwari Dewan, Feng Mei Li, Teresa L. Morrison, Sompong Nilwong, Norma A. Pablo, Lydia G. Suniga and Libby Ann W.M.L. Young.
Jan 10: Tinay J. Acidera, Brendan R. Agustin, Saowalak Chiawchamnan, Siu-Lan L. Fong, Karl IV Heyer, Santi Inprom, Mia R. Kato, Genevieve Lloyd, Kaleimakaalii K. Luat, Nicanor Ocumen, Payungsak Phetkul, Roy G. Quiamno, Nidawadee Raksayot, Anoop Singh, Kongsak Sittichai and Romeo B. Valdez.
Jan 11: Resnina Anik, Karalaini Buli, Reymando S. Cruz, Irina Kononova, Randhir Kumar, Yu Ming Liang, Mary Consuelo Duldulao Nacario, Pisarn Nakhaw, Elena V. Narvaes, John D. Neeley, Jeffrey A. Neimy, Devika Ramooah and Leanne Schutz.
Jan 12: Fernando Cajigan, Taciana P. Gagala, Paula Hermes-Smith, Seremaia Korovatu, Narongsak Mongkol, Emely C. Tacbian, Colleen M. Tanioka, Josephine Vulakoro and Laura Wells.
Jan 13: Lucia Moral Cabalo, Atilesh Chand, Melissa K. Gonzalez, Milagros C. Javier, Ajeet Kumar, Jason Lacap, Duangkamon Lamom, Jielie Liang, Roomesh Mudun, Chuleeporn Oungsakul, Poonperm Rungrojsri, Susana Vuniyayawa and Jimmy Z.M. Zhang.
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Saturday Briefing is published by and for
hosts of Outrigger Enterprises Group (OEG)
Editor-In-Chief: Richard Kelley
Supervising Editor: Pila Hanson
Senior Editor: Kathy Foley
Contributing Writers: Hosts of OEG
Visit us online at: www.saturdaybriefing.outrigger.com
Calendar of significant events celebrated worldwide
December 19 - Outrigger Fiji Beach ResortExcom Community Project: The Excom team, complete with Santa and the Outrigger choir, will visit the Sigatoka Hospital to spread Christmas cheer with food hampers for all the patients and hospital staff. They then continue on to downtown Sigatoka to sing Christmas hymns and share sweets with the children.
December 13 - Outrigger Waikiki Beach ResortSanta’s arrival by canoe: 9 a.m. Greet Santa on the beach at Waikīkī and enjoy Hawaiian music and hula. Photo op with the big guy in red in the upper lobby.
December 14 - HonoluluHonolulu Marathon: 5 a.m. start at the corner of Queen Street and Ala Moana Boulevard. The Honolulu Marathon is the fourth largest in the United States and attracts an elite field of men and women to compete for a $150,000 prize money purse. More information: http://
www.honolulumarathon.org/
December 16 and 17 - Outrigger Reef Waikiki Beach ResortBreakfast with Santa: 8 - 10 a.m. at Kani Ka Pila Grille. Breakfast buffet, photos with Santa, airbrush face and body art and balloon twisting. $27 adult/$14 child (5-11 years), tax and tip inclusive. For reservations, (808) 924-4990.
December 17Wheel of Fortune: Tune in to KHON at 6:30 p.m. Contact: [email protected]
FIJI
US
Outrigger ‘Ohana Lucky Drawing
By Charlene Luning
Round Trip for Two on Mokulele Airlines
The prize is two certificates for “any two segments between Kalaeloa, O‘ahu and the following destinations: Kapalua, Maui/Kahului, Maui/Ho‘olehua, Moloka‘i/Kona, Hawai‘i”. Travel must be completed by Oct. 19, 2015. If you would like a chance to win, send an email (Subject: MOKULELE) to [email protected] with your name, employee number, department and property by Jan. 10, 2015.
Wheel of Fortune!By Ethan Chang
Set your TVs and DVRs to KHON at 6:30 p.m. on Dec. 17 to record a special airing of the popular TV game show, Wheel of Fortune. Wheel of Fortune
is one of America’s most successful game shows and has been running for over 30 years. It features a spinning wheel where contestants can land on specific prizes or dollar amounts and guess letters in order to help them solve a word puzzle. Bonus prizes are also given out according to specific themed rounds or episodes. Guess what one round’s special bonus prize will be! Watch and find out.
Saturday BriefingBy the Saturday Briefing Staff
This is the last issue of Saturday Briefing for 2014. The next issue will be published Saturday, Jan. 3, 2015. If you submitted articles and photos for this issue that do not appear here, they will be published in the New Year. Mahalo for all your submissions throughout the year and Happy Holidays from us to you!
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2014 GHRA bowling league championsBy Clarissa Sacla
Back: Kenrick Bocago, Edward Gatmen, Michael Juco, Phillip San Nicolas and Jason Balbin. Front: Junior Saico, Lilian Gutierrez and Clarissa Sacla
Outrigger Guam Beach Resort’s (OGM) Bowling Team won First Place in the 2014 Guam Hotel and Restaurant Association’s (GHRA) Bowling League on Dec. 7 - a first since the league started years ago. The GHRA sponsors the league annually for its members and affiliates consisting of teams from hotels, restaurants, banks and other businesses around the island. This year’s league began on September 21 with 18 teams competing. In the championship game, OGM’s team defeated last year’s winner, the Sheraton Laguna Guam Resort, to win the coveted trophy. The eight team members are Phillip
San Nicolas (Front Office), Kenrick Bocago (F&B), Jason Balbin (F&B), Edward Gatmen (Housekeeping), Junior Saico (Accounting), Lilian Gutierrez (Housekeeping), me (HR) and team captain - Michael Juco (IS). In addition to garnering first place, two players received individual top awards for the season: Phillip for the Highest Average and Kenrick for the Highest Handicap Game. In celebration of the Outrigger Guam Beach Resort’s values of Minagof (Happiness) and Onra (Honor), we are proud to congratulate the players and say ‘Si Yu’us Ma’ase’ (thank you) to the supporters who came out to cheer on the team.”
Kenrick Bocago – Highest Handicap Game and Phillip San Nicolas – Highest Average
Employment opportunities If you are interested in a position listed below and meet the qualifications, please go to OUTRIGGER.COM and click on EMPLOYMENT at the bottom of the page. We only accept online applications for the open positions from internal candidates. If you have any questions, please call Chad Teramae at (808) 921-6989. Application deadline for the following positions is December 19, 2014.
Assistant Restaurant Manager (Full-Time)Coordinates the activities of the staff to deliver quality products and services to the restaurant and banquet/catering customers. Must possess excellent communication, organizational and interpersonal skills, and be able to work any day and shift.
WYNDHAM KONA HAWAIIAN RESORT Bell Person (Part-Time)
Must have at least one year customer service experience, preferably in the hospitality industry, be able to lift 75 lbs and have a valid driver’s license with clean abstract. Must be able to work any day and shift.
KIAHUNA PLANTATION RESORT KAUAI BY OUTRIGGER® Security Officer (Full-Time)
Responsible to provide security services to assure the safety of guests, employees and property. Previous security experience preferred. Must possess good
communication skills and be able to read various security correspondence such as incident reports, daily logs and policy and procedure manuals.
KIAHUNA PLANTATION RESORT KAUAI BY OUTRIGGER® Head Mechanic (Full-Time)
Ensures that all equipment and vehicles used on property are operating properly and functioning safely. High school diploma or equivalent, valid driver’s license and clean abstract and a minimum of one year mechanical work experience required.
ROYAL KAHANA MAUI BY OUTRIGGER® Room Attendant (On-Call)
Must be able to work well with others, follow instructions and communicate in English. The ability to work any day and shift is required. Experience in cleaning and servicing guest rooms and/or public areas is preferred.
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January 2014At a glance…• Personnel Recognitions: Sun Wong promoted to corporate director-
global marketing; Pam Cabrera to director of sales and marketing for our Condominium Resort Division; and Ian Milley to director of business performance. Outrigger welcomed John Limper as vice president sales and marketing for Hawai‘i and Guam; Mindy Mabuchi as sales manager – Japan/Asia; and Tammy Uy as executive creative director.
• Outrigger-sponsored sporting events kicked the year off with the Sony Open (Diamond Sponsor) and the 20th annual Outrigger Volleyball Invitational (Title Sponsor).
• Outrigger Fiji Beach Resort hosted rugby legends; the Engineering department refurbished the Korotogo Police post; the women’s volleyball team won the Fiji Hotels Association Volleyball Tournament; hosts were highlighted for star performances; Christmas and a successful year was celebrated; the Fiji Kids! program was launched in Sigatoka with the resort’s help; vow renewal ceremonies were held; and the resort was rated a top 5 resort in the country according to TripAdvisor®.
• Wyndham Royal Garden earned RCI Gold Crown Resort designation.• Director of Interactive Commerce Lisa Tojo was the LivingWell feature
sharing how she LivesWell and tips to do so!• Embassy Suites® – Waikiki Beach Walk®’s Ke ‘Ano Wa‘a Committee
hosted career day for James Campbell High School students and launched a new brand initiative called “Make It Right.”
• Outrigger Laguna Phuket Beach entered a partnership with Savitar Tennis and celebrated housekeepers.
• Outrigger Guam Beach Resort visited military posts with holiday wishes.• Hosts who reached 30 or more years of service were recognized as
were Hosts of the 4th Quarter 2013.• Outrigger Little Hastings Street Resort and Spa Noosa hosts created
a 2014 Mateship Calendar.• Outrigger cheered on our nominees at the Hawai‘i Lodging & Tourism
Association’s 24th Annual Nā Po‘e Pa‘ahana Awards.• Outrigger Laguna Phuket Resort and Villas’ Khun Doe was named
Host of the Year for 2013.• Outrigger Surfers Paradise and Outrigger Twin Towns Resort hosts
attended an Introduction to Cultural Competency & Engagement training course at the Yugambeh Museum.
• Australia Day was celebrated in Australia with ties to Hawai‘i’s own Duke Kahanamoku.
Dr. Kelley highlighted…• his 80th birthday sharing words of advice to the younger generations
of his family at a special gathering.• the challenging, freezing days for Travel & Tourism and thanked all
the hosts throughout the Travel & Tourism industry who worked around the clock to keep systems running and safe.
• the quasi-legalization of marijuana in Colorado and how we in Hawai‘i should watch what happens there for several years before deciding if decriminalizing recreational marijuana is the right thing to do for the future of Travel & Tourism.
• the competition in the LGBT market and shared that our success will come if we continue to focus on giving each and every guest the finest in accommodations, service and hospitality.
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February 2014At a glance…• We announced the opening of the Outrigger Mauritius Resort and Spa.• Personnel Recognitions: Jamie Wong joined the Outrigger Reef
Waikiki Beach as director of revenue management and we welcomed Aurelio Garcia as executive chef at the Outrigger Reef Waikiki Beach.
• Vice president Hawai‘i Development Kevin Aucello shared how he makes LivingWell a family affair.
• The Hōkūlani Waikiki by Hilton Grand Vacations Club celebrated its grand opening.
• Outrigger Fiji Beach Resort ushered in the New Year with a community project with the Fiji Kids program; highlighted standout vuvale for December; celebrated Australia Day; named number one family resort in Australia and the South Pacific in TripAdvisor’s 2014 Travellers’ Choice Awards; and sailed the high seas on Crystal Symphony with Chef Naidu taking guests through a South Pacific feast.
• Outrigger Twin Towns Resort hosts celebrated Australia Day with Aussie traditions.
• Paddle Progress: Wyndham Royal Garden began the Six Paddles Process journey and the OHANA Waikiki Malia celebrated Paddle 4 asking what their hosts will do new in 2014 and why.
• Retirements Celebrated: OHANA Waikiki Malia’s Zhi Liang Peng and Outrigger Kiahuna Plantation’s Rogelio “Roger” Corpuz; Kiyo Kaneshiro and Shao Ling Huang from the Wyndham at Waikiki Beachwalk; Yee Wan Wong and Yuk Hoo Au from the Outrigger Waikiki Beach Resort; and Outrigger Guam Beach Resort’s Nena Ratuita.
• Outrigger Guam Beach Resort hosted vow renewal ceremonies and welcomed David Carey and Bitsy Kelley back to Guam.
• Royal Sea Cliff Kona by Outrigger® sponsored their Fourth Annual Wedding Vow Renewal.
• Outrigger sponsored UH baseball and high school soccer tournaments dominating the local sports scene.
• Hosts from O-CE-N Bali by Outrigger joined area hotel employees to clean up the rubbish at Legian Beach.
• Chinese New Year was celebrated throughout our Waikīkī properties.
Dr. Kelley highlighted…• Earvin “Magic” Johnson’s inspirational presentation at the Americas
Lodging Investment Summit and how he achieved success both on and off the court.
• his visit to Fiji with Dr. Chuck as we announced the acquisition of the Outrigger Fiji Beach Resort and Castaway Island, Fiji.
• massive flight cancellations due to the weather and the importance of the first five “Golden Minutes” our guests experience when they walk through our resorts’ doors – a warm smile and genuine aloha mean the world and will not be forgotten.
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March 2014At a glance…• Honolulu Festival celebrated 20 years. • Kapalua Villas General Manager TJ Oesterling ‘pays forward’ his love
for LivingWell to Hawai‘i’s youth.• Kani Ka Pila Grille celebrated their 5th anniversary to a sell-out crowd.• Waikīkī’s popular monthly Nā Mele No Nā Pua Sunday Showcase
returned to Waikiki Beach Walk®.• Barry Wallace was elected to the American Hotel & Lodging
Association’s board of directors.• Personnel Recognitions: Outrigger welcomed general sales agents
– ADS Consulting in France and Union Way China in Beijing, China; revenue management changes with Beverly Fidel as director of revenue management for Outrigger Waikiki Beach Resort and Czarina Lam as director of revenue management for OHANA Hotels and Resorts; and Albert Chan’s promotion to corporate director operations Asia Pacific.
• Wendy Lee retired from the Embassy Suites® – Waikiki Beach Walk®.• Outrigger Laguna Phuket Resort and Villas congratulated February
Hosts of the Month and held MITTRAPAB training.• Outrigger Little Hastings Street Resort and Spa Noosa participated
in 2014 Clean Up Australia Day and collaborated with Sheraton Noosa Resort drawing a major tourism forum to Noosa.
• Outrigger Fiji Beach Resort Kids Club and Meimei (Nanny) Centre enjoyed an upgrade; vuvale congratulated Jonacani Masi for saving a father and son; celebrated February star performers; and Sales and Reservations staff conducted a cleanup.
• Outrigger Hotels and Resorts was honored with a TravelAge West 2014 Editor’s Pick Award nomination for Best Hotel Chain, Hawai‘i.
• The Outrigger Reef Waikiki Beach’s O Ke Kai Series highlighted Hawai‘i’s great voyaging canoes.
• Values were celebrated near and far at the Outrigger Reef Waikiki Beach and Outrigger Twin Towns Resort.
• Outrigger Surfers Paradise staff canteen got a makeover thanks to a host group activity.
• Outrigger bid a fond Aloha to Dorsey Brady who passed away.• Kaipo Ho reached out to hosts to reaffirm our original values hold true
to the new global Outrigger on the 20th anniversary of Ke ‘Ano Wa‘a.• Hawai‘iloa was gently returned to her ocean home.
Dr. Kelley highlighted…• hosts in Fiji and Castaway Island’s 1808 honored for their leadership
at the 17th annual AON Fiji Excellence in Tourism Awards.• Geoffrey Shaw receiving the Fiji Tourism Visionary Award at the
AON Excellence in Tourism event.• how times have changed and delved deeper in each of the places
we do business!• a story that connected current, front-page news with the history
of an old family-operated inn, with a more modern family-operated hotel company in the Pacific and with a Colorado state trooper injured while trying to stop a bizarre serial carjacking.
• another lost flight as the world focused on the whereabouts of Malaysia Airlines Flight 370.
• how wonderful programs like Ke ‘Ano Wa‘a are fine examples of why Outrigger is a Great Place to Work and Grow.
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April 2014At a glance…• Personnel Recognitions: Andrew Gee as regional director of sales and marketing
for Australia and New Zealand; Karen Marvell as director of sales and marketing for our Fiji resorts; Jason Zvatora as regional director of revenue and distribution our resorts in Australia and Fiji; Kathy Hansberry with the addition of promotions to her PR role as promotions and public relations manager; Debbie Murakami as assistant general manager at the Holiday Inn® Waikiki Beachcomber Resort; Sheryl Tsugawa as assistant general manager at the Outrigger Reef Waikiki Beach; Jordan Joanou as director of revenue and pricing, Hawai‘i/Guam; Mary Loy as director of sales and marketing for the Outrigger Waikiki Beach Resort; and Richard Oshiro as director of sales and marketing for the Outrigger Reef Waikiki Beach.
• Josefina Ader retired from Holiday Inn® Waikiki Beachcomber Resort.• HR Assistant Ashley Cabradilla shared her passion for LivingWell.• Outrigger Laguna Phuket Resort and Villas celebrated Hosts of the Month
for March and the Thai New Year.• Outrigger Phi Phi Island Resort garnered a booking.com award; hosted 13 travel
agents from the U.S., Canada and South America; congratulated Host of the Month Khun Varee; and held their ‘Public’ Spirit Day clean up.
• Outrigger had prominent presence at the inaugural Spartan Race Hawai‘i.• Outrigger Enterprises went mobile with a smartphone-optimized website.• Outrigger recognized hosts who reached milestone years of service and
exemplary Hosts of the First Quarter 2014.• Outrigger Twin Towns Resort teams cleaned up Greemount beach and hill as a
service project and raised awareness for native bilbies.• Kiahuna Plantation Resort Kauai by Outrigger® celebrated nutrition month.• Outrigger Laguna Phuket Beach Resort celebrated its first anniversary.• Mark Simmons garnered prominent PR at a special MICE event.• Outrigger Fiji Beach Resort hosted Australian travel writers.• The OHANA Waikiki East celebrated Paddle 5.• Outrigger proudly supported outstanding high school students at the 10th
Annual Citizenship Awards.• Outrigger signed on as official hotel sponsor for the 3rd Annual Hapalua,
Hawai‘i’s Half-Marathon and was out in force!• Outrigger Little Hastings Street Resort and Spa welcomed the arrival of
solar-powered electric buggies.• Royal Sea Cliff Kona by Outrigger® participated in Earth Ocean Festival.• Outrigger made Easter brighter for Army families and the Wounded Warrior
detachment with Easter baskets and the season was celebrated throughout our properties.
• Ruthann Yamanaka and Elizabeth Cambra were recognized at PBN’s Women Who Mean Business awards.
• Outrigger University Growing Leaders grads were congratulated.• Embassy Suites® – Waikiki Beach Walk® honored Daniel Spracklen with a
national Spirit of Embassy award for saving a life.
Dr. Kelley highlighted…• the fact that we are missing the boat when it comes to travelers to the U.S.
from China.• good news about international travel with the extension of a Visa Waiver
Program to residents of Hong Kong and Macau -- it’s a start.• his trip to Mauritius to attend a spectacular opening party for the Outrigger
Mauritius Resort and Spa.• his trip to Hainan, China, and the dramatic growth of Travel & Tourism in that
island province, soon to be the location of Outrigger’s first property in China.
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May 2014At a glance…• Outrigger held its 2013 Po‘okela Excellence in Leadership Awards.• E-Commerce Coordinator Thaila Kaikana shared that little changes can reap
big results in our LivingWell feature for May.• David Carey shared plans to revitalize the Outrigger Reef Waikiki Beach with
construction to start in 2017 and completion in 2019.• 2014 Global Leadership Conference highlights were shared.• Outrigger Phi Phi Island Resort and Spa celebrated Songkran.• 25,000 attended the 12th Annual Waikīkī SPAM® Jam.• Embassy Suites® – Waikiki Beach Walk® partnered with Ho‘okipa Workforce
Academy’s College and Career Readiness program at Kaimuki High School; hosted the senior class of Ke Kula Kaiapuni ‘O Ānuenue; and highlighted Carol Lopes’ commitment to Ke Kula Kaiapuni ‘O Ānuenue’s career day.
• Chuck Shishido and Ruthann Yamanaka visited Outrigger Guam Beach Resort.• May Day was celebrated at the Outrigger Reef Waikiki Beach and Liholiho
Elementary students, teachers and parents were hosted and inspired.• Nearly 1,000 people turned out for the launch of Hōkūle‘a and Hikianalia.• #teamOutrigger rocked it at the 36th Visitor Industry Charity Walk.• Kiahuna Plantation Resort Kauai by Outrigger®’s Amancio Ruiz retired.• Personnel recognitions: Michael Mangan joined us as director planning and
support, Asia Pacific; Craig Wienckowski as corporate director, finance; and John Gerrard as area general manager Australia and general manager Surfers Paradise. We welcomed back Kenny Kan as corporate director, business planning and analysis; promoted Tom Wakita to area director of sales and Bob Berges to director of operations for Outrigger’s vacation ownership division.
• Standouts for the quarter and month were recognized at the Outrigger Laguna Phuket Resort and Villas.
• We bid a fond aloha to Grant James.• Outrigger Guam Beach Resort was honored with a Hotel Award 2013 by
HIS Tours Inc.; joined the Japan Guam Travel Association and Guam Hotel & Restaurant Association in a beach cleanup; congratulated Outrigger Management Fundamentals grads; and supported the American Cancer Society.
• Our Phuket resorts joined the community in planting 4,500 mangrove saplings.• Paddles Progress: The Holiday Inn® Waikiki Beachcomber Resort celebrated
Paddle 5 by donating flower lei for fallen soldiers at Punchbowl Cemetery for the Memorial Day weekend and Embassy Suites® – Waikiki Beach Walk® recognized milestones in conjunction with a values suite-tivity.
• Outrigger Little Hastings Street Resort and Spa hosted a sunset concert and dinner for the Noosa International Food and Wine Festival.
• Outrigger Waikiki Beach Resort hosts and guests made lei for our veterans’ cemeteries.• Outrigger supported the 4th Annual Mele Mei Celebration.• Castaway Island, Fiji Executive Chef Lance Seeto brought Fijian cuisine to
media, travel trade and consumers on a culinary mission to So. California.
Dr. Kelley highlighted…• what he said to 150 key members of our management, sales and revenue teams.• National Travel & Tourism Week USA.• advances in technology and how things are moving quickly in the area of
booking hotel rooms. Yes, “…the times, they are a-changin.’”• his perspective on Memorial Day 2014 and gratitude to all who dedicated
a portion of their lives in one of our nation’s uniformed military services to protect our freedom and achieve piece and security for us.
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June 2014At a glance…• Personnel Recognitions: Richard Oshiro announced as area
director of leisure sales; promotion of Natalie Caceres to director of sales for the Holiday Inn® Waikiki Beachcomber Resort; Steven Andrews to general manager of Castaway Island, Fiji; Heather Ballao-Doeringer to senior manager, Global Marketing, Kyle Richards to manager, Global Marketing and Shilla Lee to marketing account executive; and Masato “Waka” Wakasugi joined us as sales manager – Japan based in Tokyo.
• Sean Dee was nominated to the Hawai‘i Tourism Authority board of directors.• Outrigger Fiji Beach Resort Executive Housekeeper Tepola
Natadra weighed in as “The Biggest Winner” for our June LivingWell feature; Front Office and Talai Teams brightened Joan of Arc School; standouts for the month were congratulated; committed to sponsoring a rugby league in 2014; and celebrated Sigatoka Day 78th birthday.
• Outrigger Guam Beach Resort’s Executive Sous Chef “JR” Taga participated in the Micronesia Chefs Association Maila Ta Fan Chesa fundraising event.
• Outrigger sponsored teams for the 2014 Honolulu Ekiden and Law Enforcement Torch Run for Special Olympics.
• Outrigger Waikiki Beach Resort added a sand sculpture contest and scavenger hunt to their list of complimentary guest activities and welcomed thousands beachfront for the Walter J. Macfarlane Regatta.
• Outrigger Phi Phi Island Resort and Spa celebrated their employee of the month; held a guest satisfaction workshop for hosts; and held a coral nursery replanting and maintenance effort to “save the sea.”
• Outrigger Twin Towns Rocked On at Australia’s coolest celebration of rock ‘n’ roll.
• Castaway Island, Fiji welcomed an international media group.• Our Phuket resort hosts participated in the Laguna Phuket
International Marathon.• David Carey and Outrigger were recognized by the Military Affairs
Council of the Chamber of Commerce of Hawai‘i for efforts with the military.
• Holiday Inn® Waikiki Beachcomber Resort hosts enjoyed Service Week.• Outrigger celebrated Hawaii’s Great Voyaging Canoes through the
O Ke Kai Series at the Outrigger Reef Waikiki Beach Resort and paid tribute to Herb Kawainui Kane.
• Outrigger’s Toastmasters Club received Distinguished Club status!• Outrigger’s LivingWell team were treated to an inspirational
afternoon at Hickam Field.• Outrigger’s Chinese representatives spread the Aloha in China at
Chunmiao Little Flower fundraiser.• Embassy Suites® – Waikiki Beach Walk® launched their summer
initiative, “Catch Me at My Best.”
Dr. Kelley highlighted…• the early days at Outrigger Enterprises and what a “blast” they were.• the need for high-quality education and congratulated this year’s grads.• RIMPAC 2014, the largest ever!
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July 2014At a glance…• Sun Wong was honored as one of Hawai‘i’s top young business professionals
by Pacific Business News.• Personnel Recognitions: Marie Cabanas promoted to general manager of
Kona Hawaiian Resort and Kathy Ka‘ai to general manager of Mauna Loa Village; Alan Darr named corporate director, human resources and support, Asia Pacific; and Crystal Idica welcomed as senior account executive: OTAs.
• Outrigger Guam Beach Resorts’ Phillip San Nicolas and Fred Barasi were nominated for Guam Hotel & Restaurant Association and Guam Visitor Bureau’s Golden Latte Awards and the resort created a lively island experience for visitors and locals at the Guam Visitors Bureau barbecue block party.
• Castaway Island, Fiji, Outrigger Fiji Beach Resort and Outrigger Laguna Phuket Resort and Villas recognized their June standouts.
• Outrigger Surfers Paradise Guest Services Manager Cher Allen shared how her lifestyle is LivingWell!
• Hosts of the Second Quarter 2014 and milestone years of service were recognized and celebrated.
• OHANA Waikiki Malia blessed its new fitness center.• Waipouli Beach Resort & Spa Kauai by Outrigger® and Lae Nani Resort Kauai by
Outrigger® celebrated their successes of the first half of 2014.• Outrigger Twin Towns Resort “Embraced Life” in the true spirit of “having a
go” at their own winter Olympics and celebrated Multicultural Week 2014.• Kiahuna Plantation Resort Kauai by Outrigger® learned fire safety form the
Kaua‘i Fire Department.• Outrigger celebrated the milestone of Ke ‘Ano Wa‘a’s 20th Anniversary and
Kaipo Ho shared the story behind the Ke ‘Ano Wa‘a logo.• We bid Aloha to Royal Sea Cliff Kona by Outrigger®’s James “Kimo” Kahale on
his passing.• Outrigger was the exclusive hotel sponsor of the XTERRA Freedom Fest.• Hawaii Hospitality magazine published “Women at the Top” including our
own Karen Villarmia, Sheila Gerbig-Hussey, Pam Yagi, Nora Weatherwax and Carol Hanna.
• Outrigger Fiji Beach Resort: The Finance department gave Nalagi Public School a facelift; vuvale teamed up with Newport Rugby Club in upgrading Conua School; and they provided jerseys for the Nadroga Rugby League.
• Green thumbs were recognized at Wyndham at Waikiki Beach Walk and Outrigger Reef Waikiki Beach by the Hawai‘i Green Business Program.
• Our Thai hosts celebrated Khao Phansa Day (Buddhist Lent Day).• The Outrigger Laguna Phuket Resort and Villas joined in a community clean up.• We bid a fond Aloha to Monica Fo (Corporate HR) on her passing.• Outrigger Waikiki Beach Resort hosted interns and Hawai‘i State Teachers
Association teachers.• Kaipo Ho highlighted Ke ‘Ano Wa‘a leaders or Nā Alaka‘i.
Dr. Kelley highlighted…• Independence Day 2014 and asked us if we have lived up to our Founding
Fathers’ hopes and expectations and if not, what will we do to help get us back on the right track and “Let Freedom Ring.”
• the “shift,” with Chinese investors buying up U.S. hotels.• the many segments of our company taking time to recognize and honor
members of our ‘ohana who have turned in exceptional performance and added his personal note of congratulations and thanks.
• the members of our ‘ohana celebrating significant anniversaries and particularly our Chief Executive Officer David Carey.
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August 2014At a glance…• Personnel Recognitions: We welcomed Robin Estrada as Outrigger Reef
Waikiki Beach director of sales and marketing; Bryan Hopkins as web developer/technical consultant; Michael Regan as EVP and CFO; Peter Skinner as vice president, design and projects; Marisa Guerrero as social media strategist; Ruud Hulscher as general manager of Outrigger Phi Phi Island Resort and Spa; and Mieko Watanabe as internal audit manager. We promoted JR Taga to executive chef; Akiko Futakami Glasscok to director of sales; Laurie Hirata to director, data management; Raymond Scott to director, systems integration; Lisa Sur to senior business systems analyst; and Alan Lee to programmer analyst II.
• Outrigger’s Global Contact Center honored top retail and wholesale performers.• Outrigger Waikiki Beach Resort pool attendant Peter Mercado shared his
enthusiasm for wellness in our August LivingWell feature.• Outrigger in Australia formed a relationship with Yakka Employment
Specialists and Icon Training to provide training and work experience for indigenous young people.
• Outrigger Fiji Beach Resort showed vuvale spirit for July’s standouts; held their third annual Staff Carnival; and hosted the final qualifying round for the 2014 Barista of the Year competition.
• Kaipo Ho revisited the pillars of the Outrigger experience.• Outrigger Waikiki Beach Resort celebrated 47 years of hospitality and both
beachfront resorts participated in Duke’s OceanFest lei-making ceremony.• Outrigger University graduated Management Fundamentals Program hosts
in Hawai‘i and on Guam!• Holiday Inn® Waikiki Beachcomber Resort was chosen as one of 10 properties
for IHG’s China Ready pilot program.• 5th Annual WaikĪkĪ Steel Guitar Festival drew hundreds to Waikiki Beach Walk®.• Out and about with Kids magazine voted Outrigger Laguna Phuket Resort
and Villas, Outrigger Fiji Beach Resort and Castaway Island, Fiji best in their regions for family holidays.
• Kiahuna Plantation Resort Kauai by Outrigger® held their Kōloa Plantation Days celebration.
• The OHANA Waikiki East celebrated Paddle 1 with a role interchange.• Outrigger joined Hawaiian Airlines at Chaoyang Park Consumer Day to
promote Hawai‘i as a travel destination to this growing market.• Malolo District Primary School celebrated “The Early Childhood Week”
campaign and Castaway Island, Fiji sponsored the day’s catering.• Dr. Chuck Kelley shared how Outrigger “weathered” Iselle and property
storm stories were shared.• Embassy Suites® – Waikiki Beach Walk® highlighted their hero Daniel Spracklen.• Outrigger was the official sponsor for the first Spartan Trifecta Hawaii.• Outrigger Laguna Phuket Beach Resort held a special event for children at
The Life Home Project Children’s Shelter.• Wyndham at Waikiki Beach Walk shared The Outrigger Way with the
Institute for Human Services by serving lunch.• Hosts of the Waipouli Beach Resort & Spa Kauai by Outrigger® and Lae Nani
Resort Kauai by Outrigger® celebrated their spirit of caring for one another.• Outrigger hosted a weekend of musical events with Kani Ka Pila Slack Key Jam,
Kani Ka Pila Grille Talent Search Finals and Hawaiian Slack Key Guitar Festival.• Call the Coach moved to Ala Moana Hotel.
Dr. Kelley highlighted…• our power to make an extraordinary impact on almost every guest we meet
and significantly influence how they feel about their visit.• Tony Del Piano who exemplified true hospitality for nearly 60 years.• the excitement of Duke’s OceanFest 2014, and thanked all those who
generously donated to perpetuate the wonderful enduring legacy left to us by the extraordinary son of Hawai‘i, Duke Kahanamoku.
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September 2014At a glance…• Personnel Recognitions: We welcomed Paul Brent as director of sales, Australia.• Outrigger Waikiki Beach Resort hosted Expedia executives at a Mahalo Party.• Dr. Chuck Kelley, Pila Hanson and Chad Teramae shared Outrigger’s
opportunities for learning through our Outrigger Summer Internship Program, Waipahu High School Academy of Hospitality and Tourism’s Pilot Mentor Program and HSTA Stacy Nishina Teacher Internship Program.
• Outrigger Twin Towns Resort embraced Mateship values, Harmony and Freedom, with a Pilates session.
• Outrigger Laguna Phuket Beach Resort’s Khun Sutthipong Yodbudth (Jay) won the Southern Thailand Regional Round Barista Championship.
• Outrigger Fiji Beach Resort launched its first public community tourism project and introduced a flower garden for their growing wedding market.
• Outrigger sponsored UH athletics with The Outrigger Resorts Soccer Shoot Out, OHANA Hotels and Resorts No Ka Oi Soccer Tournament and the Outrigger Resorts Soccer Classic.
• Outrigger Surfers Paradise hosted bloggers in town for a convention.• Outrigger held its annual Wellness Fair providing free health services to ‘ohana.• Castaway Island, Fiji Food & Beverage Manager Monica Koroiveibau shared
her enjoyment of life, friends and work and contributes positively to the community because of her LivingWell efforts.
• The Outrigger Fiji Beach Resort’s Jane Turaga was named “Biggest Winner;” Peter Hopgood received recognition at the 2014 HM Awards for Hotel and Accommodation Excellence; and August’s vuvale of the month were acknowledged for their exemplary efforts.
• Outrigger Guam Beach Resort graduated a class of department skills trainers.• Outrigger’s Hawai‘i beachfronts were voted the “Apple” of many vacationers’
eyes at the Apple Vacations’ Golden and Crystal Apple Awards in Chicago.• International Housekeepers Week was celebrated across the globe.• The OHANA Waikiki East better understood their property’s Sense of Place
through music, food and story as they celebrated “Where We Come From.”• The O Ke Kai Series continued at the Outrigger Reef Waikiki Beach.• Outrigger joined Hawai‘i Food & Wine Festival’s Keiki in the Kitchen as official
hotel sponsor.• Outrigger hosted a weekend in support of UH football and wahine volleyball.• Ed Case briefed the ‘ohana on two ordinances signed into law that greatly
affect Waikīkī and Hawai‘i tourism overall – banning sitting and lying on Waikīkī public sidewalks and urinating and defecating in public in Waikīkī.
• Outrigger Little Hastings Street Resort and Spa Noosa co-hosted DestinationQ, whose purpose is to make Queensland Australia’s number one tourism destination.
• David Carey announced the purchase of the Konotta Island Resort in the Maldives to reopen in 2015 as the Outrigger Konotta Maldives Resort and is honored by the Honolulu Navy League with the American Patriots Award.
• The inaugural 2014 Outrigger Asia Pacific Leadership Conference kicked off and introduced the unique culture of Thailand to attendees. Mark Simmons provided a highlight of the three-day event.
• Dan Wacksman was a keynote speaker at EyeForTravel, Travel Distribution Summit in New York.
• Our Global Contact Center welcomed Dr. Richard Kelley, Linda Jane Kelley and Dan Wacksman to an “All Hands” employee meeting.
Dr. Kelley highlighted…• the issues that brought danger and turmoil to Russia’s neighborhood
affecting many, including those who make their living directly or indirectly through Travel & Tourism.
• his talk to key leaders of our ‘ohana from Hawai‘i and Guam properties sharing that our company’s culture expressed in Ke ‘Ano Wa‘a should continue to guide us to success as we “Steer a Steady Course.”
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October 2014At a glance…• We unveiled our revitalized brand direction.• The Waipouli Beach Resort & Spa Kauai by Outrigger® bid a fond aloha to
Lenora Astero, their first retiree!• Paddles Progress: The Holiday Inn® Waikiki Beachcomber Resort celebrated
“Where We Come From” with fun and fashion; Company Services led an activity celebrating Paddles 1 and 2 sharing how hosts and their families first came to Hawai‘i; and the OHANA Waikiki Malia celebrated “Where We Come From” with a “Noodles Unite the World” theme.
• Global Contact Center hosts joined the tailgate tradition at the UH vs Colorado University game, hosting a promo table; ‘ohana walked to raise funds for the Lymphoma and Leukemia Society; and Opera was launched!
• Outrigger Mauritius Resort and Spa hosted Aussie media to “Delicious Mauritius;” Ruthann Yamanaka and Alan Darr hosted Employee Roundtables and greeted our newest hosts with a heartfelt “Bouzour!”
• Outrigger celebrated Aloha Festivals with a host of lively events.• Outrigger Phi Phi Island Resort held its annual Sports Day.• Outrigger Laguna Phuket Resort recognized Hosts of the Quarter and
Month and also held their Host Party 2014, “Red Carpet Night.”• Outrigger Guam Beach Resort General Manager John Wigsten shared his
journey to a life of LivingWell as October’s LivingWell feature.• Barry Wallace highlighted the Extraordinary Experiences Delivered at the
Outrigger Enterprises Hawai‘i and Guam Regional Conference 2014.• Personnel Recognitions: Outrigger welcomed Pascal Billon as general
manager of the Outrigger Konotta Maldives Resort; announced Therese Chee as director of financial systems; and welcomed Susan Read as senior financial systems analyst.
• Outrigger congratulated hosts who celebrated major milestones and Hosts of the Third Quarter 2014.
• Dr. Chuck Kelley reported on Ebola and asked, “Will it affect the Hospitality Business?”• Outrigger’s Thai resorts celebrated the Phuket Vegetarian Festival and
participated in Cherngtalay Tourism Sports Day.• Outrigger Fiji Beach Resort acknowledged outstanding hosts; began their major
community tourism project with a groundbreaking ceremony; and was the lead for the Nadroga/Navosa Schools Chef Challenge.
• The Outrigger Laguna Phuket Beach Resort organized a “Town Hall Meeting” sharing news and recognizing hosts for outstanding work performance during the quarter.
• Castaway Island, Fiji was named third best family resort for its outstanding holiday appeal and facilities for families by Holidays with Kids and Outrigger Fiji Beach Resort was praised for its Bebe Spa, Little Riggers, Beach Riggers, kids’ clubs, teen activity programs and Meimei nanny service.
• Castaway Island, Fiji celebrated 44 years of statehood with games and food.• Outrigger commemorated Princess Ka‘iulani’s 139th birthday with a lei-
draping ceremony and a gathering hosted at the OHANA Waikiki East.• #teamOutrigger joined the Road Warriors in San Diego, teaming up with the
UH Alumni Association in support of the Rainbow Warriors.
Dr. Kelley highlighted…• Founders’ Day, September 29, a day for many activities throughout the
company as we honored Roy and Estelle Kelley on this first annual celebration.• how important the management of crises has become in our world of
instantaneously transmitted information and misinformation – he reminds us through the words of Warren Buffett: “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.”
• the importance of voting in each and every election for the quality of life in our country – our vote it vital!
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November 2014At a glance…• Outrigger sponsored XTERRA World Championships on Maui.• Outrigger Fiji Beach Resort and Castaway Island, Fiji hosts and Australian travel
writers got their hands dirty during a media FAM; and E1/Kaukahi went live.• Outrigger Fiji Beach Resort guests celebrated Hindu Diwali Festival; Bebe
Spa’s Shivanjani Lata won Therapist of the Year at the Australasian Spa Association’s (ASpa) annual conference; Freelance Travel Writer Tiana Templeman won the “Best Family Travel Story” category sponsored by Outrigger at the Australian Society of Travel Writers’ Awards for Excellence; food writers from New Zealand were treated to the resort’s hospitality and cuisine; October stars were recognized; Bebe Spa Sanctuary won Spa Design of the Year at the Pevonia Spa Awards; and more than 700 patients were seen by American eye doctors with the resort’s help.
• Castaway Island, Fiji’s Pastry Chef Rohit Singh won Junior Chef of the Year at the national Moffat Salon Culinaire competition; and the resort was featured on Weekend Today.
• Susan Taraya shared her life-changing journey to better health as our November LivingWell feature.
• Our Hawai‘i beachfront properties were treated to All Blacks action.• Hōkūlani Waikiki – Hilton Grand Vacations Club was honored with a WIA
Hana Nui Award and gained LEED certification.• Outrigger Reef Waikiki Beach’s Danny Tagawa and Kiahuna Plantation Resort
Kauai by Outrigger®’s Roselyn “Roz” Ozaki retired.• Personnel Recognitions: Paul Cutler joined us as director of sales and marketing
for our Fiji resorts; Kristopher “Kris” Honeycutt as Global Distribution corporate director; Jill Kawakami as manager, project services; and Biu Waqaniburotu as human resources manager for Castaway Island, Fiji. Bill Rees was promoted to Royal Kahana Maui by Outrigger® general manager; Athena Cajudoy as Maui Eldorado Kaanapali℠ by Outrigger® general manager; and Simeon Miranda to corporate director – operations, Pacific, relocating to Guam.
• Kiahuna Plantation Resort Kauai by Outrigger® held their “Olympics.”• Outrigger Little Hastings Street Resort and Spa Noosa partnered to assist
the Disabled Surfers Association. Their first fundraising event was the inaugural Melbourne Cup luncheon.
• Outrigger Guam Beach Resort familia participated in the Ko’ko’ Half Marathon and Ekiden Relay; Chef “JR” showcased his talents at the Guam Humanities Council Eat Your Heritage III Gala, while mentoring his team from the Guam Community College Culinary Program.
• Outrigger Laguna Phuket Resort and Villas held MITTRAPAB training and tree planting.
• The OHANA Waikiki Malia celebrated “What We Do” with a pumpkin contest.• Outrigger Reef Waikiki Beach hosts held their annual pumpkin carving/
decorating contest demonstrating Outrigger’s values and held their final 2014 O Ke Kai Series event of the year.
• Kathy Hansberry highlighted the Outrigger Resorts Rainbow Classic 50th Celebration and all the action – on and off court!
• Quarterly Maika‘i Awards were presented at the Global Contact Center.• The Outrigger Asia-Pacific team attended ITB Asia in Singapore and World
Travel Market 2014 in London showcasing our new brand.• Our Thai resorts participated in the Laguna Phuket Triathlon 2014.
Dr. Kelley highlighted…• that the flu kills many more people than Ebola, highlighting flu stats and the
importance of getting a flu shot.• oil prices plummeting and if that is good or bad news for Travel & Tourism.• Outrigger’s support of the U.S. armed forces and how we owe so much who
dedicate their lives to preserving our freedoms.• the memorable trip he and Linda had behind the Berlin Wall and their “close call!”• travel and tourism in turbulent times that has him concerned for the
immediate and longer-term future of our industry.
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December 2014At a glance…• Outrigger bid a fond Aloha to Gregg Enright after 27 years of service.• Dr. Chuck Kelley shared that trying to bias TripAdvisor® reviews is a
bad idea.• Outrigger Laguna Phuket Resort and Villas celebrated its 5th
anniversary with ritual ceremonies.• Outrigger University graduated another Management Fundamentals
Program class.• Outrigger Laguna Phuket Beach Resort and Villas hosted a Black Tie
Muay Thai event in their new Similan Ballroom.• Our LivingWell feature for December was badminton player
Nidawadee Raksayot (Tar) who stressed the importance of work-life balance.
• Outrigger’s Hawai‘i Sales and PR Team hit the road for the fall Outrigger Resorts Aloha Tour Showcase to update Travel Partners and select media outlets, covering 1,300 miles!
• Alan Darr and Bill Visser visited and reported on our Fiji resorts.• Global gatherings were held celebrating the season.• Kiahuna Plantation Resort Kauai by Outrigger® celebrated
Thanksgiving and gave back to their community.
Dr. Kelley highlighted…• the remarkable year we’ve had.
Are you on Instagram?By Marisa Guerrero
So are we! Instagram is an online mobile photo-sharing, video-sharing and social networking site. With over 300 million active users, as of this month Instagram has just surpassed Twitter tweeters! Want to get your pictures featured on our Instagram accounts? Tag us at @OutriggerHawaii or @OutriggerResorts and get in on the action! (link: http://instagram.com/outriggerresorts and http://instagram.com/outriggerhawaii).
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More seasonal merrimentBy Kathy Foley
As promised, here are more holiday photos (Pages 17-19) as host celebrations are held near and far.
Sandy Tran, Abe Pinehaka, Jennifer Thepsenavong, Alan White, Sheila Pike, Judd Winchester, Will Harden, Lisa Sur, Lori Ishiyama,
Ivan Paik and Lianne Bryant
Roy Shimabuku and Soo Tana digging inBack: Stanley Daguay, Clinton Ogata, Santa and Christopher-James Sword. Front: Tino
Geronimo and Anchalee Bondroff Santa and Yu-Ling Li, Elain Peng,
Huan Mei Chen and Ming Ying Wang
Back: Hitomi Saunders, Sheryl Tsugawa, Helina Wong, Vicki Valenciano, Myra Kuboyama and Santa. Front: Robin Estrada, Teresa Shepherd,
Leigh Bulseco and Janice ShizumuraBack: Lee Kamae, Czarina Lam and Lisa Tojo
Front: Jordan Joanou, Ian Milley and John McDonald
Back: Sophia Luo, Feng Shi Yee, Jin Feng Han, Yu Xia Huang, Winnie Ho and Karen Fong. Sitting: Yu Ying Lin, Angela Wan,
Li Xing Liang and Eddielyne SarmientoBack: Mandy Fang, Wan Ruo Kwock, Cynthia Thom, Santa, Qun Hao Huang
and Larisa Xu. Front: Hai Shan Peng, Hui Hong Lu, Joanna Lee and Jenny Wu.
Page 18
Seasonal Merriment ... << From 17
Lianne Bryant and Marivic Gushikuma Val Lee, Lois Endo, Milton Lafitaga, Gayle Izutsu and Kristy Im
Back: Danny Wang, Gay Shinbara and Lorry Ijima-Sato. Front: Kris Honeycutt, Kathy Hansberry, Marisa Guerrero and Brent Shiratori
Back: Jonathan Trueman, John Fayette, Carl Kruse, Yoke Sasaki and Glenn NagasakoFront: Stanley Trueman, Wai Choi Ho, Santa and Destiny-Aloha Lee
Back: Sandra Sakka, Tammy Arakaki, Lisa Kwok, Santa and Cynthia Kagami. Front: Diane Lau, Evelyn Dellosa, Merle Dagdagan, and Debra Chan.
Wendy Afuso, Libby Young, Beverly Villanueva and Santa
Back: Vicki Navasca, Cresilda Justo, Llezle Peralta, Francisca Lim, Santa and Daryl Yoshimura. Front: Daryl Yoshimura, Ok Sim Pae, Hipolita Rosete,
Lilia Domingsil and Melanie ChanDip Ying Leung, Santa and Laura Li
Page 19
Seasonal Merriment ... << From 18
Kimo MIguel, Denise Torres, Soo Tana and Brandon Asuncion
Back: Gina Reeves, Santa and Sean Ajimine. Front: Robin Itamoto, Alohalani Alapa‘i, Makamae Iosua and Maryanne Peavy.
Back: Ritche Albano and Antonio ReyesFront: Jane Inouye, Dorinda Dunlap and Mieko Watanabe
Back. Dr. Chuck Kelley, Eddielyne Sarmiento, Nelia Gabriel, Marilyn Castillo and Lucino Sacro. Front: Mioko Kustin, Dolores Inoke,
Alejandro Curammeng and Jerry Dipaysa.
Talent abounds at OutriggerKumu Hula Charles Naura and his dancers
Bruce Taununu’’s fire dance was reduced to LED lights, thanks to Director of Security Jerry Dolak’s quick action;
the drummers didn’t miss a beat!
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Rockin the Outrigger Resorts trolley, ho, ho, ho!
Bitsy Kelley (far right) joined notable community leaders including Governor David Ige, Mayor Kirk Caldwell, Tom Moffatt on-stage for the
tree lighting ceremony.Christmas lights on the Outrigger Resorts trolley
Outrigger joins in the 30th celebration of Honolulu City LightsBy Kathy Hansberry
It all began in 1985, when the late Mayor Frank F. Fasi created a free event that included a lighted tree on the main lawn, tree display in the courtyard, holiday concert and displays of light on the trees and buildings from downtown Honolulu to the civic center. The Honolulu City Lights display has grown exponentially over the years and this year celebrates its 30th anniversary of festive displays and family-friendly activities that officially start the holiday season on O‘ahu. Honolulu City Lights opens on the first Saturday of December with the lighting of Honolulu’s 50-foot tree. The opening night celebration at Honolulu Hale kicks off a month-long holiday display of trees, wreaths and oversized sculptures including the famous Shaka Santa lounging with Tutu Mele at the City Hall fountain. In addition to the tree lighting ceremony, there is a Public Workers Electric Light Parade and a star-studded holiday concert on the grounds of the Frank F. Fasi Civic
Center grounds. The family-friendly event also includes food booths and a chance to visit with Santa Claus. Outrigger Resorts, the exclusive and only hotel sponsor of this event, was well represented by Bitsy Kelley, vice president of communications, as she joined other notable community leaders including Governor David Ige, Mayor Kirk Caldwell, Tom Moffatt and many others on-stage for the tree lighting ceremony. An Outrigger Resorts branded open-air trolley filled with hosts and their ‘ohana also joined the 50-plus unit parade including sponsors, marching bands, floats, city vehicles, buses and other festively adorned vehicles that made their way down the 1-mile route from ‘A‘ala Park to Honolulu Hale. The opening tree lighting ceremony, parade and concert was also broadcast live on Oceanic Cablevision ‘Ōlelo. Missed the parade? You’re in luck as ‘Ōlelo will air repeats during the month, and a Parade Special will also be shown on KITV4, schedule to be announced. Happy Holidays!
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Back: Bruce Musrasrik, Will Harden, Lily Tran, Dan Daniels, James Wilson, David Asakura, Larry Asakura and Nancy Daniels. Front: Ed Case, DJ Harden, Thaila
Kaikana, Jessica Thomas, Lisa Asakura, Laura Asakura, Annie Nguyen and Lisa Tojo.
Isaac Lee, Ashley Cabradilla, Albert Kim, Ed Case, Dan and Nancy Daniels and Joanna Padilla
John McDonald, Lisa Tojo, Nancy and Dan Daniels, Lisa Asakura, Milton Lafitaga and Kathy HansberrySean Dee and daughter Alexis - finishers!
Outrigger Resorts sponsors XTERRA Trail Run World ChampionshipBy Glaiza de Gracia and Kathy Hansberry
A crisp December morning in Hawai‘i greeted over 2,000 runners from around the world at Kualoa Ranch for The Paul Mitchell XTERRA Trail Run World Championship race. On Sunday, Dec. 7, the annual XTERRA race captured the attention of many with its challenging course trails and exciting host site location on the Windward side of O‘ahu. As the only official hotel sponsor of XTERRA, Outrigger Resorts was on location bright and early with family-friendly activities and giveaways at the Outrigger Keiki Zone. Kualoa Ranch was the perfect host site for all at XTERRA this past weekend. Breathtaking views, fun activities, upbeat music and giveaways were just some of the enjoyable aspects at the ranch on Sunday. The 21K championship course, 10K course, 5K course, and “adventure walk” took participants through terrain that varies from dense rainforest to broad open valleys, with close-up views of beautiful white sand beaches and lush cliff faces. This year, 36 Outrigger hosts, family and friends represented #teamOutrigger by running or walking in various courses. In addition, Outrigger hosts also awarded each keiki who participated in the Keiki Run with an official Outrigger keiki finisher’s medal. To top it off, the first 100 keiki finishers who showed off their shiny new medals received a free shaved ice from Kona Ice, courtesy of Outrigger Resorts. Mahalo to the following volunteers: Ed Case, Nancy and Dan Daniels, Reid Kobashigawa, Milton Lafitaga, Leilani Love, John McDonald and Lisa Tojo. A job well done to all those who participated in this year’s XTERRA race!
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Outrigger Waikiki Beach Resort General Manager Robert McConnell, former Outrigger host and retired Air Force Lieutenant Colonel Tracey Saiki and
Corporate Director Sales - Military Mildred Courtney
VIP seating for the parade hosted by the Outrigger Waikiki Beach Resort
Everyone loves a parade!
An evening of remembranceBy Nancy Daniels
Thousands lined Kalākaua Avenue last Sunday for the Pearl Harbor Memorial Day Parade, which is held each Dec. 7 to commemorate the anniversary of the attack on Pearl Harbor. From its start, the parade has been recognized by numerous veterans associations, community organizations and military and government officials and provides participants and spectators an opportunity to salute those men and women who have and continue to sacrifice for our nation. This year’s title of Parade Grand Marshal was shared by more than a dozen Pearl Harbor survivors, all of them more than 90 years of age. Parade spectators stood and saluted these heroes as they rode by in individual vehicles, courtesy of the Corvette Club of Hawaii. Once again, Outrigger Waikiki Beach Resort was proud to provide the official viewing stand for this year’s parade, with community and military VIPs and hotel guests in attendance. Mahalo to Robert McConnell, Ethan Chang, Herman Lam, the Outrigger Waikiki Beach Resort team and Mildred Courtney for ensuring this year’s viewing stand was a success.
