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Instructor Engagement Description and Instructions

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Instructor Engagement Description and Instructions ............................................................................................................1

Getting Started ...................................................................................................................................................................5

Accounts, Tools, and Passwords ..........................................................................................................................................6

You, Your Course, and Secure Data ......................................................................................................................................7

Instructor-Trainer Engagement Description ................................................................................................................................. 7

Delivery Formats ........................................................................................................................................................................... 7

Sessions and Durations ................................................................................................................................................................. 7

Logistics ......................................................................................................................................................................................... 8

Hiring ............................................................................................................................................................................................. 8

Payment ........................................................................................................................................................................................ 8

CWP Timecards ............................................................................................................................................................................. 8

Course Cancelation........................................................................................................................................................................ 9

Travel ............................................................................................................................................................................................. 9

Per Diem ........................................................................................................................................................................................ 9

Personal Information .................................................................................................................................................................... 9

Email Communication .................................................................................................................................................................10

Email Signature Block ..................................................................................................................................................................10

Help .............................................................................................................................................................................................10

Course Preparation ........................................................................................................................................................... 11

Assignment Proposal ...................................................................................................................................................................11

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One-on-One Upskilling ................................................................................................................................................................11

Training Outline ...........................................................................................................................................................................11

Course Curriculum .......................................................................................................................................................................11

Oracle iLearning (access non-workshop curriculum and tests) ..................................................................................................12

Workshop Courses ......................................................................................................................................................................12

Event Start Email .........................................................................................................................................................................13

Participation Tracker ...................................................................................................................................................................13

Virtual Training ............................................................................................................................................................................13

In-class Training ...........................................................................................................................................................................14

Certificates of Completion ..........................................................................................................................................................14

APEX iAcademy for Trainer .........................................................................................................................................................14

Member Welcome Email .............................................................................................................................................................15

WebEx .........................................................................................................................................................................................15

Start the Course ................................................................................................................................................................ 15

Update the Participation Tracker ....................................................................................................................................... 15

Finish the Course .............................................................................................................................................................. 16

Appendix .......................................................................................................................................................................... 16

Reset SSO Password ....................................................................................................................................................................16

Oracle email ................................................................................................................................................................................22

Oracle Email Configuration Quick Reference ..........................................................................................................................23

Email Signature Block ..................................................................................................................................................................23

Partner Trainer – How to Request an Oracle Single Sign-on “SSO” Account ..............................................................................24

How to Request an Oracle SSO account ..................................................................................................................................24

Participation Tracker ...................................................................................................................................................................26

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About .......................................................................................................................................................................................26

How to Access – Partner Trainers ...........................................................................................................................................26

How to Access – Contract Trainers .........................................................................................................................................27

Locate Reports .........................................................................................................................................................................28

Locate event - by Event Number .............................................................................................................................................30

View or Update Event Participation ........................................................................................................................................32

Access Training Outline ...........................................................................................................................................................35

Add VT or IC Status ..................................................................................................................................................................35

Status table ..............................................................................................................................................................................38

Complete the course roster ....................................................................................................................................................38

APEX iacademy Training Accounts: Self-Service Instructions .....................................................................................................42

Steps to request your APEX training workspace and accounts ...............................................................................................42

Oracle Academy Cadre Class List and Login Report (iLearning Report 1552451268) .................................................................44

Participant Welcome Email .........................................................................................................................................................47

Example Participant Welcome Email ......................................................................................................................................48

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Getting Started

If this is your first time as an instructor-trainer with the Oracle Academy, Welcome! If you’re re-joining us, Welcome Back! We

want to get you up-skilled so you can move-on to doing what you do best: Teaching!

This document will take about three hours to complete, and will direct Oracle Academy trainers on getting prepared for

teaching for the Oracle Academy. The document is directed to two trainer audiences:

Contract trainers – Contract trainers are paid by the Oracle Academy through a local supplier.

Partner trainers – Partner trainers are not paid by the Oracle Academy, but are paid through their school-of-hire and

are partners with the Oracle Academy.

After reading this document, ensure you have completed the following:

Contract trainers

Record your accounts names and passwords.

Successfully access your Oracle Single Sign-on account.

Successfully access your Oracle email account.

Successfully set-up your Oracle email block.

Successfully access the Participation Tracker.

Partner trainers

Record your accounts names and passwords.

Successfully create and access your Oracle Single Sign-

on account.

Successfully access the Participation Tracker.

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Accounts, Tools, and Passwords

Access to a number of systems will be granted. It is your responsibility to keep track of all your account names and passwords.

Print this page only and record your account names and passwords now.

Tool Purpose Delivery Type Account Notes

Oracle Single Sign-on

(“SSO”) Account

Required to access Oracle email and Participation Tracker.

Contract trainers –trainers that are paid by the Oracle Academy

through a local supplier will be provided an Oracle SSO account

by the Oracle Academy.

Partner trainers – trainers that are not paid by the Oracle

Academy will create their own SSO account.

In-class and Virtual My SSO account name:

My SSO password:

Oracle Email When communicating with Oracle Academy members:

Contract trainers - those paid by the Oracle Academy, are

required to use their assigned Oracle email account while under

contract.

Partner trainers - those not paid by the Oracle Academy, are not

assigned an Oracle email account. Communication may be

completed using existing email processes.

In-class and Virtual Use SSO account name and password.

Participation Tracker The on-line “Tracker” is used to record participant progress. In-class and Virtual Use SSO account name and password.

Oracle iLearning Required to access non-workshop course curriculum, tests, and

Attendance reports.

In-class and Virtual My iLearning account name:

My iLearning password:

APEX iAcademy for Trainer Required to support SQL and PLSQL courses; it allows the trainer to

request training iAcademy APEX accounts for course instruction.

In-class and Virtual APEX iAcademy Trainer account name:

My APEX iAcademy for Trainer password:

WebEx Online video conferencing tool, required to conduct virtual courses. Virtual My WebEx account name:

My WebEx password:

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You, Your Course, and Secure Data

Instructor-Trainer Engagement Description

As an instructor-trainer for Oracle Academy you will be responsible for delivering comprehensive training at scheduled training

events in your region and on occasion in other regions. Training events are organized to enable teachers in member academic

institutes to quickly and effectively learn and teach Oracle Academy curriculum. You will work closely with our Principal

Instructors and at times with other Instructors.

General Duties

Deliver Oracle Academy training events as agreed.

Demonstrate outstanding classroom and customer management skills in all events and capacities.

Manage where appropriate instructional, technology implementation, classroom environment, and related classroom

aspects of events to ensure event delivery success.

Monitor and report on feedback for assigned Oracle Academy regional training events.

Act as the first point of contact for support of the teachers registered for your event (with support from your regional

Principal Instructor if necessary).

Review teacher progress (i.e., completion of quizzes and exams, attendance).

Maintain and complete the course roster.

Preferred Skills

Prior academic teaching experience in computer science, engineering or technology.

Proficiency in Java, database design, and SQL and PL/SQL programming as required by training event.

Strong knowledge of and experience with different pedagogical approaches and classroom management skills.

Excellent verbal and written communication skills.

Self-starter who is goal oriented.

Excellence in time planning, time management and organization.

Delivery Formats

The Oracle Academy delivers three flavors of training formats to our members:

Virtual Instructor Led Training (“VILT” or “VT”)

In-class Led Training (“IC”)

Virtual Instructor Led Training + In-class Led Training (“VILT+IC” or “VT+IC”)

Courses may be delivered as Workshops or Non-workshops. More

Sessions and Durations

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Each Oracle Academy course is delivered over a number of meeting dates, referred to as “Sessions”, and each session will

meet for a specified period of time, referred to as “Duration”. Refer to Training Outline for more.

Preparation Time The Assignment Proposal will specify when to begin preparing for the course, and how much time you are allocated. The “Prep” time includes time for answering participant email questions outside of course meeting times. Unless specific plans have been arranged, you may manage your prep time on your own. Logistics

Every course has custom training dates, times and venue location (if applicable). These “logistics” are available from the

Assignment Proposal and the Participation Tracker.

Hint: Take time to carefully review the course logistics.

Hiring

If the Assignment Proposal is accepted, the Oracle Academy will hire you as an Oracle contractor. Using a Purchase Order ("PO"), the Oracle Academy will hire you through an Oracle approved hiring agency that is located in your country. Both you and the hiring agency will cooperate to successfully complete Oracle’s and the hiring agency's on-boarding processes. Payment

Your payment for services to the Oracle Academy will be paid to you by the hiring agency. In general, anticipate the payment of services to you after 1) the completion of the service and 2) the hiring agency has invoiced Oracle. The Oracle Academy cannot change payment terms arranged between the hiring agency and Oracle. If you have been hired through Oracle’s Contingent Workforce Program (CWP) (offered in the United States, United Kingdom, and India), then you will submit weekly time cards, as directed by your CWP partner. Discuss payment with your CWP partner. CWP Timecards

If hired through Oracle’s Contingent Workforce program (offered in the United States, India, and United Kingdom), when submitting timecard hours, use the timecard’s Comments box to provide the following training assignment information per course: • Event number (e.g., J005NAM7_15) • Virtual training or In-class training (e.g., VT or IC) • Time spent (in quarter hours) (e.g., 3.25)

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For example: J005NAM7_15 VT: 6.25 hrs Time cards will be rejected if training assignment information per course is not provided. Course Cancelation

A course may be canceled for various reasons. While the Oracle Academy will do its best to ensure there is no course cancelation, please understand that it may occur. If your course is canceled, you will be notified as soon as possible, so as to stop all work. If the Assignment Proposal start date has been met, or past, you may bill for any time up to course cancelation date. The Oracle Academy will pay for your services as provided, but will not pay for undelivered training sessions. Contractors will not be paid for any cancelled portions of a course. Travel

If traveling on behalf of the Oracle Academy, you will be provided instructions on how to arrange your travel. In general:

In most cases, the hiring agency you have been hired through will arrange your travel.

Book your travel with at least three weeks prior to the event start date. You may not book travel within seven days of

the event start date.

Arrange arrival 24 hours prior to the event start date. If you require more than 24 hours, provide a justification to

academy-events_ww@oracle.com.

Arrange departure the day after the final day of training. You may arrange outbound travel for the final day of the

training, but you must complete the entire training; you cannot modify the course schedule to accommodate your

travel.

Per Diem

If traveling, you will be provided a per diem. Expense reimbursement will be provided only for expenses with receipts AND

completion of the Oracle_Academy_Per_Diem_Claim_Report.xls. Download the Oracle_Academy_Per_Diem_Claim_Report.xls

Personal Information

Oracle and the Oracle Academy take personal information seriously.

Personal Information:

Includes first and last names and email addresses.

Is considered confidential, and you are required to keep that information confidential.

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DO NOT download and store Oracle personal information on your local machine, school

machine, or any machine.

DO NOT download and print Oracle personal information.

Contract trainers, those paid by the Oracle Academy, are required to use their assigned Oracle

email account while under contract.

Email Communication

Contract trainers, those paid by the Oracle Academy, are required to use their assigned Oracle email account while under

contract and when emailing with Oracle Academy, or its members. Get instructions.

Contract trainers, those paid by the Oracle Academy, are required to use their assigned Oracle email

account while under contract.

Your Oracle email address is only to be used for Oracle related business.

Email Signature Block

Contract trainers, those paid by the Oracle Academy, are required to add an Oracle Approved Signature Block to outgoing

Oracle emails. Get instructions.

Contract trainers, those paid by the Oracle Academy, are required to add an Oracle Approved

Signature Block.

Help

Course training, WebEx, or curriculum (e.g., “How do I conduct my course?”): william.mccabe@oracle.com

On-boarding (e.g., "How do I get paid?"): academy-events_ww@oracle.com

Event related (e.g., "What are the event dates, and times"): academy-events_ww@oracle.com

iLearning account issues (e.g., "My account won't work."): academy_ww@oracle.com

About the Oracle Academy program, or membership (e.g., “How do I become a member?”): academy_ww@oracle.com

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Course Preparation

Assignment Proposal

At least 30 days before an event starts, you will be emailed an Assignment Proposal (“Proposal”). The proposal provides course

specifics (e.g., event number, course title, delivery format, sessions and durations) and payment specifics (e.g., hours required

and Estimated Gross Possible Pay).

Review the proposal carefully.

Respond to the proposal within 72 hours of receipt.

Take note of the event number, as it will be referred to through the life of the

event.

Overtime

The Assignment Proposal’s Estimated Gross Possible Pay does not include

overtime, or overtime rates.

The Hiring Supplier is responsible for ensuring local labor laws are followed. If

you have overtime related questions, please contact your Hiring Supplier

contact (to be specified in the Assignment Proposal).

After accepting the Assignment Proposal, you will need to prepare for your course.

One-on-One Upskilling

If this is your first time as an Oracle Academy instructor-trainer, you will be assigned to an Oracle Academy Principle Instructor

to prepare you for your course. Expect to be contacted at least one week before your course begins.

If you need help during your first few courses, contact your assigned Oracle Academy Principle Instructor. After teaching your

third course, refer to the Help section to begin assistance.

Training Outline

Use the Training Outline to determine how to pace your assigned course’s sessions and durations to the curriculum. Sessions

and durations are specified in the Assignment Proposal. The Training Outline for your course is available in the Participation

Tracker. Get instructions.

Course Curriculum

The Assignment Proposal and the Participation Tracker will specify the course title (e.g., Java Fundamentals, Alice Workshop).

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Workshop courses do not require iLearning accounts, but do require Internet access. Refer to Workshop Courses for more.

Non-workshop courses require iLearning accounts; curriculum is accessible from your iLearning account. Refer to Oracle

iLearning (access non-workshop curriculum and tests) for more.

If you do not already have an Oracle iLearning account, you will be provided one before your start date.

Oracle iLearning (access non-workshop curriculum and tests)

Oracle iLearning (“iLearning”) is Oracle’s Learning Management System. It is used by Oracle Academy members, and course

trainers, to access the data library of Oracle Academy curriculum, and instructor resources.

Steps to login to Oracle iLearning:

1. Point your Internet browser to: http://ilearning.oracle.com

2. Type your Oracle iLearning username, password, site and then click the Login button.

Hint:

• User name – If you do not know your iLearning user name, email academy-

events_ww@oracle.com

• Password - If this is your first time using iLearning, your password will be provided in a

separate email. Otherwise, use your current iLearning password

• Site - OracleAcad

If this is your first time logging in, you will be prompted to change your password.

Instructions for assigning course curriculum in Oracle iLearning:

1. Access your iLearning account.

2. Go to Self Paced tab.

3. Play the offering How to Assign Yourself Curriculum

Workshop Courses

Workshop courses do not require iLearning accounts; curriculum URLs are:

Alice Workshop in a Box:

http://ilearningcontent.oracle.com/content/public/oracle_acad/Workshops/Articulate/Alice/interaction.html

Greenfoot Workshop in a Box:

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http://ilearningcontent.oracle.com/content/public/oracle_acad/Workshops/Articulate/Greenfoot/interaction.html

Event Start Email

About 14 days before the event start date, all event stake holders, including the course instructor-trainer(s), will receive the

Event Start Email. The Event Start Email is the formal notification that the event is to proceed.

Participation Tracker

After receipt of the Event Start Email, take time to access and review the Participation Tracker. The “Tracker” contains event

specifics (including access to Logistics, where in-class venue locations are displayed, how certificates of completion will be

delivered) and all registered course participants. The “Tracker” is used to keep attendance, provide final grade status and

withdraw failing participants. The Tracker is viewed by Oracle Academy staff - around the world - to evaluate course

participation.

Participation Tracker access instructions for both trainer types are below.

Contract Trainer access instructions: Get instructions.

Partner Trainer access instructions: Get instructions.

Every course requires the tracker be completed, no exceptions.

Virtual Training

If your course includes a virtual segment, then you will need to:

Access and review course Participation Tracker

Prepare the WebEx Meeting environment.

Prepare and send Participant Welcome Email

And if this is a non-workshop course, then

Access iLearning and review:

o VILT Training Resources*

o Oracle Academy Cadre Class List and Login Report (Report 1552451268)

o Course curriculum

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*VILT Training Resources are accessible from your Oracle iLearning account. Once in iLearning, play the offering “VILT Training

Resources”

In-class Training

If your course includes an in-class segment, then you will need to:

Determine venue contact and exact location

Ensure travel arrangements are prepared (if hotel and or air are required)

Understand the per diem policy, keep receipts, and prepare Oracle_Academy_Per_Diem_Claim_Report.xls More.

Access and review course Participation Tracker

Prepare and send Participant Welcome Email

And if this is a non-workshop course, then

Access iLearning and review:

o VILT Training Resources*

o Oracle Academy Cadre Class List and Login Report (Report 1552451268)

o Course curriculum

*VILT Training Resources are accessible from your Oracle iLearning account. Once in iLearning, play the offering “VILT

Training Resources” offering.

Certificates of Completion

Upon successful course completion, participants are provided Oracle Academy Certificates of Completion. Certificates of

Completion may be presented in hard copy format at the end of in-class training, or emailed via soft copy after a virtual

training.

Refer to the Participation Tracker for Certificate of Completion instructions.

APEX iAcademy for Trainer

If you are a trainer for SQL or PLSQL courses, you and your participants will require APEX training accounts.

Prior to your first SQL or PLSQL course, you will be provided your iacademy for Trainer login and password.

Use iacademy for Trainer to request APEX training accounts. Get instructions.

Request a new set of APEX training accounts for each of your training courses; do not recycle the accounts.

The APEX training accounts will only be active during the course training.

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Hint: If this is your first time using APEX training accounts, give yourself extra time to get

acquainted with how to request the accounts, and how to set-up the APEX workspace

environment.

Be aware: Provided accounts will have no tables or data pre-populated. Information

about accessing the scripts to create tables and add data, as well as administration of

your APEX accounts is located here.

Member Welcome Email

At least seven (7) days before the event start date, prepare the member participant Welcome Email, and send it.

Get instructions.

WebEx

If you will be instructing virtual courses, your assigned Oracle Academy Principle Instructor will provide you your WebEx

instructions, including account login and password. Contact your assigned Oracle Academy Principle Instructor with any

WebEx questions.

Contact your assigned Oracle Academy Principle Instructor with any WebEx questions.

Start the Course

After receipt of the Event Start Email, and completion of Course Preparation, it’s time to start your event.

If you have questions along the way, contact your assigned Oracle Academy Principle Instructor (refer to One-on-One

Upskilling), or locate the correct email address for your specific questions from our list of Help resources.

Update the Participation Tracker

During your course, maintain the status of your participants using the Participation Tracker.

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Oracle Academy trainers are responsible for updating their assigned events after each meeting session.

Finish the Course

You’ve nearly finished your course! To successfully complete the course, you’ll need to do a few more things:

Complete the Participation Tracker

Announce Certificates of Completion

Appendix

Reset SSO Password

Oracle Academy staff cannot re-set your SSO password; contractors are required to request the SSO

password re-set by contacting the Oracle Global Helpdesk.

Hint: Each 90 days Oracle Corporate SSO account passwords must be re-set. You will receive emails stating

“ACTION REQUIRED: Reset Password for Corporate SSO Account” and to access OIM for self-service

password reset. However, Contract Trainers are not provisioned VPN accounts by default, and therefore

will not be able to access OIM. As such: a call to the Global Helpdesk is required to reset the SSO password.

Try this: When calling the Global Helpdesk to reset your SSO password, request that they also

submit a VPN account request on your behalf.

If granted, this will allow you to access OIM and manage your SSO password via self-service!

Keep in mind: This does come at a price: You will now have to keep track of another login and password!

For security, you are required to reset your SSO password prior to initial use.

If you cannot access your SSO, or you are prompted to change your SSO password, you must reset the SSO password.

How to Reset SSO Password

1. Refer to the table below entitled Oracle Global Help Desk Phone Support.

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2. Locate your Country, and if necessary your City on the table.

3. Refer to the corresponding Secondary column for the Oracle Global Help Desk for your country. For example:

After you call, the support desk will email the password to your hiring manager.

The hiring manger will forward the password to the contract instructor’s non-Oracle email addresses.

Anticipate at least 24 hours receiving the re-set password; it may be longer if weekends, or US holidays are in observance.

End Table: Oracle Global Help Desk Phone Support

Region, Country, City, Primary, Secondary, Tertiary

AMER, Argentina, All, **600, +54 11 5299 6400,

+1 512 501 7048

AMER, Brazil, Belo Horizonte, **600,

+55 31 3118 7699,

+1 512 501 7048

AMER, Brazil, Brasilia, **600, +55 61 3701 2199,

+1 512 501 7048

AMER, Brazil, Porto Alegre, **600, +55 51 3535 3198,

+1 512 501 7048

AMER, Brazil, Rio de Janeiro, **600, +55 21 3534 7299,

+1 512 501 7048

AMER, Brazil, Sao Paulo, **600, +55 11 5189 7346,

+1 512 501 7048

AMER, Canada, All, **600, +1 905 267 9473, +1 512 501 7048

AMER, Chile, All, **600, +56 226 632 100, +1 512 501 7048

AMER, Colombia, All, **600, +57 1611 9628, +1 512 501 7048

AMER, Costa Rica, All, **600, +50 6 2582 8200 ,

+1 512 501 7048

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AMER, Mexico, All, **600, +52 55 9178 3131 ,

+1 512 501 7048

AMER, Panama, All, +1 512 501 7048, +1 512 501 7048,

+1 512 501 7048

AMER, Peru, All, **600, +51 1 615 1010, +1 512 501 7048

AMER, Puerto Rico, All, **600, +1 78 7999 3150, +1 512 501 7048

AMER, United States, All, **600, +1 303 272 4473, +1 512 501 7048

AMER, Uruguay, All, +1 512 501 7048, +1 512 501 7048,

+1 512 501 7048

AMER, Venezuela, All, **600, +58 21 2955 1414,

+1 512 501 7048

APAC, Australia, All, **600, +61 2 9491 1777, + 65 6501 2389

APAC, China, Beijing, **600, +86 10 6535 6399,

+86 21 2302 3399

APAC, China, Chengdu, **600, +86 28 8530 8499,

+86 10 6535 6399

APAC, China, Dalian, **600, +86 411 8465 6399,

+86 10 6535 6399

APAC, China, Guangzhou, **600, +86 20 8513 2399,

+86 10 6535 6399

APAC, China, Other, **600, +86 10 6535 6399,

+86 10 6535 6399

APAC, China, Shanghai, **600, +86 21 2302 3399,

+86 10 6535 6399

APAC, China, Shenzhen, **600, +86 755 8396 5399,

+86 10 6535 6399

APAC, China, Suzhou, **600, +86 512 8666 5299,

+86 10 6535 6399

APAC, Guam, All, +1 512 501 7048, +1 512 501 7048, + 65 6501 2389

APAC, Hong Kong, All, **600, +852 3655 7692, +65 6501 2389

APAC, India, Ahemadabad, **600, +91 79 6712 7160,

+91 80 4107 1600

APAC, India, Bangalore, **600, +91 80 4107 1600,

+91 40 6605 2600

APAC, India, Chennai, **600, +91 44 6634 6160,

+91 80 4107 1600

APAC, India, Gurgaon, **600, +91 12 4622 6600,

+91 80 4107 1600

APAC, India, Hyderabad, **600, +91 40 6605 2600,

+91 80 4107 1600

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APAC, India, Kolkata, **600, +91 33 6616 2160,

+91 80 4107 1600

APAC, India, Mumbai, **600, +91 22 6175 8600,

+91 80 4107 1600

APAC, India, New Delhi, **600, +91 11 4746 9060,

+91 80 4107 1600

APAC, India, Noida, **600, +91 12 0489 2600,

+91 80 4107 1600

APAC, India, Pune, **600, +91 20 6656 0600,

+91 80 4107 1600

APAC, India, Trivandrum, **600, +91 47 1423 2600,

+91 80 4107 1600

APAC, Indonesia, All, **600, +62 21 2555 2183 , +65 6501 2389

APAC, Japan, All, **600, +81 3 6834 6085, +65 6501 2389

APAC, Korea, All, **600, +82 2 2194 8282, + 65 6501 2389

APAC, Macau, All, +852 3655 7692, + 65 6501 2389, + 65 6501 2389

APAC, Malaysia, All, **600, +60 3 2299 3444, + 65 6501 2389

APAC, Maldives, All, + 65 6501 2389, + 65 6501 2389, + 65 6501 2389

APAC, Myanmar, All, + 65 6501 2389, + 65 6501 2389, + 65 6501 2389

APAC, New Zealand, All, **600, +64 9977 2197, + 65 6501 2389

APAC, Pakistan, Islamabad, +92 5 1209 9778, +92 5 1209 9778, + 65 6501 2389

APAC, Pakistan, Karachi, +92 21 3583 9203,

+92 21 3583 9203, + 65 6501 2389

APAC, Philippines, All, **600, +63 2976 8895, + 65 6501 2389

APAC, Singapore, All, **600, +65 6436 1100, + 65 6501 2389

APAC, Sri Lanka, All, + 65 6501 2389, + 65 6501 2389, + 65 6501 2389

APAC, Taiwan, All, **600, +886 2 8726 7500, + 65 6501 2389

APAC, Thailand, All, **600, +66 2696 8197, + 65 6501 2389

APAC, Vietnam, All, **600, +84 4 3944 7470, + 65 6501 2389

EMEA, Albania, All, **600, +44 20 7131 2850,

+44 20 7131 2850

EMEA, Algeria, All, **600, +44 20 7131 2850,

+44 20 7131 2850

EMEA, Armenia, All, **600, +374 1161 9560, +44 20 7131 2850

EMEA, Austria, All, **600, +43 1 3377 7606 ,

+44 20 7131 2850

EMEA, Azerbaijan, All, **600, +994 1 2488 8144,

+44 20 7131 2850

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EMEA, Bahrain, All, **600, +973 1751 2585, +44 20 7131 2850

EMEA, Belarus, All, **600, +7 81 2334 6099, +44 20 7131 2850

EMEA, Belgium, All, **600, +32 2719 5313, +44 20 7131 2850

EMEA, Bosnia and Herzegovina, All, **600, +387 3395 8980, +44 20 7131 2850

EMEA, Bulgaria, All, **600, +359 2923 8181, +44 20 7131 2850

EMEA, Cameroon, All, +44 20 7131 2850,

+44 20 7131 2850,

+44 20 7131 2850

EMEA, Cote d'Ivoire, All, **600, +44 20 7131 2850,

+44 20 7131 2850

EMEA, Croatia, All, **600, +385 1630 6350 , +44 20 7131 2850

EMEA, Cyprus, All, **600, +35 7 2269 4616, +44 20 7131 2850

EMEA, Czech Republic, All, **600, +420 2 2043 7677,

+44 20 7131 2850

EMEA, Denmark, All, **600, +45 4480 8212, +44 20 7131 2850

EMEA, Egypt, All, **600, +20 2 3535 0888, +44 20 7131 2850

EMEA, Estonia, All, **600, +37 2628 7770, +44 20 7131 2850

EMEA, Finland, All, **600, +35 89 5494 1202,

+44 20 7131 2850

EMEA, France, All, **600, +33 15 760 2424 ,

+44 20 7131 2850

EMEA, Germany, All, **600, +49 89 1430 1800,

+44 20 7131 2850

EMEA, Ghana, All, **600, +233 3 0242 9095,

+44 20 7131 2850

EMEA, Greece, All, **600, +302 1 1104 0313,

+44 20 7131 2850

EMEA, Hungary, All, **600, +36 1 224 1790, +44 20 7131 2850

EMEA, Ireland, All, **600, +353 1883 8008, +44 20 7131 2850

EMEA, Israel, All, **600, +97 2 8620 0988, +44 20 7131 2850

EMEA, Italy, All, **600, +39 06 5243 6413,

+44 20 7131 2850

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EMEA, Jordan, All, **600, +962 6520 0898, +44 20 7131 2850

EMEA, Kazakhstan, All, **600, +772 7244 2729, +44 20 7131 2850

EMEA, Kenya, All, **600, +254 2 0288 9148,

+44 20 7131 2850

EMEA, Kuwait, All, **600, +965 2292 1228, +44 20 7131 2850

EMEA, Latvia, All, **600, +37 1 6704 6353, +44 20 7131 2850

EMEA, Lebanon, All, **600, +961 1963 2890, +44 20 7131 2850

EMEA, Libyan Arab Jamahiriya, All, +44 20 7131 2850,

+44 20 7131 2850,

+44 20 7131 2850

EMEA, Lithuania, All, **600, +370 5204 7505, +44 20 7131 2850

EMEA, Luxembourg, All, **600, +352 2700 0688, +44 20 7131 2850

EMEA, Macedonia, All, **600, +44 20 7131 2850,

+44 20 7131 2850

EMEA, Malta, All, **600, +44 20 7131 2850,

+44 20 7131 2850

EMEA, Mauritius, All, **600, +44 20 7131 2850,

+44 20 7131 2850

EMEA, Morocco, All, **600, +212 5 2297 7333,

+44 20 7131 2850

EMEA, Mozambique, All, +44 20 7131 2850,

+44 20 7131 2850,

+44 20 7131 2850

EMEA, Netherlands, All, **600, +31 30 669 9099, +44 20 7131 2850

EMEA, Nigeria, All, **600, +234 1 448 3610, +44 20 7131 2850

EMEA, Norway, All, **600, +47 6752 6818, +44 20 7131 2850

EMEA, Oman, All, **600, +44 20 7131 2850,

+44 20 7131 2850

EMEA, Poland, All, **600, +48 1 2349 7798, +44 20 7131 2850

EMEA, Portugal, All, **600, +351 2 1423 5105,

+44 20 7131 2850

EMEA, Qatar, All, **600, +974 4446 2798, +44 20 7131 2850

EMEA, Romania, All, **600, +40 21 367 8898, +44 20 7131 2850

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EMEA, Russian Federation, All, **600, +7 81 2334 6099, +44 20 7131 2850

EMEA, Saudi Arabia, All, **600, +966 1 1273 9955,

+44 20 7131 2850

EMEA, Senegal, All, **600, +221 3 3865 4550,

+44 20 7131 2850

EMEA, Serbia, All, **600, +381 1 1201 6887,

+44 20 7131 2850

EMEA, Slovakia, All, **600, +421 2 5728 8080,

+44 20 7131 2850

EMEA, Slovenia, All, **600, +386 1588 8883, +44 20 7131 2850

EMEA, South Africa, All, **600, +271 1319 4222, +44 20 7131 2850

EMEA, Spain, All, **600, +34 9 1626 7880, +44 20 7131 2850

EMEA, Sweden, All, **600, +46 8 5877 8144, +44 20 7131 2850

EMEA, Switzerland, All, **600, +41 5 6556 6484, +44 20 7131 2850

EMEA, Tunisia, All, +44 20 7131 2850,

+44 20 7131 2850,

+44 20 7131 2850

EMEA, Turkey, All, **600, +90 31 2248 8998,

+44 20 7131 2850

EMEA, Ukraine, All, **600, +380 44 498 4299,

+44 20 7131 2850

EMEA, United Arab Emirates, All, **600, +971 4 390 9380, +44 20 7131 2850

EMEA, United Kingdom, All, **600, +44 11 8924 8575,

+44 20 7131 2850

Oracle email

Contract trainers, those paid by the Oracle Academy, are required to use their assigned Oracle email account while under contract. Partner trainers, those not paid by the Oracle Academy, are not assigned an Oracle email account; email communication may be completed using existing email processes. Contract trainers may not use Oracle Beehive Webmail, but may use any other email application of their choice; the Oracle Academy recommends Mozilla Thunderbird, a free email application. It is the responsibility of the contract trainer to set-up the email application of their choice. Refer to the Oracle Email Configuration Quick Reference table for email configuration specifics.

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Contract trainers are not set-up to use Oracle Beehive Webmail. As such, contract trainers are not to use

Oracle Beehive Webmail.

Oracle Email Configuration Quick Reference

Mozilla Thunderbird email application

Mozilla Thunderbird email support

Description Server Port SSL

Incoming server IMAP

stbeehive.oracle.com 993 Use secure connection (SSL)

Outgoing server SMTP

stbeehive.oracle.com 465 Use secure connection (SSL)

Directory server LDAP

ldap.oracle.com 636 Use secure connection (SSL)

Please ensure that you use your fully qualified email address when configuring the server settings. For example - firstname.lastname@oracle.com Upon successful email set-up, add the Oracle Email Signature Block. Get instructions.

End Email Signature Block

The email signature block is required, and must include the following:

First Name

Last Name

Instructor working on assignment on behalf of Oracle

Oracle Academy

Example

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For set-up assistance, refer to your email application user guide, Google, or YouTube.

If you are using Mozilla Thunderbird, you may refer to this online resource for set-up instructions.

End Partner Trainer – How to Request an Oracle Single Sign-on “SSO” Account

This topic applies to Partner trainers only.

Partner-trainers must request their own Oracle SSO account; the SSO account will be used to access the Participation Tracker. How to Request an Oracle SSO account

1. Go to: https://academy.oracle.com/pls/html/f?p=64300

2. Click Create Account and follow on-screen instructions.

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3. Once all instructions are completed, write down the Oracle SSO and related password.

To access the Participation Tracker, continue to the instructions below. End

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Participation Tracker

SSO required!

Contract trainers –trainers that are paid by the Oracle Academy through a local supplier will be

provided an Oracle SSO account by the Oracle Academy.

Partner trainers – trainers that are not paid by the Oracle Academy will create their own SSO

account.

The Participation Tracker is a secure, centralized on-line tool that is used to manage Oracle Academy course participants. The

Participation Tracker:

Requires instructor SSO login and assigned role to access

Contains Academy course(s) and course participants

Allows assigned instructors to provide course session and final grade statuses

Provides a view of the course status based on assigned role (Global director, Champ, Trainer)

About

Academy staff may use the Participation Tracker to research member course participation and final course status. For

example:

Global directors may use the Participation Tracker to monitor all courses assigned to a region, and can drill down to view the

participant’s weekly, daily and final course status.

Champs may use the Participation Tracker to monitor all courses assigned to the champs country(ies), and can drill down to

view the participant’s weekly, daily and final course status.

All trainers will use the Participation Tracker as an on-line roster to record comments, participation, and mark a final course

status.

Participation Tracker access instructions for both trainer types are below.

Contract Trainer access instructions: Get instructions.

Partner Trainer access instructions: Get instructions.

How to Access – Partner Trainers

1. Go to: https://academy.oracle.com/pls/html/f?p=64300

2. Sign In to Oracle SSO

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Partner trainers will enter their self-created Single Sign-on (“SSO”) Account and password (e.g.,

first.last@gmail.com) established when requesting their own Oracle SSO account. Instructions.

3. Go to Locate Reports

How to Access – Contract Trainers

1. Go to: https://academy.oracle.com/pls/html/f?p=64000

2. Sign In to Oracle SSO

Contract trainers will enter their Oracle Academy assigned Oracle Single Sign-on (“SSO”) Account and

password (e.g., first.last@oracle.com).

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o If you cannot access your SSO, you must reset the SSO password. Refer to Reset SSO Password.

3. From the menu, locate Events and click on down arrow.

4. Go to Locate Reports

Locate Reports

1. Access the Participation Tracker following steps above.

2. Click on Participation.

Contract-Trainer View Partner-Trainer View

If you are not assigned to an event, your screen will not display any assigned events.

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If you are assigned to an event, the event will display your assigned event(s).

If you have not been assigned to an event, events will not display.

If you have many events, you may use the Locate event - by Event Number report to easily find your event. More.

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Hint: An “Event Number” is a unique number. Event numbers are shared with all event staff via email.

Examples are: A009EMEA7_15, J001NAM8_15. The legacy term for Event number is “SKU” or “SKU

number”.

Locate event - by Event Number

1. Access the Participation Tracker following steps above.

2. Select Reports drop down.

3. Select Public report “Locate event - by Event Number”.

4. Click filter “Event No = 'ENTER Event Number”

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5. Enter complete event number in Expression field.

6. Click Apply button.

7. Event will display.

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View or Update Event Participation

Oracle Academy trainers are responsible for updating their assigned events after each meeting session. This includes:

Adding a VT/IC status for all participants.

Withdrawing qualifying participants.

Marking participants as completed.

Assigning a Final Grade.

CAUTION: Do not withdraw participants until the course’s completion.

Hint: Whenever leaving the Participation Tracker, you will be prompted to make a decision:

Click “Leave Page” if you do not need to save any changes made to the page.

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Click “Stay on Page” if you wish to remain on the page to Apply Changes (i.e., )

1. Follow the steps above (to access the Participation Tracker).

2. Click on the Edit (pencil) icon.

3. Event details display.

Event Information– The area displays all events facts; includes access to Training Outlines, Logistics, and

Certificates of Instruction instructions.

IC & VT Sessions – Instructors can display a day/week for marking or viewing participation status, or hide the

day/week.

IC refers to In-class training.

VT refers to virtual training.

Participant Details – This area contains participant details like name and email contact. Instructors will mark

participation course status, visible to Academy staff.

Hint: Trainers will create their course “Welcome” email distribution list using both the SSO Username and

Email names taken from the Participant Details section.

Participation Details - Withdraw – View participants withdrawn from the course; no rows will be visible until

the first participant is withdrawn.

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Access Training Outline

1. Follow the steps above (to access the Participation Tracker).

2. From the Event Information area, refer to Training Outline.

3. Click the related URL.

Training Outlines will display. Pick your course title to view the course training outline.

Add VT or IC Status

1. Refer to IC & VT Sessions area.

2. Tick applicable VT check or IC check.

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3. Go to applicable VT Week or IC Day column.

4. Select the appropriate value for each participant (refer to Status table below).

Hint: 10 rows of participant names display per page. Use the Next and Previous links to scroll through all

names on the roster.

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5. Repeat steps above for each meeting session.

6. Click Apply Changes button (to save your updates).

Hint: Get in the habit of selecting the Apply Changes button often.

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CAUTION: Do not withdraw participants until the course’s completion.

Status table

Above expectations

Within the given week, a participant that completes all of the below:

• Logs in to iLearning

• Attends the weekly meeting

• Responds to emails

• Completes quizzes

OR

Successfully completes the mid-term and final exam.

Meeting expectations

Within the given week, a participant that completes at least two of the

below:

• Logs in to iLearning

• Attends the weekly meeting

• Responds to emails

• Completes quizzes

Below expectations (at risk)

Within the given week, a participant that completes only one of the

below:

• Logs in to iLearning

• Attends the weekly meeting

• Responds to emails

AND

Has not completed any quizzes.

Inactive (at risk)

Within the given week, a participant that does not do any of the below:

• Logs in to iLearning

• Attends the weekly meeting

• Responds to emails

Complete the course roster

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Upon the close of the event, and no more than 13 days after, the instructor-trainer is required to provide each participant with

Completed status and Final Grade. In addition, the instructor-trainer will Withdraw those participants that failed the course.

CAUTION: The steps below must be completed upon the last day of the course, or no more than 13 days

after the last day. Upon the 14th day after the course has completed, the course attendance will be

marked as zero (“0”). If soft copy certificates are required, they will not be sent.

To complete the course roster:

1. Immediately upon the end of the last day of either the VT or IC, review each participant’s weekly status’.

2. Assign Completed Virtual or Completed Inclass value (refer to below table).

If course is And Participant Then Completed status is

Virtual •Attend all sessions

•Meet the learning objectives of each

lesson within the course

•Review lesson materials and

complete homework prior to class

•Participate and contribute actively in

each lesson

Complete exams as directed by

Instructor

YES

In-class To successfully complete in-class

training, teachers must:

•Attend class

•Participate in projects as appropriate

Complete exams as directed by

Instructor

YES

If the Completed status is not YES, then it is NO.

3. Assign a Final Grade value (refer to below table).

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If course is And Completed status is Then Final Grade is

Virtual YES Pass

In-class YES Pass

Virtual + In-class YES (for both) Pass

If the final Grade is not Pass, then it is Fail

4. Repeat steps above for each participant.

5. Click Apply Changes button (to save updates).

6. For participants with a final grade of Fail, click the Withdraw link .

7. Select a Reason for Withdrawal

CAUTION: Complete Virtual or Completed Inclass must be selected before a Final Grade can be assigned

A Final Grade of Fail must be assigned to enable the Withdraw feature.

8. Click the Continue button (or cancel to stop the withdrawal action)

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9. Click Apply Changes button (to save updates)

Hint: It is understood that not all withdrawal cases will be easy to determine. For example, a participant

may miss courses due to family emergency, but show great responsibility in ensuring the course instructor

is aware, and that they are taking actions to ensure they complete the course. In such a case, the Oracle

Academy teacher may make the decision as to the Completed status. Always leave notes in the

Comments area for good documentation of your decision.

End

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APEX iacademy Training Accounts: Self-Service Instructions

Oracle SSO NOT REQUIRED.

Steps to request your APEX training workspace and accounts

1. Go to iacademy for Trainer: https://iacademy3.oracle.com/ords3/f?p=103:LOGIN_DESKTOP:14365248945529:::::

2. Log in using your iacademy for Trainer login and password.

Your login and password have been sent separately.

If this is your initial login, please change your password.

3. Click the "Create Class" button.

4. Complete Create Class form, and click the Submit button.

Class Language – select English or Chinese (no other languages are available).

Country – select the applicable country name. If a country name is missing, select United States.

Class Code – Enter the course event number. The course event number is the numerical digits in the right-side of the

event number, prior to the (“_”) underscore.

o Example:

Event number: A001LAD1515_19

Class Code: 1515

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School Name - Enter the course event number. The course event number is the numerical digits in the right-side of the

event number, prior to the (“_”) underscore.

o Example:

Event number: A001LAD1515_19

Class Code: 1515

Teacher Email – enter your email address.

Class Type – select SQL or PLSQL

End Date – enter the end date of your training course + 30 days.

Total Number of Students Per Class – Enter the number of participants in your course + 5 (in case there are late

registrants).

You will receive an email with your APEX training accounts, passwords, and instructions for use, within 10 minutes.

CAUTION: APEX training accounts will have NO TABLES or PRE-POPULATED DATA. Information about

accessing the scripts to create tables and add data, as well as administration of your APEX accounts, is

located here.

End

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Oracle Academy Cadre Class List and Login Report (iLearning Report 1552451268)

Oracle SSO is NOT REQUIRED.

Trainers may view participant iLearning attendance – and email addresses - by running the Class Cadre List.

Instructions:

1. Log into iLearning using your username and password.

2. Click the Admin button.

3. Select Reports tab

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4. Enter Search Term of 1552451268 or Cadre Class List in the Search Text box and click Go.

5. Find the corresponding Course Report from the list and click Run.

6. Enter the Event Number provided for your event (e.g %J003ICNG1_14%); place wildcards “%” around Event Number.

7. Click Run.

Hint: Always include wildcards (“%”) whenever searching for your event (e.g., %J003ICNG1_14% ).

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The produced report shows the registered teachers, email addresses, usernames and iLearning last access date.

End

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Participant Welcome Email

1. Copy text from below and paste into a new email message.

2. Complete the grey fields in the Participant Welcome Email using information found in the Participation Tracker.

3. Populate email subject line: Welcome to Oracle Academy Course Training!

Hello,

Welcome to <Event Type> course. My name is <Instructor First and Last Names> and I will be your instructor. Below are some details for

our course:

First session: <Day, Date Month, Year>

Last session: <Day, Date Month, Year>

Start time: <00:00 pm/am (Time zone)>

End time: <00:00 pm/am (Time zone)>

Our course will utilize WebEx for the course presentation and also for audio. Ideally, you should use a headset with a working

microphone. Using a computer's speakers and the computer's built in microphone is discouraged but can be used, if necessary. During

our first session we will go over all of the features of WebEx that we will use in this course.

In the near future you will receive an invitation for our first session from messenger@webex.com. The email will contain a link that you

can click on to launch the WebEx session and connect to the presentation. If the link does not work, you can also connect to the session

by going to:

oracleacademy.webex.com

and entering in the session code found in the WebEx invitation. Note that you will not be able to join the WebEx session until a few

minutes prior to the scheduled start time.

Do not reply to the invitation and do not use the email address in the invitation since it is a dummy email account. If you have questions

or problems, please address them to me.

Course materials are available from iLearning, which is an LMS system that contains course slides, videos, practice exercises, and quizzes

and exams. Please try to login to iLearning before the first session and let me know if you have any problems. We will go through how

to navigate iLearning during our first session. iLearning usernames and password are sent to you directly from academy

_ww@oracle.com.

Again, during our first session we will cover how to access the materials in iLearning since it may not be intuitively clear.

I look forward to working with you in the coming weeks. If you have any questions or concerns, please do not hesitate to contact me.

Sincerely,

<Instructor First and Last Names>

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End

Example Participant Welcome Email