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Dedication – To All our Families and Friends!!
Purpose of this Presentation . . . Discuss how you can effectively manage through
potential financial impacts on your ER program budget, teams & overall culture
Provide realistic ideas to address those impacts:
Without going broke!
Through maximizing current resources!
Continue efforts to effectively develop & sustain these programs!
Agenda
Motivating Organizations & Employees Importance of Workplace Culture Opportunities for Involvement Personal Experiences ER/Life Safety/BCP Resources What Do We Need To Be? Questions/Wrap Up
Motivating Our Organizations & Employees
So what are we all asked for in business today?
We Are Professionals!! What experience do we bring to the table?
Do we “wear hats” other than our job title?
Responsible for managing these programs & costs at: Single location? Multi-site? US & International scope?
We represent many types of business Manufacturing Construction Medical/Healthcare Technological Military Education Fed, State & Local government
What are the potential challenges in today’s business climate? Budget and/or staff – or sometimes lack of it?
Doing same or more with less?
Compliance focus vs. “Going Beyond”
“Firefighting” vs. strategic vision
Competing issues, projects & deadlines
Impact on morale & company culture
How are you doing in your respective situations?
Why invest resources in ER plans? Dealing with real incidents
Medical incidents Loss of Utilities Fires, Floods, mudslides, etc. . . Pandemic
Reality that response to our operations in a widespread incident will be limited . . . If at all
Protect our investment … Employees Customers Property & equipment
Support business continuity Drive to grow & protect your
business Help meet customer & legal
requirements
Importance of Workplace Culture
What Creates Your Company Culture?
People
Attitudes
Visions
Values
Knowledge
Foundations for Healthy Culture
Honest & frequent communication
Accountability for goals and objectives is measured
Employee involvement opportunities
Understanding of company vision & objectives at all levels
Policies & procedures - clear, fair & support vision
Adequate resources so employees can help company reach it’s goals and their own
Meaningful rewards and recognition - individual and group
Assuring Safety & ER equipment and processes meet at least compliance requirements
Potential Challenges to Your Safety/ER Culture?
Challenges inherent in a global economy can have a direct impact on culture
Employees may perceive that saving money is more important than employee safety
Budget cuts effect direct spending on safety projects
Employees may hesitate to buy safety related or other materials, even if needed
Opportunities for Involvement to Support
ER Programs
Where to Start?
Exec management speak with peers who have been affected by some level of disaster
Gather data on the impact of disasters & emergencies to your business Human & Financial impact
Communicate in meetings, e-mail, training, water cooler, etc. (Market/promote activities)
CPR/First Aid Training, Evacuation drills & IT Disaster Recovery exercises These can be recruitment opportunities!!
Results of These Efforts
Management makes a commitment to safety as a value and a positive attitude within your organization
Safety on the same level as productivity and quality
Meaningful employee involvement & interaction
Less accidents & incidents, improved morale, profitability
Employee retention & recruitment tool
Employee Involvement Is Great!!!
Personal Experiences
About Newport Corporation Headquarters in Irvine, CA, with
operations in US, Europe, Israel & Asia/Pac Rim countries
Global provider of products, technology and expertise to make, manage and measure light Lasers Opto-mechanics, optics, filters and gratings Optical tables Motion systems Solar simulators OEM customer support
Over 2400 employees & growing
Customers – Life/health sciences, Defense, Industrial, Research, Education & Telecommunications
Heavy R&D Investment More than 350 patents with over 100
pending applications
Newport Irvine Emergency Resources 2014 Employee Volunteers
Over 40 employees trained in CPR/AED or First Aid Newport BERT (Business Emergency Response Team)
Site ERT equipment container on campus for: 5 Limited Search/Rescue team supply kits 3 day food/water kits for over 350 employees Medical response/trauma bags Temporary command center equipment
2-way radios
4 AEDs on campus
Business Continuation Plan in place – revision in process
IT DR Planning – effective…it works!!
Member of OC Disaster Preparedness Alliance
OC Red Cross DPA Award Winner in 2000
What are the challenges? Business is good, but with that many folks
we are busy, wearing many hats, etc…
Balancing business & volunteer priorities
Dealing with skeptics, occasional cynicism, fear of change
Keeping ahead of potential disasters & emergencies
Dealing with unplanned events Power outages Medical incidents ER Team turnover
So what can happen? When business is going well . . .
Funding becomes much easier
When business is not so good . . Resources get reduced or eliminated
However, when things do get tough . . . Do expectations change? Expected to be “leaner & meaner”?
ER/Life Safety/BCP Actions & Resources
What can be done to protect employees?
Emergency Response equipment obtained:- First Aid/Trauma kits, AEDs - Limited Search & Rescue materials
Emergency Response & Management training CPR/First Aid/AED Incident Command Evacuation & ER exercises Fire Safety
Emergency food & water supplies
Communication equipment & software 2-way radios, cell phones, Tablets/I-pads Emergency notification software
Child care policy to assist employees in managing family and support to work issues
800 number for facility status in emergencies
What can be done to protect the business?
IT Disaster Recovery plans Network backup, hot site location/s, etc.. Phone system protections
Commitments from suppliers & subcontractors that support: Supply Chain & Operations/Manufacturing Facilities Payroll Real estate Transportation
Key business documents identified and stored off site (paper or electronic media)
Plans to disperse employee, IT and critical operations concentration where possible
Emergency Supply IdeasBasic Emergency
Equipment First Aid Packs Two-way Radios Trauma Kits Emergency Generator Food & Water rations Admin supplies
Notepads, clipboards Pens, pencils, post-it
notes
BERT Backpacks Flashlights & batteries Disposable dust masks Work gloves Light sticks Safety vests Safety glasses (Goggles) Hardhats
Disaster Kits Triage tags Chalk Spray paint (orange & white) Emergency foil blankets Extension cords Tape (Duct, electrical,
Caution, etc.) Local area maps Rope (various width/length) Radios & batteries Crow bars Axes Shovels Hammers, nails Assorted hand tools Battery powered tools Hardhats w/lights Water & rain gear
What can you do to influence a positive Life Safety/ER Culture – and save $$? Evacuation Drills
Average direct business cost is time – 30 minutes est. max Can plan critical production/business operations around it OSHA compliance justification – cost of fines vs. event time?
CPR/First Aid Training Average cost - $25-40 per person Employee morale booster & involvement/recruitment
opportunity favorite!!
Inexpensive items – that go a long way! AED – average cost is $1300-1500 “Personal Safety Tubes/ER kits” – less than $5 per person Monthly e-bulletins or magazines for employees
Red Cross National Safety Council Supervisor Safety Report BLR, JJ Keller & others Property & Work Comp insurance carriers
Who are your support resources to help? Internal
Finance Dept Exec Team & General Managers Operations management HR/Legal Quality “Front Line” supervision & employees
How can they support? Gather & review risk & cost data with them Get “buy in” on programs for prevention and compliance
Focus on Priorities Life Safety & operational risks/hazards Regulatory Compliance Maintain continued Safety Awareness Cultural issues – language & attitude
Partner with other business initiatives & projects or tools 5S”/Lean manufacturing improvement HR/Organizational Development - employee training IT system improvements – Company Intranet, etc.
Help maximize time, $$$ and your sanity!
Employee Investment & Development Develop Internal Trainers
Safety Committees CPR/First Aid/AED trainees These are your potential members to ERT, BERT, etc..
Recruit from various key departments Operations Legal HR Facilities
They can also be trainers for Life Safety topics CPR/First Aid/AED Blood-borne Pathogen Fire Extinguisher General Fire Safety Evacuation Procedures Security & Workplace Violence Prevention
Consider getting some employees certified as Red Cross trainers?
External Support Resources Insurance Loss Control consultation
Workers Comp & Property carrier loss control Maximize what you are already paying for!
Temp Employee Resources – i.e. Volt
Equipment Suppliers – Fastenal, Grainger
Training and education information Web based providers & Internet locations
Free or low cost Safety Power Point materials!! Regulatory compliance information Awareness and motivation materials
Network with professional organizations OC ACP Red Cross American Society of Safety Engineers National Safety Council
Government resources Business development agencies Local fire & police OSHA Consultation FEMA/Citizen Corps
“Great CA Shake Out” – 10/17/13
Largest earthquake drill in US history planned for 10/17/13 – for more info please go to
www.shakeout.org
FEMA/Citizen Corps Website – lots of free info for business & employees!
Even MORE Support resources!! Suppliers
Get your Purchasing Groups involved! Leverage regional, national or global purchasing
What do we buy for ER programs? PPE – shoes, glasses, gloves, etc. First Aid Supplies & equipment Consulting & training services
Invest in Technology Web based training courses Chemical inventory & data/SDS Fire & Sprinkler System management Preventive Maintenance
Internet research tools Have you “Googled” or checked You Tube recently?
What Do We Need To Be?
Communicating the “ROI” for ER Program Investment
ASSE & NSC research has shown:
Avg. $3-6 ROI in productivity and quality from each $1 invested in safety
Use Safety/ER metrics:
Focus on Leading indicators Life Safety training hours – CPR/AED/FA, etc.. Number of evacuations – quarterly? Number of Fire/life safety audits & results
Incident costs vs. company profit margin - example Profit margin – 5% $500,000 in sales needed to pay for $25,000 fire
damage?
Continuously marketing & selling our EHS skills to our customers
Talents & Skills Called Upon to Help Creative
Think different! What is current business environment? Opportunity for new perspective?
Flexible Change is constant, can be tough but have to find way
Communications Practice active listening, understand your audience
Organized Time management, maintain priority commitments
Motivational Seek & provide honest feedback Maintain a sense of humor – enjoy the ride!
Change Agents Believe in ourselves Lead by being a fiscal & positive example
Potential Issues to watch out for . . . Fear of change
Complacency - “we are good enough”
“Injuries & incidents are a cost of doing business”
Lack of training and education
Empowerment, but no authority
No defined roles and responsibilities
Goals and standards are unrealistic
Gathering and Maintaining Support
Choose your battles – pick the right approach for the situation, especially to gather financial support to efforts
Find an “Advocate”
Respected, in position of influence in organization
Learn to listen, to understand their “language”
They can be key to long term change
Send positive “ripples” through the organization
Find someone who understands the following . . .
“Help me, help you . . .”
Aloha & Mahalo– its 5 O’clock somewhere!!! Questions?
Contact info – [email protected] – (949) 757-2148
