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Define Your Enterprise Mobility Roadmap and Strategy
• Session ID 8946– 20 Min - Wed.,02:30 p.m. - 02:50 p.m.
Nixon Xavier, Consulting Director, Enterprise Mobility
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Agenda
Overview
Assessment methodology
The approach
Mobile enterprise adoption framework
Strategy roadmap/ Delivery roadmap
Wipro Credentials
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The trend
Overview
The enablers
Enterprise Mobile Applications
(EMAs) are transforming the way
we work and run our businesses
Mobile enterprise initiatives are
evolving
Early EMA adopters are already
seeing business benefits
Rich consumer experience
New technologies
The challenges
Employee flexibility through
anytime, anywhere access to
enterprise data and applications
Increased efficiency and
productivity by providing access to
the right data
Access to the enterprise
application with better user
experience and increased
employee satisfaction
Reaching the right people at the right time on the right device for the right decisions at the right place
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Transformational
Field workforce automation
Dynamic field pricing
Integrated business process automation (for instance, medical record access and billing systems
integration at hospital bedside)
Path of EMA Adoption
Informational
Mobile email
IT/Finance dashboards
Remote ERP,CRM, Human Resources Information Systems, & Supply Chain Management access
Collaborative
Document editing and sharing
Document workflow automation
Video conferencing
Interactive sales presentations
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Define Analyse Strategize
Assess Current State
• Appreciation of Vision,
Mission & Goals
• Business processes
• Field Mobility
• IT systems
• Organization & People
Gap Assessment & Action
Plans
• Best Practices
• Maturity Assessment
• Field Mobility Solutions
• Business Process
• IT systems enablers
• Organization & People
• Establish desired future state
• integrated Field Mobility
Strategy
• Key initiatives and high level
business case for these
• Underlying Business
requirements and
suggestions on current
FRM’s fitment to these
Approach
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Mobile Enterprise Adoption Framework
Business Value
Critical Adoption Factors
Business Benefits
Transformational Impact
Define
Gap Analysis
Analyse
Business Maturity
Technology
Knowledge
Process
Leadership
Resources
Values & Goals
End User
Analyse Strategize
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Critical Adoption Factors
Critical Adoption Factors
Business Value
The innovativeness
of the individual
Degree of skills
Perceived value
Top management
support, Technology and
infrastructure readiness,
organizational culture,
risk orientation
Innovativeness of the
organization, financial
resources, size of the
firm, and availability of
support staff
Technology
maturity, ease of
use, and cost.
Market conditions,
regulatory influence,
customer and supplier
pressure, and vendor
influence
Define Analyse Strategize
Individual
Factors
Organizational
Factors
Technological
Factors
Environmental
Factors
KEY FACTORS
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Revenue
Performance
Operational
Performance
Employee
Productivity
Business Benefits
Business benefits
Business Value
Define Analyse Strategize
Business benefits
• Improved deal
close rate
• Increased deal
size
• Reduced sales cycle
• Heightened
customer intimacy
• Supply chain
efficiencies
• Field force
productivity
• Improved quality of field
service
and customer satisfaction
• Improved
collaboration
• Improved business
intelligence
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New Core Competency
Competitive Advantage
Efficiency
Transformational impact
Transformational impact
Business Value
Define Analyse Strategize
Existing Data & Processes
New Data & Processes
Strategy & Business Models
Industries & Markets
Convenience
Mobilization Enhancement Reshapement Redefinition
Enhancement
Reshapement
Redefinition
Mobilization
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Mobile Enterprise Adoption Framework
Business Value
Critical Adoption Factors
Business Benefits
Transformational Impact
Define
Gap Analysis
Analyse
Business Maturity
Technology
Knowledge
Process
Leadership
Resources
Values & Goals
End User
Analyse Strategize
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Business Maturity
Mobility Maturity Level
Business Maturity
Define Analyse Strategize
Business & IT Objectives
Current and Future Business
Process
Business Impact Scoring
Cost
Rugged Feature Assessment
Mobile Connectivity and Security
Backend Infrastructure
Segmentation – User Profile
Device /Network
Evaluation
MDM/MEAP Evaluation
Payback period Analysis
Mobile
Consulting
Framework
Unaware
Tactical
Focused
Strategic
Pervasive
Mobility
Maturity Level
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Gap Analysis
• Once the business area is identified and maturity analysis done, we can identify the changes
required to bridge the gap between the present & future state.
• Identify and list the initiatives that will ne necessary to be implemented
Define Analyse Strategize
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Mobile Enterprise Adoption Framework
Business Value
Critical Adoption Factors
Business Benefits
Transformational Impact
Define
Gap Analysis
Analyse
Business Maturity
Technology
Knowledge
Process
Leadership
Resources
Values & Goals
End User
Analyse Strategize
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Prioritize Initiatives
• Initiatives identified to be clubbed into work packages and then into project so that they can be prioritized.
• This will be the input to the Roadmap for enterprise mobility.
Define Analyse Strategize
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Mobile Enterprise Adoption Framework
Business Value
Critical Adoption Factors
Business Benefits
Transformational Impact
Define
Gap Analysis
Analyse
Business Maturity
Technology
Knowledge
Process
Leadership
Resources
Values & Goals
End User
Analyse Strategize
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Action Plan Define Analyse Strategize
A strategy roadmap is a high level plan to achieve the target state. It will
consist of projects that need to be delivered as per the strategy, also the
milestones have to be defined to track the progress.
Strategy Roadmap
Delivery roadmap will be a low level plan to achieve the milestones
defined.
Delivery Roadmap
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Assessment Methodology
• Conduct brief kick-off meeting
and review of existing
Mobility Solutions
• Verify success criteria
• Validate interview guides
Initiation Interactive
Assessment
Reports and
Roadmap
Activities
• Conduct interviews and
workshops with stakeholders
• Document and summarize
key interview findings
2-3 days 2 days 3 days
Analysis
• Incorporate interview
findings into
customization of
artifacts, matrix
documents, score
cards, and templates
5-7 days
• Create presentations and
overview decks on
recommendations
• Conduct stakeholder
workshops to socialize new
processes and content
Outputs
• Documentation and artifact
inventory
• Success criteria
• Interview guides
• Wipro best practices
frameworks and inputs
• Summary notes of interviews
• Updated process flows and
diagrams
• Updated gap analysis / delta
• User-ready document
templates, score cards,
process guides, etc.
• Stakeholder briefing and
buy off
• Analysis and
detailed report
• Final artifacts and process
maps
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Why Wipro Credentials & Case Studies
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Wipro Mobility Practice Overview
Industry Solutions
30+
Customers
100+
Mobility Blueprint for specific Industries – ROI
Ready Horizontal Solutions like Travel & Expense, Field Force Automation
Ready Vertical Solutions like Smart Mobile Banking, Insurance Claims Mgt, Mobile Learning Mgt
Global Presence 54+ Countries, 24*7 Support, 40+ Multilingual support
Smartphones/Tablets
launched – OEM/ LSI
20+ 1500 + Mobility Experts
15+ Partnership ecosystem
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• Golden Bridge Awards – Mobile Trust Framework
• Silver EDGE’ award - ‘Bring Your Own Device’ initiative.
• SAP Ace Award 2011
Wipro is a preferred partner in our enterprise mobility solutions program. I am delighted by the service delivered by Wipro and their commitment
towards the relationship. "EJ" Eung-Jun Lee
Senior Director Samsung Electronics Co. Ltd
Innovation, Fills Market Void
Celent has not seen (m)any small business mobile banking platforms. While Wipro may be a bit ahead of the curve, they deserve accolades for creating this.
Commendations
Customer Testimonial
Recent Awards
Analyst Comments
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Wipro SAP mobility journey
1999-2005 2006-2011 2012-2014
• Service Partner in India, US, and UK
• Value add re-seller for small and mid-size business in India 1999-2005
• Global Services partner • Service Partner in Japan • SPARCS Lab Started • Won 6 Pinnacle awards:
IT Outsourcing partner (2010)
SME Channel Partner(2008)
APAC Channel Partner (2007 & 2008)
ESOA thought leadership(2007)
VISION One of Top 4 Global SI
Partner for SAP
SAP Customer Wipro Information Platform developed on SAP
SAP Partner 10 + Years of strong SAP Partnership
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Nixon Xavier
Session ID 8946
Director, Wipro Technologies